bike-discount.de/en
Reviews:

15,554 reviews in the last 12 months54,972 total reviews  

4.81
Excellent

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Most relevant positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Most relevant negative review

May 28, 2024
 Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem. First time in 9 years of orders from this webshop. Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en

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May 23, 2024
 Verified review
20 days delivery for a in stock item.
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Answer by bike-discount.de/en
May 25, 2024
Dear customer, thank you for your feedback. Due to the current high volume of orders in our store, the processing and delivery of your bike will take a little longer. All bikes ordered must be fully assembled, checked and packed by our mechanics before they are shipped to our customers to ensure a high standard of quality on delivery. This time-consuming and labor-intensive quality standard must be maintained by us to ensure that our bicycles are delivered to our customers in perfect condition. We ask for your understanding.
May 21, 2024
 Verified review

Poor service DPD

Order two weeks ago. Still waiting.
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Answer by bike-discount.de/en
May 22, 2024
Dear customer, Thank you for your order and your review. We are really sorry for the delay in shipping. I have just checked your details and could see that the shipment has received a new scan today. Of course, you are welcome to contact us via contact form, we will be happy to help you at any time.
Jun 11, 2024
 Verified review
did not like the user interface
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Answer by bike-discount.de/en
Jun 11, 2024
Dear customer, thank you for your feedback. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Jun 4, 2024
 Verified review
Long reply time
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Answer by bike-discount.de/en
Jun 4, 2024
Dear customer, thank you for your order and your review. We are sorry that you have not yet received a suitable response. Apparently your request was misdirected internally - we deeply want to apologise. I have forwarded your request to the appropriate department and asked them to resolve your inquiry. Thank you for your patience and understanding.
Jun 16, 2024
 Verified review
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Answer by bike-discount.de/en
Jun 17, 2024
Dear customer, thank you for your order and for your feedback. Is there anything else we can do to help you? Please feel free to contact us at any time using our contact form.
Jun 13, 2024
 Verified review
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Answer by bike-discount.de/en
Jun 14, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Jun 12, 2024
 Verified review
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Answer by bike-discount.de/en
Jun 14, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
PP
Paulo P.
Vila Nova de Santo André
Jun 10, 2024
 Verified review
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Answer by bike-discount.de/en
Jun 11, 2024
Estimado cliente, gracias por su comentario. Lamentablemente, no podemos encontrar ninguna comunicación suya en nuestro sistema. Si tiene algún problema con los artículos solicitados, póngase en contacto con nosotros a través de nuestro formulario de contacto. Gracias por su comprensión.
Jun 9, 2024
 Verified review
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Answer by bike-discount.de/en
Jun 10, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Jun 6, 2024
 Verified review
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Answer by bike-discount.de/en
Jun 6, 2024
Dear customer, thank you for your feedback. We apologize for the inconvenience. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Jun 4, 2024
 Verified review
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Answer by bike-discount.de/en
Jun 4, 2024
Dear customer, thank you for your order and for your feedback. Is there anything else we can do to help you? Please feel free to contact us at any time using our contact form.
May 31, 2024
 Verified review
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Answer by bike-discount.de/en
May 31, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 29, 2024
 Verified review
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Answer by bike-discount.de/en
May 29, 2024
Dear customer, thank you for your order and for your feedback. Is there anything else we can do to help you? Please feel free to contact us at any time using our contact form.
May 27, 2024
 Verified review
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Answer by bike-discount.de/en
May 28, 2024
Dear customer, thank you very much for your review and order! We are very sorry that we could not satisfy you completely. Would you like to let us know how we can help you? You can always contact us using our contact form.
Apr 27, 2024
 Verified review

Schönes Bike aber…

Hab mir seit langer Zeit mal wieder ein Fahrrad zugelegt. Lieferzeit ca. 3 Wochen wie angegeben. Verpackung/Lieferung super. Leider habe ich mega Probleme mit der Schaltung diese springt und hakt, grade bergauf habe ich schon echt geflucht, wenn die Pedale auf einmal nen sprung machen. Hätte erwartet das ich an einen neuen Fahrrad erstmal nicht Hand anlegen muss.
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Answer by bike-discount.de/en
Apr 29, 2024
Lieber Kunde, danke für Ihr Feedback. Leider können wir keine Kommunikation in unserem System von Ihnen finden. Falls Sie ein Problem mit Ihren bestellten Artikeln haben sollten, wenden Sie sich bitte über unser Kontaktformular an uns. Vielen Dank für Ihr Verständnis.
May 12, 2024
 Verified review
The seller changed the carrier without my consent. I deliberately chose to purchase from Bike Disout using the carrier DPD. If I had known that the parcel would arrive by DHL courier, I would not have decided to purchase it. The store doesn't see any problem with it, but I had very big problems receiving the shipment.
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Answer by bike-discount.de/en
May 13, 2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
May 7, 2024
 Verified review

No discounts and long delivery times.

Delivery to Finland takes almost 2 weeks in practice. Earlier history isn’t involved in anyway in pricing - I mean there are no rewards or free delivery costs of being a long time customer or even if you buy for example more than 200 euros.
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Answer by bike-discount.de/en
May 8, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 12, 2024
 Verified review
DHL Freight in Germany are not good, and they do not respond at all to emails, my bike arrived late and I missed an important event, Because of this the discount is not worth the hassle, it took 26 days from order date to recieve the bike.
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Answer by bike-discount.de/en
May 13, 2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Apr 29, 2024
 Verified review

Delivery problems with DPD

Never had delivery problems before when using DHL. First order delivered using DPD went really bad. The customer support at Bike-Discount handled it very well but in my opinion Bike-Discount should reconsider their partnership with DPD.
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Answer by bike-discount.de/en
Apr 30, 2024
Dear customer, we are very sorry that you have apparently experienced inconvenience with the delivery of your shipment. We are pleased that our customer service was able to help you. I will be happy to pass on your feedback regarding our logistics partner internally. I would also like to let you know that you can choose between different logistics partners during the process of ordering. Please feel free to contact us at any time if you have any further questions.
May 12, 2024
 Verified review

Great offering but not free returns

I've been very satisfied with the shop earlier. I've bought over 1000 euros worth of items from them. But, now I discovered that they don't provide free returns. Customer needs to pay for shipping both ways which is unfair.
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Answer by bike-discount.de/en
May 13, 2024
Dear customer, thank you for your feedback. Due to the considerable price differences in the various EU countries, we cannot treat every country equally when it comes to return costs. In our webshop, we inform you transparently in several places about the assumption of the return costs. In the case of justified complaints, we will of course cover the full shipping costs, regardless of the country. We ask for your understanding!