hubauer-shop.de/en/
Reviews

: 3,861Excellent

4.70

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Reviews for hubauer-shop.de/en/

817 verified reviews in the last 12 months

3,861 total reviews
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Top positive review

hubauer-shop.de/en/ customer
Apr 26, 2023
 Verified review
For this last year, I have been shopping some original (OEN) BMW parts from Hubauer and honestly, my orders usually arrive and get delivered soon to Spain from Germany (about 3-5 days). Customer service is great and answers rapidly to the emails and questions regarding your order and other details. So, Hubauer is 100% recommended for original BMW parts. Danke schön für alles und habt einen wunderschönen tag.

Top negative review

hubauer-shop.de/en/ customer
Mar 1, 2023
 Verified review
The handling of my order by the team was neutral/average for an eshop, in today's competitive environment. I liked the fact that the support team identified a mistake in one ordered part and suggested the correct one for my vehicle. What i did not like at all was the fact that i had 21 items and i was only allowed to order 19. I intentionally left out 2 small parts weighting 100-150 grams maximum . The total order was almost 700 euros and the remaining parts abt 15 euros. Having contacted the support team 2-3 times the answer was negative. "Please put a new order" (which would cost me 17 euros to post). The excuse was that the extra items could damage the rest items ( i am wondering if the member of the team who replied had looked at the size of the extra items) Finally when i asked the team to consider sending the items with normal post i got a very neutral reply , that the initial order is posted and nothing can be done. I do think there is much more room for improvement on the team's handling procedures . Flexibility is important in today's business.

Reviews for hubauer-shop.de/en/

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Latest first
hubauer-shop.de/en/ customer
Aug 17, 2023
 Verified review
Bad, a long time waiting for the shipment and my client is tired of waiting
Answer by hubauer-shop.de/en/
Aug 17, 2023
Thank you for your feedback. We regret the delivery time. It may vary abroad. Best regards, Your Hubauer Onlineshop
hubauer-shop.de/en/ customer
Aug 5, 2023
 Verified review
Unfortunately, the color of the ordered cap was wrong. I ordered black but it came blue
Answer by hubauer-shop.de/en/
Aug 8, 2023
Thank you for taking the time to review your experience with us. We hope you brought the problem to our attention and we were able to resolve it. Hubauer Team
hubauer-shop.de/en/ customer
Aug 1, 2023
 Verified review

2weeks to confirm they have no stock after order.

I ordered a part online and only 2 weeks later do they actually contact me to tell me they didn;t actually have it available in stock in the first place. very annoying delay. i hope the refund isn't as delayed.
Answer by hubauer-shop.de/en/
Aug 3, 2023
Thank you for your review. We regret that there were availability issues with your order. Unfortunately, it can happen that we got the information when calling off from the central warehouse, if items are currently not available anymore. We are very pleased that your refund has already been made and hope next time again a fast delivery to be able to perform. Best regards, Your Hubauer Online Shop
hubauer-shop.de/en/ customer
Jul 11, 2023
 Verified review
shipping needs to be faster
Answer by hubauer-shop.de/en/
Jul 12, 2023
Thank you for taking the time to share your feedback about our shipping. We value all customer feedback and take any comments into serious consideration when developing our service. Your Hubauer Shop Team
hubauer-shop.de/en/ customer
Apr 25, 2023
 Verified review
Je n'ai pas reçu ma commande malgré le fait que j'aie tour payé
Answer by hubauer-shop.de/en/
Apr 26, 2023
Nous sommes au regret de vous lire de telle sorte à ce jour quant à votre commande datant de mars et bien réceptionnée selon l´historique et sans nouvelles de votre part depuis. Nous espérons vous accueillir de nouveau prochainement dans notre Boutique. Sincères salutations de l´Equipe HUBAUER Shop.
hubauer-shop.de/en/ customer
Jan 2, 2023
 Verified review