Review summary
Customers consistently praise the support team for their responsiveness, helpfulness, and effective problem-solving. Fast and timely delivery is frequently highlighted, and many appreciate the wide selection and availability of products, making it convenient to find needed items in one place. The website is generally easy to use and informative, with competitive and attractive prices noted as a strong advantage. Secure and careful packaging is often mentioned positively, and return processes and issue resolution are usually smooth and efficient. However, some customers report occasional lapses in communication or tone from the support team. Delivery delays and inconsistencies, often related to external couriers such as UPS, are a recurring issue, with complaints about missed deliveries, lack of courier communication, and split shipments. There are sporadic complaints about price fluctuations and high shipping costs, as well as poor packaging quality and occasional damage to boxes or products. Some users experience technical glitches, usability issues, or difficulties with payment and order tracking on the website. Additionally, a few customers encounter frustrations with compensation or product defects during the returns process.
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How Trusted Shops prevents fake reviewsReviewsSport Conrad
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Verified
Dissappointed with their customer service
I bought a pair of skis that supposedly had a delivery time of about 5 working days. Ten days after ordering them, I wrote to ask about the status, and they told me they had a lot of orders and were therefore delayed. Suspiciously, just a few minutes later, my order was shipped. What would have happened if I hadn’t complained?
The order arrived, but I’ve noticed that the quality of the packaging and the attention to detail have worsened over the years. I’ve been buying equipment from Sport Conrad for many years, and I’m sorry to say that I’m becoming increasingly disappointed with their customer service.
Reply from Sport Conrad
Dear Customer
Please contact the CS at Sport Conrad with your problem.
info@sport-conrad.de
Sport Conrad Team.
Verified
I ordered ski boots, when they arrived there were a lot of defects. There was a big scratch on the edge band, a scratch on the Boa system, the liner was stained with glue. The Allen key was missing from the box.
The seller offered a 30 euro discount (some 7% of the total price), because of all the defects I asked for a 15% discount, which the seller did not agree to.
The goods were probably already with someone or damaged in the store, the seller should have known that, especially since the product is incomplete.
Although at the time of purchase this model and size were available in several EU online shops at the same price, I decided to put my trust in Sport Conrad. When the boots arrived and when I saw the defects I felt disappointed.
In the end I kept them, because my size was no longer available in other stores. That 30 euro discount means nothing compared to when you receive a damaged product.
Reply from Sport Conrad
Dear Customer
Please contact the CS at Sport Conrad with your problem.
info@sport-conrad.de
Sport Conrad Team.
Verified
On the positive side: The product received was as expected. Shipping was fast. On the downside: Tracking the shipment was difficult. Both in this order and the previous one, the boxes arrived damaged, revealing the skis inside. Despite having notified them of this problem in the first shipment, they have not taken any protective measures for the second.
Verified
UPS has bad connection with the local courier “In-time” in Bulgaria and always they lost some final customer information in between. Pls use DSV for shipment in Bulgaria.
Everything else was great. Prices, feedback, customer support, quality of the products, site organisation….Wil continue to purchase sport items from you!
Verified
The parcel arrived on time and was well packed.
The boots had a small defect, and after submitting a claim, Conrad handled the issue very satisfactorily.
The only improvement I would suggest is making your first response clearer, as I did not understand that you were sending me the replacement part mentioned in the invoice.
I will shop again in Conrad
Thank you very much
Verified
Friendly with some room for improvement
Very friendly and transparant service after sale. Some things to improve:
- I had some trouble to find out how to combine a complete ski kit.
- after purchasing the ski kit, I thought it was clear that the bindings needed to be attached to the skis as I even said in what position they needed to be. However, at the bottom of the confirmation email, a small line was added to confirm this. I've read over this line what made that I received the ski kit too late for using them in the mountains this season.
Verified
The delivery has been awful this time.
I have had may orsers before and mostly there has been no issues with the delivery. This time i have rdered two skis and some accessories. The accesories have been delivered within couple of days while the skis took two weeks to Austria. Preveious orsers have been delivered within a week. I do not get why the packages have been seperatly delivered and most annoyingly all pacakges had to be picked up at the local post office. There have been no trials of home delivery at all. (Same address have been used as before and on all previous occasions hone deliveries have been made)
Verified
Best outdoor equipment shop in Europe?
