bike-discount.de/enReviews:
15,650 reviews in the last 12 months55,313 total reviews
Excellent
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Most relevant positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
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Most relevant negative review
May 28, 2024
Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem.
First time in 9 years of orders from this webshop.
Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en
Aug 8, 2023
Verified review
The website says speedy delivery but it's a lie
The website says speedy delivery and they charge you for a courier delivery service but after a few weeks my order still hadn't been delivered. I eventually cancelled my order and hope my refund is processed quicker than the falsely advertised delivery.
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Answer by bike-discount.de/en
Aug 8, 2023
Dear customer, thank you for your order and your review. I am sorry that we do not seem to be able to fully satisfy you. I have checked your details. We processed your order immediately and already the next day it was handed over to our logistics partner and was on its way. The package was ready for you at the depot within the delivery time stated in the shop, despite the necessary customs processing for your delivery country. For your delivery country, it is now necessary for you to pay the customs duties, which are pointed out to you in several places in our shop. Our customer service has already informed you about this by e-mail a few days ago. Unfortunately, it seems that you have not paid the customs duties. Perhaps you would like to inform us again by e-mail where the difficulties were, so that we can help you? Thank you very much.
Nov 14, 2023
Verified review
I bought a product that got cheaper overnight. They didn't bother to take my
2nd email into consideration and i received no answer. No refund with the 3 euro difference. But It's about principle, not money.
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Answer by bike-discount.de/en
Nov 15, 2023
Dear customer, thank you for your order and comment. We are indeed able to adjust our prices. We regularly offer new and excellent deals to our customers. Price adjustments are standard practice and sales are made at the price in effect at the time of purchase. We have checked your details: In this case, we will refund you the difference once as a gesture of goodwill. However, please note for the future that the current price will always apply and is binding, and that offer prices announced subsequently cannot of course be claimed retrospectively. Thank you for your understanding.
Aug 4, 2023
Verified review
Nefasto el servicio por DHL, ya es la segunda vez que no llaman a casa y simplemente pasan de largo y tengo que ir detrás de ellos
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Answer by bike-discount.de/en
Aug 7, 2023
Estimado cliente, gracias por su pedido y su comentario>. Lamentamos saber que no ha quedado satisfecho con la entrega por parte de nuestro socio logístico. Estaremos encantados de transmitirle sus comentarios. Un consejo: ¿Sabía que con nosotros puede elegir entre diferentes empresas de transporte?
Gracias por su comprensión.
Jan 31, 2024
Verified review
Contact with the shop is a nightmare. Waiting for refund after order cancel - more than one month...
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Answer by bike-discount.de/en
Feb 1, 2024
Dear customer, thank you for your feedback. We are of course sorry that you were not satisfied with a product and therefore had to make a complaint. The amount has already been refunded to you. Is there anything else we can do for you? Please feel free to contact us again at any time.
Aug 7, 2023
Verified review
Some products were out of stock and I was not informed about that. Only after 5 working days I receive an email and after two days one more product from my order list was out of stock. I receive a refund for the products which were out of stock. The package was sent but I was not asked do I still want it.
If I had known that not all products were available, I would have searched elsewhere.
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Answer by bike-discount.de/en
Aug 7, 2023
Dear customer, thank you for your order and feedback. We are very sorry that some items were out of stock. While we are proud of our excellent delivery performance, this is due to a rare stock error, and we seem to have made a communication error. Please accept our apologies for this as well.
Thank you for your understanding.
Mar 20, 2024
Verified review
I didnd receive my parcel. The delivery company, DHL, said that they delivery my purchase to the hotel NOVUM ALDEA BERLIN and the Hotel deny received it. Supposedly MR SHIRINOV, employed' hotel, received my parcel but I talked with him and they said thay he never didn'd received my purchase .So, somebody is lying... all is too weird... and had to came back to my country with muy parcel
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Answer by bike-discount.de/en
Mar 21, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Dec 22, 2023
Verified review
Really poor service. Delayed dispatch, no indication of lengthy lead time at the point of ordering. Outsourced delivery company were extremely poor. I spent hours on the phone and days chasing the delivery. Eventually sent to a city 200 miles away in spite of a clear postcode and address on my invoice. Had to undertake a 400-mile round trip on a Friday night as a result.
