bike-discount.de/en reviews | Read 22,546 bike-discount.de/en reviews

Reviews for bike-discount.de/en

4.79/5.00

Excellent

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1,056 verified reviews in the last 12 months

5 stars

87 %

4 stars

9 %

3 stars

2 %

2 stars

1 %

1 star

1 %

22,546 total reviews

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the most relevant positive review

9 months ago

I was shopping at bike-discount for the first time and I liked the quick answers to my questions and the support seems to be very good overall. The delivery time was relatively quick despite difficulties caused by the flooding. The information about the order status and the tracking information was also helpful. I also think the prices are competitive and the selection of goods is huge, but well categorized and everything is easy to find. Overall, I would recommend the shop to anyone. Regarding improvements, I would only suggest to send an information about possible delay in delivery in advance without waiting for customers to ask if their order is going to be sent in time. But I also understand that it is not always possible to inform everyone about unexpected delays in advance.

the most relevant critical review

10 months ago

I was instructed by a shop assistant to be rather notified via email when my wished product is available. Did not happen. So i called and what a miracle, bike they had without notifying me as agreed. Later, during phone call with a shop assistant what is going on with my ordered and paid bike the answer I’ve received was it will be available after they “build it up”, which can be 12-20 working days!!! And after that it will be loaded to a courier. After 13 working days i still have no idea what is going on with my ordered and paid bike. First one wait for possibility to order over 7 weeks and further weeks just to be delivered. And still no info. This is Nonsense!!!

Answer by bike-discount.de/en

7 months ago

We regret that there have been significant delays due to the COVID-19 crisis. We have clearly indicated on our site that there are currently delays.

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Positive

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9 months ago

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10 months ago

Answer by bike-discount.de/en

7 months ago

We regret that there have been significant delays due to the COVID-19 crisis. We have clearly indicated on our site that there are currently delays.

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What other customers say about their experience with bike-discount.de/en

(93)

(14)

8 months ago

Good service and pleased with how efficient ordering and delivery was. Sadly, due to Brexit, once it hits the UK shores you get VAT added, import duty (which seems to be more like 3.5% rather than the 2.5% advertised on GOV.UK) and ParcelForce's 'handling fee' of £12. None of this is Bike-Discount's fault. Yet, I think they could do more on their website as 'Tax-free, excluding 14.99 € freight charges' is in really small print. The tech is there to make this clearer. And it's not a 'national sales tax' but VAT which is more understandable for GB customers. That said, still a good price vs GB stockists, in stock (not to be underestimated!) and easy to order, good updates and the delivery time as expected. Thank you.

helpful (3)

Verified review|

11 months ago

Contacted customer service about a delivery to Singapore, they replied quickly and were very helpful. Delivery took almost a month, perhaps due to customs and covid restrictions. The reason I only gave 4 stars was that they packaging for the product was not sufficient. The bike trailer box arrived with holes and dents, and there was no extra padding on the inside. Luckily there was no damage to the item, but this could definitely be improved!

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Verified review|

8 months ago

Everything went very well, except the delivery. Very slow. Split my order in 2 packages and the bulky one was not delivered from the first try. They said it had no address and no phone number. But When it was delivered it had everything on it. So I think you should check better who and how delivers you packages.

helpful (1)

Verified review|

1 year ago

P K. from Buochs

Im Grundsatz einer der besten Bike-Shops. Leider, und ich betone leider werden keine Laufräder und dergleichen ausserhalb von Deutschland seit Anfangs 2021 mehr versendet. Auch wird mit der Begründung des COVID-19 die Ware sehr spät, bis zu 8 Arbeitstage, später verpackt und versendet. Darum 1-2 Sterne Abzug.

helpful

Verified review|

1 year ago

David O. from Manchester

Be aware that for shipments to the UK prices are displayed excluding VAT, Customs Duty (@2%) and the Clearance fee (£12.00). Added £50.00 to my order of £171.00. So nowhere near as good value as it used to be! That said goods arrived promptly and were well packaged so you can't fault Bike Discount.

helpful

Verified review|

8 months ago

Processing was fast, packing was good and the items were in good shape. But the sender forgot to mention my phone number on the package and the local currier couldn't reach me in time. This delayed the delivery and triggered additional actions from my side.

helpful

Verified review|

10 months ago

Great products and arrived in the country in good time but unknown to me Parcel Force / HMRC held onto the package until I paid import duty and a handling charge. It would be helpful if this was highlighted on the website for customers in the UK 🇬🇧

helpful

Verified review|

10 months ago

Bike-discount has delivered a wrong product, "Gaerne Boa Ip1 left Black,, replacement kit, in case of "left White Boa kit,, problem has been solved by return the product, and i've refund my money for the mistake

helpful

Verified review|

9 months ago

Prices and selection are good but expect to cover return costs on your own in case you've picked the wrong size or you don't like the item and you if you're not in one of the supported countries.

helpful

Verified review|

8 months ago

Panagiotis T. from Thessaloniki

Please, think about to change your Greek post partner (ELTA) as they delay to deliver your products to your customers. You can check by your own the day of delivery (information etc) to me....

helpful

Verified review|

8 months ago

Frido M. from Grafschaft Bentheim

I would like to be better informed during the time between payment and shipping. For the rest all is fine, let them keep up the good work!

helpful

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11 months ago

thierry t. from beaufays

website very well done and many possibilities of choice. stock of components a little poor but i think it's due to the covid's period.

helpful

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9 months ago

Henrik R. from Tallinn

Everything works, but you should put mobile number on pack otherwise the package will not reach the customer on time

helpful

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1 year ago

No problemo, no worries; does what an online shop's supposed to do: deliver the bloody goods in a right order.

helpful

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8 months ago

Overall good but shipment rates are crazy high... Paying 3,99 EUR for an order exceeding 250 EUR is a lot.

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1 year ago

Variety of products Sending transport tracking faster and including mobile phone number on the label

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9 months ago

Soemehow good deals but they keep forgetting add my phone# to every single package O_o

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1 year ago

Einfach und übersichtlich organisierte Website Einfache Bestellung Schnelle Lieferung

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11 months ago

Good response, they could send the exact ordered product and not compatible !?

helpful

Verified review|

9 months ago

HADIM m. from belgique

chaussures correct manque une attache ou un boa a l'avant mais ça tiens bien.

helpful

Verified review|

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Reviews for bike-discount.de/en

1,056 verified reviews in the last 12 months

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