Customers mostly report positive experiences with CAPREO. Customers consistently appreciate the speed, reliability, and punctuality of the delivery service when it performs well, as well as the high quality and wide selection of wines that often lead to positive tasting experiences. Many also find the ordering and payment process to be straightforward, and support staff are frequently described as friendly, professional, and helpful. Pricing is viewed positively by some, who consider it fair for the quality received. However, there are notable concerns regarding delivery delays and issues with third-party couriers, particularly UPS, which are criticized for missed deliveries and rescheduling problems. Communication about order status and problem resolution is sometimes lacking or ineffective, and a few customers report confusion or errors during ordering and payment. Additionally, some customers find pricing, especially related to delivery and taxes, to be expensive or unexpectedly high. Unresponsiveness and occasional language barriers with support staff are also mentioned as areas for improvement.