bike-discount.de/en- Logo - reviews

bike-discount.de/en
Reviews:

16,046 reviews in the last 12 months57,562 total reviews  

4.81
Excellent

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Most relevant positive review

Oct 29, 2023
 Verified review
I’m a very pleased with, the prices and all the shops that i made, only the delivery to Portugal is a little bit too slow and should be a free delivery above a certain amount

Most relevant negative review

May 28, 2024
 Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem. First time in 9 years of orders from this webshop. Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en

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Aug 18, 2024
 Verified review
When you send stuff to the Czech Republic, it means within EU, why you require customs processing? It's completely unnecessary and it slows down a delivery time. I ordered several orders and once it goes directly without custom and twice trough customs. When I asked customs officers, why it goes to customs processing, they said that because you guys Bikediscount required it. Why? Within EU it's nor needed. You should make an order on your distribution dept. guys....
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Answer by bike-discount.de/en
Aug 19, 2024
Thank you for your order and your feedback. We are sorry for the inconvenience caused and we apologize for this. I will pass on your feedback internally for review. We appreciate your understanding.
11 days ago
 Verified review

Good but often too pricey

Good site, product easy to find. They have a lot but not a great lot. The shipping costs to the Netherlands are also a bit on the spicy side but if the product i need does not exceed the competition with the shipping costs included I go for it. The competiton is often cheaper so BD is usually my last resort.
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Answer by bike-discount.de/en
10 days ago
Thank you for your order and your review. Did you know that we offer a Best Price Guarantee on a very large number of our items? On our homepage you will find a description of how you can easily apply this. We will also be happy to advise you personally. We would be delighted if we could continue to meet your expectations.
Aug 27, 2024
 Verified review

The £gb prices did not show tax😡

The £gb prices did not show clearly they were excluding tax for exports to the U.K. I had to pay 20% tax on top of the shown price when it cleared customs in the U.K. Beware if you are buying form the U.K. Otherwise service and products are very good.
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Answer by bike-discount.de/en
Aug 28, 2024
Dear customer, thank you for your feedback. We apologise for the inconvenience. I have checked your case and could not find any error. As a customer, you are responsible for the import duties in the country of delivery. Is there anything else we can do for you? Please contact us by e-mail or via our contact form. Thank you very much
Aug 13, 2024
 Verified review
Wrong item sent. 5 days delay in replying. I did receive a refund eventually for items sent back, but replacing a product from the same shipment did not work either. Customer service in English - not a strength.
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Answer by bike-discount.de/en
Aug 14, 2024
Thank you for your order and your review. We are very sorry that you were apparently inconvenienced. Of course, this should not happen. I have checked your details and have seen that our customer service has resolved your issue. If there is still anything unclear, or you have any other concerns - we will be happy to help you again at any time.
Aug 22, 2024
 Verified review

Good range of products, poor shipping policy

Good range of products, reasonable prices, poor shipping policy: higher shipping cost than competitors and slower. This becomes more critical by not allowing different delivery addresses within same country,
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Answer by bike-discount.de/en
Aug 22, 2024
Dear customer, Thank you for your order and for your review. We are pleased that you can benefit from our favourable prices. In order to continue to guarantee you the best possible prices, we are unfortunately unable to offer free delivery for all countries. However, we regularly check the possibilities and assure you that we offer our customers fair conditions. You can view our delivery conditions for your country of delivery transparently on our website at any time before purchasing. A tip: You can of course specify an alternative delivery address. Please note that you must enter this in the order checkout. Unfortunately, we cannot change the address afterwards. We therefore ask for your understanding for our procedure.
18 hours ago
 Verified review
Shipping cost are the highest compared to other shops. They charge 16 euro and othes between 7.5 and 10 euro. Prices are also a bit high
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Answer by bike-discount.de/en
17 hours ago
Dear customer, thank you for your feedback. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
3 days ago
 Verified review
Delivery time not as promised. Maybe consider changing forwarder. I cannot recommend ordering a bike and trusting the delivery time.
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Answer by bike-discount.de/en
3 days ago
Dear customer, thank you for your feedback. Due to the current high volume of orders in our shop, the processing and delivery of your bike will take a little longer. All bicycles ordered must be fully assembled, checked and packed by our mechanics before they are dispatched to our customers to ensure a high standard of quality on delivery. This time-consuming and labour-intensive quality standard must be maintained by us in order to ensure that our bicycles are delivered to our customers in perfect condition. We ask for your understanding.
Aug 13, 2024
 Verified review
Sizing information and suggestions on products very wrong. No return policy for for Italy and other counties.
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Answer by bike-discount.de/en
Aug 14, 2024
Thank you for your order and your review. We are sorry that we were apparently unable to fully satisfy you. Would you like to give us more details about which item you missed? Of course, you can return items from Italy under the right of withdrawal. You will find our return conditions transparently displayed in our store before you make your purchase. Thank you for your understanding.
8 days ago
 Verified review

