Mistral.com

Reviews:

⭐⭐⭐⭐⭐ I couldn't be happier with Mistral. Their customer support is outstanding – always polite, professional, and very quick to respond. Shipping was fast and everything arrived exactly as expected. The product quality is excellent, and the value for money is hard to beat. I also really appreciate that customer feedback seems to be taken seriously. Initially, I experienced a small display issue with the webshop when using Safari. It has since been fixed, possibly following my feedback, which left a very positive impression. Thank you to the entire Mistral team for the excellent service. You've gained a loyal customer, and I'll definitely be ordering again!

I want to set one point straight from an earlier review. I had described the Sabre 2000 front wing as discontinued. Mistral has since confirmed that the Sabre range is being continued and was only out of stock, and the wing is in fact listed on their website — so I withdraw the 'discontinued' wording. Credit where it's due. What remains accurate, and is worth knowing if you are counting on a specific component: the front wing I wanted was not available when I ordered, with no firm delivery date given at the time. On the main issue: on a high-value order I reported three defects on 5 July 2026 — lifting deck pads, a mast that takes on water, and wings printed at 7 psi against an advertised 10 psi — and received no substantive reply until I raised the matter publicly. Since then Mistral has come into direct contact and put a concrete solution on the table: a complete replacement foil set for the faulty one, a compensation wing, and a goodwill package. We are now settling on that basis, with a few details still being finalised. Once we were actually in contact the response was quick and constructive; my one reservation is that it took a public review to get there. I will update this review again once everything is fully resolved.

This review was originally about customer service, which was the biggest problem at the start. I raised legitimate defects — a leaking Sabre mast, EVA pads coming loose, and Skywave wings printed at 7 psi despite 10 psi advertised — in a formal notice on 5 July 2026. For about two weeks I received no substantive reply, while my public review was answered almost immediately. That contrast was the frustrating part: the time and attention clearly existed, they just weren't reaching the paying customer waiting for help. Update, 22 July 2026: since then Mistral has come into direct contact and put a constructive solution on the table — a complete replacement foil set for the faulty one, a compensation wing, and a goodwill package. We are now settling the matter on that basis, with a few details still being finalised. Credit where it's due: once we were actually in contact, the response was quick and solution-oriented. My remaining reservation is that it took a public review to get there — a complaint like this shouldn't need public pressure to draw a reply. With the substance now being addressed, I'm updating my assessment accordingly.

Ich mag die Größe der Tasche, perfekt für die kleinen Dinge die man braucht für eine längere Strecke über den See. Ich hoffe, dass die Tasche lange hält. Durch die Lieferung sind Knickstellen entstanden, wo ggf. das Material schneller als gehofft kaputt gehen könnte.

I bought three products and initially had a problem with each one: – The mast of the 1700 Sabre set was not properly sealed; water entered the mast in use, and the seal looked as if it had been patched. The identical 82 cm mast from another set is sealed correctly. – The bonding on two of the EVA deck pads was coming loose. – The Skywave wings (4.2 and 5.0) are printed with a maximum of 7 psi, whereas the website advertises 10 psi for the Ho'okipa material. The pressure advantage the material is marketed on — a key reason I bought — was therefore not delivered, and the 7 psi limit was not disclosed at the point of sale. My written complaint of 5 July (with photos) went unanswered for about two weeks, which is why I raised the matter publicly. Update, 22 July 2026: After the review, Mistral got in direct contact and put a constructive solution on the table — a complete replacement foil set for the faulty one, a compensation wing, and a goodwill package. We are now settling the matter on that basis, with a couple of details still being finalised. Credit where it's due: once we were actually in contact, the response was quick and solution-oriented. My one reservation is that it took a public review to get there — an initial complaint of this kind should not sit unanswered for two weeks. With the substance now being resolved, I'm revising my earlier assessment accordingly. Second update, September 2026: Unfortunately I have to revise my assessment down again. The original defects were resolved constructively, as noted above – but since then a series of new failures has undermined my confidence in the gear altogether. First, the plastic clip on a wing's handle leash snapped in ordinary conditions (around 20 knots – strong, but nowhere near storm force). The leash gave way completely and the wing was carried across the lake; I had to paddle back to shore, go around the lake and search for roughly two hours before recovering it, by then damaged. Since then, the 4.2 wing has developed a confirmed leak – it drops from 7 to 5 psi in about twenty minutes. And today I found that the seam on the 5.0 wing is opening up along its length, with the bladder already pushing through at one point. For the record, neither wing was ever inflated above 7 psi (the maximum printed on them), so overinflation is not the cause. With both wings out of action I had to pack up and drive home without getting on the water at all. For a premium-priced set, this level of durability is simply not acceptable. A single item failing once can happen to anyone; faults recurring across the whole order – and on safety-relevant parts, since a leash failing means losing your wing on open water – are a different matter. At this point I have lost confidence in the product and have asked to return the order. I'll update once more when I see how this is handled. The earlier resolution was genuinely good, and I would like to be able to say the same again.

Super rasche Lieferung. Zuverlässige Versandinfo vorab. Die Verpackungen zweier Paddel war etwas spartanisch, nur etwas Plastik drumrum. Der Lieferdienst hat es Gott sei Dank nicht geschafft, die Ware zu beschädigen.

Das Mistral Adventure 12'6 ist ein hervorragendes Touring-SUP. Es ist sehr stabil, gleitet leicht durchs Wasser und hält die Spur ausgezeichnet. Hochwertige Verarbeitung und ideal für längere Touren sowie entspannte Ausflüge. Klare Kaufempfehlung!

Really nice product, quite happy with it for the first uses we had of it. Easy to inflate, to transport and to use overall A bit sad cause we thought the seat would be included for the “kayaking” experience as it was seen in the pictures. Delivery was also really fast, Thank you

The site is user friendly and very clear in terms of specs. The nice to have after the other with the free option to garanti the delivery of the order

Board not yet tested. The delivery was quick and makes a very good impression. Board looks very good.

La qualité des produits proposés avec les paddles Mistral je possède 3 modèles différents. Olivier D.

Leider sehr wenig Auswahl verfügbar und bei den Sets weniger Zubehör inkludiert als bei anderen Anbietern. Kaum SUPs mit Doppelkammer. Rücksendung geht auf Kosten des Kunden obwohl der Warenwert über €40,00 liegt. Warum sind so viele Mistral SUPs über andere Händler verfügbar aber nicht bei Mistral selbst?

La planche est très stable, elle fonctionne très bien dans toutes les conditions et permet vraiment de faire des expéditions tranquilles !

Good SUP, easy to inflate. Air pressure display doesn't work at the air pump. To mount and demount the fin is fiddly, this should be solved easier.

It was delivered quickly, with no problems. One remark: Although I've already received the product, the order has been "in processing" since payment was completed.

Best Support contact ever, guarantee handling is excellent!

Bought a Mistral board after a recommendation from a friend. Amazing gear, with a good carrying bag. Easy to pump it up it with the delivered pump.

Not clear what sups the fin was suitable for.

Very good Wing in pumping an crossing again the Wind.

Sehr guter Wing der hält was er verspricht. Bein meinen 75 kg geht es jetzt schon problemlos bei 10 knoten aufs Foil.