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Answer by bike-discount.de/en
Dec 23, 2023
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Mar 3, 2024
Verified review
No solution for mislabeled item, poor customer service, only positive reviews are published
Bought a tool that does not do what the description says (Freewheel remover that can only remove cassette lockrings, not freewheels). Poor customer service when I try to resolve, operator clearly does not bother to read/understand my comments. I then try to post a review to prevent other customers making the same mistake, but only 5-star product reviews are published.
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Answer by bike-discount.de/en
Mar 4, 2024
Dear customer, thank you for your feedback. I have checked your request. Something has really gone wrong. We had sent you a return label. Your return has not yet arrived. Can we still help you? Please do not hesitate to contact us via our contact form. Thank you for your understanding.
Sep 30, 2023
Verified review
Missing parts of E-bike
Hello, I received order 05092302408 on September 29th, which is a Cube reaction hybrid race 750 e-bike and after charging the battery, when I try to ride it, it turns off. It was then that I noticed that the speed sensor magnet was missing. I've looked thoroughly in the shipping box and haven't found it. I ask that you send me the part as soon as possible. Thanks
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Answer by bike-discount.de/en
Oct 2, 2023
Dear customer, thank you for your order and your review.
We are so sorry that there seems to have been some inconvenience. I have checked your information: a shipment with the missing part has already been prepared. Thank you for your patience and understanding.
Feb 18, 2024
Verified review
List of things to improve.
Improve the skills of the mechanics. Be more careful to avoid aesthetic damage during assembly and handling. Tighten QC. Shorten the support response times and be honest when replying.
If someone in management is really interested, contact me directly. I'm willing to detail my feedback in a professional manner. I consult on business processes for a living.
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Answer by bike-discount.de/en
Feb 19, 2024
Dear customer, thank you for your feedback. We apologize for the inconvenience. I have reviewed your case and could not find any error. We have not received any communication from you either. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Sep 1, 2023
Verified review
Dismal Shipping experience
Shipping has been dismal. I opted for DHL and paid extra to ensure on time delivery. My package from Germany to Portugal has been in transit for 20 days and is still not delivered. My enquiries with Bike Discount are responded many days after my queries, and are often vague. I doubt I will buy from BD again or recommend them as a reputable site.
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Answer by bike-discount.de/en
Sep 4, 2023
Dear customer, thank you for your feedback. Please accept my apologies for the delay. I can see that your order has been delivered to you in the meantime. Is there anything else we can do for you? You are welcome to contact us via our contact form or by e-mail. Thank you for your understanding.
Mar 3, 2024
Verified review
10022400104
Ordered parts on Feb 10. As of March 3, still not here. They sat apparently at an airport for two weeks awaiting booking on a plane. There was no movement until I complained. The next day, they made it on a flight.
Still en route.
I paid, what, $50, for shipping?
I wonder what bike-discount does to make this right …
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Answer by bike-discount.de/en
Mar 4, 2024
Dear customer,
Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Sep 23, 2023
Verified review
Failed to deliver the purchased items on the pretext that the address was not correct. I have ordered hundreds of items from other vendors and have never had any problems. Moreover, bike-discount.de charged the whole shipping charges and only returned the original amount. Extremely dissapointed with their approach to customers.
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Answer by bike-discount.de/en
Sep 25, 2023
Dear customer, thank you for the order and the review.
We are really sorry that our logistics partner had difficulties with the delivery. I checked your details and could see that we created the label appropriately according to the data you entered.
You have indeed been charged the return shipping cost by mistake, of course this is not correct! I have arranged for the immediate refund of the shipping cost, please accept our sincere apologies for this error.
