Review summary
Many customers appreciate the fast processing of orders, the ease of the ordering process, and the variety and quality of wines available. Responsive updates, clear information, and personalized advice from knowledgeable staff are frequently praised, with particular mention of expert guidance and professionalism. However, some customers express frustration over delivery delays, unreliable external delivery providers such as UPS, and high costs related to delivery and regional markups. There are also concerns regarding communication, including lack of updates, language barriers, and unresponsiveness, as well as reports of unfriendliness or inflexibility in customer service and occasional ordering errors, missing items, or unclear product availability.
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