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superbalist.com
Reviews:

32,165 reviews in the last 12 months190,301 total reviews  

4.59
Excellent
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Most relevant positive review

Sep 14, 2023
 Verified review
I love that Superbalist offers next day delivery (in main city hubs), this was an absolute saving grace for me as I had a last minute event dress disaster that with the next day delivery was completely solved. The returns process is also fantastic and I have never had an issue. The variety and range is great for so many occasions and preferences. Amazing clothing as well as home goods. I love that some of the brands include the size of the model which really helps in deciding which size to take as well as the size finder. My only suggestion is that as a user I have no idea how to leave a review of items though, and I’m sure I’m not alone as many items don’t have reviews.

Most relevant negative review

Nov 12, 2023
 Verified review
Delivery was late. Seems like it was only attended to once I contacted you guys to complain. Then I was told that one of my items was not available even though the app showed that it was. You guys sent me a 20% discount which was not much less than the discount I would have received on the dress and now the dress in my size is sold out. Very bad service. This has happened before and I've overlooked it but this problem doesn't seem to be addressed. I've also noticed other customers complaining about the same thing. So not impressed
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Reviews for superbalist.com

4 days ago
 Verified review
Shopping online is very easy, your communication with customers is usually on point, have done a few returns and exchanges and it is as easy as pie. Just the last one I did, my email was read late, but I can understand that your customer service can be quite busy. So thanks for making shopping with you so painfree!
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5 days ago
 Verified review

Address changes

Your turn around time is good but there needs to be flexibility in being able to change the delivery address for return/ exchanges being made. As a customer, I should have the flexibility to change this online to accommodate where I am at the current time, which is not always automatically the default address.
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Jun 24, 2024
 Verified review
Best to shop, offers almost everything (except for gymshark, pls get gymshark guys :-)) Like the wishlist that keeps the items updated and keeps them there, very good! We've had some refunds because some items were sold out but we were still able to add to cart, that process needs to be resolved a little.
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11 days ago
 Verified review
fast delivery, friendly drivers, and easy returns process for items that don't fit. It would be great to have the option to cancel an order before delivery, I didn't need it this time, but it saves delivery costs if you don't have to deliver something a user plans to return before they've even received it.
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10 days ago
 Verified review
Love the specials you have, please if you could put the voucher code earlier in the day and not so late in the evening as most people do online shopping during the day and dont like to use the banking app after 6pm to purchase items as you have to log on your banking to accept the payments to go through.
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Jun 29, 2024
 Verified review
I like the fact that Superbalist delivers quickly. What you can possibly change is your return policy that says an item should be returned with the same packaging which is fine but you requesting that it must come back not damage how when I have to open the parcel it doesn’t make any sense to me.
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Jul 4, 2024
 Verified review
I like almost everything about Superbalist from the prices to how quickly you deliver. It would be nice if you could give a size reference for the items, tell us what size the mode is wearing. The option to find your size is not really efficient some of us dont know what cm is our waist or bust.
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Jun 29, 2024
 Verified review
The service was excellent, my order was picked up at no extra charge. My request was fulfilled and i was given notifications on the progress of my order. I am happy. The discounts, the codes, and the payment options? I have been shopping with Superbalist.com for years and i absolutely love it.
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Jul 3, 2024
 Verified review
I like the offering by Superbalist and I find the items to be well made and fashionable. I like that delivery is quick and returns are easy and free. I do however feel that the search function and filter options can be improved so as to make search results more focused and easier to manage.
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4 days ago
 Verified review
It’s was my first time to order at Superbalist but my order was very fast and their communication regarding my order was good i knew every step about my order until it’s reached to me I will definitely order again and not forgetting the sales that they always do we thank Superbalist for that
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Jul 2, 2024
 Verified review

Happy as Larry, delivered as promised. On both service and product.

For starters, my order wasn't just cancelled without any communications. It arrived in a box; the product was good and the delivery was fast. The service was good, after a cautious approach to trust Superbalist again, it was thanks to the kindest agent, Ayake, that restored good faith.
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Jul 3, 2024
 Verified review

Never disappoints

I decided to order my sons birthday gift and give Bash a try; only to to be disappointed by being told that the item I ordered is no longer available. I then quickly rushed to Superbalist to order his gift which arrived on time. Superbalist always delivering on time and fulfils promises
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Jun 24, 2024
 Verified review
Very user friendly. I specifically enjoy the specials. Would like to have a saved version/profile of the brands that I prefer. In other words, if I would like to only see Edit and Superbalist, it would be nice to have this search function saved. Then I don't have to redo it everytime.
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7 days ago
 Verified review
Most of the time my orders are on time so that is good, but recently I have had a few cases where I received the wrong item from what I ordered and that is annoying because by the time I return the stuff I no longer have a size or the the original item that I wanted is already sold out
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7 days ago
 Verified review

review on items

Giving customers the correct size review depending on how , the customer would like the item to fit on them. I personally think there should be a comment session where customers can give reviews on items to help the next person who might want to purchase the same item. Thank you
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Jun 25, 2024
 Verified review
Lots of variety and selection but goods are often sold out and dont come back into stock despite the fact that you can waitlist them. Obviously you need to buy as you see something you like rather than wait but that is not always possible. otherwise enjoy the app and browsing.
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Jun 22, 2024
 Verified review

Great experience

I was not a fan of online shopping never did it before,but superbalist had a nike dunk sneaker that I wanted it was blue&orange and that made me take a chance with online shopping was nerves about everything,but than everything went smoothly even my order was handle with care
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13 days ago
 Verified review
I love everything about this app and service. I am a regular and the quality of the products never disappoint. Only suggestion is to update quantities in the system I have ordered and then found out later item is out of stock but still happy with the service none the less 🙂
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12 days ago
 Verified review
I have no ordered much from Sup but I do tend to order skincare which is a non-returnable item. I order an eye cream and say that it was expired and returned it. Sup did not hesitate and refunded me the money which I was happy. I will continue shopping on Superbalist :)
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Jun 27, 2024
 Verified review
The shopping experience is so seamless and efficient. The various stores and brands accessed just through one app makes shopping online a comfortable experience. Also, the various payment options make it easy to purchase what you want, when you want. I'm obsessed!!!!!!
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