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bike-discount.de/en
Reviews:

15,642 reviews in the last 12 months55,266 total reviews  

4.81
Excellent

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Most relevant positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Most relevant negative review

May 28, 2024
 Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem. First time in 9 years of orders from this webshop. Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en

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Apr 27, 2024
 Verified review
I have still not received my order which was dispatched on 4th April.
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May 22, 2024
 Verified review
Slow warehouse performance leads to slow transport.
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Answer by bike-discount.de/en
May 22, 2024
Dear customer, Thank you for your order and your review. We are sorry that you were apparently not satisfied with the delivery time to your country. We processed the shipment in our logistics department within one day and handed it over directly to our logistics partner the following day. He actually delivered the shipment to you one day later than stated in the delivery time, for which we apologize. We hope you enjoy the items you ordered.
May 16, 2024
 Verified review
- too long delivery - poorly tuned derailleur
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Answer by bike-discount.de/en
May 17, 2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
May 23, 2024
 Verified review
20 days delivery for a in stock item.
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Answer by bike-discount.de/en
May 25, 2024
Dear customer, thank you for your feedback. Due to the current high volume of orders in our store, the processing and delivery of your bike will take a little longer. All bikes ordered must be fully assembled, checked and packed by our mechanics before they are shipped to our customers to ensure a high standard of quality on delivery. This time-consuming and labor-intensive quality standard must be maintained by us to ensure that our bicycles are delivered to our customers in perfect condition. We ask for your understanding.
May 8, 2024
 Verified review

Jouni

there is no free return from Finland
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Answer by bike-discount.de/en
May 10, 2024
Dear customer, thank you for your feedback. Due to the considerable price differences in the various EU countries, we cannot treat every country equally when it comes to return costs. In our webshop, we inform you transparently in several places about the assumption of the return costs. In the case of justified complaints, we will of course cover the full shipping costs, regardless of the country. We ask for your understanding!
May 21, 2024
 Verified review

Poor service DPD

Order two weeks ago. Still waiting.
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Answer by bike-discount.de/en
May 22, 2024
Dear customer, Thank you for your order and your review. We are really sorry for the delay in shipping. I have just checked your details and could see that the shipment has received a new scan today. Of course, you are welcome to contact us via contact form, we will be happy to help you at any time.
Apr 30, 2024
 Verified review
Unclear about long delivery time
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Answer by bike-discount.de/en
Apr 30, 2024
Dear customer, thank you for your order and your review. I have checked your details: the order was sent to you a few days after you placed it. There was a weekend between the order and the delivery, otherwise the shipment would have been delivered to you even faster. We hope you enjoy the items you ordered and are always happy to help with any queries you may have.
Apr 30, 2024
 Verified review
Slow delivery. Good price.
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Answer by bike-discount.de/en
Apr 30, 2024
Dear customer, thank you for your order and your feedback. We are sorry that there seems to have been a delay in transportation. We hope you enjoy the products you ordered and remain available for any questions you may have at any time.
Apr 28, 2024
 Verified review
Great shop great products
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Answer by bike-discount.de/en
Apr 29, 2024
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time using our contact form.
May 13, 2024
 Verified review

..

.
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Answer by bike-discount.de/en
May 13, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 20, 2024
 Verified review
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Answer by bike-discount.de/en
May 21, 2024
Dear customer, thank you for your review and your order. Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
May 16, 2024
 Verified review
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Answer by bike-discount.de/en
May 17, 2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
May 15, 2024
 Verified review
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Answer by bike-discount.de/en
May 16, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 15, 2024
 Verified review
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Answer by bike-discount.de/en
May 16, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 14, 2024
 Verified review
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Answer by bike-discount.de/en
May 15, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 13, 2024
 Verified review
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Answer by bike-discount.de/en
May 14, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 11, 2024
 Verified review
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Answer by bike-discount.de/en
May 13, 2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. We will arrange for a new delivery. Thank you for your understanding.
May 9, 2024
 Verified review
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Answer by bike-discount.de/en
May 10, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 8, 2024
 Verified review
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Answer by bike-discount.de/en
May 8, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 7, 2024
 Verified review
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Answer by bike-discount.de/en
May 7, 2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.