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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Free return is only available for a small selection of countries (Germany, Belgium, Denmark, France, Luxembourg, the Netherlands and Austria.) not within the EU. That came as a surprise as it is pretty basic feature for other online retailers (ie. Bikeinn) That is OK if you buy bike parts but a big problem if you buy bike clothing. Other than that prices and services are OK.
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Answer by bike-discount.de/en
Oct 16, 2023
Dear Customer,
thank you for your order and for your review.
We are pleased that you can benefit from our low prices and large range of products. In order to continue to guarantee you the best possible prices, we unfortunately cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. You can view our return conditions for your delivery country transparently on our website at any time before purchasing. We appreciate your understanding for our approach.
May 25, 2023
Verified review
The e-shop is great and shipment is not
The e-shop is great and have a big assortment.
But the shipping is bad. I have ordered bicycle and some equipment. It was a mess with shipment. But I was surprised that my order was splitted in two parts and now I still wait for the rest of order. So, it takes around month to get your order. It's pretty uncomfortable.
You should be patient to wait your order.
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Answer by bike-discount.de/en
May 26, 2023
Dear customer, thank you for your order and your review. We absolutely appreciate your positive feedback. In order to protect the ordered items, we carefully packed them in two packages and handed them over to the logistics partner on the same day. Apparently, the shipment that was on its way by freight was delivered to you faster. The other shipment seems to be still on its way, but has already crossed our national border and is on its way to you. We sincerely apologize for the inconvenience. We are always happy to answer any questions you may have.
If you are not in the hurry, this is one of the best bike shops. If you are ordering a bike to be shipped abroad, prepare for one moth waiting, even if the bike is in the stock, when ordering. Two latest orders of bikes, it has been quite precise one moth total delivery time. First two weeks for packing and then two weeks for delivery with DHL.
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Answer by bike-discount.de/en
Oct 4, 2023
Thank you for your order and your review.
We are very pleased with the nice appreciation and praise. We are sorry that there has been some inconvenience. Unfortunately, it may happen that the transport by our logistics partner to your delivery country takes a little longer. In addition, we all we always subject all bikes to a subsequent quality inspection and carefully prepare them for shipment.
We do apologize for the delay, and thank you for your patience and understanding.
Dec 14, 2023
Verified review
Overall good bike, but the rear wheel wasn't trued properly
The rear wheel wasn't trued properly, I did it myself. The bike is ok. It is impossible to put a frame lock on XS size frames. After asking for support to deal with this issue, the support I got was more then poor. I told that there was no bell on the bike and that this was a legal must. They promptly send me a bike bell.
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Answer by bike-discount.de/en
Dec 15, 2023
Thank you for your order and your review. We are very pleased that you are so happy with your bike and we hope you enjoy it.
We are very sorry for the inconvenience you have experienced. If there is anything we can do to help, please feel free to contact us again at any time.
Jan 8, 2024
Verified review
Good, but by benefit of the doubt
The good: friendly and helpful customer service. Painless repair refund.
Less good: not sure if due to the lack of Quality Control at the Cube bikes end or that during assembly Bike Dicount did not pay attention; gearhub assembly was not ok. Had to bring the bike to my local bike shop to fix it.
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Answer by bike-discount.de/en
Jan 9, 2024
Dear customer, thank you for your feedback. We are of course sorry that you were not satisfied with a product and therefore had to make a complaint. Is there anything else we can do for you? Please feel free to contact us again at any time. Thank you for your understanding.
Jun 1, 2023
Verified review
Pros & Cons
Pros: Wide selection of products
Cons: 1.It takes a really long time to get answer from customer service. Sometimes it is easier to order from somewhere else than wait for your reply.
2. No free returning from Finland - you should give us at least some kind of flat rate return option.
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Answer by bike-discount.de/en
Jun 6, 2023
Dear customer, thank you for your comment. I have reviewed your case. You have not received a timely response to your email request, which we are very sorry. In our webshop we inform you transparently in several places about the assumption of return shipping costs, we ask for your understanding!
Jul 10, 2023
Verified review
Good price, slow delivery
Wide selection of mtb parts with reasonable price. Delivery times were much slower than they estimated. Took 3 work days to ship products that were in stock. EU shipping with dpd is rubbish. They kept the products 4-5 work days in the parcel center at my home town before I got them.
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Answer by bike-discount.de/en
Jul 12, 2023
Dear customer, thank you for your order and your review. We are sorry that the delivery apparently took a little longer. A tip: with us, as a customer, you can choose between different transport companies. Thank you for your understanding and patience.
Dec 9, 2023
Verified review
DHL Delivery Mistake
I ve got the order in a short time and without any trouble. But DHL did not arrange any delivery date and just put it in front of my apartment without inform me. They got no confirmation from my side. This sth you should check with them and improve your online shopping.
Thanks
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Answer by bike-discount.de/en
Dec 11, 2023
Dear customer, thank you for your feedback. We apologize for the inconvenience. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Jul 18, 2023
Verified review
Pick, pack & ship times
Delivery times to Finland have gotten a lot worse during the past year or so, but the product range and and pricing is still good. Good thing about the deliveries is the green DHL option though. However, due to 7 or 7+ days wait, I find myself shipping elsewhere more nowdays.
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Answer by bike-discount.de/en
Jul 19, 2023
Dear customer, thank you for your order and your feedback. We are pleased that we can convince you with our prices and selection. However, we are sorry that we could not fully satisfy you with the delivery time. I have checked your details: We processed your order the same day and the following day it was already with the logistics partner and on its way. Unfortunately, it seems to have taken a little longer for the delivery, we are sorry about that. A tip: with us, you can choose between different transport companies. Thank you for your understanding.
