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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Riding High: Unbeatable Deals and Swift Delivery at Bike-Discount.de
Bike-Discount.de offers an exceptional online shopping experience, featuring an extensive selection of products that cater to all your cycling needs. The store regularly presents attractive discounts, making high-quality gear more accessible. The checkout process is streamlined, ensuring a hassle-free payment experience. Moreover, their delivery service is impressively swift, ensuring that your purchases arrive promptly. Highly recommended for both amateur and seasoned cyclists looking for top-notch cycling gear at competitive prices.
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Apr 4, 2024
Verified review
Always up to date website and infromations.
In case of a problematic devlivery/order the assistants of the Bike Discount immediatelly respond and solve the problems.
It is simple to check any previous orders, invoices, there have never been any problems with billing-it is huge advantage since we run our continental team's whole spare part support from the Bike-Discount website.
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10 days ago
Verified review
Great Prices, Huge article selection and excellent customer service
This is my top online store for bike stuff. They have a great article selection, the prices are the lowest in the market and their customer service is excellent.
The only thing it could be better is the delivery delays that are a bit long, not only because of the carrier itself but mostly on the time it takes between your order and the shipment.
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Mar 30, 2024
Verified review
Order review
Some small items were missing from the package received, but bikediscount immediately sent the missing items, and the postage was at their expense. We arranged everything quickly and easily. Delivery was quick and easy. A big contrast to the bike24 site who are terrible. Whenever you want to order something, ask bikediscount!
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3 days ago
Verified review
Overall a good experience!
The only complaint I had is that they auto-complete zip codes with cities, which in my case happened incorrectly. However, it didn't matter too much, as the rest of the address was still correct and I got my package quickly and in great condition. Also the customer service experience I had was quite good.
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10 days ago
Verified review
The products I ordered were exactly what I needed. They were packed properly so that they would not be damaged during transport. The delivery time was a little longer than stated, but that was not Bike Discount's or DHL's fault. The political strikes in Finland at the time had an impact on the matter.
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10 days ago
Verified review
The best!
Bike-Discount.de had a great website, clear and accurate sales terms, and awesome shipping. As a US resident I was a bit hesitant to deal with an international store but bike-discount handled everything seamlessly with professional and quick communication and updates regarding my order.
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Mar 23, 2024
Verified review
Great prices and a good range. Some discount sites only have xxxl in luminous pink or something equally obscure, but bike discount actually have a proper range
Return postage from Ireland could be a bit easier, I started a return and the website didn't actually give me a return address
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Mar 22, 2024
Verified review
Definitely a possitive review, the bike is awesome and I like it a lot, but two things I didn't like at first - some spokes on the rear wheel was not tightened and the wheel was imbalanced, also the rear derailleur has not been set and the gears was not working properly.
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10 days ago
Verified review
Excellent 👌
I ordered from Greece and within 10 days I received it from Germany via DHL. Excellent service, thank you.
Der Fahrradträger wurde innerhalb 10 Tage vom Kurierdienst übergeben. Klasse Dienst von euch,das ist Vorbildlich.
Danke und Grüße aus Griechenland
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Mar 26, 2024
Verified review
Quick delivery, good prices. Only one thing, my phone number was not provided to local delivery service and they could not contact me by phone, as they always do. Please provide phone number to local delivery service in final destination country.
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Mar 23, 2024
Verified review
Purchased many things over years. Up to 1000.- euros Mainly to poor choices in local shops. Purchases were all as advertised, no faff, fast shipping and very good prices. Never has to warranty anything but I suppose it would also be hassle free.
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Mar 24, 2024
Verified review
I received a large delivery of some 20 bike parts and one was missing. I sent a complaint and received the missing part without any questions asked and without additional cost in a couple of days. Very professional and recommendable.
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9 days ago
Verified review
My favourite shop
I always take my first steps in purchasing bicycle parts to bike-discount.de
Good prices, good after-sales customer service, hassle-free returns of accidentally wrongly selected components. I've never had a bad experience here.
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9 days ago
Verified review
Excellent. 5 out of 5.
They became my primary online shop for everything bike-related since I discovered them online. They offer a huge choice of products, the best prices worldwide, fast shipping, and reliable customer support. 5 stars out of 5.
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5 days ago
Verified review
I would like to thank the staff of by discount for a good product delivered on time. Among the wishes, I would like to see the delivery of larger goods to Canada, such as, for example, wheels and other large goods. Thanks.
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Mar 27, 2024
Verified review
As a regular customer I appreciate the variety of choices available. When item are not available I am notified immediately thus allowing me to pick a different item. I also like the prices and the speed of delivery.
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Apr 6, 2024
Verified review
Easy return policy. Printed the return form, placed it in a box, sent the package back to bike-discount.de by post and all was processed easily and quickly. Other than that, everything was also fine and quick.
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Mar 23, 2024
Verified review
One of the best around
I have bought many things from this shop. Very easy to order and communication is excellent. One item was omitted from my last order in error and was sent on as soon as I alerted them. Highly recommended.
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Mar 22, 2024
Verified review
Good product for a good price, smooth webshop and on time delivery
Ordered a RockShox fork from this shop. The price was very good, the webshop was easy to navigate and I appreciate the possibility to use the connection to Amazon account. The delivery was also on time.
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