Toolnation EuropeReviews:
68 reviews in the last 12 months152 total reviews
Excellent
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Top positive review
Aug 16, 2023
Verified review
Fast delivery and response time. Only minus is that I didn't receive the tracking link for my order automatically though I apparently should have.
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Top negative review
May 5, 2023
Verified review
The shop is a joke! The given delivery times are not matching the reality at all. Payment in advance, after 3 weeks still no goods received, although regarding online shop the tool is available and can be sent in 1-3 working days.
A small part of the order is sent after 3 weeks with half of the transport costs invoiced (2 boxes of small joints for over 50! EUR). The "management" refused to lower the transport cost even tough that 50 EUR for such a small shipment is more then overpriced.... No sign of customer centricity...
Not recommended!
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Reviews for Toolnation Europe
Mar 19, 2024
Verified review
I am happy with the goods and the service I received.
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Mar 18, 2024
Verified review
As I ordered well packaged and quick delivery.
Good quick
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Mar 28, 2024
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Mar 21, 2024
Verified review
I live in Ireland and bought a chain saw, the electrical connections for the saw are different from UK and Ireland electrical connections, you could point this out during the buying process as I have found it impossible to buy a connector here in Ireland, so thank you very much indeed. Needless to say I won't buy from yourselves again!
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Feb 7, 2024
Verified review
Tools etc great delivery service and price, I'm finding it very difficult in claiming the free battery that was included in my Makita purchase, it doesn't seem to be from Toolnation but Makita direct which is the problem
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Jan 17, 2024
Verified review
2 months ago I ordered tools and didn't receive it fully, I paid for it fully but still waiting for my tools.and is really hard to get in touch with them.
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Aug 16, 2023
Verified review
Nearly perfect
Fast delivery and response time. Only minus is that I didn't receive the tracking link for my order automatically though I apparently should have.
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Answer by Toolnation Europe
Nov 3, 2023
Dear customer,
Thank you for your order and review.
Good to see that you had a pleasant experience.
Will we see you again?
Kind regards,
Toolnation Support Team.
Aug 25, 2023
Verified review
Good selection and availability of tools and accessories with fair price, but international shipping costs for small items are high.
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Answer by Toolnation Europe
Nov 3, 2023
Dear customer,
Thank you for your order and review.
Good to see that you had a pleasant experience.
Will we see you again?
Kind regards,
Toolnation Support Team.
May 26, 2023
Verified review
Seemed efficient and reasonably priced.
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Answer by Toolnation Europe
Nov 3, 2023
Dear customer,
Thank you for your order and review.
Good to see that you had a pleasant experience.
Will we see you again?
Kind regards,
Toolnation Support Team.
Oct 27, 2023
Verified review
Verey good service.
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Answer by Toolnation Europe
Nov 3, 2023
Dear customer,
Thank you for your order and review.
Good to see that you had a pleasant experience.
Will we see you again?
Kind regards,
Toolnation Support Team.
Jul 11, 2023
Verified review
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Answer by Toolnation Europe
Nov 3, 2023
Dear customer,
Thank you for your order and review.
Great to see that you had a nice experience.
Will we see you another time?
Best regards,
Toolnation Support Team.
Jun 28, 2023
Verified review
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Answer by Toolnation Europe
Nov 3, 2023
Dear customer,
Thank you for your order and review.
Great to see that you had a nice experience.
Will we see you another time?
Best regards,
Toolnation Support Team.
May 5, 2023
Verified review
The shop is a joke! The given delivery times are not matching the reality at all. Payment in advance, after 3 weeks still no goods received, although regarding online shop the tool is available and can be sent in 1-3 working days.
A small part of the order is sent after 3 weeks with half of the transport costs invoiced (2 boxes of small joints for over 50! EUR). The "management" refused to lower the transport cost even tough that 50 EUR for such a small shipment is more then overpriced.... No sign of customer centricity...
Not recommended!
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Nov 24, 2023
Verified review
They refused to send the promotional free battery
I bought a DeWalt DCS356 multitool that was in promotion with a free 4 Ah battery included. I ordered the tool, wait more than 3 weeks for the delivery, and then I received only the tool. The free battery was not sent. I asked the customer support, and they told me that the promotion was not valid for Portugal, even though no information about exceptions were available in the website.
I asked for a refund after sending the tool back, but they do not pay the shipping costs for returns.
Worst experience ever.
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