bike-discount.de/enReviews

: 26,440Excellent

4.78

Trustmark
Valid

with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: Jun 7, 2022
updated on: Oct 7, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more


certified since: Jun 7, 2022
updated on: Oct 7, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

4,169 verified reviews in the last 12 months

26,440 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Oct 7, 2021
Good service and pleased with how efficient ordering and delivery was. Sadly, due to Brexit, once it hits the UK shores you get VAT added, import duty (which seems to be more like 3.5% rather than the 2.5% advertised on GOV.UK) and ParcelForce's 'handling fee' of £12. None of this is Bike-Discount's fault. Yet, I think they could do more on their website as 'Tax-free, excluding 14.99 € freight charges' is in really small print. The tech is there to make this clearer. And it's not a 'national sales tax' but VAT which is more understandable for GB customers. That said, still a good price vs GB stockists, in stock (not to be underestimated!) and easy to order, good updates and the delivery time as expected. Thank you.
Report review

Show all positive reviews

the most relevant critical review


Oct 29, 2021
There was a delay delivering the bike, which is OK. The bike arrived with the packaging very severely damaged and as such the bike was also damaged. They offered me 200 euro's compensation which is OK, but it was the rude way in which their staff spoke to me on email that wasn't OK. As if i had done something wrong or as if they found me an annoyance, as if they were bargaining and negotiating and playing games with me, when i was the customer and they should have been as polite and helpful as they could be. Their attitudes stank! Appalling customer service.
Report review

