bike-discount.de/enReviews

: 31,924Excellent

4.79

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certified since: Jun 7, 2022
updated on: Feb 4, 2023
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
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certified since: Jun 7, 2022
updated on: Feb 4, 2023
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

9,378 verified reviews in the last 12 months

31,924 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Jan 17, 2023
I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
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the most relevant critical review


Dec 16, 2022
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
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Reviews for bike-discount.de/en

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(126)
(84)
 Verified review
Jan 20, 2023
It took much longer than expected in terms of delivery notification and delivery period. Order was made and dispatched on Jan 4, 2023. However, just got a posted letter on 19 Jan to make local VAT payment. Payment was made this morning, Jan 20. and do expect the delivery in next 3 days. Moreover, there is surcharge fee of S$10.80 for handling fee. Though it was stated that DHL as the courier agent, it ends to Singapore Post and final delivery. Appreciate if you can send by FedEx in future. As an example, an order was placed with Europe company on Jan 10, the parcel was delivered to me on Jan 14. Moreover, the shipping rate is 1/2 of yours. rgds
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Answer by bike-discount.de/en
Jan 20, 2023
Dear customer, thank you very much for your review! We are sorry that you are not completely satisfied with our shipping process. I will be happy to pass on your suggestions to the relevant department in our company. We wish you much pleasure with the ordered items and thank you for your understanding.
 Verified review
12 days ago
Products are are packed and shipped quickly and prices are very competitive. Customer service is at times a bit unflexible and even rude and shipping chain to Finland is a bit flimsy with the end delivery. Different delivery companies don't pass each other all the needed delivery info and sometimes getting the package from the terminal 2 km away takes weeks. I strongly advice against using DPD delivery option if you live in Finland since they use Postnord to handle the delivery. Postnord is by far the least customer friendly company I have had to deal with.
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Answer by bike-discount.de/en
11 days ago
Dear customer, thank you very much for your kind review. We are pleased that you are satisfied with our shop and our product selection. Unfortunately, you seem to have had some inconvenience with the delivery in your country, we are really sorry about that. Perhaps it would actually be better if you chose a different logistics partner next time when ordering. It is indeed the case that our logistics partners are to be preferred individually and depending on the region. Perhaps your tip can help other customers. We would like to thank you for this and wish you much pleasure with the ordered items. Thank you for your understanding.
 Verified review
11 days ago
Sometimes very good prices, but also many times killed by the huge amount of shipping price and delivery times almost one week (sometimes more) to Portugal. One of the items I received was clearly on an opened packaging, but it was on good condition (SKS airspy AV). If not for the shipping price I would certainly buy more from this seller.
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Answer by bike-discount.de/en
10 days ago
Dear customer, thank you for your kind review! We are really sorry that an item is apparently not in perfect condition. Unfortunately, on the part of logistics partners to your country the costs of delivery are relatively high, but we calculate our shipping costs for our customers as tight as an economy allows. Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form. Thank you for your understanding!
 Verified review
2 days ago
It took 11 days (9 working days) to receive the parcel. I would not trust local postal services to make the home delivery. You might want to reconsider changing the (local) courier service. Estimated time for delivery on your webpages is 3–5 days.
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Answer by bike-discount.de/en
23 hours ago
Dear customer, thank you for your review! Unfortunately, we can not influence the delays in the shipping route. Nevertheless, we apologize for the inconvenience and wish you much pleasure with the ordered items.
 Verified review
7 days ago
The listed price of the helmet I bought (the price visible before paying the bill online) was slightly higher when paying with the helmet itself. So, we can freely say that the listed price was misleading, even false!
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Answer by bike-discount.de/en
6 days ago
Dear customer, thank you for your review. We are pleased that you are satisfied with the products you ordered and with the delivery. We would like to explain the price adjustment on our website. The price must take into account the VAT of the country of delivery, so there may be some discrepancies. In order to get the correct price displayed, it is best to set your delivery country in our shop directly at the beginning of the order process or log in to your customer account. Then the price should be displayed directly. We thank you for your understanding and wish you much pleasure with the ordered items.
 Verified review
Jan 17, 2023
Experience was very good except for the payment process which was complicated. However when I got in contact with them they sorted out the issue immediately and professionally
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Answer by bike-discount.de/en
Jan 17, 2023
Dear customer , thank you for the positive feedback. We regret that there were complications with the payment process. We are all the more pleased that we were able to help you quickly and wish you much pleasure with the ordered items.
 Verified review
Jan 6, 2023
I paid with amazon pay and for some reason my address was not passed correctly, so the package went left and right from 15 december on and was finally delivered on 2 january.
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Answer by bike-discount.de/en
Jan 9, 2023
Dear customer, thank you for your feedback. We are pleased that you are satisfied with the goods and our customer service. We are very sorry that there was any inconvenience with your order. We will look into the problem internally. We hope you enjoy the items you ordered and thank you for your understanding.
 Verified review
Jan 9, 2023
I am a long time member spending a lot of money on bike-discount.de and I dont have eny margin on the prices wich seems unfair. Cheeper shipping on r2bike
