FixPart.noReviews:
2,722 reviews in the last 12 months4,237 total reviews
Excellent
Top positive review
Oct 18, 2023
Verified review
Order came quicly, and we got the correct parts at a good price. However I am not satisfied with the shipment. I ordered delivery to our business, but it was handled as a private package with delivery outside of office hours. That was very anoying as the order then tok several extra days before arriving at a pick up place.
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Top negative review
Nov 7, 2023
Verified review
Ordered a thermostat for a combifridge by Ikea/whirlpool. The thermostat should fit according to the model and type number. When it arrived and I tried installing it, it didn't fit as it was physically completely different. As shown by the attached picture of the light bulb holder part of the package. The picture shows the old and the new part.
I contacted customer service. The response time was extremely slow. It ended up in me not being able to return the product.
I enquired about another product that would fit. Fix Parts gave me a link to a product. I communicated to them that the product picture was identical to the part I had received that did not fit. Customer service claimed the new part would fit. Thus I ordered the new part. When it arrived, it was in fact identical to the first one and thus did not fit. Customer service has so far not responded to my latest claim to have them refund my purchase and cover my return transport costs, it has been several days since my request.
I would urge people to not use Fix Parts. If something goes wrong, they don't step up for the customer even when they are at clear fault.
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Reviews for FixPart.no
Dec 25, 2023
Verified review
høre på kunder når de forteller at deler ikke passer, har tatt bilder som tydelig viser at delene ikke passer min Kenwood kjøkkenmaskin, likevel ønsker dere video,har en mann som er mekaniker og flink med maskiner og verktøy som har hjulpet meg å finne ut at de ikke passer
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Jul 18, 2023
Verified review
Correct part but shady with klarna.
Correct part but the prices are nothing less than robbery and you take extra charge to use klarna which is supposed to be a free service to avoid being scammed by such conpanies like this. I suspect you have this in mind and fo your part do make extra money for nothing.
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Answer by FixPart.no
Jul 19, 2023
Good day, I am sorry to hear that you are not satisfied. We have a cheaper alternative available for many products. If you would like more information about this, please let us know. Bram, FixPart customer service
Oct 10, 2023
Verified review
Fixpart does not know how to mount the parts they sell. They can send detailed parts inventory lists, but cant advice on how to mount. Instead they refers to technicians. When I call a company with technicians they wont advice me until I buy part and labour from them.
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Answer by FixPart.no
Oct 12, 2023
Good day, I am sorry to hear that you are not satisfied. We will take this feedback into our meeting. Juliette, Customer service FixPart
Dec 9, 2023
Verified review
Etter å ha bestilt element, vart eg i tvil om da passa, sente mail te dykk. Svaret kom etter fleire dager, og bekrefta min antagelse. SENTE MAIL mm om at dåko måtte stoppe forsendelse, men ei…. No venter eg for 3dje dagen på retur
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Answer by FixPart.no
Dec 11, 2023
God dag, jeg beklager å høre at du ikke er fornøyd med produktet. Jeg ser at du ikke har bestilt riktig produkt. Vi har sendt deg returinstruksjonene som du kan bruke til å returnere produktet. Bram, FixPart kundeservice
Oct 27, 2023
Verified review
My ordered item was broken when I received it. I have already send a letter of complaint to the customer service and got a fast reply a day after but I have to wait for a couple of days for the proper response of my query.
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Dec 20, 2023
Verified review
Måtte returnere vare, då den fyrste eg fekk var feil. Her svikter dåko totalt, den returnerte vara har lege i 5 dg på Meny Grimstad uten at dåko har hente. HER HAR DÅKO ABSOLUTT ET FORBETRINGSPOTENSIAL!
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May 4, 2023
Verified review
Delen har ikke blitt levert ennå, bestilte 27.04.23 og i dag 04.05.23 er den ennå ikke levert.
På siden deres står det levering 1-3 virkedager.
