bike-discount.de/enReviews

Excellent service and good prices. I've used Bike Discount over several years now and despite increased competition, they are still competitive on pricing. Shipping takes a few more days to Belgium from Germany than some of the Dutch online bike parts stores, but Bike Discount are usually a little more competitive on pricing. For my last purchase it was a last year's model Cube E-Bike that was very competitive on pricing. I could not have got that model and that price anywhere else. It was very very well packed and only required the bars putting straight. I was concerned about the delivery of such a heavy item but it was well packed and DHL did an excellent job of delivery, ringing me in advance so I could be waiting for him. Friendly and efficient delivery helped. I have previously had UPS deliver a kids MTB for my son and it arrived scratch with dented packaging. So well done Bike Discount and DHL. Good reliable bike parts supplier. Well done Bike Discount.

Good price, fast delivery. The delivery driver, even though they were supposed to bring it to my house, and I was at home , I didn't get any sort of notification that they would have arrived, even a knock at the door, just an email that they didn't find me at home and I needed to pick up the package at a parcel point, as if they expected me to wait outside for 2 hours and see if I notice the car. But I think that is more the fault of the delivery driver, so I wouldn't put it on the store itself, and I am still giving them 5 stars.

+ price / kited bikes & comparing with others shops and bikes + fast shipping & perfect packaging for shipping - on bike were seen footprints made by silicone so it was very hard to clean up - protecting cover against touch chain to frame on back side was not applied properly so I decided to get it out and stick new one instead (the original one was stick with a protection tape used for shipping purpose but the protection tape get out partly the original one - it was stick so rigidly that was not possible to unstick the tape)

I like the fast order processing, shipping and the excellent packaging. What could be improved is the speed of replies to questions about placed orders. Two times already I have questions immediately after placing the order and these are answered after the order is processed/shipped. Luckily these were not critical and everything with my orders was fine, but I am afraid that if I ever need to contact support before the shipment it would be too late.

Good prices, Fast delivery and good customer service. The only point that i pumped into was that the pictures of the item showed that it came with few small parts, while it wasn't the case. Although it was mentioned in the item "scope of delivery" that those two parts where not included, but i hadn't red all the text. I guess we are more visually orinated and don't read all the explanation before we order something.

Prices are almost unbeatable and, surprisingly for a budget shop, customer service is also excellent. When I once bought Lake cycling shoes in sales price and had to change the size through reimbursement and placing a new order, the price of the item had increased. By reporting it to the customers service, they promptly guaranteed that I would have the price difference reimbursed, what indeed happened pretty quick.

I recently had a great shopping experience at Bike Discount. Their prices were extremely fair and they had a wide variety of items available. I was pleasantly surprised by how quick the shipping was - I received my order in no time at all! Overall, I highly recommend this shop to anyone looking for a great deal and efficient service. I'll definitely be returning in the future!

For Portuguese customers, orders from Spain are delivered much faster (1 or 2 business days from Spain vs 5 business days from Germany). I also needed to purchase another item (HRM), the price was higher and bike discount and even after I asked, they didn’t offer the same price as its competitors. I had to place another order for this item in another online shop.

I used to buy almost exclusively in Bike24. But last years, too many products are out of stock, some of them permanently. When I need ten different things, I'm buying in a store that has all (or at least most) of them. Sadly this is -- more often than not -- not Bike24 but other shops. Either I have peculiar wishes or you should optimize less and stock better.

The website is very professional and provides the information needed to make the desired purchase. I had to deal with the staff for some questions and received timely and helpful information. I am recommending the site to all my friends. After a more than a month I am very satisfied with the quality and performance of my bicycle (Cube Mountain Bike)

Bike parts are cheaper than on competitor stores. On the other hand shipping outside of Germany for some EU countries is a bit expensive, 15 EUR in my case, worth it if what you buy compensates for the high shipping cost. Some competitors from Germany have shipping between 7.5 and 10 EUR which I think is more reasonable.

My experience with Bike Discount has been nothing less than exemplary. I have lived in Italy and Germany while ordering fro BD. They always fulfill my order exactly as ordered and delivered in 1 or 2 days. Excellent customer service and products sourced from their warehouse not from numerous outlets throughout Europe.

Bike is great. Communication with the shop excellent. Quick answer to all my questions and requests. The only problem is the shipment service- DHL. The box in which the bike was packed was damaged and tho holes wrapped with a DHL tape. I was scared of the bike but luckily there was only a scratch on the bike’s frame.

You should save the language, destination country and currency into the user's profile data so when the user logs in those are set automatically. Now the user have to chose all those settings every visit. Although this is not a major issue but saves lot of annoyance for someone who have to visit the site often.

Bike-discount has a huge inventory of discounted bicycle parts and a very solid customer service. It came to a point where I don't even shop around anymore as they always have the best price and I don't want to depend on the customer service of other companies. All of my friends also buy from bike-discount.

All the items purchased work better than expected. Five stars. But I would like to know what would have been the expected time of arrival. I assumed it would be a bit faster since I opted for the DHL delivery. Additionally, I would like to have the option of a faster expedition, even with an extra cost.

Prices were good. Products availability was good too at that moment, but I forgot to buy some stuff. Now they aren't available anymore. Have to wait. I hope to find more products that I need next time when I order and that I won't forget anything. . And that I have a lot of money to spend. :D

I bought 2 bikes and spare parts and accessories. Transactions were carried out smoothly, and answers to questions or little misunderstandings were quickly clarified. One of the bikes was damaged in transport. B-D sent a new one with no problem. I recommend the Radon store and bicycles.

Consistent, excellent service and performance. I always get what I paid for, it is always well packaged and arrives in good time. Timely and relevant notifications are a hallmark of their service and their prices are the best I've seen. I look for what I want there first.

No problems with the order, fast shipment, good pricing. The only disadvantage is, that despite of more expensive shipment that other DE shops, returns from other then DE, AT countries are not covered. If there is a choice, I would prefer Bike24, r2-bike or Bike-Components.