www.hubauer-shop.de/en/Reviews:
719 reviews in the last 12 months4,466 total reviews
Excellent
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Most relevant positive review
Jun 27, 2024
Verified review
Highly professional service with their web and email/phone and they'll ask always if you sended wrong part request which is not responding that right VIN. Fast service and delivery and they maybe the best prices in Europe for the BMW original parts.
Always happy, five stars out of the five!
I've been trusting them and every order (roughly 20+) have come on time.
If not, I've been informed about delays, but delays ain't their reason, because original parts are coming warehouses some where behind original company.
I Have trust and I'm still more than happy to order from their house.
Could recommend this kinda of service to everyone!
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JK
Johannes K.
Finland
Most relevant negative review
Mar 18, 2024
Verified review
Postal destination to Australia was not clear or straight forward. It took a number of emails and attemps, including a second account setup before it became evident that an address via myGermany needed to be established.
The order was finally placed, with DHL organisng transportation on 7 March 2024. I have been attempting to track this parcel for 7 days now, without any updates since 7th March appearing on their tracking system. While we are approaching the indicated delivery period of 7-10 business days, I do not know where my parcel is at this stage and trust that it will be delivered to my address in a day or two.
Please streamline and simplify the process of purchasing parts for delivery to other countries outside Europe or we will be forced to make our purchases through different suppliers such as from the USA where delivery is direct from supplier. I have a number of parts I still require and would have preferred to purchase them from Hubauer if the process is simplified.
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Reviews for www.hubauer-shop.de/en/
18 hours ago
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Jun 25, 2024
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Die Produktbilder sind irreführend, und wenn Sie aufgrund falscher Bilder im Online-Shop versehentlich etwas bestellen, gibt es keine Möglichkeit zur Rückgabe oder Rückerstattung. Der Verkäufer lehnt Rückgaben und Rückerstattungen strikt ab, selbst wenn die Artikel sich in ihrer Originalverpackung befinden. Im Wesentlichen lautet die Unternehmensrichtlinie: keine Rückgaben und keine Rückerstattungen.
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Answer by www.hubauer-shop.de/en/
Jun 25, 2024
Lieber geschätzter Kunde,
vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Wir freuen uns über alle Kommentare, sowohl positive als auch negative, da sie uns helfen, unseren Service zu verbessern.
Es tut uns leid zu hören, dass Sie unsere Produktbilder irreführend fanden. Wir bei Hubauer-Shop bemühen uns, genaue und qualitativ hochwertige Bilder von allen unseren Produkten zu liefern. Wir werden unsere Prozesse überprüfen und alle notwendigen Maßnahmen ergreifen, um sicherzustellen, dass unsere Bilder eine wahrheitsgetreue Darstellung unserer Produkte sind.
Wir raten Ihnen, bei Zweifel Ihre FIN in Ihrer Bestellung stets anzugeben. Die FIN ist nämlich ausschlaggebend.
Was Rücksendungen und Rückerstattungen betrifft, verstehen wir Ihre Frustration. Als offizieller BMW Autoteile-Händler halten wir uns an die Richtlinien des Unternehmens für Rückgaben und Rückerstattungen. Wir sind jedoch immer bereit, alle Probleme mit unseren Kunden zu besprechen und eine für beide Seiten zufriedenstellende Lösung zu finden.
Nochmals vielen Dank, dass Sie sich für Hubauer-Shop entschieden haben, um Ihre BMW Autoteile zu bestellen. Wir hoffen, dass wir Sie in Zukunft noch besser bedienen können.
Und freuen uns, trotz allem, Sie bald wieder im HUBAUER Shop begrüßen zu dürfen!
Jun 7, 2024
Verified review
Really bad customer service, for example no apology whatsoever, also unclear use of English language.
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Answer by www.hubauer-shop.de/en/
Jun 10, 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and take all customer comments seriously. We always strive to provide the best service possible, and we are sorry that we have not met your expectations in this regard. At Hubauer-Shop, we value quality customer service and clear communication in all of our interactions with our customers. Thank you again for your feedback, as it allows us to continue to improve our services.