Always an excellent range of products, attractive prices and quick deliveries. I have also received excellent support on the few occasions I have needed any. I am a longtime customer of SC and have bought more than 10 sets of skis, couple of skiboots, shoes and other products.
Verified
I like to order from Conrad, because of their wide and complete range. It happened to me in the summer that I ordered ski boots, Conrad confirmed the order and then I received a message that they did not have my size. After a little disappointment, I chose another and more expensive one /same model, new year/ It was a very pleasant surprise for me when you sent me the boots for the price of ski boots of a 2-year-old model. For this gesture, I remained your loyal customer. Thank you.
Verified
Pretty good except for some issues with shipping. The order was shipped in separate packages and with separate comanies. First package was delivered quickly, but for the second one I did not even receive shipping information. When asking SC I got a strange reply where SC asked me to provide them with a tracking number and also gave me the tracking no I should priovide them with.. perhaps a language mistake, at least I finally got the shipping info and could see that the package was stuck with UPS. The package did finally arrive (without updates from UPS) and items are all good.
Verified
ho chiesto come mai non potevo inserire i mm per regolare lo scarpone, mi e' stato detto dall'assistenza di farlo nei commenti e non ci sarebbero stati problemi,poi pero' e' arrivato con nessuna regolazione. Se non si voleva prendere in carico questa responsabilita' basta chiedere e avrei mandato un amail
Verified
This was my first purchase in Conrad Sport, which was based on a recommendation from a friend. Based on this expereince I do not have any suggestions. Communication was clear, continuous so I knew what is going on with the shipment.
Verified
Good quality well priced
I like meaningful information about product, focus on good quality lee money.
You could improve your search mechanism. Looking for different sizes in different metrics is far optimal. The same for example for ski length - it should be from to instead of selecting many checkboxes being forced to enter the same selection page many times
Verified
Nie mam zastrzeżeń, podoba mi się sposób wyszukiwania ,sposób realizacji zamówienia ,świetne towary ,szybka realizacja 👌
tak powinien wyglądać dobry sklep online ?!
pozdrawiam z Polski👋
Greg
Verified
La perfection Tecnica Cochose HV 120
Une superbe chaussure. Pointure parfaite selon le guide des tailles communiqué par le site. L’ensemble de mon parcours client chez conrad a été d’excellente qualité. Depuis la qualité de ma naviguation sur le site internet jusqu’à la livraison de ma chaussure. Concernant la chaussure, elle est incroyable à tout point de vue.
Verified
ortovox skitour backpack…
Have baught an ortovox skitour backpack Haute route 32 for very good price. I am very satisfied with it and mainly I was really surprised how quick my parcel found me in in my country (slovakia). It spend I think only 3 days and delivery men just ring me in front of the door… perfect… wish you all the best
Verified
The Salomon cross-country boots are not comfortable. On the inner side of the foot I can clearly feel an uneven area, which seems to be caused by the tongue, stitching, or another structural element inside the boot. This creates pressure and would likely lead to chafing while skiing. In my opinion, heat-molding would not resolve this issue, as it appears to be related to the internal construction or shape of the boot rather than the fit.
Verified
Fantastic assistance
As described and rapid delivery. Fantastic assistance post purchase as i needed assistance with a question on ski boot lengths. Will absolutely purchase again from Conrad sport at the earliest opportunity.
Verified
Excellent!
First of all the customer service is awesome! The answers are quick, right on point and informative. Knowledgeable staff that gives really good answers so to speak.
The purchase went smooth without issues and I really like the function where you do a set with a combination of the gear that you want.
Shipping was faster than anticipated. The packaging could be better but nothing to really complain about.
Overall a really pleasant experience as usual! Will continue to order my future gear from Sport-conrad!
Verified
I liked that I received updates about my order very quickly; the couriers you work with in Bulgaria were very polite too. I felt secure that the very expensive equipment I ordered would not get lost on the way, and even if it did, I have multiple channels to communicate this and transparent policies.