Review summary
Customers consistently praise the high quality, durability, and performance of the products, often noting superior results compared to other brands. Many highlight the quick and reliable delivery service, as well as the helpful, responsive, and professional customer service. The ease of cleaning the pans and pots is frequently mentioned, with users describing it as quick and effortless. The non-stick feature and even heat distribution contribute positively to the cooking experience, and the lifetime warranty provides additional reassurance. Some customers have experienced delays or issues with couriers during delivery. Concerns have also been raised about the long-term durability of the non-stick coating and potential chemicals. Additionally, a few customers find the lifetime warranty registration process unclear or cumbersome.
This text was automatically created by an AI system from user reviews.
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How Trusted Shops prevents fake reviewsReviewshexclad.eu
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Verified
It keeps the heat. Takes less time to cook.
The lip in the pan is great ! Stop the oil from slippîng below the pan.
Reply from hexclad.eu
Thank you for your wonderful review!
We're thrilled to hear that you're enjoying your HexClad cookware. It's great to know that you're benefiting from the excellent heat retention, faster cooking times, and the thoughtfully designed lip that helps keep oil from spilling.
Thank you for choosing HexClad, and we wish you many more enjoyable cooking experiences!
The HexClad Support!
Verified
The service was good, but concerning the prices it should be.
You could offer more mixed special orders.
Better, You give a fixed reduction to any combination a costumer wants.
So it is more fun shopping. As it is now, you have to choose this or that offer.
High price and quality should go with flexibility!
Reply from hexclad.eu
Thank you for sharing your thoughts — we really appreciate your feedback.
We’re glad to hear that you were happy with our service! We also understand your point about pricing and flexibility. Your suggestion to offer more mixed or customizable combinations is a great idea, and we’ll certainly pass it along to our team for consideration.
Our goal is to make shopping fun and rewarding while delivering the high quality you expect, so feedback like yours helps us explore ways to improve the experience for everyone.
-Brittany, HexClad Support.
Verified
does it all...
quick delivery, great packing and good-looking pan.
heats up quickly, uses less energy and does everything we were told it would do -
non-sticking, searing and a kitchen joy...
Reply from hexclad.eu
Thank you for the fantastic feedback! We’re thrilled to hear your pan is delivering on performance, efficiency, and design. Enjoy every moment cooking with HexClad!
HexClad Support.
Verified
Un wok excelente, hay que lavarlo bien antes del primer uso, pero luego mejora con cada uso.
Reply from hexclad.eu
¡Muchas gracias por su reseña!
Nos alegra saber que está disfrutando de su wok HexClad. Tiene toda la razón: una buena limpieza antes del primer uso y el cuidado adecuado ayudan a obtener los mejores resultados, y nos encanta saber que su experiencia ha mejorado con cada uso.
¡Le deseamos muchas comidas deliciosas por delante!
El equipo de HexClad
Verified
Fantastic pans!!!!!
I ordered and tested two pans and was so impressed with the result that I ordered a whole set and substituted all my non Hexclad pans.
Need I say more?
Reply from hexclad.eu
We love hearing this!
There’s nothing better than putting our pans to the test and seeing the results speak for themselves. Welcome to the HexClad family and thank you for trusting us with your full kitchen upgrade!
HexClad Support.
Verified
very sharp, lightweight and comfortable to hold!
Reply from hexclad.eu
We're so glad to hear you're enjoying your knife and that you find it sharp, lightweight, and comfortable to hold. We truly appreciate your support and hope it serves you well for many years!
HexClad Support.
Verified
Great kit - really enjoying it
Great kit,
So far I had used only the biggest pot and the smallest pan.
Absolutely great set.
Just 1 note you could replace the 2 identical lids with something else. Not sure what is the chance that you use the same size pan and pot at the same time.
Something else instead would be a much better value - in my opinion.
Reply from hexclad.eu
Thank you for your thoughtful review! We’re really glad to hear you’re enjoying the set and that the pot and pan have been working great for you.
We also appreciate your honest feedback about the lids—that’s a helpful suggestion, and we’ll be sure to share it with our product team. If you ever have questions or need anything with your cookware, please don’t hesitate to reach out to us at support@hexclad.com Happy cooking! Therese d.- HexClad Support
Verified
poor quality pan! They don't have a serial number for the pan, food sticks to them a lot and they scratch easily! One big zero for you! Waste of oil, everything sticks on a very low heat. Disaster, shame on you. I want my money back for the 30 cm pan. Give me my 200 euros back! Order number; HCEU59548!
Reply from hexclad.eu
We’re really sorry to hear how disappointed you are with your 30 cm pan. We understand how frustrating it is when food sticks and the pan doesn’t meet your expectations. Please contact us with your order number, so our Customer Experience team can review the purchase and discuss the best way forward with you.
