superbalist.comReviews:
28,099 reviews in the last 12 months183,743 total reviews
Excellent
Top positive review
Sep 14, 2023
Verified review
I love that Superbalist offers next day delivery (in main city hubs), this was an absolute saving grace for me as I had a last minute event dress disaster that with the next day delivery was completely solved. The returns process is also fantastic and I have never had an issue. The variety and range is great for so many occasions and preferences. Amazing clothing as well as home goods. I love that some of the brands include the size of the model which really helps in deciding which size to take as well as the size finder. My only suggestion is that as a user I have no idea how to leave a review of items though, and I’m sure I’m not alone as many items don’t have reviews.
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Top negative review
Nov 12, 2023
Verified review
Delivery was late. Seems like it was only attended to once I contacted you guys to complain.
Then I was told that one of my items was not available even though the app showed that it was.
You guys sent me a 20% discount which was not much less than the discount I would have received on the dress and now the dress in my size is sold out.
Very bad service. This has happened before and I've overlooked it but this problem doesn't seem to be addressed. I've also noticed other customers complaining about the same thing. So not impressed
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Reviews for superbalist.com
9 days ago
Verified review
Good variety of clothes and shoes, easy shopping and good service. I am not always able to find clothes my size and at times clothes are still advertised if it not available anymore.
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May 29, 2024
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Boots
The service was great and faster than I had expected. The boots were absolutely gorgeous but they didn’t fit me though I only wear size 6 &7, so I ended up giving them away.
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May 19, 2024
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Every step is stream lined. I enjoy shopping on your app from delivery to exchange. I am impressed. The 1 star short is just to always leave room for improvement.
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May 28, 2024
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I like the fast delivery of items even on standard delivery. I would like there to be more of a variety of styles and not just whats the in thing at the moment.
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10 days ago
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I once had money in my wallet and it disappeared before i could use it
Otherwise Im happy with your service, deliveries are quick and always in good condition
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13 days ago
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Generally good shopping experience
Generally good buying experience with brands. Some brands like Trendyol are too poor quality and I've returned all my purchases. The returns were handled well.
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12 days ago
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Most items are not available
Love love the app but most clothing items are not available. I could see a top that I like but won’t be able to get it as there won’t be a size that fits me
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May 25, 2024
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I love and trust Superbalist....it's my…
I love and trust Superbalist....it's my go-to online store.
I'm just often disappointed when items sell out very fast or very low stock is available.
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3 days ago
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I would love is users/ buyers could upload photos of the items or them wearing the items to get a better idea of what it will look like casually.
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4 days ago
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The jacket arrived very quickly.
The jacket was a size too small for me but I could not return it because there was no stock of the larger size.
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May 29, 2024
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The access to local brands is great but less fast fashion especially from international polluters and human rights abusers would be awesome
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11 days ago
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We're able to get good quality products at at lowest cost, however, I have tried to buy furniture items trice and they were all cancelled.
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May 20, 2024
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delivery is always on time, products are of good quality and it is an affordable site to buy from whether you’re a student / working
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9 days ago
Verified review
Excellent customer service. Great delivery times.
However the range is limited. Many years ago the range and variety was wider.
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2 days ago
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It would great if the width of shoes could also form part of the description as well as having shoes that cater for wider feet
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3 days ago
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Well done.
You just have a really easy site to browse and shop! It's addictive. Love the prompts, specials, alerts. All of it. Well done.
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3 days ago
Verified review
One of the product looks like it’s been worn before other than that it was ok.It has blanket- like fibers in between the legs
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7 days ago
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Happy with the ease of service but delivery is taking too long these days. Most deliveries have gone from 3-4 day to 7 days.
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May 23, 2024
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The response and delivery time were good however the product quality was not what I was expecting and that was disappointing.
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10 days ago
Verified review
Love the easy exchange policy
For some reason I’m my app I can’t select the Benmore store as a drop off point for returns
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