Knivesandtools.com
Reviews:

2,096 total reviews   1,036 reviews in the last 12 months

Review summary

Customers frequently praise the fast and reliable delivery, the high quality of products, and the careful, protective packaging. Customer service is generally regarded as responsive, helpful, and professional. Many appreciate the wide selection and variety of products, including hard-to-find items. Pricing is mostly considered fair or very competitive, and the ordering and payment process is found to be easy and straightforward. Some customers report occasional delivery delays or concerns with courier choice, rare instances of lower-than-expected product quality, and occasional issues with insufficient or tampered packaging. There are isolated negative experiences with customer service communication or issue resolution. A few customers feel certain items are overpriced or desire more transparency about additional costs, and there are rare mentions of confusion during the ordering process.

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ReviewsKnivesandtools.com

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Community member 
1 Reviews
 Verified

Thank you!

Orders are processed quickly and efficiently. All the products I've purchased are excellent quality. I'd also like to especially mention the customer support department, which I've had to contact several times. Not because of order issues, but because of changing personal circumstances or because of errors I made when placing the order. Each time, the support team helped to resolve my issues quickly and with maximum convenience. Thank you!
Community member 
1 Reviews
 Verified
Im so bored rating stores but this store really deserves it!! Some week and a half ago I ordered the ESEE PR4 knife in Greece where im from...I should mention at this point that ESEE knives are very hard to find in Europe. So far I've found this one that is in the Netherlands I think and then another one which I will not name in Finland!! So I'm really happy that I've found them much closer to me because I will definitely order more stuff from there!! The staff is so professional, very quick replies if you have questions on a particular product, the knife came really fast, in a very well taken care of package, everything was perfect!! The knife intact, razor sharp ready to be taken to the field!! I don't know what else to say other than this store has incredible products...really anything you might need if you're a outdoors man and they are all super polite and professionals!! Whatever you order it's gonna come fast and well packaged...congratulations!! I'm gonna be coming back for more!!
Community member 
1 Reviews
 Verified

Great products at unbeatable prices!!

The items I purchased were very hard to find much less to obtain. Knives and Tools had them in stock and in numerous quantities - all at VERY reasonable prices. Purchasing and shipping were about as simple as buying from most any other seller - quick and easy! The items arrived well-packed and packaged and were exactly what I was looking for. The product quality, communication, and service from Knives and tools are professional and top-notch, well deserving all five stars!! A+++++!
Community member 
1 Reviews
 Verified
There is an excellent range of knives on offer, purchasing is straightforward and payment is trouble free. It takes a little longer to ship to Lithuania but there are no issues. All in all an excellent company to deal with. My last purchase a ZT 562 folder is everything I expected, “you get what you pay for “.
Community member 
2 Reviews
 Verified

Great companyd

​Excellent experience with Knivesandtools. I bought De Buyer and Lodge pans and everything was perfect. The product quality is outstanding and the delivery was smooth and very fast because they ship everything directly from their own warehouse. ​The prices are fantastic – the best I have found in Europe for these products. Everything arrived well packed and exactly as described. ​A very trustworthy shop with great brands and excellent service. I highly recommend Knivesandtools and will definitely buy from them again
Community member 
5 Reviews
 Verified

It was very good in general like usual but this time ...

It was very good in general like usual, but this time the packing was flimsy, even tho the items arrived wel, in my opinion the packaging would be better more robustly acomodated, it was just a normal cardboard box and the items whitout any protection loose inside. if the box would have and accident during transportation the thermos that i ordered could be crumpled. Still usualy is better.
Community member 
1 Reviews
 Verified
I love the range of knives and whetstones you have available, I like the very fast delivery of the package, I like the extra details in the description of the product I buy, the only thing I would like to see is: that products made of fragile or expensive material such as expensive knives or whetstones would be packed in that bubble wrap transparent plastic. because sometimes those who deliver packages they can be a little careless and negligent.
Community member 
1 Reviews
 Verified
The ordering and purchasing were perfect the quality of my purchase was excellent. The only problem I had was with the courier, they asked for a drop point if I wasn’t home so I provided one, no attempt was made to deliver to my address and the parcel was dropped at the drop point along with all the other parcels for this area. It’s obviously easier to make one drop than actually deliver to the customer as promised.
Community member 
1 Reviews
 Verified
I like everything about knives and tools. What I don't like at all, is the DHL and then local post office method for delivery, it takes a long week for the package to arrive. Not to mention failed attemtps for delivery that are not real from DHL, they don't work well everywhere, I receive faster products from aliexpress with much cheaper delivery rates, than from them.
Community member 
2 Reviews
 Verified
I have no complaints. There is nothing that was not good. I myself made a mistake at first by not looking carefully at how to make the payment because I did not pay attention to the payment method myself and in a hurry I wrote with PayPal, but then I managed to find where to fix this and chose with a card and after that everything was perfect. But the oversight was mine and not your site. The oversight was on my part. So I can only thank you for the wonderful service. I wish you luck and keep up the good work. Thank you!
Community member 
1 Reviews
 Verified
Thank you for your reliability and fast delivery. I am delighted to own a Lionsteel M5 with CPM 3V steel, including a Kydex sheath. It's good to have a useful helper with you in the great outdoors. The knife is really beautiful and sharp. The handle fits my hand perfectly. Wonderful work! I am extremely satisfied with it... Really great!
Community member 
3 Reviews
 Verified

This is how I expect serious business should be operated.

Product descriptions were clear and precise so no additional information was needed - at least I didn't need them. All items arrived well packed and undamaged and there was also one surprise item that will come very handy. Also worth noting, my order/package arrived perhaps even sooner than I expected. My second order is already placed and judging by past experience, it probably will not be the last.
Community member 
1 Reviews
 Verified

They are really good.

