papique.com
Reviews:

119 total reviews   91 reviews in the last 12 months

4.12

Good

119 total reviews
91 reviews in the last 12 months

5
68 %
4
11 %
3
3 %
2
< 1 %
1
18 %

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Review summary

Customers appreciate the regular and clear communication about order status, as well as the excellent, responsive, and helpful customer service. Products are generally well-received, with many highlighting the pleasant scent, authenticity, and good condition upon arrival. Packaging is often praised for its security and protective qualities. However, shipping fees are commonly regarded as expensive and a drawback to the service. Delivery times receive mixed feedback, with some customers experiencing slow deliveries or even non-delivery of their orders. A few customers also mention occasional issues with packaging.

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Reviewspapique.com

(16)
(0)
(3)
(10)
(62)
Community member 
2 Reviews
 Verified
Happy to find perfume but surrpsied by shipping cost
Community member 
1 Reviews
 Verified
Excellent customer service follow up
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified
The item I ordered was not in the packaging shown on the site.

Reply from papique.com

Thank you for your feedback. We are sorry that the packaging did not meet your expectations. The product you received is authentic, brand new, and fully conforms to your order. Manufacturers may update the packaging or presentation of their products without prior notice, while the formulation and authenticity remain unchanged. As stated in our Terms and Conditions, customers may receive the latest packaging or version supplied by the manufacturer. We appreciate your feedback and hope you enjoy the product.
Community member 
1 Reviews
 Verified
Great service I was slightly intimidated, knowing that the item or the fragrance was coming from far far away great distance, and it arrived in the communication was outstanding. I will recommend a service to anyone.
Community member 
1 Reviews
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Community member 
1 Reviews
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Community member 
1 Reviews
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Great service, quick and always in touch. Shippy information great and helpful. Excellent all round.
Community member 
1 Reviews
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1 Reviews
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1 Reviews
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Community member 
1 Reviews
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Reply from papique.com

Buongiorno, l’ordine #7165 risulta consegnato in soli due giorni lavorativi, con uno sconto del 20% e con la protezione acquisti fino a 2.500 €. La recensione non contiene alcun commento, quindi non riusciamo a comprendere il motivo della valutazione di una stella. La invitiamo a indicarci quale problema ha riscontrato, così da poter verificare e offrirle assistenza. Servizio Clienti Papique
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
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1 Reviews
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Item arrived by post much earlier than predicted.
Community member 
4 Reviews
 Verified
No he recibido mi pedido La empresa de transporte lo devolvió al no poder entregarlo en ningún punto de recogida. Dónde está mi compra? Y mi dinero?

Reply from papique.com

Estimada Sílvia: hemos comprobado el envío del pedido #6974. Según la información del transportista, el paquete fue entregado y firmado por el destinatario. Por lo tanto, el envío no consta como devuelto ni pendiente de entrega, sino como entregado correctamente. Le recomendamos comprobar también con las personas de su domicilio que pudieran haber recibido y firmado el paquete. Atentamente, Papique.com
Community member 
1 Reviews
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1 Reviews
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1 Reviews
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Paperwork solution 4

The authenticity of the product and delivery time.
Community member 
1 Reviews
 Verified

Great Service

I had no problems receiving my order in a timely manner. Definitely recommend this company!

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About

papique.com

Papique is a curated luxury perfumery: niche fragrances, artistic maisons and rare essences, with over 48,000 references. Original products from official distributors, worldwide tracked shipping with ...

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