bike-discount.de/en

Reviews:

First attempt with delivery was not successful after 2 weeks waiting to be delivered. When I wrote to bike-discount.de Customer service dept. to inform them about the problem they said "there is probably a slight delay from courier but will be delivered." A few days later DPD put in system "address is not complete" (though I had received packages from this seller to this address before) and package will be returned to the seller. Then bike discount told me they will re-send it immediately with another courier when package is back with them. A few days later the seller send me a tracking code that it's been sent. 5 days later I check with tracking number and still no information for any movement of the package whatsoever! I wrote to Customer service again (already 4 emails, 2 cases opened and 2 phone calls!) and later that same day I receive a notification from DHL it will be delivered on Saturday which will be exactly 27 days since my purchase for package delivery within Germany (Berlin)! Definitely not the service I expected as I thought I was buying my bike wheels from a reputable online shop.

I ordered a bike from Bike Discount on 28.4.2024, after a long wait they delivered the wrong bike and mine turned out to have gone to a gentleman from Austria, after talking to a Bike Discount he asked me to return it and that they would send me the correct bike immediately - again immediately...., so far so good but the arguments and problems caused by their logistics partner DCHL cost me a lot of nerves, phone calls and emails... after a week the wrong bike was returned to bike discount. I had to call them again and ask them where my bike is and when I will get it, the answer was the bike has been shipped, tomorrow I will send you the tracking number and the amount of the delay compensation, yes but today again I don't receive the promised information from them and I write an email again asking what is happening with my bike, to which I received a reply that again they cannot provide me with a tracking number, but not to worry, the bike is on its way to me and I will receive compensation for the delay and all the arguments of the incredible 30 euro 🤣🤣🤣

Not reliable at all. If you have a chance to buy in other shop, do not buy in this one. They sold me, they confirmed delivery and finally send me the fork I did not order. Than they told me they do not have the fork I paid for. I proposed they send me similar for the price (promotions ended and prices raised) but the refused. They do not care how much loss they caused on my side. No reflection, no client friendly solution. Just: we do not have what you paid for and it is your problem and if you have to pay more now we do not care. My recommendation: do not buy anything valuable in this shop (i.e. bike, fork, frame, wheels, etc.). Just don't.

Prices and range are good but customer service is terrible. I ordered replacement brake pads in early January that were not delivered. After nearly a month and multiple email requests looking for an update, and requesting that they be sent again or I get a refund, they are saying the matter is still being investigated and that may take up to 8 weeks. In the meantime I have to wait. How that can seem fair is beyond me. It’s not my error yet they keep my payment for up to 3 months before deciding whether to send the items again or give me a refund. I will never buy something from this site again.

Sometimes, true relationships are revealed in difficult times. Here too I have ordered many times without too many problems. Delays and mistakes happen. But the last time was particularly frustrating. There are two errors in the same order and no acknowledgment. Deferent description on the website whit what I received. During the holidays, they want me to return the items to send the correct ones, which they don't even have available on their site. This means at least 1 month delay. To "German" Costumer policy. There's nothing to be sorry about.

I never received the order, in tracking it went from Germany to Poland and returned to Germany and never came to Portugal. I contacted the seller who replied that he would investigate, and later informed me that I heard there was a problem with the carrier that they would respond to soon, to which I replied that they would either send me a new shipment or they would give me my money back. I received an email from the seller two days ago that the purchase was canceled and that I would be refunded my money, but so far neither money nor shoes.

My nephew in the UK gifted me (in Germany) a €100 voucher , with a valid voucher code. I used this online from my home in Germany. The payment went through, using the value of the voucher, and the sale was confirmed. One day later, I received an e mail saying the voucher was not valid and the sale was cancelled. This apparently was because of some issue with a voucher bought in the UK and being used in Germany. Piece of nonsense! Then why allow the purchase of a € voucher if it can't be used in a € country!

I tried to cancel an order two days before it shipped and you refused to allow me to do it, even before it shipped. Your departments are too isolated from each other, it should have been a simple phone call to the shipping department and its obvious nobody really cares to do things properly for the customer. Its funny, my background is German, and I thought the germans had more integrity than this. Overall a very poor experience. Good luck

Dopo che la bici risultava disponibile, sono passati 12 giorni e rispondevano alle mie richieste sui tempi di consegna che erano pieni di ordini e che dovevo avere pazienza. Avevo acquistato una bici da 4000€. Successivamente visto che sul sito diceva che la bici era Disponibile ho chiesto se fosse nei loro magazzini ma continuavano a glissare la risposta dicendomi di pazientare. Ho chiesto così ed ottenuto il rimborso da PayPal

I bought the item 3 weeks ago. Since then, no news. Only my credit card has been charged. I had to write them to have a status of my order, it does not have been processed yet. I bought 2 other items from competition (overseas companies such has bike-discount.de ) and I received all my purchases in 4 days time frame). I am still waiting for an update from them. On the positive side, the prices are really good.

Ordered bike on middle of December, from begining in contact with shop with information that I need invoice in 2023. On site was information about delivery time 4-6 days. Of course bike was send on 3rd of January... Later package was lost by DHL. Waiting more than 1 month for refund after many emails with shop... At the end I lost money and lot of time... Never again...

I ordered €200 worth of bicycling equipment from Bike-Discount but never received the merchandise. They gave incorrect mail address to DHL. I called DHL but could not get through. I emailed Bike-Discount about the problem. It took them 4 days to respond. Meanwhile, DHL sent the package back. It has now been weeks and no refund. I emailed twice again. Silence.

I bought a product that got cheaper overnight. They didn't bother to take my 2nd email into consideration and i received no answer. No refund with the 3 euro difference. But It's about principle, not money.

Contact with the shop is a nightmare. Waiting for refund after order cancel - more than one month...

I have been a customer for over ten years. But the last experience shocked me. I ordered the bike on 2024.05.024 and I still haven't received it. I only hear excuses that it is already being sent, but the picture is that the package is just going through the same terminals around. If I had known this would happen I would not have bought from them. For the moment, neither bike nor money...

I didnd receive my parcel. The delivery company, DHL, said that they delivery my purchase to the hotel NOVUM ALDEA BERLIN and the Hotel deny received it. Supposedly MR SHIRINOV, employed' hotel, received my parcel but I talked with him and they said thay he never didn'd received my purchase .So, somebody is lying... all is too weird... and had to came back to my country with muy parcel

Really poor service. Delayed dispatch, no indication of lengthy lead time at the point of ordering. Outsourced delivery company were extremely poor. I spent hours on the phone and days chasing the delivery. Eventually sent to a city 200 miles away in spite of a clear postcode and address on my invoice. Had to undertake a 400-mile round trip on a Friday night as a result.

Bought a tool that does not do what the description says (Freewheel remover that can only remove cassette lockrings, not freewheels). Poor customer service when I try to resolve, operator clearly does not bother to read/understand my comments. I then try to post a review to prevent other customers making the same mistake, but only 5-star product reviews are published.

Site falsely promises 1-3 days delivery time, while I waited 2 weeks for my order. You pay for shipping by DHL, which hand over the parcel to local post service. Bike-discount customer service is not interested in filing a complaint to DHL, nor reimbursing you for the service they sold you, but didn't deliver based on terms you agreed to when making an order.

Improve the skills of the mechanics. Be more careful to avoid aesthetic damage during assembly and handling. Tighten QC. Shorten the support response times and be honest when replying. If someone in management is really interested, contact me directly. I'm willing to detail my feedback in a professional manner. I consult on business processes for a living.