bike-discount.de/en
Reviews:

14,360 reviews in the last 12 months47,512 total reviews  

4.80
Excellent

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Certified since: Jun 7, 2022
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bike-discount.de/en fulfils all Trusted Shops quality criteria, including
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  • Clear ordering process

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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Feb 10, 2024
 Verified review
Serious bike shop, known for many years and always with high standard service and products. Passes a feeling of confidence to its clients.
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Feb 8, 2024
 Verified review

bike-discount.de customer service

I've ordered 2 x EMTB + accessories from bike-discount.de and the service received so far has been excellent. Their prices are great too.
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Jan 29, 2024
 Verified review

Fast shipping and great prices

Great prices and my new Ibera rack and bag arrived incredibly quickly from Germany to Ireland. Relief after Wiggle stopped shipping here!
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Feb 6, 2024
 Verified review
They promised 12-14 days delivery time and they fulfilled it. The tracking information was clear, product arrived as per respection.
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Feb 7, 2024
 Verified review
Very professional. I bought one bicycle and some accessories in two different purchases. The delivery was tracked without problems.
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Feb 7, 2024
 Verified review

Very good shop

Much better prices compared to Czech, clear communication and shipment tracking, quick delivery. Definately will shop there again.
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MD
Marc D.
Lochristi
Jan 25, 2024
 Verified review
Fast response on mail, correct behaviour for internet-shop in you return a part. No discussions for getting you money back. Top!
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9 hours ago
 Verified review
Cyklen er som den skal være, men syntes der er for lang leveringstid, måtte maile til dem for at rykke for afsendelsen 2 gange.
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15 hours ago
 Verified review

Good Reliable Trader.

I have always been totally satisfied with both the goods purchased and the service provided. No reason that I can see to change.
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13 days ago
 Verified review

Wonderful price and quick delivery

I would suggest the original packaging better than the sack in the bike discount box which may make you feel it is not brand new
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TM
Feb 7, 2024
 Verified review
Buying both bikes and accessories for 8 years without a hitch. No issues toward shipping Sweden. Its my obvious store of choice!
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Feb 10, 2024
 Verified review

Improvement idea

When Amazon sends several lightweight goods in single purchase, they take only single shipping charge for all goods at once.
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2 days ago
 Verified review

The best online shop of its kind

The website is nice. Product choice is huge. Availability is clearly indicated. Delivery is fast. What more can we ask for?
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MP
Matej P.
Kavče Velenje Slovenija
12 days ago
 Verified review
Nice things for Nice price Why dont Pay only one shippment when ordering more things which together cost more than 100€ ???
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8 days ago
 Verified review
The company is worth recommending! everything works perfectly at every stage of sales. The bike was delivered to Poland.
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Feb 10, 2024
 Verified review
Good contact, good information about proceeding of my order, boxes sealed with protection tape. Happy with this order.
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9 days ago
 Verified review
All went well, fine communication, status updates, perfect packaging. I'm delighted with my brand new Radon Cragger.
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Feb 7, 2024
 Verified review
Wide variety with amazing savings. It's worth the delivery time for me. Never have I been let down or disappointed
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3 days ago
 Verified review

Service quality and attention to detail

I am really pleased with the quality of service and their attention to detail. Their prices are unmatched elsewhere.
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4 days ago
 Verified review

One of the best online bike stores there is

Great stock level and availability, very competitive prices, keen postal rates, and excellent order turnaround time.
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