Authentic reviews from real people.
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Verified
I did not get any Information, that my order is sent in 2 parts, when it will arrive and if it will arrive…
I hope so, because all of my friends and Family are absolutely satisfied with their Mistral gear!
Reply from Mistral.com
Good day Mr Wagner,
It is very unfortunate that our transport company is suffering delays. However the track & trace that you should also have received informs you step by step on the delivery status. In case you have not received or have misplaced the track & trace information, please contact our customer service departement via info@mistral.com.
We are sorry about this inconvenience and wish you a great summer!
Verified
Overall delivery experience
Hi, the delivery and the package tracking have been a complete disaster. The tracking updates have been unreliable, and the overall delivery experience has been very frustrating.
Reply from Mistral.com
Good day Manfred, thank you for the review. Unfortunately many transport companies are facing challenges with on time deliveries.
Have you received the track & trace information? We see that your order is to be delivered today (07-07)
We hope you will enjoy your Mistral purchase, have a great day!
Verified
Top Qualität and Features for a touring sub Board
Reply from Mistral.com
Thank you for your fantastic review! We’re delighted to hear that you enjoyed your Mistral experience. Your support means a great deal to our team and motivates us to keep delivering the best products and service possible.
Team Mistral wishes you a wonderful summer filled with sunshine, adventure, and unforgettable moments on the water!
Verified
Alles bestens gelaufen.
Reply from Mistral.com
Thank you for taking the time to share your experience! Knowing that you’re happy with your purchase truly makes our day. We appreciate your trust in Mistral and hope your new gear brings you many great adventures.
Team Mistral wishes you an amazing summer and plenty of time on the water!
Verified
Verified
Reply from Mistral.com
Thank you for your great review! We’re grateful for your support and happy to know that we could meet your expectations. Reviews like yours help us continue to improve and grow.
Wishing you an incredible summer and many unforgettable adventures from all of us at Team Mistral
Verified
Reply from Mistral.com
Thank you for your great review! We’re grateful for your support and happy to know that we could meet your expectations. Reviews like yours help us continue to improve and grow.
Wishing you an incredible summer and many unforgettable adventures from all of us at Team Mistral
Verified
Reply from Mistral.com
Thank you for your great review! We’re grateful for your support and happy to know that we could meet your expectations. Reviews like yours help us continue to improve and grow.
Wishing you an incredible summer and many unforgettable adventures from all of us at Team Mistral
Verified
Reply from Mistral.com
Thank you for your great review! We’re grateful for your support and happy to know that we could meet your expectations. Reviews like yours help us continue to improve and grow.
Wishing you an incredible summer and many unforgettable adventures from all of us at Team Mistral
Verified
Reply from Mistral.com
Thank you for your great review! We’re grateful for your support and happy to know that we could meet your expectations. Reviews like yours help us continue to improve and grow.
Wishing you an incredible summer and many unforgettable adventures from all of us at Team Mistral
Verified
Still waiting for a SUP.
I purchased a SUP which was supposed to arrive in two to five days, paid for It and a week later It is not even delivered. There is some kind of trouble with the delivery company, but they did not tell until the order was issued. I do not really know if It Will arrive tomorrow or next summer.
Reply from Mistral.com
Good day Alberto,
It is very unfortunate that our transport company is suffering delays. However the track & trace that you should also have received informs you step by step on the delivery status.
The track & trace now shows that the parcel will be delivered today.
We are sorry about this inconvenience and wish you a great summer!
Verified
Reply from Mistral.com
Thank you for your great review! We’re grateful for your support and happy to know that we could meet your expectations. Reviews like yours help us continue to improve and grow.
Wishing you an incredible summer and many unforgettable adventures from all of us at Team Mistral
Verified
Reply from Mistral.com
Thank you for your great review! We’re grateful for your support and happy to know that we could meet your expectations. Reviews like yours help us continue to improve and grow.
Wishing you an incredible summer and many unforgettable adventures from all of us at Team Mistral
Verified
I ordered a SUP more than a week ago, delivery should have taken place within 2-4 days. It has not been delivered yet. However, there is no Communication whatsoever as to when the delivery will take place. Instead I get a request to judge Mistrals performance…
Reply from Mistral.com
Good day Martin,
It is very unfortunate that our transport company is suffering delays. However the track & trace that you should also have received informs you step by step on the delivery status.
The track & trace now shows that the parcel will be delivered tomorrow.
We are sorry about this inconvenience and wish you a great summer!
Verified
Leider ist das Bord nach über einer Woche noch immer nicht angekommen, obwohl die Lieferzeit mir 1-2 Tagen versprochen wurde
Reply from Mistral.com
Good day Veronika, thank you for the review. Unfortunately many transport companies are facing challenges with on time deliveries.
Have you received the track & trace information? We see that the order is to be delivered today (07-07)
We hope you will enjoy your Mistral purchase, have a great day!
Verified
Reply from Mistral.com
Good day Ivo,
Can you please inform us about any issues that you may have with our products or service.
Without detailed information we cannot provide you the proper service.
Have a great day!
Verified
Reply from Mistral.com
Thank you for your great review! We’re grateful for your support and happy to know that we could meet your expectations. Reviews like yours help us continue to improve and grow.
Wishing you an incredible summer and many unforgettable adventures from all of us at Team Mistral
