superbalist.com
Reviews:

390,251 total reviews   121,654 reviews in the last 12 months

Review summary

Customers consistently praise the fast and reliable delivery, professional and responsive customer service, and the hassle-free returns and exchanges process. The user-friendly app and website, with smooth navigation and clear updates, are highly appreciated. Customers also enjoy the competitive pricing and frequent discounts, as well as clear communication throughout the order and delivery process. Most are satisfied with product quality, and the wide selection available adds to the positive shopping experience. Some customers report concerns regarding inconsistencies in product quality and sizing accuracy. There is also frustration over frequent out-of-stock items and inventory inconsistencies, which can impact the shopping experience despite the otherwise wide selection.

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Reviewssuperbalist.com

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Community member 
1 Reviews
 Verified

Very satisfied first time customer

I placed my order on Wednesday 29th April and was told my package would be delivered by Monday 4th May. To my surprise it was delivered on Friday 1st May. So I was very impressed with my package being delivered on a public holiday and earlier than expected but the product itself was of a really good quality and I got it at a good discounted price. Very happy first time customer.
Community member 
3 Reviews
 Verified
I'm always happy with the products, always have specials and delivery is super fast. Only thing, is the drivers when making delivery they give your parcel to anyone who's available at your address, with out calling you to confirm if they can leave it to that person. You just see on the app that your parcel has been delivered, without any call.
Community member 
1 Reviews
 Verified
The order was for my partner, he has beeen searching for affordable, comfortable croc-like sandals. During the search, he appreciated the feature listing similar items that have his size available. This made it easier to search for the shoe. The delivery was faster than we had anticipated. Thank you Superbalist! Your efficiency is appreciated.
Community member 
4 Reviews
 Verified
1. Happy with all updates regarding my deliveries. 2. Returns are handled with unbelievable efficiency. Your response time is incredible 3. Returns are collected on the date specified. 4. I am extremely happy with every delivery and return to date. Well done Superbalist team. 5. And the best part is that my refunds are processed promptly. 6. I will continue to support you because you tick every box for me as an online company!!!
Community member 
1 Reviews
 Verified
What I particularly liked was the excellent service and the quick turnaround time. The process was smooth, efficient, and communication was clear throughout. One area for improvement could be to continue expanding product availability and keeping customers updated even more proactively during the order and delivery process. Overall, I’m very happy with the experience.
Community member 
2 Reviews
 Verified

Superbalist is one of my go-to online retailers

Superbalist is one of my go-to online retailers. The platform offers a wide range of popular brands, making it easy to find exactly what you’re looking for. I recommend signing up for their mailing list, as they frequently send out discount codes. It’s also a good idea to add items to your wishlist and wait—chances are a deal will come along soon. Overall, I highly recommend this retailer for its fast delivery and hassle-free returns.
Community member 
1 Reviews
 Verified

Effortless Style and Seamless Shopping with Superbalist

I’ve had a great experience with Superbalist! The variety of brands and styles is seriously impressive — it’s basically a one-stop shop for fashion, whether you’re after everyday basics or something a bit more statement. The app and website are super easy to use, and I love how smooth the browsing and checkout process is. Delivery has always been quick and reliable for me, and the packaging is neat and professional. Returns are also straightforward, which makes online shopping feel a lot less risky. Overall, Superbalist makes staying on top of fashion trends effortless and enjoyable. Definitely one of my go-to platforms for shopping!
Community member 
4 Reviews
 Verified
I had one negative experience with order 30343460. I ordered black stiletto heels in size 6, but I received a size 7 instead. Unfortunately, I only noticed the mistake after wearing them to church, as they felt too big. When I checked afterward, I realized the size was incorrect. As a result, I feel that I wasted my money, as I am unable to wear them and assumed I would not be eligible for a refund. This has been the only disappointing experience I’ve had with your service.
Community member 
1 Reviews
 Verified
The order and payment process is seamless, I love the fact that I get updates on items in my wishlist that becomes available or goes on sale. The process of buying one or more items could be cheaper where we opt to pick up goods instead of delivery to homes, sometimes I want to buy something under threshold but opt not too due to delivery fees. The clothes is amazing, Superbalist has always sold Quality good.
Community member 
1 Reviews
 Verified

