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bike-discount.de/en
Reviews:

16,599 reviews in the last 12 months59,756 total reviews  

4.81
Excellent

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Most relevant positive review

Oct 29, 2023
 Verified review
I’m a very pleased with, the prices and all the shops that i made, only the delivery to Portugal is a little bit too slow and should be a free delivery above a certain amount

Most relevant negative review

May 28, 2024
 Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem. First time in 9 years of orders from this webshop. Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en

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Aug 29, 2024
 Verified review
Customer service quality
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Answer by bike-discount.de/en
Aug 29, 2024
Thank you for your order and feedback. We are sorry that you seem to have experienced difficulties. I have checked your review and have seen that we have refunded you for the item that was delivered in error and that you did not need to return it. We sincerely apologise for the error that occurred, and thank you for your understanding.
Sep 21, 2024
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Answer by bike-discount.de/en
Sep 26, 2024
Lieber Kunde, danke für Ihr Feedback. Leider können wir keine Kommunikation in unserem System von Ihnen finden. Falls Sie ein Problem mit Ihren bestellten Artikeln haben sollten, wenden Sie sich bitte über unser Kontaktformular an uns. Vielen Dank für Ihr Verständnis.
Sep 20, 2024
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Answer by bike-discount.de/en
Sep 27, 2024
Dear customer, thank you for your feedback. We packed your order within one day and also handed it over to our logistics partner. Due to an address error, the shipment could not be delivered and was returned to us. The amount has already been refunded to you. Is there anything else we can do for you? Please feel free to contact us again at any time.
Sep 16, 2024
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Answer by bike-discount.de/en
Sep 16, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with the items you have ordered, please contact us using our contact form. Thank you for your understanding.
Sep 12, 2024
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Answer by bike-discount.de/en
Sep 13, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with the items you have ordered, please contact us using our contact form. Thank you for your understanding.
Sep 12, 2024
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Answer by bike-discount.de/en
Sep 13, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with the items you have ordered, please contact us using our contact form. Thank you for your understanding.
Sep 10, 2024
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Answer by bike-discount.de/en
Sep 10, 2024
Dear customer, thank you for your feedback. We would like to apologise for the inconvenience. The goods have since been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Sep 4, 2024
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Answer by bike-discount.de/en
Sep 5, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Aug 27, 2024
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Answer by bike-discount.de/en
Aug 27, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologise for any inconvenience this may have caused.
Aug 25, 2024
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Answer by bike-discount.de/en
Aug 26, 2024
Dear customer, thank you for your order and for your feedback. Is there anything else we can do for you? Please feel free to contact us at any time using our contact form.
Aug 25, 2024
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Answer by bike-discount.de/en
Aug 26, 2024
Dear customer, thank you for your order and for your feedback. Is there anything else we can do for you? Please feel free to contact us at any time using our contact form.
Aug 24, 2024
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Answer by bike-discount.de/en
Aug 26, 2024
Dear customer, thank you very much for your review and order! We are very sorry that we could not satisfy you completely. Would you like to let us know how we can help you? You can always contact us using our contact form.
Aug 24, 2024
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Answer by bike-discount.de/en
Aug 26, 2024
Dear customer, thank you for your order and for your feedback. Is there anything else we can do for you? Please feel free to contact us at any time using our contact form.
Aug 18, 2024
 Verified review
When you send stuff to the Czech Republic, it means within EU, why you require customs processing? It's completely unnecessary and it slows down a delivery time. I ordered several orders and once it goes directly without custom and twice trough customs. When I asked customs officers, why it goes to customs processing, they said that because you guys Bikediscount required it. Why? Within EU it's nor needed. You should make an order on your distribution dept. guys....
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Answer by bike-discount.de/en
Aug 19, 2024
Thank you for your order and your feedback. We are sorry for the inconvenience caused and we apologize for this. I will pass on your feedback internally for review. We appreciate your understanding.
Jul 26, 2024
 Verified review
Brooks scape full frame bag had a really poor quality bottom zipper and it broke on the first trip. Customer service did not want to refund the bag but wanted me to send the product back to be checledand stated that it would necessarily lead to a refund. Please note that bikediscount does not make it easy to use warranty and they let me understand that tgey reserve the right to check the product and decide whether it is a warranty case or not.
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Answer by bike-discount.de/en
Jul 29, 2024
Thank you for your order and your review, we are sorry that you are apparently not completely satisfied. Of course we respect your warranty rights. However, we do indeed check whether an item has a defect that is covered by the warranty. This procedure corresponds to the applicable legal situation and is also a sustainable approach. If there is a defect that is covered by the warranty, you will of course receive a refund. We kindly ask for your understanding.
Aug 12, 2024
 Verified review

The administrators of bike-discount.de manipulate with tax rates.

Good selection of products. But in the last two orders I encountered price fraud. During the checkout process, the prices for all products increased after adding to the basket. The administrators of bike-discount.de manipulate with tax rates. This was very disappointing..
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Answer by bike-discount.de/en
Aug 12, 2024
Dear customer, thank you for your order and your review. We are sorry for the inconvenience caused. We can assure you that we do not manipulate orders. Please contact us so that we can help you further. Please note that VAT must be calculated according to the country of delivery. In order for our system to be able to do this, you must enter your country of delivery correctly on the website before checkout. Thank you for your understanding
Aug 13, 2024
 Verified review
Wrong item sent. 5 days delay in replying. I did receive a refund eventually for items sent back, but replacing a product from the same shipment did not work either. Customer service in English - not a strength.
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Answer by bike-discount.de/en
Aug 14, 2024
Thank you for your order and your review. We are very sorry that you were apparently inconvenienced. Of course, this should not happen. I have checked your details and have seen that our customer service has resolved your issue. If there is still anything unclear, or you have any other concerns - we will be happy to help you again at any time.
Aug 22, 2024
 Verified review

Good range of products, poor shipping policy

Good range of products, reasonable prices, poor shipping policy: higher shipping cost than competitors and slower. This becomes more critical by not allowing different delivery addresses within same country,
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Answer by bike-discount.de/en
Aug 22, 2024
Dear customer, Thank you for your order and for your review. We are pleased that you can benefit from our favourable prices. In order to continue to guarantee you the best possible prices, we are unfortunately unable to offer free delivery for all countries. However, we regularly check the possibilities and assure you that we offer our customers fair conditions. You can view our delivery conditions for your country of delivery transparently on our website at any time before purchasing. A tip: You can of course specify an alternative delivery address. Please note that you must enter this in the order checkout. Unfortunately, we cannot change the address afterwards. We therefore ask for your understanding for our procedure.
Jul 26, 2024
 Verified review
I had a shipment problem about this order but your collagues gave a suitable amount of voucher for excuse. You can talk with DHL to manage their relations Bpost company....
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Answer by bike-discount.de/en
Jul 26, 2024
Dear customer, thank you for your order and for your feedback. We apologize for any inconvenience caused and thank you for your understanding.
Aug 6, 2024
 Verified review
I ordered a dtswiss wheel. The package was not sufficiently packed, the wheel arrived in good condition, but the valve that was in the description was not there.
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Answer by bike-discount.de/en
Aug 7, 2024
Thank you for your order and your feedback. We are sorry for the inconvenience caused. Please contact our customer service through the contact form so we can help you, thank you.