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Answer by bike-discount.de/en
Jan 9, 2023
Dear customer, thank you for your review. We offer our customers a wide selection, very competitive prices and a fast and reliable service. For many items, we also offer a best price guarantee under the relevant conditions. We look forward to satisfying you again in the future.
 Verified review
Jan 9, 2023
website is not made for business purchases from abroad. support with little knowledge of the subject and knowledge of English language is substandard.
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Answer by bike-discount.de/en
Jan 9, 2023
Dear customer, thank you for your feedback. I have examined your case. To place a commercial order, you must pre-register your account as a business account and provide your valid VAT number. We kindly ask for your understanding. Can we help you in any way? Do not hesitate to contact us via our contact form or by e-mail.
 Verified review
Jan 16, 2023
Fast shipping, but ZERO communication. There is really no customer support at bike-discount.de. SHAME
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Answer by bike-discount.de/en
Jan 16, 2023
Dear customer, thank you for your feedback. I have reviewed your case. Our staff member replied to your request the same day, in fact within 20 minutes. Could it perhaps be that our reply ended up in the spam folder of your email box? However, we are sorry that you are not completely satisfied. If there is anything else we can do for you, please do not hesitate to contact us via our contact form or email. Thank you for your understanding.
 Verified review
Jan 16, 2023
Slow support and unwillingness to change/ediit orders. Otherwise very nice and would use again.
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Answer by bike-discount.de/en
Jan 16, 2023
Dear customer, thank you for your feedback. Unfortunately, we can no longer cancel orders that are already in our logistics, as this is not technically possible. We therefore kindly ask for your understanding.
 Verified review
8 days ago
I paid 20 euro for shipment, I did my order more than a month ago, and still waiting.
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Answer by bike-discount.de/en
6 days ago
Dear customer, thank you for your review. As we told you before: we can understand your displeasure because you are eagerly waiting for your order. We packed the package within one business day and handed it over to our logistics partner. Unfortunately, the transportation time of the shipments to your delivery country take a little longer and we have no control over it. It is currently located at the airport. You are very welcome to contact us at any time via our contact form. We are already in contact with you. Our customer service will contact you again today to inform you about the current status. We kindly ask for your understanding, thank you!
 Verified review
Jan 22, 2023
Long time members and spenders of over 1000eur a year should get some rabbat.
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Answer by bike-discount.de/en
12 days ago
Dear customer, thank you for your review. We are pleased that you enjoy ordering from us. As you can see from our company name, we regularly offer our customers outstandingly good discount prices and an exceptionally large selection of articles. We would be pleased if you would like to continue to benefit from this. Thank you for your understanding.
 Verified review
12 days ago
Ztracená zásilka "někde" mezi BD a DPD. Po třetím mailu odeslána nová.
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Answer by bike-discount.de/en
12 days ago
Dear customer, thank you for your review and we apologize very much for the inconvenience. We packed your package within one business day and handed it over to our logistics partner. Unfortunately, there seems to have been a problem in transit, we are truly sorry for that. We have reshipped your order and hope you enjoy the items you ordered. Thank you very much for your understanding.
 Verified review
11 days ago
They offer goods that are not in stock. My order has been cancelled.
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Answer by bike-discount.de/en
9 days ago
Dear customer, thank you for your feedback. We update the availability of the items in our shop at regular intervals. For technical reasons, the update can sometimes take a little while. In individual cases, this can lead to you being able to order an item that is actually not in stock. We apologise very much for this inconvenience. Thank you for your understanding.
 Verified review
Jan 8, 2023
Shipping costs for international returns are not included.
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Answer by bike-discount.de/en
Jan 9, 2023
Dear customer, thank you very much for your review. We offer our customers a wide choice, very competitive prices and a fast and reliable service. We will inform you transparently about the return conditions for your country of delivery on our website. We kindly ask for your understanding.
 Verified review
7 days ago
Very good prices but very bad customer support.
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Answer by bike-discount.de/en
5 days ago
Estimado cliente, gracias por su comentario. Empaquetamos rápidamente su pedido y lo entregamos a nuestro socio logístico. Lamentablemente, parece que ha habido dificultades en la ruta de envío, algo que escapa a nuestro control. Nuestro servicio de atención al cliente ya está en contacto con usted para encontrar una solución. Por supuesto, le devolveremos el importe del pedido. Sentimos mucho las molestias ocasionadas y rogamos su comprensión.
 Verified review
10 days ago
Product was entirely different from photo
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Answer by bike-discount.de/en
9 days ago
Dear customer, thank you for your feedback. We are sorry that it seems you were not completely satisfied. Unfortunately, we cannot find any request from you in our system. Can we help you? Please feel free to contact us via our contact form or by e-mail.
 Verified review
Jan 16, 2023
Advise before and after sales were fair
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Answer by bike-discount.de/en
Jan 16, 2023
Dear customer, thank you for your feedback. Unfortunately, we cannot understand your request. Is there anything else we can do for you? Please feel free to contact us via our contact form or by e-mail.
 Verified review
Jan 6, 2023
Very slow delivery
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Answer by bike-discount.de/en
Jan 6, 2023
Dear customer, thank you for your review. I have reviewed your case. Your order was packed and handed over to the logistics partner on the same day. According to the tracking, there were difficulties with the delivery because you were not available. Can we help you? Please contact us via our contact form or by e-mail. Thank you very much!