Product was well packaged, timely delivered to courier. Parcel arrived in good condition. I do not buy things frequently (so I had only a handfull of orders on knives & tools over the years) but k&t do their best to make you feel valued.
Community member 
1 Reviews
 Verified

A store with a huge range of products, good prices and prompt shipping.

It is a reliable store with very good prices. Although it manages thousands of product codes, there is a full description for each product as well as several tips. The only thing I don't like is the lack of some codes and the long waiting time for new availability. I believe this could be fixed with predictable orders.
Community member 
8 Reviews
 Verified
Glad you asked! 😍🥰 I love your site, because my love for knifes. Maybe it is more of a fetish, then a love, it goes sooo deep! And especially small knifes. I totally LOVE the marlin, neckknife, out of one piece, made by Ostap Hel, great name, too! 👍🤗😊. The delivery is correct, the package too. The communication is great too. I would not know what you good do better.... Well, 😉 maybe have more great one piece small knifes! Just joking! 🥳.
Community member 
3 Reviews
 Verified
Product descriptions are clear and precise, the prices for quite a few products are affordable, the whole process od ordering7buying and payment was easy. Both packages arrived fairly quickly, with products inside well packed and intact. Perhaps a few more close - up photos of certain products within the product description would make choosing and buying even easier.
Community member 
1 Reviews
 Verified

Preodotti manomessi - Tampered products

Premetto che ho acquistato ben quattro coltelli molto costosi da knives and tools, l'ultima volta ho acquistato un cold steel SR1, che mi è stato consegnato tempestivamente, come di consueto. Purtroppo mi è arrivato il prodotto con la custodia del Cold Steel SR1 pocket knife 62L, che era stata aperta, mentre all'interno c'era un coltello diverso, il Cold Steel SR1 Tanto 62LA. Ho dovuto rispedire il coltello e chiedere di inviarmi il modello che avevo ordinato. La spedizione è durata letteralmente un mese, provavo a contattare il servizio clienti, è completamente inesistente !!! Ma non finisce qui, quando mi arriva il coltello che mi hanno rispedito, anche quest'ultimo mi è arrivato con la confezione aperta. Quando ho fatto notare che anche la confezione di questo coltello era stato aperta, mi hanno detto che lo avevano già sostituito una volta, peccato che lo avevano sostituito, perchè loro avevano manomesso la custodia di un coltello per metterne dentro un'altro. Mi hanno proposto di acquistarne un'altro facendomi carico delle spese di spedizione, come se la responsabilità dell'accaduto fosse mia. Quindi, fate attenzione !!! I prodotti, in alcuni casi sono manomessi, segnalerò l'accaduto al produttore Cold Steel. I'll start by saying I've purchased four very expensive knives from Knives and Tools. The last time I bought a Cold Steel SR1, which was delivered promptly, as usual. Unfortunately, the product arrived with the Cold Steel SR1 Pocket Knife 62L case open, while inside was a different knife, the Cold Steel SR1 Tanto 62LA. I had to send the knife back and ask them to send me the model I'd ordered. Shipping took literally a month. I tried contacting customer service, but it's completely nonexistent!!! But that's not all. When the knife they sent back arrived, it also arrived with the package opened. When I pointed out that the package for this knife had also been opened, they told me they'd already replaced it once. Too bad they replaced it because they'd tampered with the case of one knife to put another inside. They offered to buy another one, charging me the shipping costs, as if I were responsible for what happened. So, be careful!!! The products, in some cases, are tampered with. I will report the incident to the manufacturer, Cold Steel.

Reply from Knivesandtools.com

Gentile Cliente, ci dispiace sinceramente leggere la sua esperienza e comprendiamo perfettamente quanto questa situazione possa essere stata frustrante, soprattutto considerando il valore dei prodotti acquistati e le sue aspettative. Prendiamo molto seriamente segnalazioni come la sua: ricevere un articolo diverso da quello ordinato e con confezione aperta non è assolutamente lo standard che vogliamo offrire. Anche i tempi di gestione e la difficoltà nel contattare il servizio clienti non rispecchiano il livello di assistenza che intendiamo garantire. Allo stesso tempo, sulla base delle informazioni presenti in questa recensione, purtroppo non siamo in grado di risalire direttamente al suo ordine o di verificare nel dettaglio quanto accaduto. Per questo motivo, le chiediamo gentilmente di contattarci direttamente fornendo il numero d’ordine o i suoi dati, così da poter analizzare il caso in modo approfondito e trovare una soluzione adeguata per lei. Ci teniamo a chiarire che non manipoliamo i prodotti: eventuali aperture delle confezioni possono avvenire solo per controlli di qualità o resi, ma in ogni caso ciò deve essere gestito con la massima trasparenza e correttezza. La invitiamo quindi a mettersi in contatto con noi: faremo tutto il possibile per chiarire la situazione e risolverla nel miglior modo. Ci scusiamo nuovamente per l’esperienza negativa e speriamo di poterle dimostrare che questo non è il livello di servizio che rappresenta Knivesandtools. Cordiali saluti, Team Knivesandtools
Community member 
1 Reviews
 Verified
Please change courier for Croatia. Hrvatska Posta is the worst possible choice. The risk of loosing the order and for unseccesful delivery are about 90%.
Community member 
2 Reviews
 Verified
This was 5th time I have bought kinves from "Knives and tools". It was always a good offer, fast delivery and overall a very nice experience! Just about to place a 6th purchase...
Community member 
1 Reviews
 Verified

Great Service.

From my experience, everything has been well packaged and the content have been perfect. Only ever had one issue, and customer service was perfectly pleasant to deal with and the issue was sorted rapidly.

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