nordicnest.comReviews:
2,335 reviews in the last 12 months9,697 total reviews
Excellent
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Top positive review
Dec 1, 2023
Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.
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Top negative review
Jan 12, 2024
Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed.
Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts.
My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts.
Yours sincerely,
Mary Pawle
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Reviews for nordicnest.com
Dec 29, 2023
Verified review
It took over 1 month for the items to arrive. I appreciate it was in November but if other companies are willing to pay proper postage to have their items shipped within a reasonable time frame, why isn’t Nordic Nest?
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Aug 11, 2023
Verified review
Lovely selection of items, but to return household things I had to pay and arrange a dpd return myself. I would be happy to pay if there was a returns portal through which to process it simply.
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Oct 13, 2023
Verified review
Unfortunately the vase I ordered was smashed to pieces upon delivery. The vase wasn’t protectively wrapped and the box it came in was in a bad state. It’s a shame as it was a lovely vase.
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Answer by nordicnest.com
Oct 18, 2023
Dear Customer,
Thank you for contacting us!
We are sorry to hear that your vase arrived damaged! In the meantime, I can see that my colleague has issued a refund for the damaged item, but we understand that this has been a disappointing experience. One of our customer service representatives will be reaching out to assist you with this issue shortly.
Kind regards,
Nordic Nest
Jan 6, 2024
Verified review
I am currently still waiting for an order I placed several weeks before Xmas. I was informed it would be delayed but I have since had a further message to say it is delayed even longer
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Jun 2, 2023
Verified review
I waited weeks for my order, was told it was delivered. Then told it would be delivered several times. Then was told it was lost in the warehouse. Would not purchase here again.
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Answer by nordicnest.com
Jun 9, 2023
Dear Customer,
Thank you for your feedback. We're very sorry that you've had this unfortunate experience.
In general, we always let our customers know the delivery time of products. We indicate this on the website before you order and it is repeated in the order confirmation. We can see that you have found a satisfactory solution with one of our customer service representative.
You are always welcome to contact us again if needed
Kind regards,
Nordic Nest
Oct 13, 2023
Verified review
Customer service needs improvement
Customer service isn’t great, extremely slow to get back to you. Waiting a month for a refund is a bit excessive! Returns are the most difficult I’ve ever encountered
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Answer by nordicnest.com
Oct 18, 2023
Dear Customer,
Thank you for taking your time to leave your feedback and our apologies for the inconvenience you've experienced with our customer service and returns process. Your feedback is crucial to us, and we are committed to making improvements to better serve our valued customers.
We understand your frustration with the delayed response and the extended refund processing time. One of our customer service representatives will be reaching out to assist you with this issue shortly
Your patience and feedback are greatly appreciated.
Best regards,
your Nordic Nest
Jan 5, 2024
Verified review
Product good, delivery awful
Delivery via Parcelforce took much longer than it should have done due to terrible service, e.g. none of the redelivery options worked.
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Dec 30, 2023
Verified review
I only find out the item I’m ordering is out of stock after I place my order!!
Then I have to wait for months until the item is actually delivered.
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review,
We appreciate your understanding and apologize for any inconvenience caused by the delayed delivery. When our suppliers experience delays, it impacts our ability to provide timely deliveries. We understand the frustration, and we're actively working to address such challenges and minimize their impact on delivery times. Thank you for your patience and continued support.
Best regards,
Nordic Nest
Sep 1, 2023
Verified review
Terrible packaging
Two pots— the original and a replacement were shipped overseas with absolutely NO padding or wrap. It was stupid enough the first time, but twice?
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Answer by nordicnest.com
Sep 6, 2023
Dear Customer,
We apologize for the inconvenience you've experienced with the shipping of the pots, both the original and the replacement. It's truly regrettable that they were shipped overseas without proper padding or wrapping on both occasions. We understand how frustrating and disappointing this must have been. We will investigate what went wrong in our shipping process to ensure that such a mistake doesn't happen again in the future.
I will reach out to you as soon as possible to help you further with this.
Kind regards,
Nordic Nest
Dec 29, 2023
Verified review
a)the returns costs from uk are high
b) The goods of proprietary design arrived on schedule at the agreed place and delivery- no problems there.
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Jan 12, 2024
Verified review
Poor quality product and even worse is no returns system for UK customers following Brexit
You’d think they would have sorted that by now
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Jan 12, 2024
Verified review
You have a grate selection of products but I been waiting for my order since end of november. Just to highlight is almost mid of January
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Nov 3, 2023
Verified review
not very good
last time some of the plates arrived broken. most of the stuff was ok so i was foolish enough to re-order. i havent received my items !
