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Review summary
Customers frequently praise the fast and timely delivery, often exceeding expectations and contributing positively to their experience. Customer service is described as responsive, helpful, and proactive in resolving issues, leading to high satisfaction. Product quality is commonly praised, and many find the assembly instructions clear and setup easy. The packaging is often secure and protective, and many feel they receive good value for their money. When problems arise, the company is generally quick and effective in providing solutions or compensation. Some customers note issues with material robustness, finish, or the price-to-quality ratio. Experiences with assembly can vary, with some struggling due to complexity or unclear manuals. A minority have received items with damaged packaging or insufficient protection, and some express disappointment about quality relative to price.
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How Trusted Shops prevents fake reviewsReviewshttps://toysandgarden.com/
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It was a pleasant experience, especially because it was the first time I ordered there. The product was delivered quickly, and the drawing was clear. Next time, I know where to go. Thank you for the good care of the product.
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Very happy with the purchase, it is a beautiful set! And especially with customer service, they resolved everything super fast and effectively. Thank you very much
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The article does not receive 5 points, at most 3, but it meets what is promised. Processing and quality are OK, but by no means 5 points.
However, communication and problem-solving are absolutely correct and recommendable. Therefore, I gladly order again in the shop...
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Prima bed, sturdy. I chose the gray color and here and there was slight damage (gray paint off). Effort was made to find the RAL number to update this and a refund of 30 euros was arranged. Well resolved, thank you!
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Delivery
The delivery should be made via a different parcel service than DPD. For inexplicable reasons, the first delivery attempt was aborted because the address was allegedly incorrect.
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Small garden cabinet for my balcony, wood is a bit light but so is the price. Otherwise perfect for assembly, no issues. I spent more time understanding how my screwdriver worked than assembling the furniture.
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Fast service and very beautiful product
Ordered item as stated on the site and received it the next day. Very happy with the ordered standing table. As I missed the protective cover, I contacted via email and received a very quick response, thinking in terms of a solution.
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Two rocking chairs
Very good product, easy to assemble and very comfortable. Strangely, I ordered two chairs together, they arrived separately with a day apart.
I greatly appreciated the commercial gesture, as one of the cushions had a small seam defect.
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The canopy itself is fine and accessible for explanation. I find the quality of the base to be moderate considering the price. For this price, the base should have been perfect and not with chipped holes and edges, which made me have to fill the bolt with more washers even though they wanted to reimburse the extra washers. A bit disappointing for this price, I find the base not worth the price.
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Highly recommended!
We purchased a cheap single kids' bed with drawers and a spot for guests. The delivery was very quick and tidy. The instructions weren't entirely accurate, but with some logical thinking, it was easy to assemble.
Quality could be better, but that reflects the price. Now the kids can choose their own bed in a few years.
We're happy with it!
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Mega cool climbing frame!!
Fast, hassle-free delivery right to the door. Everything is super packed. Instructions good. However, the long screws are very tight, we had to use glue in two additional places. They fit well through the thickest wooden beam, but when the angle is there, the counterpart doesn't fit properly.
Otherwise, mega climbing frame. Lots to swing, sway, and climb endlessly!!
Child is thrilled and so are all friends and parents. Doesn't seem so monstrous despite the size.
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We have purchased a cedar play tower. There was a very detailed manual for our product, really good quality in materials, and the design is really well thought out.
Super fast delivery - ordered Friday night and delivered Wednesday morning.
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Great service.
After ordering a bistro set the chairs did not arrive, I got in touch and they got it sorted straight away.
I would definitely recommend this business to anyone.
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Beautiful swing with slide
Setup was quickly done within 2 afternoons, swing and slide are as described. The swing is very good for our daughter to swing independently, we didn't need a toddler seat. We can only recommend the item, our daughter loves it!
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The large package was delivered neatly. It would be nice if someone could come to assemble the picnic table in this case, for a fee. It was quite a task!
A beautiful picnic table, round and very functional.
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Correct prices, quick preparation and delivery.\nSmall note on the packaging, a bit light and with no protection. The package was damaged upon receipt. Luckily, the product was unharmed.
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garden cabinet 'HUGO'
I bought the garden cabinet 'HUGO'. It is delivered as a kit. Although I was apprehensive about assembling the cabinet, the task turned out to be easier thanks to the extremely clever design.
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Perfect packaging. Check the condition of the wooden panels better. One was frayed and I had to use glue to fix it.
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Order of a toy (Step2 Rain Shower Splash Water Table with 13 Accessories - Blue & Green | Outdoor Play | Activity for the Garden) for water play, received on time, box in good condition and price 10€ lower than on sales sites. I recommend it!
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An online store where, if you want phone contact, a real person answers the phone.
The items are delivered on time and are well packaged.
Overall, it gives a good impression.
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4.37
Good25 reviews
since Oct 10, 2024
Contact
- +31318237697
- toysandgarden.com
- info@toysandgarden.com
- Veenendaal, NLD
About
Toys and Garden is the webshop if you are looking for toys and garden items. We have been the market leader in (outdoor) toys since 2001 and have since expanded our range with high-quality game tables...
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