Thank you for your understanding.
Aug 7, 2023
Verified review
Better stock management systems and processes…. I placed an order, it was accepted as the product was reflecting as available, a week later the order was cancelled due to the product not being available. My funds were transferred back to me. There was not enough time to order from another supplier as my trip to Europe was over.
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Answer by bike-discount.de/en
Aug 8, 2023
Dear customer, thank you for your order and your review. We are very sorry for the inconvenience caused. We are known for our excellent delivery performance. Unfortunately, however, it can also happen to us in rare individual cases that there was a stock error and an item is no longer available, although it was shown as available. We can understand that you do not find this satisfactory and would like to expressly apologise for this. Thank you for your understanding.
Feb 20, 2024
Verified review
I have been sent the cycling shoes instead of an aero helmet. They have been dragging their feet asking me to send back the shoes before they can send the helmet, wasting my time when they are the ones making the mistake.
3 weeks after the shipment, still no helmet, the money is in their account though.
Disappointed.
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Answer by bike-discount.de/en
Feb 21, 2024
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something has indeed gone wrong here, for which we must apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Dec 12, 2023
Verified review
VAT invoice missing
Bike itself was delivered on time in good condition. The problem is that I wanted to receive VAT invoice. I entered my European VAT number but the receipt I received doesn't include it. Even the customer support confirmed that they see the VAT number but refused to send VAT invoice. That costs me circa 2000 EUR!
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Answer by bike-discount.de/en
Dec 13, 2023
Thank you for your order and your review. We are really sorry for the inconvenience caused. I have checked your details: unfortunately, no VAT number was stored in our system during the ordering process, so this could not be taken into account. Please note that the invoice cannot be changed retrospectively. In order for the VAT number to be taken into account, it must already be entered when the order is placed. Thank you for your understanding.
Dec 27, 2023
Verified review
Costly returns
I order some clothing, but it was too big for me, so I wanted to return it. However, the shipping costs for the return need to be born by me. The cost is about 30€, so it'll be way cheaper to go to a tailor and try to fix the garment.
It's the first time I need to pay to return goods bought online
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Answer by bike-discount.de/en
Dec 27, 2023
Unfortunately, we cannot cover the costs of returning goods from every country. If the complaint is justified, we will of course cover the costs for the return shipment. Unfortunately, we cannot cover the return costs from Spain for selection orders and similar transactions. We inform our customers transparently on our website about our return conditions and therefore ask for their understanding.
Feb 4, 2024
Verified review
They misprinted the address on the shipping label and the shipment got delayed. The shipper and the store told me it would be returned to sender, but then it showed up 2 weeks later. They did not admit wrongdoing (DHL said it was missing data) and the order confirmation showed the correct address.
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Answer by bike-discount.de/en
Feb 5, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Mar 14, 2024
Verified review
I ordered a parcel, for which I had to pay an additional fee for customs clearance when I received it. I wrote to the support service, the correspondence has been going on for a very long time, it seems that I am answered by incompetent people who do not want to help solve my problem.
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Answer by bike-discount.de/en
Mar 14, 2024
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something went wrong and we apologize for this. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Oct 10, 2023
Verified review
After almost three weeks of buying the items I'm still waiting for them to be delivered to me. DHL Parcel cannot tell when they will deliver my order. They only told me to write you to complain if I wanted! Terrible, terrible service! Can you please solve the problem? Thank you. Nuno
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Answer by bike-discount.de/en
Oct 11, 2023
Dear customer, thank you for your order and your review. We are really sorry that there seems to be some inconvenience with the delivery. I have checked your details: We have already handed over your order to our logistics partner the next day. According to the tracking, the parcel has also arrived in your delivery country, but unfortunately has not yet been delivered. You contacted our customer service yesterday, and we have already replied to you. Of course, we will help you further. We have now initiated an investigation with the logistics partner. We will get back to you shortly with an answer. In the meantime, you can reach us at any time. Thank you for your patience and understanding.