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Answer by nordicnest.com
Nov 16, 2023
Dear Customer,
We appreciate your feedback, and we apologize for any inconvenience you've experienced with your orders. We understand the frustration caused by breakages in your previous shipment, and we're genuinely sorry for any repeat inconvenience.
Upon reviewing our records, we couldn't find any recent communication from you regarding the non-receipt of your items or the damaged items from your previous order. We sincerely want to address this promptly and find a resolution for you.
Please reach out to our customer support team with your order details, and we'll investigate the matter to ensure you receive the items you've ordered. Your satisfaction is our priority, and we're here to assist you in any way we can.
Thank you for bringing this to our attention, and we look forward to resolving the issue swiftly.
Best regards,
Nordic Nest
Oct 20, 2023
Verified review
My pots arrived broken 3 times in a row. Poorly packaged, barely labelled fragile. Ok customer service if a bit slow. Full refund.
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Answer by nordicnest.com
Nov 16, 2023
Dear Customer,
We appreciate your feedback, and we sincerely apologize for the inconvenience caused by the repeated breakages of your pots. It's disheartening to hear about the packaging issues and the delay in our customer service response.
We understand the importance of receiving products in pristine condition, and we're truly sorry that we fell short in this regard. We're pleased to hear that our customer service was able to provide a full refund, but we acknowledge the frustration you experienced throughout the process.
Your feedback is invaluable, and we will review and enhance our packaging procedures to prevent similar incidents in the future. We're committed to improving our services based on your insights.
If there's anything else we can do to assist you or if you have further suggestions, please feel free to reach out. We appreciate your understanding, and we hope to have the opportunity to serve you better in the future.
Best regards,
Nordic Nest
Nov 10, 2023
Verified review
Zero responses to emails - always have to call
Was also offered a £50 credit as a gesture of recompense from Lee - never received
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Answer by nordicnest.com
Nov 16, 2023
Dear Customer,
Thank you for bringing this to our attention, and we sincerely apologize for the challenges you've faced in reaching us.
It's disheartening to hear that your emails have gone unanswered, and we understand the frustration this has caused. Additionally, we regret that the promised £50 credit was not received.
We take this matter seriously, and we want to address it promptly. I will reach out to you right away.
We genuinely appreciate your patience and understanding in this matter. Our goal is to provide you with the support you deserve, and we are committed to making things right.
Best regards,
Nordic Nest
Dec 27, 2023
Verified review
Better returns policy - having to figure out & pay for shipping back to Sweden is a pain. Product was also too rubbish to keep.
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review
We appreciate your feedback on our returns policy. We apologize for any inconvenience caused by the return process, since Brexit we are unable to provide returns label. We're actively looking for options to provide a more seamless experience for our customers. Additionally, we're sorry to hear that the product didn't meet your expectations,in those cases we can always check with our Claims department to see what is wrong woth the item. Your input is invaluable, and we aim to improve based on your insights.
Best regards,
Nordic Nest
Jan 5, 2024
Verified review
Damaged product
After a little over a month of having my new rug . The rug has began to unravel.
Poor quality for such an expensive product
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review,
We sincerely apologize for the inconvenience you've encountered with your new rug. This is certainly not the level of quality we strive to provide. Our claims department has been alerted to your concern and will be in touch with you shortly to discuss a solution. We appreciate your patience and are committed to resolving this matter to your satisfaction.
Best regards,
Nordic Nest
Jan 5, 2024
Verified review
Very fine products but poor service. Long delivery time, products not available. Friendly but not helpful communications.
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May 15, 2023
Verified review
Don’t use from UK
Poor quality glassware and a convoluted returns process for UK customers that makes the experience poor when it goes wrong.
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Answer by nordicnest.com
May 23, 2023
Dear Customer,
Thank you for your feedback.
We are very sorry to hear that the delivered items did not meet your expectations. The glasses that you received are a bit thinner because they are mouth blown, but if something were to happen to them during of after shipment, we would of course make sure to help you solve the issue. We are also sorry that our return policy from the UK is a bit more difficult. Of course we always strive to have the best customer service and our returns are a part of that. We are always working on new ways to make the processes a bit easier.
I can see that you have been in contact with my colleague, but if there is anything else we can do to help you further, please do not hestitate to contact our customer service again.
Have a lovely day!
Best regards,
Nordic Nest
Jan 5, 2024
Verified review
The product was never delivered. It was returned without any communication. I spent weeks waiting and received nothing
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review,
We sincerely apologize for the frustration and inconvenience caused by the non-delivery of your order without any communication. This is certainly not the experience we aim to provide. We understand the impact this has had, and we're actively investigating what led to this situation to prevent it from happening again. Your feedback is crucial, and we appreciate your patience. If there's anything specific you would like us to address or if you have further details to share, please contact our customer support. We're committed to resolving this matter to your satisfaction.
Best regards,
Nordic Nest