bike-discount.de/en
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14,290 reviews in the last 12 months47,603 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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Jan 30, 2024
 Verified review

Exceptional Service and Product Quality

ChatGPT ChatGPT Your review is well-written and conveys your positive experience effectively. I've made a few minor adjustments for clarity and consistency: I recently had the pleasure of purchasing several products from Bike-Discount, including the Cube Touring EXC Easy Entry, Basil Class school bag basket, Spy Space Bike Mirror L & R, Rain Cover S/M/L, and FLAT A4-IB Hybrid Platform Pedals. I am thrilled to share my 5-star experience. As an avid cyclist, finding a reliable source for bicycle equipment is crucial, and Bike-Discount exceeded all my expectations. Firstly, the delivery process was impeccable. All the packages arrived exactly as announced, without any delays, which is quite impressive considering it was an international shipment within the EU, from Germany. Upon receiving my orders, I was pleased to find that everything was meticulously packed, ensuring that the products had no damage whatsoever. Furthermore, the products themselves were exactly as described on the website; each item I purchased matched the online description perfectly, both in functionality and quality. I highly recommend Bike-Discount to anyone looking for quality bicycle products and expect to be a return customer myself.
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Feb 13, 2024
 Verified review

Highly recommended!

Great service, fast shipping, amazing prices without a doubt, and a thumbs up for being eco-friendly with the packaging! However, the ordering process is buggy - at one point the floating sidebar on the right (when opening/having the cart open) didn't display properly when I had a lot of items in the cart. It had a really small width and so all its elements, such as buttons and so on, couldn't be used/clicked. Therefore I couldn't finish the order. Good thing I do have dev skills so I used Chrome's dev tools to get the cart right and finish the ordering process. Otherwise, I would be stuck and probably just go buy the parts elsewhere because I wouldn't know how to finish the order when no elements in the sidebar can be accessed. Maybe instead of a sidebar, there could be a separate page for the cart, or if the sidebar is used then it should work properly.
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Jan 31, 2024
 Verified review

Good pricing, good delivery and lots of Cube RFR

I like your broad choice in Cube and RFR products. And good pricing and delivery. What I would really like, are bearing kits for fully MTB linkage, that I could search for bike brand, year and model and then be able to just click the whole bearing kit in my basket. I know most brands dont sell bearings for all models, but maybe you could find out the bearing numbers of those and assemble kits as they are ordered. Also, parts are maybe a bit too split for bike types, like a saddle that works really well on a MTB, but is hidden in a category for hybrid bikes. Google helps, but maybe the parts could be merged in fewer categories or overlap.
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KV
Koen V.
Ruddervoorde
12 days ago
 Verified review

Kwaliteitsonderdelen aan scherpe prijzen - snelle en correcte levering

Groot assortiment aan kwaliteitsonderdelen tegen scherpe prijzen. Maakt deel uit van mijn top 3 winkels. Indien acties: onovertroffen prijzen, in casu SRAM GX Eagle 12 speed cassette (10-52) en ketting onder de 100 euro! Normale prijs voor enkel de cassette: 264 euro. Enig min-puntje: de verzendingskosten, maar die moeten gerelativeerd worden door de zeer snelle en correcte levering. Producten altijd met zeer veel zorg verpakt. Helpdeskfunctie doet haar werk: zeer snelle responstijd.
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Feb 11, 2024
 Verified review

Celkovo zatiaľ 5 objednávok

Celkovo som zatiaľ urobil 5 objednávok, spolu hádam 50 rôznych produktov od oblečenia po bicykel. Pri oblečení sú vždy prehľadne uvedené tabuľky veľkostí pre každú značku zvlášť a všetko oblečenie pekne sedí. Ceny na niektoré produkty sú fakt super. Nemal som žiadne problémy s kvalitou balenia. Dodanie z môjho pohľadu OK, zvlášť keď zvážim, že ako zákazník som z inej krajiny. Určite budem obchod využívať aj v budúcnosti. K reklamáciám a vráteniu tovaru sa neviem zatiaľ vyjadriť....
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Feb 8, 2024
 Verified review

