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FixPart.fi/fi customer
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Dec 23, 2022
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The part delivered was as described. Thanks.
The only thing I think was overkill was the delivery method (to the door by express delivery company PostNord) that was IMHO excessive as I only ordered new (rubber) drive belt for my old turntable. I would have been happy with less expensive method (letter / envelope) as it the product is very small and weight few grams).
I would actually suggest that there would be option (based on size/weight of the ordered product) for customers to select. It would also be more environmentally friendly to be able to use regular post service for small orders.
My 2 cents.
Tuote tilattu 13.5. Eikä se ole vielä tullu perille!
On oltu sähköpostitse yhteydessä asiakas palveluun kysymyksien kanssa. Saatu vastauksia, mutta ei kysymyksiimme. Olemme kertoneet mm. että lähdemme matkalle ja toimituksellä on jo kiire, aikaa enää 2 päivää, sitten ei ole vastaanottajaa ennenkuin 5.6. jälkeen.
Lupaamanne toimitusajat ovat jo ylittyneet selvästi. 22.5. lähetys on ilmeisesti tullut Suomeen, mutta kun kysyimme milloin se on meillä tai mistä sen voi noutaa, siihen ei ole saatu vastausta.
Meidän eläkelaisperheen näkökulmasta toimintanne on ollut kaikilta osin välttävää ja liikaa oletusarvoista sille asialle, että asiakas selvittää missä pakettimme on.
Olemme hyvin pettyneitä teihin.
t. Kirsti ja Esko Itäpiiri
Takes way too long to get a reply for an email. Also having to pay your return postage fees is not good customer service.
There also should be a readily made form and postage stickers inside the package incase customer wants to return an item.
FixPart.fi/fi customer
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Sep 16, 2023
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Customer servive is slow and you make returning items difficult
FixPart.fi/fi customer
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10 days ago
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FixPart.fi/fi customer
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Aug 21, 2023
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Tilasin kuivausrummun vesisäiliön.
Tuote tuli noin viikossa ja sopi paikalleen täydellisesti. Lasku tuli sähköpostiin ja kaikki meni niinkuin piti.
Google translate
I ordered a tumble dryer water tank.
The product arrived in about a week and fit perfectly. The invoice came to my email and everything went as it should
FixPart.fi/fi customer
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Aug 18, 2023
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No complaints here! Product arrived in four days (Postnord also did a good job) and was the correct item for the task, although I was a little surprised to find no assembly instructions included in the package. Good communications all round. Will use FixPart again if and when the need arises. Thank you.
FixPart.fi/fi customer
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Aug 1, 2023
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Very good communications about the delivery process.
The web site was helpful in identifying the correct part
Pricing was reasonable as was the delivery cost and the speed of delivery .
When the need arrives I will go Fixparts as my first choice supplier
FixPart.fi/fi customer
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Aug 17, 2023
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Finding a spare part for a pressure washer is not an easy task. I didn't want to buy a new pressure washer because only one part was broken. Fortunately, I found a new part and received it quickly, the order was easy and the delivery was fast, thank you!
FixPart.fi/fi customer
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Aug 15, 2023
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I ordered the spare part on friday and it came on wednesday. I could follow the transport easily. The glass pot was better than the original one, it was better designed for pouring coffee.
FixPart.fi/fi customer
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Aug 30, 2023
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Pesukoneen lukko meni rikki ja huoltofirma olisi veloittanut korjauksesta 250 €. Nyt itse vaihdettuna osa maksoi alle 40 € kotiin toimitettuna ja vaihtotyöhön meni noin 15 min.
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