Somewhat satisfied

I recently made two purchases consisting of 14 items, followed by an additional order of two products. Overall, I’m very pleased with both the quality of the items and the level of service I received. Delivery was punctual, and my expectations were clearly managed throughout the process, which made for a smooth and satisfying shopping experience. However, there were a couple of minor disappointments. In my first order, I received an incorrect size for one item. Additionally, one pair of toddler slippers labeled as size 5 turned out to be significantly smaller than expected. When compared to other size 5 shoes my daughter owns, this pair fell short in both length and width, and unfortunately, it was the only size available. Another point worth mentioning is that there are numerous items advertised on the platform that are not actually available. This makes browsing and searching somewhat tedious, as you often come across products that cannot be purchased. Despite these issues, my overall experience was positive, and I appreciate the quality and reliability of the service. With some improvements in stock accuracy and sizing consistency, the experience could be even better.
Community member 
2 Reviews
 Verified
Very happy with the products bought. I used click and collect. Very happy with the service at Glen Garry. However, can you please indicate if one order is going to be placed in two separate boxes? I went to collect, came back home and was missing a pair of shoes. Had to call and go back to the pick up point because the order was placed in 2 boxes. There was no indication that it was going to be in two separate boxes. Otherwise, very happy.
Community member 
1 Reviews
 Verified
I had anxiety about logging another call about a slide(shoe) that didn't fit once again and I just had no way to make this incorrect size to work no fault of superbalist just my ignorance with the brand so called the service center to discuss my dilemma and it was early but was greeted with a helpful, delightful customer service employee. I didn't expect it but I am so appreciative of the service rendered.
Community member 
1 Reviews
 Verified
Decent items, smooth delivery "Ordered these H&M items via Superbalist using PayJustNow. While they weren't the exact higher-quality pieces I had initially tried on in-store (my mistake when ordering online as they look very alike!), they are still good enough to keep and wear for the cold weather. Smooth ordering process as always."
Community member 
3 Reviews
 Verified

“One of My Favourite Online Shopping Destinations”

Superbalist is honestly one of my favourite online stores to shop from. Their delivery is always quick and reliable, and the returns process is incredibly easy and hassle-free, which makes shopping with them feel very low-risk. I also love the wide variety they offer — from stylish clothing and shoes to beautiful homeware and accessories. There’s something for everyone, whether you’re shopping for women, men, or your home. The only area where I’m a bit hesitant is bedding, as I’ve experienced some inconsistencies with sizing in the past. That said, their excellent returns policy really takes the stress out of it. Overall, I absolutely love shopping on Superbalist and would highly recommend it
Community member 
2 Reviews
 Verified
I’m really happy with my purchase from Superbalist . The boots fit perfectly and were exactly what I expected in terms of quality and style. Delivery was also impressive — my order arrived before the expected delivery date, which was a great bonus. So far, I’ve had a great shopping experience and I’m very satisfied with my purchases. Would definitely order again!
Community member 
1 Reviews
 Verified

By far the best service I’ve ever had…

My opinion is that Superbalist is by far the best online shop I’ve experienced so far. The delivery was literally 3 days and in this process, I was updated on a daily basis. Communication was the best and I had no stress. The quality of their product is also neatly packaged and was impressed. This was my first purchase and unfortunately didn’t get the “first buyers discount” but none the less, best service and couldn’t critic it even if I wanted to.
Community member 
13 Reviews
 Verified
The Outstanding Customer Service,how from the second I order,I get updated on the progress.Before delivery,I receive a reminder SMS,so I can ensure someone is home.There is absolutely no problem with returning an item,I buy a lot from Superbalist and have only to return something I think twice because it did not fit and I received my Refund so quickly. Bless you all Superbalist Team for your amazing service and if you look at my record you will see how much I order and I’m always so,so happy with my purchases. In fact it’s the only online store I feel absolutely safe to order from and never ever have to stress. 5 Stars 🌟 to you and would give a million stars. Love Lynn Nagel ❤️
Community member 
1 Reviews
 Verified
I think delivery is quick, the items I have bought have been of good quality. The only hiccup I had were a couple of orders that did not go through speedily due to bank issues and I landed up being told my order was cancelled and I ordered something else, it didnt go through, I ordered again and then suddenly my first cancelled order came to light and I landed up with 3 items when I only wanted one. However 2 are being returned. Maybe you needed to pick up that 2 orders went through within minutes for the same item and queried it so it could have been cancelled
Community member 
2 Reviews
 Verified
Very fast and efficient. Although I wish one could choose the delivery date and address when you do an exchange as it only let's you choose the date and address for the collection and not for the delivery of the exchange. Also delivered very early in Easter Friday, which was a bit of a surprise, and also I did not choose that date. But otherwise very effective service! Shoe that I ordered had to be exchanged for a bigger size, which I found out later was common with the New Balance 327s.
Community member 
1 Reviews
 Verified

Great service

So I like the fact that it's quite easy to place an order. Also the collaboration with payflex which makes it so much easier to have an item right now and pay for it later also the delivery it is so fast and the way you are able to track your order and also the notifications that when you order is taking from one point to another point and when delivery will be expected absolutely love that.

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