Review summary
Customers consistently praise the high quality, durability, and performance of the cookware and knives. The effective non-stick feature is frequently highlighted, making both cooking and cleaning enjoyable. Many customers find the cookware easy to use and clean, appreciating the light weight, even heat distribution, and dishwasher compatibility. Delivery experiences are generally positive, with some customers noting the speed and care of shipments. Customer service is described as responsive and helpful, efficiently resolving issues and offering useful advice. Although some find the products expensive, most agree that the quality justifies the price. Some customers report occasional issues with couriers and delivery delays. There are mixed feelings about the products being made in China, with some expressing disappointment despite overall satisfaction with quality. Additionally, several customers wish for a wider selection of product sizes, combinations, and more flexibility in product offerings.
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How Trusted Shops prevents fake reviewsReviewshexclad.eu
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Quality and elegance of the products.
More sale offers!
Reply from hexclad.eu
Thank you for your lovely feedback! We’re delighted you appreciate the quality and elegance of our products. We appreciate your feedback regarding sale offers and will share it with our team!
Hexclad Support!
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Usual quality of items and good service.
Reply from hexclad.eu
Thank you for your kind feedback! We’re delighted you’re happy with our product quality and service. We truly appreciate your support!
Hexclad Support!
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Excellent products; take care when registering for the lifetime warranty.
Excellent products; fast and flawless delivery. Tricky lifetime warranty registration (I had already disposed of the shipping boxes and had difficulty finding the various code numbers that were needed for submission. Problem seems to have been resolved.
Reply from hexclad.eu
We're delighted to hear that you're enjoying your HexClad products and that your order arrived quickly and without issue.
We appreciate your feedback regarding the lifetime warranty registration process. We understand that locating the required information can sometimes be challenging, and we're glad to hear that the issue was ultimately resolved.
Thank you for your support, and we wish you many years of enjoyable cooking with your HexClad cookware!
HexClad Support.
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So far so good. They don't stick and do an excellent job with steaks and eggs. But I had them for only two weeks. Ask me in a year.
Reply from hexclad.eu
Thank you for sharing your experience! We’re delighted to hear that your pans are performing well so far, especially with steaks and eggs. We’ll be looking forward to hearing how they’re doing after a year!
HexClad Support.
Verified
Very quick delivery and very very good quality pans. Love them!
Reply from hexclad.eu
Thank you so much for your wonderful feedback! We’re thrilled to hear you’re loving the quality of your HexClad pans and that your delivery was quick. We really appreciate your support!
Hexclad Support!
Verified
Very nice product - the wok I bought!
Reply from hexclad.eu
Thank you for your lovely feedback! We’re delighted you’re enjoying your HexClad wok and hope it brings you many happy cooking experiences!
Hexclad Support!
Verified
Good customer service
You have a quick response to customer problems..
Hexclad EU has to find out what is happening on their delivery procedure in Spain.
3 issues on 4 orders is not good service but I appreciate the effort from Hexclad EU customer service to finally solve everything.
Reply from hexclad.eu
Thank you for your honest feedback and for recognizing the efforts of our customer service team. We sincerely apologize for the delivery issues you experienced with your orders in Spain, and we understand how frustrating that must have been. Your feedback is incredibly valuable, and we’ll be sure to share it with our EU operations team as we continue working to improve the delivery experience. We truly appreciate your patience and support.
HexClad Support.
Verified
So far… very good
So far… very good.
They are a little heavy but I will get used to it.
My fried eggs were “perfect”…
What I like the most is how you can transfer the pot from the stove to the oven and have a perfect dish.
Reply from hexclad.eu
Thank you so much for your thoughtful review!
We’re thrilled to hear your fried eggs came out perfectly and that you’re enjoying the versatility of going from stovetop to oven with ease. Our cookware is built for durability and performance, so while it can feel a bit heavier at first, many customers find it becomes second nature over time. Wishing you many more delicious meals with HexClad!
HexClad Support.
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A+
Reply from hexclad.eu
Thank you for your feedback! We appreciate your support.
Hexclad Support!
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Top quality
Reply from hexclad.eu
Thank you for your kind feedback! We’re delighted you’re happy with the quality of HexClad products.
Hexclad Support!
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💪🏼👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻
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Great pans so far.
don't like the fact that they are made in China.
Reply from hexclad.eu
Thank you for your feedback! We’re glad to hear you’re enjoying your HexClad pans so far. We understand your concern regarding where our cookware is manufactured, and we appreciate you sharing your feedback with us.
Hexclad Support!
Verified
The quality of the pans is superb. The delivery took a bit longer than I expected, but the pans were very well packaged and protected.
Reply from hexclad.eu
We're delighted to hear that you're impressed with the quality of your HexClad pans and that they arrived well packaged and protected. While we're sorry the delivery took a little longer than expected, we're glad your cookware reached you safely and was worth the wait.
Thank you for choosing HexClad. We truly appreciate your support and hope you enjoy many years of exceptional cooking!
HexClad Support.
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- Amsterdam-Duivendrecht, NLD
About
The Ultimate Hybrid Cookware: Launched in 2016, HexClad was invented to help every chef feel empowered in the kitchen by providing tools and inspiration that challenge the status quo and never compro...
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