bike-discount.de/en
Reviews:

14,423 reviews in the last 12 months50,587 total reviews  

4.80
Excellent

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bike-discount.de/en fulfils all Trusted Shops quality criteria, including
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  • Clear ordering process

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Mar 26, 2024
 Verified review
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
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Reviews for bike-discount.de/en

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May 1, 2023
 Verified review
Returns too much of hazzle
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Answer by bike-discount.de/en
May 2, 2023
Dear customer, thank you for your order and your review. We are glad that you are satisfied with the ordered items but we are sorry that you seem to have had difficulties with the returns process. Can we still help you? Please do not hesitate to contact us at any time. We appreciate your understanding.
Jul 25, 2023
 Verified review
delivery cost are to big
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Answer by bike-discount.de/en
Jul 27, 2023
Dear customer, thank you very much for your order and for your review. We are glad that you can benefit from our low prices. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free shipping for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. Our shipping conditions for your delivery country can be viewed transparently on our website at any time prior to purchase. Therefore, we kindly ask for your understanding.
Jul 13, 2023
 Verified review
Overall, slow shipping.
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Answer by bike-discount.de/en
Jul 15, 2023
Dear customer, thank you for your order and your feedback. We are sorry that you were not completely satisfied. I have checked your details: we processed your order within one day and passed it directly to our logistics partner. It took them only a few days to deliver the parcel to your more distant delivery country. We were well within the delivery time we state in our shop. We therefore thank you for your patience and kindly ask for your understanding.
May 26, 2023
 Verified review
Get more bikes in stock
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Answer by bike-discount.de/en
May 30, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Jul 18, 2023
 Verified review
Quality of products.
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Answer by bike-discount.de/en
Jul 19, 2023
Dear customer, thank you for your order and your feedback. We are sorry that you are not satisfied with the quality of the products. I have checked your details: You have purchased common standard items in this order. Has there possibly been a defect? Unfortunately, I cannot find any contact from you in our system. Please feel free to contact us at any time so that we can help you further, thank you.
Jun 30, 2023
 Verified review
long time of delivery
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Answer by bike-discount.de/en
Jun 30, 2023
Dear customer, thank you for your order and your review. We apologize very much for the inconvenience. Apparently our logistics partner took a little longer to deliver to your more distant delivery country, we are really sorry for that. Thank you for your patience and understanding.
Dec 16, 2023
 Verified review
Better pack the bike
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Answer by bike-discount.de/en
Dec 18, 2023
Dear customer, thank you for your feedback. We apologize for any inconvenience caused and will forward your information to the appropriate department. We are constantly working on improvements. If there is anything else we can do for you, please do not hesitate to contact us.
Dec 11, 2023
 Verified review
Long time delivery
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Answer by bike-discount.de/en
Dec 11, 2023
Dear customer, unfortunately there were bottlenecks in our logistics chain due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Nov 12, 2023
 Verified review
Hard return policy
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Answer by bike-discount.de/en
Nov 13, 2023
Dear Customer, Thank you for your order and your feedback. We are pleased that you are benefiting from our low prices. In order to continue to offer you the best prices possible, we are unfortunately unable to offer free returns for all countries. However, we regularly review our options and are committed to offering our customers fair terms and conditions. You can view our return policy for your country of delivery on our website at any time before making a purchase. We ask for your understanding of our policy.
Jun 27, 2023
 Verified review
Long delivery time
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Answer by bike-discount.de/en
Jun 27, 2023
Dear customer, thank you for your order and your review. We are sorry that you were not satisfied with the delivery time. I have checked your information, unfortunately our logistics partner took two days longer than we stated. We kindly apologize and appreciate your understanding.
Jul 6, 2023
 Verified review
So long shipping
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Answer by bike-discount.de/en
Jul 6, 2023
Dear customer, thank you very much for your evaluation. I have reviewed your case: We are sorry that the delivery took longer - your package was sent to a very distant country and transported by various means of transportation. We appreciate your understanding and patience.
Jun 2, 2023
 Verified review
could be faster
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Answer by bike-discount.de/en
Jun 5, 2023
Dear customer, unfortunately there were bottlenecks in our logistics due to strongly increased sales. The delivery time has increased slightly in some cases for individual customer orders. We apologize for any inconvenience this may have caused.
Jun 13, 2023
 Verified review
Лесна поръчка
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Answer by bike-discount.de/en
Jun 14, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Aug 14, 2023
 Verified review
DHL service
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Answer by bike-discount.de/en
Aug 15, 2023
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods are considered delivered in the meantime. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Dec 25, 2023
 Verified review
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Answer by bike-discount.de/en
Dec 26, 2023
Dear customer, thank you very much for your feedback. We apologize for the delay. The goods have been delivered in the meantime. Is there anything else we can do for you? Please do not hesitate to contact us. Thank you for your understanding.
Dec 17, 2023
 Verified review
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Answer by bike-discount.de/en
Dec 18, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time using our contact form.
Dec 15, 2023
 Verified review
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Answer by bike-discount.de/en
Dec 18, 2023
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Dec 11, 2023
 Verified review
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Answer by bike-discount.de/en
Dec 12, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are always welcome to contact us at any time via our contact form.
Dec 7, 2023
 Verified review
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Nov 23, 2023
 Verified review
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