Oct 13, 2023
Verified review
In de verkoopprijs ll. één FIZIK ZADEL aangekocht en te laat gezien dat dit product bij de concurrentie handel 70€ goedkoper stond geprijsd... wordt ik heel erg triestig van hoor! Hopelijk begrijpen jullie dat ook...! Met sportieve groeten, AGAZ DAN
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Answer by bike-discount.de/en
Oct 16, 2023
Thank you for your order and feedback.
We offer our customers a very large selection of items at an outstanding price.
Did you know that we offer a "Best Price" guarantee on a very large number of items? You can find the conditions on our homepage. (In this case, it is important that you make the Best Price request when placing your order so that we can process the order).
We are sure that we will be able to satisfy you with an interesting offer and excellent prices in the future.
Jan 6, 2024
Verified review
Incomplete shipping label
The shipping address was incomplete on the label and I had to chase the package with several messages and calls to the company. I have checked the order and wrote the address correctly. I don't know why the label was incomplete but it wasn't my fault.
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Answer by bike-discount.de/en
Jan 8, 2024
We sincerely apologise for this inconvenience. The parcel was nevertheless delivered on 2.1.24. Unfortunately a little late. We will of course investigate how this address discrepancy came about.
Aug 27, 2023
Verified review
No clear order cancellation instruction in user dashboard, which I could have used to save the shipping cost by appending my first purchase with my second purchase which I did 5 minutes later. Was not a big amount, but still I was not happy about it.
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Answer by bike-discount.de/en
Aug 28, 2023
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods are considered delivered in the meantime. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Dec 4, 2023
Verified review
Prices are hard to find out, one price shown on the goods but when you check out the prices are corrected to higher prices, that is very annoying.
When asking support about why that is, no response at all, not good customer support. Besides that ok.
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Answer by bike-discount.de/en
Dec 4, 2023
Thank you for your order and your review.
We are sorry that you apparently had difficulty understanding the price display in our webshop. I have checked your details: unfortunately I can't find a request from you in our system. Perhaps you would like to contact us again via our contact form so that you use the correct address? However, I can already explain to you that orders must be processed with destination country tax. This means that the VAT of the country of delivery will be applied. It is best to enter your country of delivery on our website from the outset so that the correct price is displayed. If you have any further questions, we will be happy to help you at any time.
Nov 1, 2023
Verified review
Great shop with plenty of quality items and rapid delivery.
>> Main issue is the website which does not work on google chrome and sometimes refreshes you shopping cart and so you have to start all over again! Otherwise very satisfied, thank you.
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Answer by bike-discount.de/en
Nov 2, 2023
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods are considered delivered in the meantime. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Oct 5, 2023
Verified review
very bad packaging of my order. I ordered two suspension forks and they were placed on top of each other without boxes, only wrapped in bags, no cardboard was even placed between them. My order was miraculously not damaged during transportation
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Answer by bike-discount.de/en
Oct 6, 2023
Dear customer, thank you for your order and your review. We are sorry that there was any inconvenience.
We are of course glad that you were able to receive the ordered items intact. I will be happy to forward your feedback to the appropriate department.
We hope you enjoy the articles you ordered.
Thank you for your understanding.
Aug 21, 2023
Verified review
Issue when paying with Amazon Pay
When paying with Amazon Pay, bike-discount didn’t take the full address from Amazon and the package could not be delivered, so it was sent back. I had to call them and ask for correction and got my package in about 3 weeks
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Answer by bike-discount.de/en
Aug 22, 2023
Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologize for the delay. We are constantly working to improve our services. Is there anything we can do for you? Please feel free to contact us by email or by using our contact form. Thank you for your interest.
Jul 28, 2023
Verified review
They separated one order to two box. They sent to me the second box two days later. The biggest problem was, I went to Holiday, where I want to use it.
I sent some question to a support, but they forget to answear to me.
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Answer by bike-discount.de/en
Jul 31, 2023
Estimado cliente, gracias por su pedido y su comentario. Sentimos mucho las molestias ocasionadas. He comprobado sus datos. Enviamos el pedido en dos paquetes para proteger la mercancía durante el transporte, ya que uno de los artículos es una pieza grande y pesada.
Gracias por su comprensión.
Jun 21, 2023
Verified review
Bike-Discount are great on price...but!
Bike-Discount are great on price, but poor in after sales service. If only they could improve their delivery tracking and customer support. We also experienced some ongoing issues with their website shopping basket.
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Answer by bike-discount.de/en
Jun 26, 2023
Dear Customer,
Thank you for your order and your review. We are pleased that you are happy to benefit from our excellent prices. I have checked your details: We are sorry that the delivery to your delivery country seems to have taken a little longer. Our customer service team has been in continuous contact with you. Your shipment had a long way to go and had to be transported by different means. As we have only very limited influence on the delivery route through our logistics partner, we kindly thank you for your patience and understanding. If we can still help you in any way, please do not hesitate to contact us at any time.
Jun 5, 2023
Verified review
ok, but 2 comments
Estimated time of shipment was shorter then actual time, and is quite long: 3 weeks for the bike.
The prices shown are estimates and should be adjusted to the selected country of shipping, before ading them to cart.
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Answer by bike-discount.de/en
Jun 6, 2023
Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologize for the delay. Please select your country in advance, then the prices will be displayed correctly. Is there anything we can do for you? Please feel free to contact us by email or by using our contact form. Thank you for your interest.
Dec 26, 2023
Verified review
Your prices are really competitive but !!!!
Your prices are really competitive, but I always seem to have a problem with your shipping process. My order is now stuck in customs and missed the person who was traveling here to SA to bring it for me.
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Answer by bike-discount.de/en
Dec 27, 2023
Dear customer,
Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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