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Reviews:

Dear customer, Thank you very much for your order and for your review. Our return conditions for your country of delivery can be viewed transparently on our website before the purchase. We therefore kindly ask for your understanding for our procedure.

Thank you for your order and your review, we are sorry for the delay in processing. I could see that the return transport of the goods took a little time. Please note that the shipments are delivered to us in a so-called "simplified company delivery" to the DHL depot. It usually takes a few days before they are delivered to our premises and can be processed. Your request will certainly be resolved shortly. In the meantime, you can reach us at any time. Thank you for your understanding and patience.

Dear customer, thank you for your order. We are sorry that there appears to have been a delay in transportation. A tip: we can now send many shipments to your country of delivery with DHL Express if you select DHL as your carrier. Thank you for your patience and understanding.

Thank you for your order and your review. We are sorry that we were apparently unable to fully satisfy you. Would you like to give us more details about which item you missed? Of course, you can return items from Italy under the right of withdrawal. You will find our return conditions transparently displayed in our store before you make your purchase. Thank you for your understanding.

Dear customer, Thank you for your order and your comment. We are pleased that you can benefit from our favourable prices. In order to continue to guarantee you the best possible prices, we are unfortunately unable to offer free returns for all countries. However, we regularly check the possibilities and assure you that we offer our customers fair conditions. You can view our returns policy for your country of delivery transparently on our website at any time prior to purchase. Unfortunately, we do not offer a free return label for your country of delivery; you must return the goods yourself. We appreciate your understanding.

Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologise for the delay. Is there anything we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your interest.

Thank you for your order and your feedback. You will certainly receive your bike soon. Please note that a different delivery time applies to bikes. Your bike will be carefully checked in a final inspection and prepared for dispatch, In the meantime, we are always available to answer your questions. We appreciate your patience and understanding.

Thank you for your order and your feedback. You will certainly receive your bike soon. Please note that a different delivery time applies to bikes. Your bike will be carefully checked in a final inspection and prepared for dispatch, In the meantime, we are always available to answer your questions. We appreciate your patience and understanding.

Thank you so much for your order and for taking the time to leave us your feedback. We're really sorry that we couldn't make you happy with the delivery to your faraway country. I've checked your communication with our customer service in our system, and I just wanted to let you know that we really appreciate hearing from our customers. We're always happy to help in any way we can! Our customer service team has also responded to you in a friendly manner. We're sorry if there was any confusion along the way. Thank you for your understanding!

Dear customer, thank you for your feedback. Due to the considerable price differences in the various EU countries, we cannot treat every country equally when it comes to return shipping costs. In our webshop we inform you transparently in several places about the assumption of the return costs. In the case of justified complaints, we will of course cover the full shipping costs, regardless of the country. We ask for your understanding!

Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.

Dear customer, Thank you for your order and for your review. We are pleased that you can benefit from our favorable prices. In order to continue to guarantee you the best possible prices, we are unfortunately unable to offer free returns for all countries. However, we regularly check the possibilities and assure you that we offer our customers fair conditions. You can view our return conditions for your country of delivery transparently on our website at any time before making a purchase. We therefore appreciate your understanding for our approach.

Thank you for your order and your review. We are sorry that the delivery took a little longer. I have checked your details: We processed your order immediately and handed it over to our logistics partner within 24 hours. The logistics partner took a little longer than expected for transportation to your distant country of delivery - we apologize. Thank you for your patience.

Dear customer, thank you very much for your review and order! Is there anything else, we can help you with? You can always contact us using our contact form.

Thank you for your order and feedback. We are sorry that the delivery took a little longer than expected. We hope you enjoy your purchase and are happy to answer any questions you may have.

Dear customer, thank you very much for your review. We packed your order within one day and handed it over to our logistics partner. It has already been delivered to you. We are sorry that you were not satisfied. Unfortunately, we cannot find any contact from your side in our system. Is there anything else we can do to help you? Please feel free to contact us via our contact form.

Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologise for the delay. Is there anything we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your interest.

Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.

Dear customer, thank you for your order and for your feedback. Is there anything else we can do for you? Please feel free to contact us at any time using our contact form.

Dear customer, thank you for your order and for your feedback. Is there anything else we can do for you? Please feel free to contact us at any time using our contact form.