bike-discount.de/en

Reviews:

I toke 2,5 weeks to deliver a bike. Mention that before the order

Almost each delivery is badly packed, and products get damage

Cost of delivery to slovakia is very high 15eur

High transportation costs to return goods

*** star rating.

I ordered a package from the company on September 2nd from Hungary, which was handed over to DHL on the 5th, then the next day on the 6th I received the last notification, which was more than two weeks ago! Since then, the order status has not been updated, the package is still in Germany. I wrote to them again on Wednesday but have not yet received a reply. There is no indication anywhere on Bike-Discount's website that it can take that long. I already ordered from another German webshop and received it within a few days. I'm still waiting, though not with much hope. Hopefully it will arrive at some point. For me, in this form, this transaction has been a disappointment so far. The company has great prices, the selection is huge, that's why I'm sorry that it's turned out like this so far.

Could not recommend. Delivery ended up being 30 days, should have been max 18 days. Not because of shipping company. Bike (their own brand) had loose linkage axle bolt behind front sprocket. I missed it also on bolt check. For someone who put this linkage together; You had one job... It just fell off, all other bolts have been tight. They promised refund for long delivery, havent got it. It has been over a week now.

Feedback. Order# 03082302197. Hello! I made order # 03082302197 from 3 Aug 2023 14:53:00. I put 2 stars because order with total price more than ~260 € was not properly packed. Part of goods came damaged. It's my first order in your store. And impression is negative. Yes you have good prices for some items. But that doesn't gives you right to pack goods so bad. Let me explain in my parcel i had 2 boxes with Shimano MTB shoes which came with it's own carton box... But all the rest of items like Bell, Muc-off Foam, C02 cartridges, Muc-Off Sponge, Fox mud Guard, Rema Tip Top & Park Tool Super patch kit, Shimano TL-PD40 Pedal Axle Tool where just thrown into the box WITH ONE piece of paper and WITHOUT ANY additional packing material. As result all those small things are scratched; plastic cover of Muc-Off Foam is broken(see photo); Thread on C02 Cartridges is a damaged (even if it can't be seen on photo it damaged and it can cause deflating in the thread of cartridge pump when you need to use it) Don't you want to refund the damaged items? Probably not... P.s: before, I made a lot of orders at Bike24 and Tradeinn and those seller did not upset me as you did. They send orders packed well, ALWAYS!!! Take that into consideration, please! Here is my mail in case if you want answer something: zakaxperia@gmail.com

I came to bike-discount to order some parts and overshoes. Unfortunately, I don't know if and how the overshoes would fit over my shoes, so I ordered several so I could see their quality, but also to see if they would fit (EUR49). After ordering, I received an email a few days later stating I can't order so many overshoes to simply send back to the store. I was told to remove several overshoes from my order. I'd never experienced this kind of treatment in my life. I removed two pairs of overshoes, and eventually after two weeks, my order was shipped. In the mean time, the overshoes I removed my order, i ordered from elsewhere. After receiving and examining all of the overshoes, I went with a pair that I had removed from my bike-discount order - whoops! I was forced to go shop elsewhere, and as a result bike-discount lost out. As a result, I would rate their customer service as not up to a good standard. Learn to appreciate your customers instead of forcing them into the arms of your competitors.

== LIKE == - Best prices == DISLIKE == - After i made an order, an item became unlisted on the website after just few days! Now i got the item, but i can't read its description or see photos. (An archived description needed, when the item is deleted from the store). - Items from the orders list are not linked to their page on the website. - Orders don't have a "status" (e.g. processing, shipped, delivered/completed). - Completed orders do not have a "leave a review" button. - Email sale letters are in German lang., links also redirect to German localization. - The website and its design feels outdated. - The website often is slow, sometimes very slow (server response). - Very short logged in session expire time. - Every time session expires, I have to set my country again.

It usually works fine, but when it doesn´t work the support and help has to work. Otherwise customers go somewhere else. In this case the package is doing ping-pong in Germany for the past week and a half and doesn´t seem to find it´s way to the right place. Since DHL doesn´t care about their packages (obviously) doing races between two german cities you have too. You are very slow to answer e-mails and that doesn´t inspire confidence in Bike Discount as a company. If you have to much backlog, either see what´s wrong with that or hire more people. Customers need information when it doesn´t go to plan, silence means you don´t care, it´s that simple. I´m now leaning on cancelling the order completley and request my money back, but will see, I´ll give you a few more days.

I like shopping at Bike-Discount – good prices, at lot of products in stock. However, your delivery time that past 6 months has been a joke. And you customer support is way too slow. I would like to keep shopping at Bike-Discount. However, regarding delivery and customer support you are getting way behind Bike24, Bike-Components and R2Bike, where I also shop. And I think the way your customer support has handled the issue with this order/case, is way below what I would expect. Hence, what you can compete on right now is probably only cheaper prices and/or you having products in stock, which are not in stock at one of the other webshops.

Mixed experience with the company. I have ordered some bike parts on 19th July, they dispatched it quite quickly, and it was handed over to delivery company DHL the 21st July. The parcel has arrived to DHL export center in Feucht the next day. So far so good. But the latest update was on 23 July, that the parcel was on its way to destination country. It has been over 2 weeks, when I finally had enough and reached out to customer service. They answered the next day and they are investigating my lost parcel as of now. I hope the issue gets resolved soon and I either receive my parcel or getting reimbursed for my purchase.

Delivery was delayed significantly. Our delivery address was changed between entering it on the Bike-Discount store website and its arrival in the DHL database. This meant that the package could not be delivered. When I approached Bike-Discount, I was told that I should wait at least a week before they could contact DHL. After a week had passed, I was then told that my address was not appropriate for delivery, though it had originally be entered correctly on the Bike-Discount website. It seems to me that Bike-Discount should work with DHL to improve the service of handling orders in this way.

I've bought cycling equipment on 3 occasions and had no problem with 2, however one order was lost. I do not know what happened to this day, the store is blaming the courier and the courier is blaming the store. I had to chase both and got little help from the customer service team. I was sent from one person to another and after a month I was told to apply for a refund , in writing! When everything works, the store does what it's supposed to, but when you encounter an issue you' re alone.

I’m a bit disappointed that I requested help via the contact us on the website and I bought the exactly part the person asked me to and unfortunately it was the wrong part. I found out how hard it is to return an item and the worse part, I was told I have to pay for the item to be returned from Ireland to Germany as well pay another 10 euro to deliver another part, this time the correct one. It would be a surprise but BD should have stepped in and assumed the mistake as helped me out.