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Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
This time between payment and delivery is uncomfortable. Many people don't check email info on mobile phone. The best way is sending SMS or Wats'up/messenger info (day by day) : "your delivery is waiting". People are looking for fast buying in internet, so waiting for goods makes them wonder.
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Aug 24, 2023
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Bike Cube Analog
The store is very good, it has a lot of goods at great price. The support of it is not so good. The delivery to Bulgaria took 19 days.
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Sep 8, 2023
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I really like the outlook and filters that the Bike-Discount website provides and as a loyal customer I spend hundreds of euros here every year. Downside: €4,49 for every order under €100. I often have items which are under €100 so I either wait to accumulate enough items to avoid this or search the item at a competitor. Result = bitterness over the fee and loss in sales for Bike-Discount.
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Sep 2, 2023
Verified review
Excellent bike stuff.. really impressed.
Picked up cycling pedals and shoes this time. Very good prices, lots of quality discounted items, shipping quick and well packed. Will buy again and would highly recommend. The only little issue that could be improved is making it easier to amendment orders when payment has been made but prior to shipping. International phone call required presently. Returns incur usual charges.
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Aug 26, 2023
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Good offer and services / appreciate a discount from time to time
Overall im very satisfied with BikeDiscount offer and services.
I'm a customer since many years and always appreciated the reliability, speed and quality of products available.
As a long term and regular customer i would however expect from time to time to get some vaucher or discounts for my new orders.
i would appreciate if you could consider it.
Best regards,
D. Pachoud
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Aug 28, 2023
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Communication is very good. Everything was perfect. Actually, the item did not arrive because of a Romania in local notoriously bad courier company.
Bike Discount had a very professional directive and quick simple reaction try to solve the problem I’m finally reimbursed the value of the commended goods five star service from every point of you.
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12 days ago
Verified review
Recomendo, mas...
Loja de confiança com um serviço rápido e eficiente.
Bons descontos mas (atenção) os preços incluem IVA a 19% e, para quem compra, fora da Alemanha deverá verificar o valor após aplicado o IVA do país de destino. Os descontos podem não ser tão grandes como parecem e, por vezes, o mesmo produto está mais barato noutras lojas online.
I like the big assortment however i miss a few items of which i at this moment have no specific examples.
What could be improved is the time between ordering and shipping. However i know hete in the netherlands are about the only country in the world that had sameday handling and shipping so i might be just spoiled!
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Sep 4, 2023
Verified review
It's a great shop. Has its flaws in customer service area though...
It's a great shop when it comes to the variety of goods, choice of parts/brands etc. However, the customer service sometimes lacks responsiveness. Some rather simple inquires take quite a long time to be answered. Their response time is slightly better when the communication is in German.
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Aug 31, 2023
Verified review
I am truly impressed
Great selection, easy purchase and delivery. I did receive a tire that had a manufacturing issue, I contacted Bike-Discount.de and they immediately sent a replacement so I was ready for race in the weekend. I am truly impressed by their level of service and loyalty to customers.
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Sep 8, 2023
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Mooie aanbiedingen en correcte levering. Maar helaas alles moeten retourneren wat overigens niet aan BikeDiscount lag. Maar Italiaanse maatvoering is niet altijd eenduidig. De retourzending werd vlot en keurig afgehandeld. Complimenten daarvoor en dat geeft vertrouwen.
great bang for your buck! Good prices and quick dispatching. Other services I do not know, since all products were flawless.
Minor item is the transition from German to Dutch transport, in terms of traceability. But that is hardly something influenced by Bike-Discount.
I ordered a couple of expensive, high-end bike products (pedals & shoes). Not only did they sell them at a highly competitive price, but they were also delivered sooner than I expected, which was a real treat. Will definitely order from them again in the future.
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Sep 6, 2023
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Bike-Online shop was perfect, just need to change postage partner something instead of "itella" they are terrible. Postage from Germany took 2 days to Lithuania, and then they was arranging deliver 4-6 days while at last they just put it in post box...
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Sep 7, 2023
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High quality in a very good price
Quality and prices of the products is very good. For some reason the final prices at the checkout were slightly higher than what they were listed. Delivery was fine, but the tracking information did not update (obviously, this isn’t BD’s fault).
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12 days ago
Verified review
Smooth purchase process and great prices
Smooth purchase process with accurate stock indicators, attractive pricing, reasonable shipping price within EU and relatively quick delivery.
Return costs could be improved as when returning less than €50 value, a customer cost is incurred.
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10 days ago
Verified review
Price of my new Garmin watch was unbeatable. I was weary of a shop selling at reduced prices, but I took a chance.
So glad I did, and I will be back for more in the future. Fast, effective, can pay with PayPal and quick customer service.
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5 days ago
Verified review
Bike-Discount is awesome. Delivery is fast, they have lots of inventory available, customer service is quick to respond, returns get processed quite fast.
I don't bother to look at any other store, just go directly there to buy bke stuff.
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8 days ago
Verified review
Best return system in the business...
Had to return part of an order... the process is so simple, I wish danish e-shops would learn from Bike Discount. Best, an by far the fastest, return system on the web. Money back to my account without any delays. Perfect once again :-)
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11 days ago
Verified review
Very good prices.
Serious company.
What I really like is that most of the prices are really good, so I don't need to look anywhere else and I buy everything from the same shop!
Thanks a lot and keep doing like this!
Uber alles!
Claudio.
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