bike-discount.de/en
Reviews:

14,305 reviews in the last 12 months47,572 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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Dec 9, 2023
 Verified review

DHL Delivery Mistake

I ve got the order in a short time and without any trouble. But DHL did not arrange any delivery date and just put it in front of my apartment without inform me. They got no confirmation from my side. This sth you should check with them and improve your online shopping. Thanks
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Answer by bike-discount.de/en
Dec 11, 2023
Dear customer, thank you for your feedback. We apologize for the inconvenience. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Dec 4, 2023
 Verified review
Prices are hard to find out, one price shown on the goods but when you check out the prices are corrected to higher prices, that is very annoying. When asking support about why that is, no response at all, not good customer support. Besides that ok.
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Answer by bike-discount.de/en
Dec 4, 2023
Thank you for your order and your review. We are sorry that you apparently had difficulty understanding the price display in our webshop. I have checked your details: unfortunately I can't find a request from you in our system. Perhaps you would like to contact us again via our contact form so that you use the correct address? However, I can already explain to you that orders must be processed with destination country tax. This means that the VAT of the country of delivery will be applied. It is best to enter your country of delivery on our website from the outset so that the correct price is displayed. If you have any further questions, we will be happy to help you at any time.
Dec 26, 2023
 Verified review

Your prices are really competitive but !!!!

Your prices are really competitive, but I always seem to have a problem with your shipping process. My order is now stuck in customs and missed the person who was traveling here to SA to bring it for me.
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Answer by bike-discount.de/en
Dec 27, 2023
Dear customer, Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Dec 13, 2023
 Verified review
Everything is quite well, but I received other wheels than I ordered. I have a lot of time to discuss with support about returning package, printing labels in the post, etc..
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Answer by bike-discount.de/en
Dec 13, 2023
Thank you for your order and feedback. We are extremely sorry for any inconvenience this may have caused you and would like to apologise. If there is anything we can do to help, please do not hesitate to contact us. Thank you for your understanding.
Dec 5, 2023
 Verified review
Modul de ambalare neadecvat, și timpul de expediere prea mare, fir de transport cu care colaborează execrabila coletul a ajuns foarte deteriorat, rupt.
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Answer by bike-discount.de/en
Dec 6, 2023
Dear customer, we are deeply sorry for the difficulties you have apparently experienced. Unfortunately, we cannot find any contact from you in our system regarding this matter. Is there anything else we can do to help you? Please contact us via our contact form.
Dec 13, 2023
 Verified review

they sent a used bike trainer

i ordered a new Dare2Ride FUEGO 1.0 Smart Trainer, what showed up was a very used second hand trainer they have now said they will make thing's right.
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Answer by bike-discount.de/en
Dec 14, 2023
Thank you for adjusting your review. We hope that we were able to offer a solution to your satisfaction. If you have any questions, please do not hesitate to contact us.
Dec 18, 2023
 Verified review
Not kept sufficiently informed about delays. Only after I contacted them myself did I receive an answer about delays due to many orders.
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Answer by bike-discount.de/en
Dec 18, 2023
Dear customer, thank you very much for your feedback. It takes approx. 6 - 9 working days from ordering a bike from stock to delivery. If the ordered bike is not in stock, the delivery time will be extended in line with the delivery to us. We thank you for your understanding.
Nov 29, 2023
 Verified review
Slow reaction and shipping time. Not communicative to work out the issues or provide information on shipping.
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Answer by bike-discount.de/en
Dec 4, 2023
Dear customer, thank you for your order and your comment. We regret that we were unable to fully satisfy you. I have checked your details. Our logistics partner took a little longer than expected to deliver, we are sorry about that. According to the shipment tracking, the parcel has now been delivered. I could see that our customer service has answered your questions. Did you possibly have a problem with the mail reception? Of course, you can always contact us if you have any further questions. We hope you enjoy the items you have ordered.
Dec 1, 2023
 Verified review
The product had some small product. No about function but visual, probably lot of packaging and unpackaging.
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Answer by bike-discount.de/en
Dec 4, 2023
Dear customer, thank you for your order and your feedback. We are sorry to hear that you are not entirely satisfied with the packaging of the item. However, we hope you enjoy the products you ordered, and we are always happy to help.
Nov 28, 2023
 Verified review
YOU CAN IMPROVE DELIVERY TIME BY SENDING NOT WITH DHL !!!
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Answer by bike-discount.de/en
Nov 29, 2023
Dear customer, thank you very much for your order and your review. We are sorry that our logistics partner apparently took a little longer. A tip: Did you know that you can choose between different transport companies? Perhaps a different shipping service provider is better qualified in your region. Thank you for your patience and understanding.
Dec 24, 2023
 Verified review
High transportation costs to return goods
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Answer by bike-discount.de/en
Dec 25, 2023
Dear customer, thank you for your feedback. Unfortunately, we cannot bear the costs for every return from every country. In the case of justified complaints, we will of course cover the costs. We provide transparent information about the return conditions in several places on our homepage and therefore kindly ask for your understanding.
Dec 4, 2023
 Verified review
delivery option for international order
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Answer by bike-discount.de/en
Dec 4, 2023
Dear customer, thank you for your order and your review. We offer our customers shipping via various logistics partners, including abroad. I can already tell you that we are already planning another, very interesting, international shipping method for the future. If there is anything else we can do for you, we will be happy to help again at any time.
LF
Ludo F.
Boortmeerbeek
Dec 9, 2023
 Verified review
bring back the service point prices...
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Answer by bike-discount.de/en
Dec 11, 2023
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you regarding the current process in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Dec 16, 2023
 Verified review
Better pack the bike
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Answer by bike-discount.de/en
Dec 18, 2023
Dear customer, thank you for your feedback. We apologize for any inconvenience caused and will forward your information to the appropriate department. We are constantly working on improvements. If there is anything else we can do for you, please do not hesitate to contact us.
Dec 11, 2023
 Verified review
Long time delivery
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Answer by bike-discount.de/en
Dec 11, 2023
Dear customer, unfortunately there were bottlenecks in our logistics chain due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Dec 25, 2023
 Verified review
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Answer by bike-discount.de/en
Dec 26, 2023
Dear customer, thank you very much for your feedback. We apologize for the delay. The goods have been delivered in the meantime. Is there anything else we can do for you? Please do not hesitate to contact us. Thank you for your understanding.
Dec 17, 2023
 Verified review
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Answer by bike-discount.de/en
Dec 18, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time using our contact form.
Dec 15, 2023
 Verified review
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Answer by bike-discount.de/en
Dec 18, 2023
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Dec 11, 2023
 Verified review
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Answer by bike-discount.de/en
Dec 12, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are always welcome to contact us at any time via our contact form.
Dec 7, 2023
 Verified review
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