HexClad Support.
Verified
Tried many and finally happy!
My husband and I have tried many, many “pots and pans” and these are the best. By far! So glad we found them. Thank you!
Reply from hexclad.eu
Thank you so much for your amazing review!
We’re honored to hear that after trying so many different pots and pans, HexClad stands out as your favorite. That truly means a lot to us! We’re so glad you and your husband found us, and we wish you many happy years of cooking together with HexClad.
HexClad Support.
Verified
Very good quality, individual and cool design, excellent results in frying
Reply from hexclad.eu
We're delighted to hear that you're enjoying the quality, unique design, and cooking performance of your HexClad cookware. It's especially rewarding to know that you're achieving excellent frying results.
Thank you for choosing HexClad, and we wish you many more enjoyable cooking experiences ahead!
HexClad Support.
Verified
Good product
Good website
Good delibery
Reply from hexclad.eu
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our products, website, and delivery. We truly appreciate your support and hope you enjoy your HexClad cookware for years to come!
HexClad Support.
Verified
The pan heats up quickly and maintains its temperature well. When you fry eggs, they don’t stick. It works very well on an induction cooktop. I’m going to order the smallest size pan as well.
Reply from hexclad.eu
Thank you for your wonderful feedback! We’re glad to hear the pan heats quickly, holds its temperature, and performs so well for eggs and on induction. We’re sure you’ll love the smaller size too happy cooking!
HexClad Support.
Verified
Love my purchase!
Love using my frying pans!!!! Everything comes out great and so easy to wash! Am going to order some pots now :-)
Reply from hexclad.eu
Thank you so much for your wonderful feedback!
We’re thrilled to hear you’re loving your frying pans and that cooking and cleanup has been such a great experience. Enjoy your new cookware, and we can’t wait for you to try the pots as well! Happy cooking from all of us at HexClad!
HexClad Support.
Verified
Early days but so far so good easy to clean as I follow instructions on heat moderation 👍🏽
Reply from hexclad.eu
Thank you for your review! We’re happy to hear things are going well so far and that you’re finding the cookware easy to clean. Following the recommended heat moderation really helps deliver the best cooking performance, so we’re glad that’s working well for you. Enjoy your HexClad cooking experience!
HexClad Support.
Verified
The best fuckinf pots and pans I ever bought.
Reply from hexclad.eu
We're absolutely thrilled to hear that you love your HexClad cookware! Your enthusiasm means the world to us, and we're delighted that our pots and pans have earned a place as the best you've ever owned.
Thank you for choosing HexClad. We truly appreciate your support and wish you many years of exceptional cooking!
HexClad Support.
Verified
Great quality
Reply from hexclad.eu
Thank you for your kind words! We're thrilled to hear you're enjoying the quality of your HexClad cookware. We truly appreciate your support and hope it continues to exceed your expectations. Happy cooking!
HexClad Support.
Verified
Perfect!
Reply from hexclad.eu
Thank you for your wonderful feedback! We're thrilled to hear that you had a perfect experience. We truly appreciate your support and hope you continue to enjoy your HexClad cookware for many years to come!
HexClad Support.
Verified
Verified
Lids are useless - Good service
Superb customer service, but they could not really solve the problem with my order. All lids (6 units) leaked at the seam between metal and glass. It appears that it is a manufacturing fault. The rubber seal is not sealing. There are also very loud popping noises at higher temperatures, so loud you think the glass will shatter. Unpleasant. We have now received 2 replacement sets after very good contact with customer service. Both of them faulty as well. Now awaiting the 3rd set. I asked instead for a partial refund to get new lids myself, but this was not accepted. I'm afraid that this cycle will continue. We are very satisfied with the pots and pans; they are superb. The lid situation detracts massively from the otherwise positive experience though. I was offered to return everything for a full refund, so again, no issue with the service.
Reply from hexclad.eu
Thank you for taking the time to share such detailed feedback. We truly appreciate your patience and want to sincerely apologize for the continued issues you’ve experienced with the lids. We understand how frustrating it is to encounter repeated problems, especially when the rest of the cookware has met your expectations.
We’re glad to hear that our customer service team has been supportive and responsive throughout the process, and that you’re enjoying the performance of the pots and pans themselves. That said, we recognize that the lid concerns have significantly impacted your overall experience, and we’re sorry that the resolutions offered so far haven’t fully met your needs.
Your feedback has been shared with our product and quality teams, as it’s incredibly important in helping us improve. We appreciate your honesty and the opportunity to learn from your experience. If there’s anything further our support team can assist with, they’ll be happy to continue helping within our policies.
Thank you again for your transparency and for giving us the chance to address this.
Verified
