bike-discount.de/enReviews

: 26,148Excellent

4.78

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certified since: Jun 7, 2022
updated on: Sep 30, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
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certified since: Jun 7, 2022
updated on: Sep 30, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

3,916 verified reviews in the last 12 months

26,148 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Oct 7, 2021
Good service and pleased with how efficient ordering and delivery was. Sadly, due to Brexit, once it hits the UK shores you get VAT added, import duty (which seems to be more like 3.5% rather than the 2.5% advertised on GOV.UK) and ParcelForce's 'handling fee' of £12. None of this is Bike-Discount's fault. Yet, I think they could do more on their website as 'Tax-free, excluding 14.99 € freight charges' is in really small print. The tech is there to make this clearer. And it's not a 'national sales tax' but VAT which is more understandable for GB customers. That said, still a good price vs GB stockists, in stock (not to be underestimated!) and easy to order, good updates and the delivery time as expected. Thank you.
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the most relevant critical review


Oct 29, 2021
There was a delay delivering the bike, which is OK. The bike arrived with the packaging very severely damaged and as such the bike was also damaged. They offered me 200 euro's compensation which is OK, but it was the rude way in which their staff spoke to me on email that wasn't OK. As if i had done something wrong or as if they found me an annoyance, as if they were bargaining and negotiating and playing games with me, when i was the customer and they should have been as polite and helpful as they could be. Their attitudes stank! Appalling customer service.
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Reviews for bike-discount.de/en

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(58)
 Verified review
Sep 1, 2022
Right products, good quality, fast service as always! The only complaint is regarding the DHL delivery, they did: - inform about the delivery on the same day (it was supposed to take place later on) - destroy the packet totally and actually damaged also the products inside - left the package outside the building and left quickly before I was able to complain
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 Verified review
Sep 13, 2022
Good prices, big catalog. Slightly outdated website design. Also very annoying that when the package reaches my country, DHL hands it off to a very crappy sub-contractor. If I pay 10€ for delivery and choose DHL, I expect to receive the package from DHL
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 Verified review
Sep 1, 2022 
Lots of items on stock, often has the bike spareparts I'm looking for and good prices - love it! I know its not really fair but I've deducted 1 star for somtimes slow delivery times (think it was during corona) but nobody is perfect :D
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 Verified review
8 days ago
Because I purchase online with very limited possibility to return goods, I would like product descriptions to be as exhaustive as they can possibly be. Now, some goods are lacking even basic information.
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 Verified review
Sep 16, 2022
has a wide list of choice and at inviting prices. I only have a repair to do at consumer service maybe could improve a little on resolution of some issues.
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 Verified review
8 days ago
Clear order process and fast delivery. Only the customer service when you have a question via the e-mail about a future order is a little bit slow.
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 Verified review
9 days ago
All the items I ordered were of good quality, the delivery was on time, I will continue to purchase INSHALLAH.
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 Verified review
10 days ago
Very satisfied with the bike and how it were put together, but DHL takes way to long before home delivery :-)
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 Verified review
Sep 5, 2022
Great prices, great selection of parts and great website to navigate on, but the shipment could be faster.
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 Verified review
12 days ago
Good prices in 2022 and they still need to work on delivery time....otherwise I will give them 5 stars.
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 Verified review
Sep 14, 2022
Prices are good, 4-5 days for goods to come to Slovenia. But, sending goods back to them is complicated.
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 Verified review
Sep 1, 2022
Price and speed. Did not like that I have not heard back yet about question I had about the order.
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 Verified review
Sep 1, 2022
Delivery to Ireland takes 7 to 9 days. Returns are costly. Prices are good. Postage is extra.
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 Verified review
12 days ago
I liked the fast service: I hand to change the address and they did it with a smooth process
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 Verified review
13 days ago
Order was really good but transportation from Finland was not that what you promise.
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 Verified review
6 days ago
It is needed more detailed description about a product or a link to the user manual
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 Verified review
Sep 12, 2022
Range and quality of goods is good. Postage and returns from Ireland are expensive
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 Verified review
13 days ago
The store is beautiful and the prices are good but there is a delay in shipping
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 Verified review
10 days ago
Trustworthy site with a lot of great products and very reliable shipping times
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 Verified review
Sep 7, 2022 
Fast service and good prices. I would really like if I could pay with IDEAL.
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