Good service and pleased with how efficient ordering and delivery was. Sadly, due to Brexit, once it hits the UK shores you get VAT added, import duty (which seems to be more like 3.5% rather than the 2.5% advertised on GOV.UK) and ParcelForce's 'handling fee' of £12. None of this is Bike-Discount's fault. Yet, I think they could do more on their website as 'Tax-free, excluding 14.99 € freight charges' is in really small print. The tech is there to make this clearer. And it's not a 'national sales tax' but VAT which is more understandable for GB customers. That said, still a good price vs GB stockists, in stock (not to be underestimated!) and easy to order, good updates and the delivery time as expected. Thank you.
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Oct 29, 2021
There was a delay delivering the bike, which is OK. The bike arrived with the packaging very severely damaged and as such the bike was also damaged. They offered me 200 euro's compensation which is OK, but it was the rude way in which their staff spoke to me on email that wasn't OK. As if i had done something wrong or as if they found me an annoyance, as if they were bargaining and negotiating and playing games with me, when i was the customer and they should have been as polite and helpful as they could be. Their attitudes stank! Appalling customer service.
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Verified review
Sep 1, 2022
Right products, good quality, fast service as always!
The only complaint is regarding the DHL delivery, they did:
- inform about the delivery on the same day (it was supposed to take place later on)
- destroy the packet totally and actually damaged also the products inside
- left the package outside the building and left quickly before I was able to complain
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Sep 13, 2022
Good prices, big catalog. Slightly outdated website design.
Also very annoying that when the package reaches my country, DHL hands it off to a very crappy sub-contractor. If I pay 10€ for delivery and choose DHL, I expect to receive the package from DHL
Lots of items on stock, often has the bike spareparts I'm looking for and good prices - love it! I know its not really fair but I've deducted 1 star for somtimes slow delivery times (think it was during corona) but nobody is perfect :D
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8 days ago
Because I purchase online with very limited possibility to return goods, I would like product descriptions to be as exhaustive as they can possibly be. Now, some goods are lacking even basic information.
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Sep 16, 2022
has a wide list of choice and at inviting prices.
I only have a repair to do at consumer service maybe could improve a little on resolution of some issues.
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7 days ago
Clear order process and fast delivery.
Only the customer service when you have a question via the e-mail about a future order is a little bit slow.
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9 days ago
All the items I ordered were of good quality, the delivery was on time, I will continue to purchase INSHALLAH.
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9 days ago
Very satisfied with the bike and how it were put together, but DHL takes way to long before home delivery :-)
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Sep 5, 2022
Great prices, great selection of parts and great website to navigate on, but the shipment could be faster.
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12 days ago
Good prices in 2022 and they still need to work on delivery time....otherwise I will give them 5 stars.
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Sep 14, 2022
Prices are good, 4-5 days for goods to come to Slovenia. But, sending goods back to them is complicated.
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Sep 1, 2022
Price and speed.
Did not like that I have not heard back yet about question I had about the order.
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Sep 1, 2022
Delivery to Ireland takes 7 to 9 days. Returns are costly. Prices are good. Postage is extra.
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12 days ago
I liked the fast service: I hand to change the address and they did it with a smooth process
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13 days ago
Order was really good but transportation from Finland was not that what you promise.
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5 days ago
It is needed more detailed description about a product or a link to the user manual
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Sep 12, 2022
Range and quality of goods is good. Postage and returns from Ireland are expensive
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13 days ago
The store is beautiful and the prices are good but there is a delay in shipping
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10 days ago
Trustworthy site with a lot of great products and very reliable shipping times
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