Reviews for FixPart.fi/fi
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the most relevant positive review
Dec 23, 2022
The part delivered was as described. Thanks.
The only thing I think was overkill was the delivery method (to the door by express delivery company PostNord) that was IMHO excessive as I only ordered new (rubber) drive belt for my old turntable. I would have been happy with less expensive method (letter / envelope) as it the product is very small and weight few grams).
I would actually suggest that there would be option (based on size/weight of the ordered product) for customers to select. It would also be more environmentally friendly to be able to use regular post service for small orders.
My 2 cents.
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the most relevant critical review
Aug 9, 2022
I ordered a product 20.6 that was supposed to be in stock and to be delivered fast. On 30.6 I enquired what is happening and the message was that it wasn't in stock and external provider has informed about a delay. I was told on 4.7 that I can cancel the order, which I said I want to on 5.7.
However, on 11.7 I got a message from Post Nord about a delivery, and I had already purchased and received the produt from elsewhere, since I needed it fast. I asked about a returning and I was told that I need to do it at my own expense. Fixpart would have done it with 20€ service, but I just marched to my local post office since I didn't want to get anymore poor service from Fixpart. The returning of the product cost me almost 30€, which I lost due to this farce.
Therefore I cannot reccommend this to anyone as you might understand.
Br,
Karri
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Reviews for FixPart.fi/fi
Verified review
Sep 20, 2022
Customer support is non-existing (fixpart.fi), no answers to emails, phone numbers nowhere to be found. We ordered package of two hinges, got only one and that was damaged during the delivery. We would like to get both hinges, undamaged, but it's impossible to get answers on how this would happen. Unethical to leave customers on their own when problems exist.
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Verified review
Oct 6, 2022
Täysi vitsi koko ASIAKASPALVELU. Ei vastata sähköpostiin. Olen laittanut useita. Ei ole puhelinnumeroa mihin soittaa.
Sain rikkinäisen tuotteen ja ei viitsitä edes vastata jotta saan palautettua sen. älkää tilatko mitään tästä firmasta!!
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Verified review
Aug 14, 2022
I ordered a part to a frigderator, and by my mistake, it was wrong. I informed the supplier about this and I asked instructions for return. After 3 emails I finally got the instructions!! And the best part is yet to come, you have to pay the return yourself, all the way to Belgium. This order took place in Finland and I was never informed that I am dealing with Belgium.
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Verified review
Dec 22, 2022
Your method of transportation your "goods" to your customers is under all scale. In the scale from 1 to 10, your rating is 0 !!! Yes, you can see it! Zero, Nill, 0. Guess what? I will never, ever recommend someone to order from you! My first order is my last order! Your shithead "Post Nord" maneged to lost my first order from you!
F*** Y**!
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Verified review
Jul 30, 2022
Total bullish…
I order three parts and pay those. I wait a long time and finally I get two parts and no answer when I get that last one.
Another service partner can deliver these parts two times faster than you.
First and last time when I use your company. And believe me, I don’t recommend this company to anyone.
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Verified review
Jan 5, 2023
I ordered a Melitta coffee pot. When the package arrived, the coffee pot was broken. Because of bad packaging.
I sent customer feedback but at first I didn't get any response.
It took 1.5 months to fix the order.
The customer service was the worst I have ever encountered.
anssi.himanen@gmail.com
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Verified review
Jun 8, 2022
Olen tilannut tuotteen, jonka haluaisin vaihtaa toiseen sen ollessa väärä. Asiakaspalveluun ei voi soittaa ja sähköpostiin olen nyt odottanut kolmatta viikkoa vastausta. En oikein tiedä enää, mitä voisin tehdä. Laskun maksan, kun saan oikean tuotteen/palautettua väärän.
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Answer by FixPart.fi/fi
Jun 14, 2022
Hei, Olen erittäin pahoillani. Olemme ottaneet sinuun yhteyttä selvittääksemme asiat ja lähetämme sinulle palautusohjeet. Michèle, Asiakaspalvelu FixPart
Verified review
Nov 9, 2022
Fixpart sent me a wrong product (worth about 70 euros) and to return it I need to pay over 80 euros to the carrier service. So to get my 70 euros back I need to pay 80 euros. This is outrageous! I'll never order anything from this piece of s*** company again.
