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Review summary
Customers frequently praise the fast and reliable delivery, as well as the helpful, responsive, and solution-oriented customer service. Secure and protective packaging is generally appreciated, and the quality of lamps and lighting products often meets expectations. Descriptions and images usually match the received products, and many highlight attractive prices and good value for money. Issues such as defects, wrong deliveries, or damages are generally resolved quickly with smooth complaint handling. Some customers report delays or issues with shipment timing, and a few have experienced poor communication or slow responses from customer service. There are occasional mentions of excessive or damaged packaging, and some have received products with defects or mismatches in quality. Discrepancies in features, sizes, or colors have also been noted by a minority.
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How Trusted Shops prevents fake reviewsReviewslamps.eu
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The lamp matches the description exactly and gives a high-quality impression. The finish is clean, the assembly was straightforward, and the light is pleasant and even. Visually, it looks very modern and fits perfectly in the room. The price-performance ratio is very good in my opinion. Delivery and packaging were also flawless. Clear purchase recommendation.
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The delivery was fast. I also really like the lamp.
However, I was somewhat disappointed with 2 points
1. Adjusting the sensor and light intensity is a bit difficult. The cover is stiff and the distance cannot be adjusted.
2. The lamp glass has an inclination.
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Out of the six lights on the floor lamp…
UPDATE: The team at Illumination weresuper accommodating in that they sent a new frame to replace the faulty one :) This was some great and helpful customer service!
Out of the six lights on the floor lamp unit, only five of them work. I have tried using new bulbs in case of a bulb issue but it seems to be an issue with that part of the lamp itself. The base of the bulb holder arrived cracked as well.
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Wrong item and incorrect information.
Unfortunately, the lamps delivered are not exactly "the" ones I ordered according to the article number.
They look similar, they look good too, but they are different with a different name and different article number.
The details of the respective lamps also do not seem to be correct when you look at the pictures.
Switch present, dimmable/not dimmable (mine is supposed to be dimmable, I also have a suitable bulb for it, but nothing can be dimmed).
Among other things, these incorrectly delivered lamps are also slightly cheaper in price than the ones I actually ordered.
Now I have, since I paid immediately with PayPal (even though it was only a small amount), paid more than "these" incorrectly delivered lamps.
Well. I'm leaving it at that, but it would have been more sensible to pay attention to the "correct" article number when assembling the items.
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Decisive was the design! The metal thickness leaves something to be desired, which is currently due to the price in these times! We will see in the coming years how the metal withstands the weather! Otherwise, I am initially very impressed!
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All good
Everything in order! Good, friendly customer service, even when returning an item. Only criticism: it would be nice if you could call. I had a question about a product. I'd have liked to discuss it briefly over the phone. But all is cool overall.
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Great eye-catchers
We received our lamps without damage, they were delivered very quickly and are visually very beautiful. However, since we are about to move and they are not yet mounted, I can't add pictures, but we are very satisfied with the selection.
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Fast delivery, good quality, we are very satisfied. We are renovating a house piece by piece and will also need new lamps.
We will see you again and will recommend you further.
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Very smooth from ordering to delivery ,
Still have an ongoing enquiry with bulb sizes .I think the sizes per item should be simplified not just a drop down bar with all sizes ..actually the right size for the product ordered
But perfect in every other aspect
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Very professional, recommendable!
Very professional online presence, the price-performance ratio is TOP, the lamps are completely transport-safe packed, the assembly instructions are easy to read.
We bought 4 outdoor lamps, they are already in operation and work to our full satisfaction.
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Very good lamps
I have already bought several lamps here for the second time and am very satisfied.
High-quality products at pleasing prices.
Packaging, shipping, and customer service top-notch!
I would buy from lampe.de again.
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Quick delivery at a great price!!
I bought this in DE because it was no longer available in NL. I already had one in the bedroom and wanted another because it's super quiet. Such a nice fan and thanks to the German neighbors, I now also have one in the living room.
Ordered on Wednesday, received in NL on Saturday
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Quick delivery, very well-packaged goods, because they are high-quality!
I find it hard to believe that one with a note indicating it must be ordered from the manufacturer cannot be exchanged. It is a standard version, that was in stock in two other colors.
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Unfortunately, I bought a floor lamp that was not usable as needed.
The return was possible without problems.
Recommendable!!!
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I was very satisfied with the fast delivery. The complaint was also handled quickly by lampe.de. I can only recommend shopping at lampe.de.
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the quality of the lamps is so far good and as expected. the shipping was really impossible. 3 separate packages arrived at intervals of 4 weeks and there was no information. the lamps were individually distributed across the packages (including individual parts of the different lamps and different packages) which makes assembly impossible. According to the user account, you also couldn't distinguish between the packages because there was no list of what was in which package. and the matching bulbs for the lamp were randomly distributed among all packages (also listed incorrectly in the package). so I won't do that again, especially since we paid almost 600€ at lampl. de.
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Reply from lampe.de
Unfortunately, the order had to be split into multiple packages due to the size. However, we sent you notifications about this, which also included the list of the divided items.
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Everything okay
The shopping was very straightforward, but the product presentation in the pictures was quite good.
Only for shipping costs, it would be nice to have DHL as a standard.
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Beautiful lamps at a fair price. Large selection. The items match the product images exactly and the quality is good. The delivery time was a bit long, over two weeks.
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It was all very quick and uncomplicated. The lamp looks exactly like in the picture. Very good quality, I am very satisfied.
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Defective Products x2
We received 2 broken deliveries twice in a row ...
Despite these mishaps, I would like to commend the customer service who was very responsive to these 2 situations and offered suitable solutions.
Only advice: pay attention to the choice of your carriers and the packaging of the products ...
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4.00
Good22 reviews
since Aug 31, 2022
Contact
- www.lamps.eu
- info@lamps.eu
- Köln, DEU
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