Great shop, let down by DPD

Great shop and good service but always a frustrating experience using DPD for deliveries...
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Answer by bike-discount.de/en
7 days ago
Dear customer, thank you for your feedback. We would like to apologise for the inconvenience. The goods have since been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Aug 15, 2024
 Verified review
The shop Bike Discount was OK but the delivery service by DHL was awful!!!!
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Answer by bike-discount.de/en
Aug 15, 2024
Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologise for the delay. Is there anything we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your interest.
Aug 17, 2024
 Verified review

Very slow processing and delivery

Very slow processing and very slow delivery. Bike still not received.
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Answer by bike-discount.de/en
Aug 19, 2024
Thank you for your order and your feedback. You will certainly receive your bike soon. Please note that a different delivery time applies to bikes. Your bike will be carefully checked in a final inspection and prepared for dispatch, In the meantime, we are always available to answer your questions. We appreciate your patience and understanding.
Aug 17, 2024
 Verified review

Very slow processing and delivery

Very slow processing and very slow delivery. Bike still not received.
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Answer by bike-discount.de/en
Aug 19, 2024
Thank you for your order and your feedback. You will certainly receive your bike soon. Please note that a different delivery time applies to bikes. Your bike will be carefully checked in a final inspection and prepared for dispatch, In the meantime, we are always available to answer your questions. We appreciate your patience and understanding.
Aug 17, 2024
 Verified review
POor customer support. Arrogant response. Slow delivery Service DHL.
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Answer by bike-discount.de/en
Aug 19, 2024
Thank you so much for your order and for taking the time to leave us your feedback. We're really sorry that we couldn't make you happy with the delivery to your faraway country. I've checked your communication with our customer service in our system, and I just wanted to let you know that we really appreciate hearing from our customers. We're always happy to help in any way we can! Our customer service team has also responded to you in a friendly manner. We're sorry if there was any confusion along the way. Thank you for your understanding!
10 days ago
 Verified review
Delivery was very slow and also DHL tracking was bad.
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Answer by bike-discount.de/en
10 days ago
Thank you for your order and your review. We are sorry that our logistics partner apparently had a delay in the delivery time of your order and we apologize for this. Thank you for your patience and understanding.
17 hours ago
 Verified review
High price shipping cost with poor service delivery
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Aug 19, 2024
 Verified review
Na zalogi nimate celoten 105 in ultegra grupset
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Answer by bike-discount.de/en
Aug 20, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Aug 22, 2024
 Verified review

No free returns from Sweden

Free returns from Sweden would be appreciated!
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Answer by bike-discount.de/en
Aug 22, 2024
Dear customer, Thank you for your order and for your review. We are pleased that you can benefit from our favorable prices. In order to continue to guarantee you the best possible prices, we are unfortunately unable to offer free returns for all countries. However, we regularly check the possibilities and assure you that we offer our customers fair conditions. You can view our return conditions for your country of delivery transparently on our website at any time before making a purchase. We therefore appreciate your understanding for our approach.
Aug 29, 2024
 Verified review
Customer service quality
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Answer by bike-discount.de/en
Aug 29, 2024
Thank you for your order and feedback. We are sorry that you seem to have experienced difficulties. I have checked your review and have seen that we have refunded you for the item that was delivered in error and that you did not need to return it. We sincerely apologise for the error that occurred, and thank you for your understanding.
Aug 15, 2024
 Verified review
Delivery times suck
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Answer by bike-discount.de/en
Aug 15, 2024
Dear customer, thank you very much for your review. We packed your order within one day and handed it over to our logistics partner. It has already been delivered to you. We are sorry that you were not satisfied. Unfortunately, we cannot find any contact from your side in our system. Is there anything else we can do to help you? Please feel free to contact us via our contact form.
2 days ago
 Verified review
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Answer by bike-discount.de/en
2 days ago
Dear customer, thank you for your feedback. We would like to apologise for the inconvenience. The goods have since been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.