Reviews for nordicnest.com are consistently positive. Customers consistently praise the high quality, beauty, and uniqueness of the products, as well as the impressive range and availability of Scandinavian designs. Customer service is frequently described as responsive, friendly, helpful, and quick to resolve issues. Delivery is mostly fast and reliable, and the packaging is often secure and environmentally mindful. Many customers also appreciate the competitive prices, frequent sales, and the hassle-free, quick handling of returns and replacements. The website receives positive feedback for its ease of use, clarity, and helpfulness.
Some customers mention occasional faults or brand inconsistencies in the products, as well as poor or inconsistent packaging leading to damaged goods. Delivery delays are reported, especially during busy seasons or with certain couriers. A few customers feel that prices are high, particularly after Brexit or for non-sale items. There are also some suggestions for improving sizing information and stock updates on the website, and a few customers are still awaiting resolution of their returns or replacements.
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Reviews for nordicnest.com
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Community member
1 Reviews
Community member
1 Reviews
Community member
1 Reviews
Really well packed , fast shipping
Community member
1 Reviews
Item ordered was exactly as described. It arrived in protective packing, on time. The entire process was smooth and reliable.
Community member
1 Reviews
Quality products and fast delivery, very happy!
Community member
4 Reviews
Top quality goods. Tops in customer service. Speedy postal service with reasonable postal costs. I’m entirely satisfied each time of ordering.
Community member
1 Reviews
Good customer service
Great products, fairly quick delivery and good customer service who resolved my issue quickly and without problems.
Community member
1 Reviews
Nice quality items, shipped well
Items as described - excellent quality - well packed and delivered promptly
Community member
1 Reviews
Selection of quality products, excellent prices, easy to view site.
Community member
3 Reviews
Severe delay to dispatching my purchases so they didn't arrive by Christmas despite having no indication they would not arrive until after the holidays. I ordered by 4 dec so it was very surprising to me that they didn't arrive in time for Christmas day
Answer by nordicnest.com
Hi,
Thank you for your feedback. Unfortunately, some of the products in your order were out of stock when the order was placed, which caused the order to be dispatched later. At check out, there is always the option for partial delivery so that available items can be shipped earlier. We appreciate your understanding and will take your feedback into account as we work to improve our routines and service.
Best regards,
Tindra
Nordic Nest
Community member
1 Reviews
Community member
2 Reviews
Excellent product and quick response to order
Community member
1 Reviews
Community member
2 Reviews
My initial order was sent to Germany and then returned to NordicNest. Your exemplary staff member, Cassandra, then let me know that she was personally going to keep tabs on the re-shipment to ensure its safe passage to Australia- and she did. My parcel arrived safely and I am delighted to have these beautiful items in my home. Thank you Cassandra- you are a credit to the business.
Community member
1 Reviews
Community member
1 Reviews
Community member
1 Reviews
Great customer service!
This was my first order with Nordic Nest, but definitely not the last one. Very pleased with the products received and the friendly and fast support from the Customer Service!
Community member
1 Reviews
Excellent service
Community member
2 Reviews
Fantastic products at great prices. Love the range. Shipping costs quite high, would buy far more if it wasn’t for that.
Community member
1 Reviews
The tea light holders are OK apart from the important fact that there is a slightly raised area in the centre of the base inside, so that a tea light does not sit completely flat in the holder and there is a slight tilt. This is a basic flaw in the design and would out me off buying them again.
Answer by nordicnest.com
Hi,
Thank you for your feedback.
We appreciate you sharing your experience with the tea light holders. We understand that the design flaw you mentioned can be frustrating, and we take your feedback seriously.
If there is anything we can do for you in this matter, please contact our customer service at info@nordicnest.com.
Kind regards,
Tindra
Nordic Nest
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