FixPart.fi/fi

Reviews:

Your spare part offering is very large and it was easy to find the right part. Excellent! Your delivery system did not work. In fact you ordered the part from Germany to Finland and your supplier used DHL. Unfortunately you did not make sure that DHL and in Finland Posti have my email and phone info and that created a long delay in delivering as Posti could not reach me. I had to fix it in waiting on OmaPosti chat-line for a long time and give my information through that. All the emails from OmaPosti were sent to Fixpart info-email and no one was replying to those or forwarding those to me. Please fix this problem and you are even better and give an option to delivery the parts for a pick-up center (Noutopaikka) instead of home delivery. Working people cannot afford sitting home waiting for DHL-courier.

In the option 'Delivery to another address' there is missing a very important info field, namely the telephone number of the receiver. It is critically important to have the receiver's tel. number included, because without this information the local courier doesn't have any means to contact the receiver, and the shipment would ultimately be returned to the sender/Fixpart. The local courier does not contact the buyer, whose tel. number is asked for in the order form. The return shipment almost happened to me, but I was able to give local courier (Post office in Finland) the receiver's tel. number. However, this required me to contact Post via a phone call.