bike-discount.de/en
Reviews:

14,375 reviews in the last 12 months47,462 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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MV
Jan 30, 2024
 Verified review
Good selection and variety of products and at very reasonable prices. At one occasion I needed the support on a warranty matter and that was handled to satisfaction as well.
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Jan 25, 2024
 Verified review
Very good selection of bike spares/parts, keeps me informed about the whereabouts in the postal system my order is, good prices and my order is well packed in strong boxes.
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7 days ago
 Verified review

I ordered the wrong size...

I ordered a product but unfortunately the wrong size. I appreciate it very much that I could send the product back and got a full refund, even for the transport costs.
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Feb 2, 2024
 Verified review
Good and correct communication on the phone ! But when you send one ( no more )info about the expected delivery date the call was not nessecary all the rest is super
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2 days ago
 Verified review
Easy to buy with reasonable prices. Export shipping costs for small items are relatively high. On the other hand, shipping has been reliable and trustworthy so far.
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9 days ago
 Verified review

Spare parts for my mountain bike

I ordered some spare parts for my mountain bike. It was easy, and the price was right. The parts where shipped the same day, and arrived within the expected time 👍
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6 days ago
 Verified review

Bike Discount delivery

Customer service employee was very polite and helpful. The product arrived in very good shape. No scratches were found and the bike was almost fully assembled
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Jan 23, 2024
 Verified review
Very good service. Fast delivery. Neat packaging. I had to change the size of shoes and the return and reimbursement was very quick with nice interactions.
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Feb 5, 2024
 Verified review

Good prices and trustworthy

I order most of my bike stuff from here. Everything is priced well, I always received everything I ordered, within a couple of days. Tracking is accurate.
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Jan 30, 2024
 Verified review

Solid webshop

Solid web shop, intuitive to use. Good support for business customers. Goods is well packed and quickly shipped (I waited 3 business days for arrival).
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Jan 24, 2024
 Verified review

Good seller

This time, the same article was additionally protected in the package, so that it was not damaged during the postal transport, as before. All praises.
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10 days ago
 Verified review
I liked the quality of the bike for the price. I would have liked if accessories were recommended with the bike, like mudguards, pedals, lights etc..
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Feb 4, 2024
 Verified review
Return policy should be better. Returning items under 50€ isn't possible, why?? Adding more items to existing order before shipment is not possible!!
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Feb 7, 2024
 Verified review
Excellent website with lots of products / sizes... Exempting, in some way, shipping costs would greatly improve the relationship with customers...
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Jan 27, 2024
 Verified review
Great stock, good homepage, speedy delivery and low prices. It's that simple. Never missed an item, always quick an reliable. Highly recommended!
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3 days ago
 Verified review

two bikes and some accessories

I bought two bikes and some accessories and all was delivered in perfect condition. All well packed and quickly shipped. Can recommend this shop.
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12 days ago
 Verified review
Always available and usefule parts for economicaly reasonable costs. Only for returning items could be improved in terms of fregiht cost options.
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Feb 4, 2024
 Verified review
Alles vlot en correct geleverd De site in het nederlands (het is niet altijd gemakkelijk om de juiste benaming van een onderdeel te vinden)
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Jan 24, 2024
 Verified review

Great shopping platform

All mountain bike clothing and parts are complete. I can find what I need. However, some products cannot be sent to Taiwan, which is a pity.
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12 days ago
 Verified review
Serious bike shop, known for many years and always with high standard service and products. Passes a feeling of confidence to its clients.
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