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bike-discount.de/en
Reviews:

15,642 reviews in the last 12 months55,266 total reviews  

4.81
Excellent

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Most relevant positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!
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Most relevant negative review

May 28, 2024
 Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem. First time in 9 years of orders from this webshop. Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en

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Jun 7, 2024
 Verified review

No response to after sales question

I am fairly sure i ordered qr back wheel but go thru axel. When I aske about adapter for qr they did not replay. Otherwise all their stuff is of good quality, shipping sometimes takes longer then expected.
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Answer by bike-discount.de/en
Jun 7, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Jun 19, 2024
 Verified review
It’s always buyer beware. But in my case a “do you want” the optional part that permits the fender to fit more models of bike would have been appreciated. Tips or add ons are ok to suggest if relevant.
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Answer by bike-discount.de/en
Jun 19, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Jun 21, 2024
 Verified review
Biggest let down is the fact you have to pay return costs yourself wich from Finland to Germany is quite much.
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Answer by bike-discount.de/en
Jun 21, 2024
Dear customer, thank you for your feedback. Due to the considerable price differences in the various EU countries, we cannot treat every country equally when it comes to return shipping costs. In our webshop we inform you transparently in several places about the assumption of the return costs. In the case of justified complaints, we will of course cover the full shipping costs, regardless of the country. We ask for your understanding!
Jun 12, 2024
 Verified review
Add items after order in the same order... Cancel at any time before shipping... Less shipping
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Answer by bike-discount.de/en
Jun 14, 2024
Dear customer, thank you for your feedback. We apologize for the inconvenience. I have reviewed your case and could not find any error. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
IB
Ive B.
Apeldoorn
Jun 7, 2024
 Verified review
The product setting time is longer than from apotheek company. But the product is okay!
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Answer by bike-discount.de/en
Jun 7, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Jun 6, 2024
 Verified review
Product description was not accurate, but otherwise normally a great place to shop.
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Answer by bike-discount.de/en
Jun 6, 2024
Dear customer, thank you for your feedback. We apologize for the inconvenience. I have reviewed your case and could not find any error. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Jun 16, 2024
 Verified review
Remember to include a tracking number, and to replay to mail. Henrik
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Answer by bike-discount.de/en
Jun 17, 2024
Thank you for your order and your review. We are sorry to hear about your inconvenience. I have checked your details: We sent you the mail with the tracking link on 27.05.2024. We have also responded to your email inquiries. Could it be that you have a problem with your mailbox or the mails have ended up in the spam folder? If we can still help you, you are welcome to contact us again at any time.
Jun 4, 2024
 Verified review
Got order week later then expected. Otherwise ok
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Answer by bike-discount.de/en
Jun 4, 2024
Thank you for your order and your feedback. We are sorry that there have apparently been delays in transport. Even if the shipments usually arrive quickly, this can happen in individual cases, especially if the country of delivery is a little further away. We would like to thank you for your patience and hope you enjoy your order.
Jun 11, 2024
 Verified review
did not like the user interface
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Answer by bike-discount.de/en
Jun 11, 2024
Dear customer, thank you for your feedback. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Jun 4, 2024
 Verified review
Long reply time
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Answer by bike-discount.de/en
Jun 4, 2024
Dear customer, thank you for your order and your review. We are sorry that you have not yet received a suitable response. Apparently your request was misdirected internally - we deeply want to apologise. I have forwarded your request to the appropriate department and asked them to resolve your inquiry. Thank you for your patience and understanding.
Jun 24, 2024
 Verified review
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Answer by bike-discount.de/en
Jun 24, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Jun 23, 2024
 Verified review
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Answer by bike-discount.de/en
Jun 24, 2024
Dear customer, thank you for your order and for your feedback. Is there anything else we can do for you? Please feel free to contact us at any time using our contact form.
Jun 22, 2024
 Verified review
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Answer by bike-discount.de/en
Jun 24, 2024
Dear customer, thank you for your order and for your feedback. Is there anything else we can do to help you? Please feel free to contact us at any time using our contact form.
Jun 16, 2024
 Verified review
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Answer by bike-discount.de/en
Jun 17, 2024
Dear customer, thank you for your order and for your feedback. Is there anything else we can do to help you? Please feel free to contact us at any time using our contact form.
Jun 13, 2024
 Verified review
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Answer by bike-discount.de/en
Jun 14, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Jun 12, 2024
 Verified review
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Answer by bike-discount.de/en
Jun 14, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
PP
Paulo P.
Vila Nova de Santo André
Jun 10, 2024
 Verified review
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Answer by bike-discount.de/en
Jun 11, 2024
Estimado cliente, gracias por su comentario. Lamentablemente, no podemos encontrar ninguna comunicación suya en nuestro sistema. Si tiene algún problema con los artículos solicitados, póngase en contacto con nosotros a través de nuestro formulario de contacto. Gracias por su comprensión.
Jun 9, 2024
 Verified review
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Answer by bike-discount.de/en
Jun 10, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Jun 6, 2024
 Verified review
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Answer by bike-discount.de/en
Jun 6, 2024
Dear customer, thank you for your feedback. We apologize for the inconvenience. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Jun 4, 2024
 Verified review
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Answer by bike-discount.de/en
Jun 4, 2024
Dear customer, thank you for your order and for your feedback. Is there anything else we can do to help you? Please feel free to contact us at any time using our contact form.