bike-discount.de/en

Reviews:

Prices and range are good but customer service is terrible. I ordered replacement brake pads in early January that were not delivered. After nearly a month and multiple email requests looking for an update, and requesting that they be sent again or I get a refund, they are saying the matter is still being investigated and that may take up to 8 weeks. In the meantime I have to wait. How that can seem fair is beyond me. It’s not my error yet they keep my payment for up to 3 months before deciding whether to send the items again or give me a refund. I will never buy something from this site again.

I never received the order, in tracking it went from Germany to Poland and returned to Germany and never came to Portugal. I contacted the seller who replied that he would investigate, and later informed me that I heard there was a problem with the carrier that they would respond to soon, to which I replied that they would either send me a new shipment or they would give me my money back. I received an email from the seller two days ago that the purchase was canceled and that I would be refunded my money, but so far neither money nor shoes.

I tried to cancel an order two days before it shipped and you refused to allow me to do it, even before it shipped. Your departments are too isolated from each other, it should have been a simple phone call to the shipping department and its obvious nobody really cares to do things properly for the customer. Its funny, my background is German, and I thought the germans had more integrity than this. Overall a very poor experience. Good luck

Dopo che la bici risultava disponibile, sono passati 12 giorni e rispondevano alle mie richieste sui tempi di consegna che erano pieni di ordini e che dovevo avere pazienza. Avevo acquistato una bici da 4000€. Successivamente visto che sul sito diceva che la bici era Disponibile ho chiesto se fosse nei loro magazzini ma continuavano a glissare la risposta dicendomi di pazientare. Ho chiesto così ed ottenuto il rimborso da PayPal

Ordered bike on middle of December, from begining in contact with shop with information that I need invoice in 2023. On site was information about delivery time 4-6 days. Of course bike was send on 3rd of January... Later package was lost by DHL. Waiting more than 1 month for refund after many emails with shop... At the end I lost money and lot of time... Never again...

Contact with the shop is a nightmare. Waiting for refund after order cancel - more than one month...

Improve the skills of the mechanics. Be more careful to avoid aesthetic damage during assembly and handling. Tighten QC. Shorten the support response times and be honest when replying. If someone in management is really interested, contact me directly. I'm willing to detail my feedback in a professional manner. I consult on business processes for a living.

I have been sent the cycling shoes instead of an aero helmet. They have been dragging their feet asking me to send back the shoes before they can send the helmet, wasting my time when they are the ones making the mistake. 3 weeks after the shipment, still no helmet, the money is in their account though. Disappointed.

They misprinted the address on the shipping label and the shipment got delayed. The shipper and the store told me it would be returned to sender, but then it showed up 2 weeks later. They did not admit wrongdoing (DHL said it was missing data) and the order confirmation showed the correct address.

I couldn't provide the tax identification number when ordering, I placed an order without it and sent an e-mail asking for it to be added, with no response I received an invoice without a tax identification number, I asked for a change twice without success.

My item was sent by another shipping company and I could not find the package. Wasted money and time. I wrote to support, but they didn’t answer me. Terrible service. Order 23012400654

I haven't received my order and customer service are not helpful at all. They sent me tracking link, but there is nothing inside. No respond after that. Don't know what to do now.

My packages where delivered somewhere else, in the past it was always correct but now the last few times de delivery is not right, i need to collect it in an other city....

I bought helmet from Ireland. They don’t have labels for returns. DHL wanted to charge me 85€ for return. Stone age service from bike discount

My order has not arrived to me, despite the fact that two weeks have passed since the order was placed. That's why I can't evaluate it.