Stemmer ikke helt, dere burde endre til 5++ virkedager
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Answer by FixPart.no
May 5, 2023
God dag. Jeg beklager å høre at du ennå ikke har mottatt bestillingen din. Jeg ser at den fortsatt er på vei. Vi har sendt sporingen som lar deg følge forsendelsen. Michèle, FixPart kundeservice
May 13, 2023
Verified review
Elendig kundeservice. Finner ikke telefonnummer eller returadresse, er helt avhengig av svar på mail. Det tar for lang tid!! Gjenstår å se om vi får pengene igjen for del som ikke passet…
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Answer by FixPart.no
May 15, 2023
God dag,,, Jeg beklager å høre at du ikke mottok riktig produkt. Vi har sendt deg instruksjonene som du kan bruke til å returnere produktet. Det kan ha havnet i søppelposten din, så vennligst sjekk der også. Michèle, FixPart kundeservice
Dec 26, 2023
Verified review
K vispen er helt feil størrelse.
K vispen som skulle være passe til maskinen vår var alt for liten. Den passer ikke litt engang. Eltekroken var bra.
Veldig dumt når merkingen er feil - styr med returnering og slikt.
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Nov 11, 2023
Verified review
Det stod på deres nettside levering etter tre virkedager. Jeg sendte min bestilling fredag 3. november og har pr. i dag 11. november har jeg enda ikke mottat min vare.
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Answer by FixPart.no
Nov 13, 2023
God dag. Jeg beklager å høre at du ennå ikke har mottatt bestillingen din. Jeg ser at den fortsatt er på vei. Vi har sendt sporingen som gjør at du kan følge forsendelsen. Bram, FixPart kundeservice
Nov 17, 2023
Verified review
Firma som bestilte varer. Da kan dere ikke sende dette med levering på kveldstid. Et firma har som regel åpningstid fra: 0800 - 1600
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Jun 7, 2023
Verified review
Mottok kun en del til produktet mener jeg bestilte og betalte for hele del (STRÅLE PISTOL TIL HØYTRYKSSPYLER)
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Answer by FixPart.no
Jun 8, 2023
God dag, jeg beklager å høre at produktet ikke ble levert i god stand. Vi har kontaktet deg for å se hva vi kan gjøre for deg. Vi beklager uleiligheten. Michèle, FixPart kundeservice
Apr 30, 2023
Verified review
Bruker lang tid på å få hjelp med kundersservice, ikke gratis retur frakt om det er feil produkt.
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Answer by FixPart.no
May 2, 2023
God dag, jeg beklager å høre at du ikke er fornøyd. Vi har sendt deg instruksjoner om hvordan du returnerer produktet. Det kan ha havnet i søppelposten din, så vennligst sjekk der også. Michèle, FixPart kundeservice
Nov 12, 2023
Verified review
Prices exceeding value
Your prices i.e. a small spring, an internal part, set to almost NOK 400 is out of line.
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Aug 25, 2023
Verified review
The fridge shelf arrived broken and was not the right shelf either.
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Jun 24, 2023
Verified review
Order 4 times - recieved 1 item
Not good enough-sorry
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Answer by FixPart.no
Jun 26, 2023
Good day, At the time of your order, we unfortunately did not have all products in stock (anymore). The products we did have in stock have already been sent to you, so you don't have to wait for those. The other part of the order will be delivered later. Bram, FixPart customer service
Nov 28, 2023
Verified review
Mangelfull levering
Lang leveringstid. Bare halve bestillingen levert.
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Answer by FixPart.no
Nov 30, 2023
God dag, på bestillingstidspunktet hadde vi dessverre ikke alle produktene på lager (lenger). De produktene vi hadde på lager er allerede sendt til deg, så du trenger ikke å vente på dem. Den andre delen av bestillingen vil bli levert senere. Bram, FixPart kundeservice
Oct 3, 2023
Verified review
Make it easier to navigate the different products
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Sep 30, 2023
Verified review
Wrong product ordered and delivered
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May 2, 2023
Verified review
the webside was down 5 of 10 times
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Answer by FixPart.no
May 3, 2023
God dag, jeg beklager å høre at nettstedet ikke fungerte som det skulle. Hvis vi kan hjelpe deg med dette, vennligst gi oss beskjed. Michèle, kundeservice hos FixPart