bike-discount.de/en

Reviews:

Thank you for your order and review. We would like to apologize again for this error and the inconvenience it has caused you. I have checked your details: We are happy to have issued a refund for the faulty part. Please note that externally purchased materials must be approved by us before a refund can be issued. In many cases, we can send our customers replacement materials free of charge. We would like to thank you for understanding, and we will do everything we can to prevent this from happening again.

Thank you for your order and your review. We are very sorry that our logistics partner has apparently caused some inconvenience with the delivery. We have indeed been informed by DHL that the logistics partner has experienced problems with the routing code of the shipment. Please contact us again so that we can offer you a solution straight away. Thank you for your understanding and patience.

Dear customer, thank you for your feedback. The prices of the items are taxed in the country of destination, as required by law. The prices are therefore adjusted accordingly. Actually, the prices should already be adjusted if you have selected the correct country of delivery. Ideally, you should log in to your customer account before making a purchase. Sometimes it also helps to refresh your browser.

Dear customer, thank you very much for your order and your review. We are delighted that you are so satisfied with us. It is all the more unfortunate that there was a problem this time. I have checked your details: We replied to you on 05.07.2024, very promptly after your request and sent your return documents and a label. Would you like to check your emails again? I have just sent you the documents again in response to your original email. If you have a problem with your email address, please contact us again from a different email address so that we can find a solution. I hope I have been able to help you.

Dear customer, thank you for your order and for your feedback. We apologize for any inconvenience caused and thank you for your understanding.

Dear customer, thank you for your feedback. I have checked your enquiry. Unfortunately, something has indeed gone wrong here, for which we must apologise. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.

Dear customer, thank you for your feedback. Due to the current high volume of orders in our shop, the processing and delivery of your bike will take a little longer. All bikes ordered must be fully assembled, checked and packed by our mechanics before they are sent to our customers to ensure a high standard of quality on delivery. This time-consuming and labour-intensive quality standard must be maintained by us in order to ensure that our bicycles are delivered to our customers in perfect condition. We ask for your understanding.

Thank you for your order and your review. We are very sorry for the inconvenience caused during shipping. Our customer service will contact you again and offer you a solution. Thank you for your patience and understanding.

Thank you for your order and your review. We are very sorry that there were apparently inconveniences with the delivery by our logistics partner. I hope we have now been able to resolve your issue appropriately. Please contact us via our contact form if you still need help. Thank you for your understanding and patience.

Thank you for your order and your review. We are sorry for any inconvenience. I have checked your details. Unfortunately, there seems to have been a problem with the routing code of the shipment, which is why it was misdirected. Our customer service will contact you to offer you a refund or a new shipment. Our customer service team will contact you to offer you a refund or a new shipment. Thank you very much for your patience and understanding.

Thank you for your order and your review. Would you like to give us more details about which payment methods you would like to use? You are welcome to give us feedback via our contact form.

Dear customer, thank you for your order and for your feedback. Is there anything else we can do for you or would you like to tell us more details? Please free to contact us at any time using our contact form.

Dear customer, thank you for your feedback. Due to the considerable price differences in the various EU countries, we cannot treat every country the same when it comes to return shipping costs. In our webshop we inform you transparently in several places about the assumption of the return costs. In the case of justified complaints, we will of course cover the full shipping costs, regardless of the country. We ask for your understanding!

Dear customer, thank you very much for your review and order! Is there anything else, we can help you with? You can always contact us using our contact form.

Thank you for your order and for your feedback. Is there anything else we can do for you? Please feel free to contact us at any time using our contact form.

Thank you for your order and your review. We hope you enjoy the items you ordered. If we can help you in any way, please feel free to contact us at any time using our contact form.

Dear customer, thank you for your order and for your feedback. Is there anything else we can do to help you? Please feel free to contact us at any time using our contact form.

Dear customer, thank you for your order and feedback. Can we be of any further assistance? Please feel free to contact us at any time using our contact form.