bike-discount.de/en

Reviews:

Shipping cost to other eu contries Double prices for other contries than germany is unfair

Shipping to Slovenia is 14 eur witch is too much r2 has 7 eur shipping.

Part of my order has been delayed for a month without any information.

Ended up having to pay an extra £50+ for import charges

A downloadable invoice would be nice

Shipping takes a really long time, as in over 2 weeks just to leave the country. Then it takes 2-3 weeks in country for me to receive the package. As a result, I'm looking for other bike equipment suppliers. There is a high charge for shipping with DHL, and for it to take 4-5 weeks both times is completely unacceptable. Plus, the address entry process, although correct on the bike discount site, resulted in a wrong address when reaching my country both times. That is a fail. Good point is the quality of the products and relatively cheap price. But the cheap price seems to come with poor service.

I have rated Bike-Discount several times with 5 stars. The latest purchase I have done unfortunately had an issue. The transporter I select among the presented options (DHL) haven’t deliver to my address, not even tried to do so. They went to an access point and notified me to pick-up the goods there. I had to go there, wait for opening time, ask for my parcel (quite large size) and carry it under falling rain walking back to my home. It was first time it happened. I sent DHL a complaint asking for explanation and they not even bother to answer me. Wrong, very wrong attitude and service, not direct responsibility of Bike-Discount but, being a DHL sized customer must claim a top service to regular customers like myself.

While I am happy with the range of products, listed prices, and delivery performance, I take great issue with one very distasteful feature of your business. A significant additional fee is added when checking out. There is no explanation for this. It's not associated with any change made by the customer for destination, shipping method, etc. There is no additional line item. The prices increase between the shopping cart and the checkout screen. I can only think this is an intentionally deceitful practice to entice customers far enough down the path to a purchase that they will complete it regardless. I will try and find the same items elsewhere in future.

I find it odd, that pricing unfavourably changes when switchin countries from germany to anything else. That shouldn't be the case, not within EU. Returns polisies are not thoroughly explained for "out of Germany" buyers. Sizing guides are missleading as they are german and not standard european. i.e. among other products bought a speedo swimsuit - german size 34 turned out to be XS (UK size 8) and not S (10) international.

I buy lots of products from BD and I enjoy doing it. I wasn't happy with my last deal. I got a set of wheels and I realised the same set is wheels was being offered in a different link on the same website for 20 euros cheaper. I asked them about it and the only return I got was it was indeed the same product but they didn't bother that I paid 20 more for it. It was bad for me.

Product availibity and price looks good. But compared to other sellers, the price is too high for shipping. Normally most of the websites have a limit in the amount of purchase and here it seems like there is nothing like that. Same rate for 1EUR item to 1000EUR item.

12 days for order to arrive (despite 4-6 days advertised timing on items purchased to Greece). 5 days to answer my query as to why order taking so long. Sigma light set is missing a part - no handlebar mount.

Unproper Communication: when the ordered NG tool has damaged the ordered bottom bracket was promised the replacement part. The replacement item never arrives me due to out of stock/no continue delivery.

Order management can be improved. It would be very useful to be able to cancel an order before it was shipped , or be able to add or remove items from the order.

Low quality delivery, our parcel was ripped and wet in and out side as well as very long delivery. The information about the items on the web page is not full.