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Verified review
Aug 2, 2022
That’s not perhaps your fault but Postnord didn’t deliver the order neither yesterday nor today as agreed. No any calls or messages. We have been waiting home on both days.
Now driwing back to our summer cottage. Actually the order was for our fridge there.
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Verified review
May 2, 2023
Tilasin jääkaappiin hyllyt. Kokoa ei löytynyt esitteestä ja hyllyt olikin väärän kokoiset. Lähetys kustannuksista ei puhuttu mitään ja kun lähetin tuotteet takaisin jouduin vielä maksamaan yli 40€ En tilaa ikinä enään mitään enkä suosittele.
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Answer by FixPart.fi/fi
May 3, 2023
Hyvää päivää, olen pahoillani kuullessani, ettet ole tyytyväinen. Jos haluat palauttaa tuotteen ja se on tilattu väärin, palautuskulut ovat sinun kustannuksellasi. Korvaamme kuitenkin palautuslähetyksen kustannukset. Jos sinulla on vielä kysyttävää tästä, kerro meille. Michèle, FixPartin asiakaspalvelu
Verified review
Sep 23, 2022
Tilaamani tuote ei ollut se, mitä tilasin. Palauttaminen on erittäin hankalaa. Asiakaspalvelusta ei saa kaikkiin viesteihin vastausta ja vastausta täytyy odottaa kohtuuttoman kauan. Olen hyvin pettynyt asiakaspalveluunne.
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Verified review
Jul 14, 2022
Tavaraa ei ole tullut vielä. Tuli tekstiviesti, että tavara toimitetaan 10-15 minuutin kuluessa kotiin. Ei kukaan voi olla paikalla 15 minuutissa, jos on töissä tai muualla. Paketti pitää jättää johonkin noutopisteeseen.
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Verified review
Nov 9, 2022
The delivery was good, but the part itself was failing. There was probably a manufacturing mistake, why it did not fit. The procedure to get a new part was also failing, and nobody has aswered to my reclamation
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Verified review
Jun 6, 2022
Sama asia piti selittää sata kertaa eikä menny sittenkään perille. Tuotteen palauttaminen tehty liian vaikeaksi. Oikeata tuotetta teiltä ei siis löytynyt vaikka laitoin siitä valokuvat
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Answer by FixPart.fi/fi
Jun 14, 2022
Hei, Olen erittäin pahoillani. Olemme lähettäneet sinulle palautusohjeet ja vastaanottaneet myös lähetyksen. Summa on palautettu sinulle. Michèle, Klaanipalvelu FixPart
Verified review
Nov 6, 2022
I have made a complaint about the Melitta coffee pot I ordered. The pan was broken on arrival. I have written about it 2 times. I have not received any response to the complaint.
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Verified review
Sep 23, 2022
Tuote ei vastannut tilaamaani tuotetta. Asiakaspalvelustanne ei saa vastausta kysymyksiin ja asiakaspalvelu on todella hidasta. Palautuksesta on tehty mahdotonta!
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Verified review
Jul 28, 2022
Erittäin vaikeaksi tehty palautus,85 euron kaukosäätimen palautus olisi maksanut minulle 20.21 euroa.ÄLKÄÄ OSTAKO TÄÄLTÄ MITÄÄN ennenkuin selvitätte palautus ehdot.
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Verified review
Aug 4, 2022
Tuotteen palautuksen rahat meni postikuluihin. Sekä henkilöt, jotka vastasivat kysymyksiin palauttamisesta, eivät osanneet suomea ymmärrettävästi.
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Verified review
Dec 27, 2022
returning the wrong product has been made difficult for the customer. It doesn't make sense to return a product when the return costs the same.
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Verified review
Jun 14, 2022
Tuotetta oli varastossa ja ilmoittele toimitusmaksu 2 - 4 työpäivää. Nyt on kulunut 7 työpäivää, enkä vieläkään ole saanut tilaamaani tuotetta.
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Answer by FixPart.fi/fi
Jun 15, 2022
Hei, Olen pahoillani, ettet ole saanut pakettia. Huomaan, että se olisi toimitettu. Olemme ottaneet sinuun yhteyttä tästä asiasta. Michèle, Asiakaspalvelu FixPart