bike-discount.de/enReviews

Bike-Discount is one of my go to website for bicycle parts. Prices are competitive and they have a wide selection. My only complaint is that they do not have multiple shipping options. They only shipping option to my location, Portugal Islands, takes 3 weeks to 1 month for delivery. For less than 4 euros for shipping it is fair delivery times. When I need something in a hurry I have to order from a competitor and pay 5x as much for shipping but they don’t always have what I need.

I did not receive tracking link for my bikes delivery but issue was solved promptly by the customer service. This was my second bike purchase from Bike Discount, first bike had assembly issues but this one was proper out of the box. I wonder the separate delivery of pedals and side stand, in my opinion they could be delivered together with the bike. In all I'm quite happy with the two eMTB's delivered

Everything regarding ordering, paying, shipping and handling is great, simple and fast. I just have a critic because there was an error in my last order when I received wrong item. I was reimbursed for the missing item no problem there. Just I think process of getting to the point of reimbursement could be done better. Kr, Danijel

I step upon the Bike inn and i found very good prices. I needed a side bag for my Bike and after i chosen one i saw other sites and Bike inn had the best price. I didn't knew the site but i tried it. I got my order very fast and the item was everything the Bike Inn announced. Very pleased with the service.

Item are all the time in stock and price is better from professional store only, the only upgrade you can do is packaging, my 2 recent order was damaged because use box too big and item was not enough packed so box arrived destroyed.. But I am really satisfied to order in our shop, thanks so much !

I love variety of products, and good prices. What they could improve is delivery time, it takes even a week to deliver it should be 24h. Furthermore I would love to see possibility to modify the order before it has been shipped.

Delivery of the first bike was within suggested timeframe but there couple of issues regarding assembly of the product. Not a big deal but they should have been taken care and corrected at pre- delivery check and service.

I think that the quick and appropriate response typical of a German company is truly impressive. In other words, if the shipping fee for international cargo becomes cheaper, the evaluation will be further improved.

I liked the older website more but maybe it's all about getting used to. Delivery is not so fast as in the earlier days but it is not necessary. Good shop, I'm an addict for more then 10 years now !

Items were dispatched but tracking was not available within Germany which is very weird. Finally the delivery details were provided the same morning items were delivered.

Mostly all has been fine, though defective crank and pedals on a MTB was not acknowledge, They even send me another pair of cheaper AND defective pedals to shut me up...

The was a problem with a part availability which they failed to notify me in time, other than that the whole experience was good...and the packaging /QC excellent.

Could have warned me I would have to pay import duty on my order. Still would be my cheapest option as I couldn't buy shifters in UK without brake caliper

Nothing, maybe when is any problem with customer order, give faster info to customers, where is problem. I’m satisfied how support worked then. Thanks 😊

Shipping cost has gone up every year meaning it´s not that competitive compared to LBS anymore and makes me consider other options for quicker purchase

Shipping took over two weeks. Minor problems with the order as well, i bought a handlebar for a road bike, cables for breaks and gears were missing.

+ Good shopping experience, best price guarantee, allots of discounts. - Poor communication, especially about best price guarantee.

Bike delivery it took 3 weeks. Initial estimation was 9-16 days. Everything looks good, looking forward to test the bike.

+ Assortment, ordering and payment process - Delivery (still good but twice or 3 times longer than 2-3 years ago...)

The quality of the product of Radon was nice. The delivery time of the package was a little delayed.