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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Site falsely promises 1-3 days delivery time, while I waited 2 weeks for my order. You pay for shipping by DHL, which hand over the parcel to local post service. Bike-discount customer service is not interested in filing a complaint to DHL, nor reimbursing you for the service they sold you, but didn't deliver based on terms you agreed to when making an order.
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Answer by bike-discount.de/en
9 days ago
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something really went wrong here, for which we must apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Apr 19, 2024
Verified review
Support Center employees & return policy
Support Center employees are not very willing to help, not very polite and they don’t speak good English. Furthermore, the company’s policy that doesn’t allow exchange of products if something is ordered in the wrong dimension and you want to give it back and get the right one, for example, is unacceptable.
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Answer by bike-discount.de/en
Apr 19, 2024
Dear customer, thank you for your feedback. We apologize for the inconvenience. I have reviewed your case and could not find any error. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
4 days ago
Under review
poor service, even prevaricator !!
Recived second hand rockshox fork cutted with scratches, more than half year with this issue....sent it back they no collect this, need to shipping again. They didn't even really apologize !!
Other sites like bike24 or R2 its not happened ever fact. working with them more then 10 years....
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Answer by bike-discount.de/en
3 days ago
Dear customer, we are sorry that you have apparently experienced some inconvenience. I have checked your details: we have done our best to help you. I would like to give you a hint: our customer service is always happy to receive respectful and friendly communication. Unfortunately, a return from your country of delivery may take some time due to customs formalities. As far as I have been able to see, your problem has now been resolved, and we have been able to fully resolve your concerns for this order, which you have provided here as a reference. If there is anything else we can do for you: We are happy to help you at any time.
Apr 17, 2024
Verified review
The labeled delivery time was 18-22 days, today Is 22th day, and the order is still no package, this means that it will be delivered to Bulgaria with minimum 5 days delay. I made another order after this one and it already travels. I wrote to support with 3 days ago and still not answer.
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Answer by bike-discount.de/en
Apr 18, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
3 days ago
Verified review
Very bad they don’t respond to my emails after I asked for help 4 days ago without answer
because I have a parcel stuck in a DHL pick up point and when I did go the pick up pint said they don’t have it so I’m waiting for my 591 euro parcel 2 weeks now and they don’t bother at all
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Answer by bike-discount.de/en
21 hours ago
Dear customer, thank you very much for your order and your review. We are very sorry for the inconvenience caused by our logistics partner. We have of course responded to your query, but we kindly ask for your patience and understanding: with us, real customer service staff are happy to help you, not chatbots. It may therefore take a little time for us to reply.
The facts of the matter: In your country of delivery, the postal service went on strike and unfortunately took some time to clear the backlog. We understand very well that this was inconvenient for you. Unfortunately, however, we cannot influence this circumstance. I have checked your details and have seen that you have been able to accept the shipment in the meantime. If there is anything else we can do for you, you are always welcome to contact us again at any time. We hope you enjoy the items you have ordered.
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