Jun 4, 2024
Verified review
There was a trailer hitch I want that the shipping cost was quoted at 999€. The calculator used to quote the price was using a very incorrect weight for the part and I knew that. I reached out to the customer service and got Ariane. She was utterly useless and unempathetic the situation. She repeated that the shipping price was right but she was so wrong. I went with another dealership, the shipping was 360€ and the hitch was cheaper. So disappointed with the service I didn’t receive. Below is the ticket
[87E0DD1F13C4] - Ihre Nachricht
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Answer by www.hubauer-shop.de/en/
Jun 4, 2024
Thank you for your feedback regarding your experience with Hubauer-Shop. We are sorry to hear that you felt disappointed with the service you received, and we apologize for any inconvenience caused. At Hubauer-Shop, we strive to provide excellent customer service and the best possible prices. We are always looking for ways to improve our services, and your feedback is appreciated. Thank you again for taking the time to share your experience.
Your HUBAUER Shop Team
Jun 3, 2024
Verified review
I asked a question regarding my order but they didn't care to answer!!!
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Jun 3, 2024
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May 10, 2024
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Ordered some parts, payment went trough. After 5 days or so they’ve returned my money without explanation. I’ve asked for explanation, never got it.
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Apr 29, 2024
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Only interested into making money
Don't expect any advise
They only sell parts
I know what I buy but still I m conscious that not everyone does know what they need
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Answer by www.hubauer-shop.de/en/
Apr 30, 2024
Thank you for taking the time to share your experience with us. We appreciate your feedback as it helps us continue to improve our customer service.
We understand that not everyone knows what parts they need and we strive to provide friendly and knowledgeable staff who can help you find the perfect part for your needs.
We thank you again for your review and look forward to helping you in the future.
Jan 8, 2024
Verified review
Pièce reçue non conforme et refus de la reprendre sous prétexte qu'elle a été peinte uniquement pour mon véhicule.
Comme s'il n'existait qu'une seule voiture avec cette teinte. Service après ventre très très mauvais. A bannir
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Answer by www.hubauer-shop.de/en/
Jan 10, 2024
Nous vous remercions pour vos commentaires. Nous nous excusons pour le désagrément que vous avez subi avec la pièce. Chez Hubauer-Shop, nous accordons une grande importance à nos clients et mettons tout en œuvre pour que chaque pièce que nous fournissons soit de la plus haute qualité et réponde exactement aux normes OEM des véhicules BMW. Nous vous remercions pour votre commentaire et espérons avoir l'occasion de vous servir à l'avenir.
Cordiales salutations de
L´équipe de la Boutique HUBAUER
Jan 3, 2024
Verified review
I will not buy from them again
Shipment arrived after a month and not after the expected three days. Contacted several times there was no conclusive feedback regarding the shipment. To return the piece purchased but which arrived late due to their partners' fault, I would have had to pay for the return.
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Answer by www.hubauer-shop.de/en/
Jan 4, 2024
Hello Mr. Nori, we appreciate your feedback and understand your concerns.
If you order on Christmas days, you should expect delays around this time.
Next time you can order with some more time in advance.
Hubauer Team
Dec 8, 2023
Verified review
The order is still waiting to move for more than 8 days...
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Dec 7, 2023
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Bad store, send goods without signature confirmation , trusted shops not works for protect u, when purchase ok this store offer me protection on USA but when need help just skip this protection with a message just only for European Union so we lost my money plus 9 EUR for a fake insurance , don’t take this additional insurance is a steal
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Answer by www.hubauer-shop.de/en/
Dec 7, 2023
Please check the Tracking number, becouse it says that the package is in the Delievery Truck, and it will be today delievered.
Please make youreself no worries, your money and the package are not lost.
We wish you a nice day.
Oct 25, 2023
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No comment
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Oct 16, 2023
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Hi Da jeg ikke har modtaget mine varer efter 12 dage har jeg svært ved at give mere end 1 stjerne. Ulrik Vig
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Oct 11, 2023
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Not recommended for international business. Our company lost customers by doing business with Hubauer Germany.
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Oct 5, 2023
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Bad article description and bad customer support.
I will never buy again on this shop and not recommend it to anyone.
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Answer by www.hubauer-shop.de/en/
Oct 6, 2023
Thank you for leaving your feedback. We greatly value our customer's opinions and are sorry to hear that your experience with the article description and customer support was not satisfactory. At Hubauer-Shop, we strive to provide the highest quality car parts and excellent customer service, as we understand these are important for our customers. We appreciate your honest feedback and will take it into consideration going forward.
Your HUBAUER Shop Team
Sep 25, 2023
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Aug 10, 2023
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Your order website software is not ergonomic and easy to use.
The server is installed had a lot of delay reaction.Generaly is not easy to use.
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Answer by www.hubauer-shop.de/en/
Aug 11, 2023
Thanks for taking the time to leave a review. We are constantly striving to improve our customer experiences and will take your feedback into account.
Best regards,
Hubauer Onlineshop