bike-discount.de/en
Reviews:

15,554 reviews in the last 12 months54,972 total reviews  

4.81
Excellent

Trustmark
Valid

Includes Buyer Protection
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Most relevant positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Most relevant negative review

May 28, 2024
 Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem. First time in 9 years of orders from this webshop. Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for bike-discount.de/en

 Sort by  
Relevance
(13680)
(1366)
Reset
11 days ago
 Verified review

Shimano Casette, chain, atc. to Latvia

ALIVIO CS-HG400 9-speed Cassette 12-36, XT/ULTEGRA CN-HG93 9-speed Chain 114 Links, TC-2 Professional Tool Box, some other stuff were ordered. Everything received well, within approx. a week to Latvia. Nothing is installed / tested yet, as I`m still killing my old casette (same model) and chain (a bit cheaper Shimano version), so cannot tell at the moment anything about the quality of received goods.
Report review
Jun 21, 2024
 Verified review

Bike-discount.de experience

Upon receiving the mountain bike shoes, I was pleased to find that they arrived in perfect condition. The packaging was robust and secure, effectively protecting the contents from any potential damage during transit. The shoes themselves were pristine, with no defects or blemishes. It was evident that careful attention had been paid to quality control before dispatch. One of the most commendable aspects of this purchase was the adherence to the promised delivery schedule. The estimated delivery date was accurately projected, and the shoes arrived right on time. This punctuality is crucial for customers who are eager to use their new gear, and it greatly enhanced my satisfaction with the overall shopping experience. In summary, the online purchase of mountain bike shoes from Bike Discount was exceptionally positive. The product arrived in impeccable condition and within the promised timeframe, reflecting the retailer's commitment to quality and customer satisfaction. Based on this experience, I would highly recommend for anyone in need of high-quality cycling gear.
Report review
Jul 3, 2024
 Verified review

Excellent costumer service from Martina!

First things first. There are some very good deals to be made on this site. I started a project on converting an old worldtraveller to xt t8000 groupset. I had some questions about previous orders and additional shipping information that didn´t show up in my account on the site. Since the site isn´t always the most functional to navigate. After some searching I found what I needed. Even searching in dutch. After contacting the help desk, i waoted paitiently, but the response was very fast and extremely correct and helpfull. My order was expidited very quickly so I could get my bike in tiptop shape for the holidays. To be recomended
Report review
3 days ago
 Verified review

Clear and detailed product descriptions

Clear and comprehensive bicycle presentation, true and clear pictures, competitive prices, easy to order and prompt delivery. Bicycle package was not sufficiently secured against tampering. The box was merely stuck by a pair of tapes, which could easily be removed and reattached by a third party. In fact I found in the box a pair of empty candy wrappers, which presumably have been thrown inside by somebody, either the courrier or a third party who had access to the package. Fortunately the bicycle was intact.
Report review
Jul 2, 2024
 Verified review

Not the most intuitive

Being a bike mechanic myself it's not the most intuitive experience to have parts listed by bike type, since many same parts are used across all types of bikes. Also there's really poor filters... For example, I'm looking for a 40t 110-4 BCD 2x chainring. I need to check three pages for chainrings for road, gravel and MTB separately and can't filter by the sizes. Preferred listing order should stick. Prices, shipping time etc. 5/5.
Report review
Jun 25, 2024
 Verified review
Great! Keep: great assortment, good prices, clear and precise handling of orders (also returns), intuitive web GUI with multi-lingual search option. I especially like the order history and wish list. Start doing: offer Ideal payments, now I have to transfer money first, wait on its arrival before goods are shipped. This is cumbersome, slow and rather old fashioned.
Report review
Jun 23, 2024
 Verified review
Eerste bestelling bij H & S Bike Discount GmbH , en een zeer goede ervaring. Duidelijke website , makkelijk kiezen ,veel uitleg. Alles in winkelmandje en bestellen. Vlugge levering , goed verpakt. Alles zoals besteld aangekregen, en aan betere prijzen in vergelijking met andere website's. Heb geen opmerkingen en ben zeer tevreden.
Report review
Jul 2, 2024
 Verified review

Need to sort out returns yourself

All service was great except the fact that I needed to sort out return shipping myself - and this adds extra risks and costs (and I am based in EU, so it's an unequal service). I would have rather liked if they provided return label, even if I had to pay for it. This reason alone is why I would not buy a helmet from them again.
Report review
Jun 28, 2024
 Verified review

Easy to use interface. Good client support. Good prices.

Easy to use interface. Nearly excellent categories, but some products only for road can be in the gravel category. Contact form is not working that time I tried it. I contacted support using contacts. I be able to resolve all issues successfully and quickly. Easy to navigate and search. Good products description and reviews.
Report review
MC
12 days ago
 Verified review

Accuracy and reliability

My experience with Bike Discount is excellent, the most important thing is that there is understanding when an unforeseen problem occurs. It is also very important that all products have a very good description. Warm greetings to all employees of this online store and thank you very much for your cooperation and business 👍
Report review
Jul 1, 2024
 Verified review
I have no problem ordering from them again. Now two orders within the last two months have been delivered within estimated time period, and all items have been included and correct. Very happy with their prices and custom support when I was asking about order confirmation which was a few days delayed due to heavy workload.
Report review
Jun 23, 2024
 Verified review

Great products, good service.

Ordering was easy and all of the items were delivered in good condition and promptly. I found the item availability notification process really useful for this purchase, as well as the add to 'wishlist' function. Thankfully, the helmet I wanted came back into stock quickly, so I could get out on the road...
Report review
Jul 5, 2024
 Verified review

Good variety of products, nice prices, good service

Bike-discount continues to deliver me all most of my bike-related needs. I've been shopping here for 8 years, and don't see any reason to stop. They have a really wide selection, good prices, and good customer service. The website could use a little bit of improvements, but it works well enough as it is.
Report review
Jul 1, 2024
 Verified review
Good prices, good delivery speed, po problems with returns. But sometimes important technical information is missing. Even size guides are not clear always. Like gloves measurement - some are in palm width, others in length, and you need to find this by yourself if you lucky...
Report review
Jul 5, 2024
 Verified review

Good experience overall

I could use the voucher I got for my birthday. I found all the products I needed. Got updates for the status of the delivery. The design and and general use experience of the online shop could be improved a bit. Feels a bit old and the search is not very responsive.
Report review
Jul 2, 2024
 Verified review
What they say is what you get and the delivery is fast en clear. But the box was heavily damaged but the items were okay. But think more about the delivery service than about the webshop. ordering was not complete, but it worked out just fine without this small part.
Report review
Jul 4, 2024
 Verified review
Bike-discount is great place to buy stuff. Only thing that can be better is delivery service, they use DHL which in Croatia cooperates with Croatian national delivery service which is awful (slow and unreliable). Please add more deliveries options to choose from.
Report review
Jul 3, 2024
 Verified review
International return options could be easier for customers. E.g. in the Nike app in Poland you can request return and app will just show you a QR code which you use in the inPost service's parcel machine - and that's it, no need to print some return forms, etc.
Report review
TL
th l.
Courbevoie
Jun 21, 2024
 Verified review

Always reliable. always on top

Always reliable. Whatever part you need, they have it, the price point is the Best or vert close to the Best. The product description is clear and complete, you know what you buy. Fast delivery, good packaging. I wish all sites were at this level !
Report review
Jun 27, 2024
 Verified review

Perfect service

Price was very good, delivery fast, and quick response to a fast query when order was already being processed. Cannot get much better than this and in the current landscape, this is an oasis of professionalism so far as my experience is concerned.
Report review