CAPREO
Reviews:

2,364 total reviews   

4.38

Good

2,364 reviews since May 29, 2012

5
72 %
4
12 %
3
5 %
2
4 %
1
7 %
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Certified since: Dec 11, 2012
capreo.com/en/ fulfils all Trusted Shops quality criteria, including
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Review summary

Customers consistently praise the quality of the wines and packaging, as well as the wide range and attractive selection available. Many find the ordering process easy and straightforward, and several reviews highlight clear communication, helpful advice, and professional, friendly customer service. However, some customers experience considerable delivery delays and express dissatisfaction with third-party delivery providers, citing missed deliveries and poor notifications. There are reports of unresponsiveness or lack of flexibility from customer service, and a few customers suggest that the ordering process could be more transparent or that communication could be more proactive.

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ReviewsCAPREO

(30)
(19)
(21)
(53)
(319)
Community member 
1 Reviews
 Verified
Perfect communication, prompt delivery! Happy!
Community member 
3 Reviews
 Verified
Attractive portfolio at a reasonable price keepong in mind SouthAfrica origin and current freight costs. Maintain the quality and food service is a good target
Community member 
4 Reviews
 Verified
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified
Community member 
3 Reviews
 Verified
Have some problems with deliviery.
Community member 
2 Reviews
 Verified
Community member 
2 Reviews
 Verified
Många bra viner.
Community member 
1 Reviews
 Verified
Please change delivery provider, ups are no good. Booked delivery option 8.30-12.30, ensured I could be available all that time. Suddenly they update to "delivery before end of day". At 18.06, message "could not deliver, handed off to nearest pickup point" . We were at home all day, so they just ignored delivering to us. All other very good.

Reply from CAPREO

Thank you very much for your feedback. We sincerely apologize for the inconvenience caused by the delivery. We are very sorry to hear that the delivery did not go as planned, especially as you made sure to be available during the booked delivery time slot. We completely understand how frustrating it is when the delivery status changes and the parcel is then taken to a pickup point despite someone being at home. Unfortunately, we depend on the information and service provided by the shipping carrier in such cases, but we will definitely take your feedback seriously and pass it on internally. We are also continuously reviewing our shipping options in order to improve the delivery experience for our customers. Thank you again for your honest feedback.
Community member 
1 Reviews
 Verified
Community member 
3 Reviews
 Verified
Community member 
2 Reviews
 Verified
The wine quality.
Community member 
4 Reviews
 Verified

Expert and personal advice

Expert (personal) advice. A straightforward ordering process. Quick and easy delivery. The friendly, personal touch is a real bonus.
Community member 
1 Reviews
 Verified
Entrega eficaz y puntual con vinos embalados perfectamente para su transporte
Community member 
1 Reviews
 Verified
Fast and fantastic🤩we will be back
Community member 
2 Reviews
 Verified
good and fast service
Community member 
1 Reviews
 Verified
Community member 
2 Reviews
 Verified
J Z
Jacek Z.
2 Reviews
 Verified
Wide range offer,quick delivery. I’m appreciate quality!!!
Community member 
3 Reviews
 Verified
Excellent services. Remarkable price/quality Southafrican wines portfolio.

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Discover more than 500 excellent wines from South Africa at www.capreo.com. Order your favourite wines in our online shop and enjoy South Africa at home.

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