Show all critical reviews

Reviews for bike-discount.de/en

 Sort by Relevance 
(3626)
(361)
 Verified review
3 days ago 
Zeer ruim assortiment aan scherpe prijzen. Snelle levering met een prima communicatie over het verloop van het leveringsproces. Puike klantenondersteuning. De leveringskost die aangerekend wordt, spaar je al snel uit door het prijsvoordeel in vergelijking met andere webshops. Bundel je aankopen en het verschil wordt echt miniem. Ik hou een 'boodschappenlijstje' bij doorheen het jaar en koop dan meestal aan eind juni of eind december. Tijdens het jaar zijn er ook speciale aanbieding. Zo kocht ik recent een volledig Goretex regenpak voor MTB. Dit leverde een besparing op van 160 euro! Mijn vorig pak, eveneens aangekocht bij Bike Discount dateerde van 2014 en begon nu te 'lekken'. (Jaarlijks fiets ik minimum 10.000 km in alle weersomstandigheden).
Report review
 Verified review
Sep 23, 2022
For some time I did not order from Bike-Discount (I do honestly admit this), but I'm starting to reconsider this after this experience I had with this last purchase. Shipment was 9,99 EUR, but when I was returning goods, I was also refunded the shipment fees. On other hand I needed to pay return shipping cost on my own and that was 15 EUR from Slovakia to Germany, but considering that you refunded original 9,99 EUR it makes you quite fair-play. The prices are usually very compatible with other shops and it only question of whether you have or don't something on stock. So yeah ... have you on my Favorite bookmarks.
Report review
 Verified review
11 days ago
Shop service is great. Only one thing - when you ship to LT with DHL, they giving the shipment to Itella Logistics as a last mile carrier. And Itella is notorious of very bad service. So everything is perfect until DHL gives it to Itella. Then you can wait another 2 weeks in order to get your shipment. Very bad service with last mile delivery from this shop, but again - it has nothing to do with the shop itself. Would be very happy if we get more delivery options instead of DHL/Itella.
Report review
 Verified review
Sep 9, 2022
Ordered Abus Granit X Plus 540. Item was in new condition as described. Prices were cheaper than in Canada, even with delivery fees. I was not sure what to expect. Took about a week to receive product. No extra duties were charged by Canada customs. Company was excellent with their communication from when order was recieved to being shipped out. I would not hesitate to order from this company again.
Report review
 Verified review
Sep 17, 2022
It’s an easy site to navigate.There is often a far greater selection of items in stock. The returns policy is not as good as chain reaction/wiggle - I would like to see this improved. I also think that it would be a good idea to show recommended or frequently bought additions to the items I am selecting. It’s easy to buy a cassette and forget to buy a new chain or new jockey wheels for example.
Report review
 Verified review
4 days ago
Actually you do everything, but for my country Turkey it is not possible have items over 150€. If it exceeds, customs behaving like it is not for personel usage. Cos of that they behaving like item for commercial usage. So taxes doubles or nearly triples. Because of that i returned. And gave an another order under 150€. So only i will pay %20 tax and i will take my items.
Report review
 Verified review
Sep 16, 2022
All I like is the accuracy concerning the description of the products which is one critical thing to understand what are the capabilities of the product for which I am interested, the quality concerning the delivery and delivery time and the procedure of pricing provision without any hide surprises
Report review
 Verified review
10 days ago
Everything was great from the purchase to the shipment, there were no errors in the sizes, well packaged, the only thing that would perhaps improve would be the faster shipping to Mexico but that would perhaps make the price more expensive. Everything was excellent I am very happy with my products
Report review
 Verified review
22 hours ago
Delivery time was a few weeks longer until they could send my e-bike. When ordered it said that the bike is in stock. Other than that everything went well and bike was really good and superfast to assemble, I just installed pedals and turned the handlebar straight and tightened the screws.
Report review
 Verified review
Sep 18, 2022
Our deal was succesfull . I am really satisfied but...... if i could jot down one thingj thar coulbe be even better, is while i changed my mind about replacing the same product with smaller, they told me that this could not happen for logistic reasons and i hade to wait a lot .
Report review
 Verified review
Sep 13, 2022
Excellent service, very fast delivery, high quality goods. Great packaging, tracking is unparalleled. Only one remark: the shipping cost was rather high and I didn’t notice that the VAT was subtracted from the sum, as usual for orders outside EU. Otherwise I am very satisfied
Report review
 Verified review
Sep 22, 2022 
Good service, good support. No problem with returning items. You could improve website settings, as every time I open the browser and open your website it switch to DE language and delivery to DE even if I set EN and LV before. The previous version of website worked ok.
Report review
 Verified review
3 days ago
I have bought two bikes so far and both experiences were good. Delivery was quick and the bikes were in mint condition. However, it would be even better if order processing can be a little faster. Took about two days to ship the order. Besides that I have no complaints.
Report review
 Verified review
Sep 13, 2022
Good prices, big catalog. Slightly outdated website design. Also very annoying that when the package reaches my country, DHL hands it off to a very crappy sub-contractor. If I pay 10€ for delivery and choose DHL, I expect to receive the package from DHL
Report review
 Verified review
Sep 8, 2022
nice customer service. I had a problem with product availability. I liked the fact that you made a partial shipment for the rest of the order to avoid delivery delay. i appreciate your immediate communication to change the out of stock product
Report review
 Verified review
20 hours ago
Bought literally thousand of euros worth of bike parts, clothing and equipment from bike-discount.de and they are an excellent and 100% trustworthy company to deal with. Very responsive customer service also. Highly recommended.
Report review
 Verified review
2 days ago
A star minus because they reply late to emails about something wrong in the order. They reply only after the order has been processed for packing, many days later. otherwise they are helpful and somewhat cheap.
Report review
 Verified review
Sep 14, 2022
Already ordered a few times. Always correct and descend materials. The track and trace code provided is easy to track your order. The bike I ordered was delivered in a correct way, no damage or anything else
Report review
 Verified review
Sep 22, 2022
I have ordered several mtb products from this site, a very quick delivery to Ireland and usually at an amazing price. For Example i got 510 freerider pros retailing at 140 euro for 90euro. Highly Recommended
Report review
 Verified review
Sep 22, 2022
Because I purchase online with very limited possibility to return goods, I would like product descriptions to be as exhaustive as they can possibly be. Now, some goods are lacking even basic information.
Report review