Agradavel embora pudesse ser melhor

Boa tarde, Venho por este meio informar que estou satisfeito com a compra( nova bicicleta) embora a comunicação com o site tenha sido decepcionante ,não consegui voltar a aceder ao mesmo embora me tenha sido atribuida nova password. Também lamento no acto da compra ter pago duas vezes o seguro e não ter podido anular . Por ultimo gostaria de recomendar que junto das encomendas enviassem alguns autocolantes e folhetos com novidades! Agradecido Vitor Fonseca
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Feb 7, 2024
 Verified review
Customer service is great, very responsive and helpful. Prices are really good and delivery times are also great. Think the one thing that could be improved are the returns where Bike Discount could adopt the same solution as others that is to allow us to chose a carrier (with the correspondent fee apply on the reimbursement) and that comes pick up the article at our address. This will align to what others are doing and that is really nice when a return needs to be done.
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2 days ago
 Verified review

Happy I found their website

I've used Bike Discount twice now. They carry some hard to find items and all are at a good price, even factoring in the international shipping cost. Each order was received within 2 weeks and the goods were received undamaged, although the box that my first order was shipped in was badly damaged and obviously not strong enough for the weight of the items in it. Luckily the items in it were not fragile. Overall I am very pleased and will be using them again.
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11 days ago
 Verified review

Five stars for a professional approach

Five stars because the Conway bike was just as described in plenty of advance detail, and delays in delivery were down to the courier rather than the supplier. The rear tyre was deflated when it arrived and a pinpoint flaw in the Schwalbe tube causing a slow puncture was the reason for which Bike-discount immediately supplied a replacement. I would have no hesitation in going back to them for their good communication and pricing.
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Feb 7, 2024
 Verified review
I am using this shop more than 4 years. I am experienced cyclist, so mostly i know what i want to buy, so Bike-disccount.de is allways offering best prices. I research in different website as often as i can, cause i like buying cycling things and i spend a lot of money on it, so bike-diccount never disappointed me. Also i really like the reviews of the product, they do often match the reality.
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Feb 6, 2024
 Verified review
I was a bit indecisive about my order, and they were very kind to help me figure it out before placing the payment. I had some trouble paying with PayPal, so I had to do a bank transfer, which ended up costing more. Maybe a better payment system in the website could help a lot, but the service, which Is what I am grading right now, was impeccable. Thank you very much.
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7 days ago
 Verified review

Reliable delivery

Ordered a bike. Was delivered within 2 weeks from Austria to the Netherlands in an original and decent box of the manifacturer. I had to assemble a few parts of the brandnew bike myself but this wasn´t a big deal. I have confidance in this company because they respond consequently and correctly to (negative) reviews. I for sure can recommend this company.
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Feb 7, 2024
 Verified review
Picked up a couple of Foldon S Boxes for transporting our Bromptons via aircraft at a great price. They processed the order and had it shipped in a couple of days and we received them here in the US in perfect order. A no nonsense business model that gets you what you need without giving you a headache.
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Feb 10, 2024
 Verified review

Amazing customer service!

I was skeptical about ordering a bike online and how the experience would be, but thanks to the amazing customer service everything was perfect. Philipp guided me in making the decision to pick the right bike, and all the accessories that would go with it, answering all my questions!
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Feb 8, 2024
 Verified review
Had the best deal with bike discount with reasonable items prices and shipping to Malaysia and shipment arrived within 2 weeks from date of purchase! so happy with my purchases and everything received intact. The only delay was at Malaysia custom. thank you bike discount!!
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11 days ago
 Verified review
Great service, ordered the wrong item and emailed them straight away to which I gor a reply almost immediately to cancel. Then ordered the correct item which was sent straight away and I received it in Ireland only a week later. I would definitely be using them again
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7 days ago
 Verified review
Bike-discount is preferred bike parts source for me in most cases. Biggest thing I would like to get improved is user interface language and delivery country to stay saved in cookies, so I do not need to select it again and again each time visiting bike-discount.
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7 days ago
 Verified review
You carry a varied range of items for DIY bike enthusiasts, sometimes you have examples of how to deal with fittings etc., so I would like to see more of this so that one can understand how those fittings etc., work......I hope I make myself clear on this .
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NS
Feb 7, 2024
 Verified review

Bike-discount is the go to page for my cycling gear

Bike-discount is the first place I check when I need stuff for cycling, usually best prices and would have plenty of options to choose from with best delivery times & track record so far even compared to amazon or my local shops.
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Feb 2, 2024
 Verified review
Excellent service from Bike Discount. Cheapest retailer I could find for both Sidi Tiger 2 and Shimano XTR M9100, great value. Goods did take awhile to get from Germany to UK but no drama. Would definitely recommend. Wunderbar!!
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