nordicnest.comReviews:
2,350 reviews in the last 12 months9,664 total reviews
Excellent
TrustmarkValid
Top positive review
Dec 1, 2023
Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.
Read more
Top negative review
Jan 12, 2024
Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed.
Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts.
My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts.
Yours sincerely,
Mary Pawle
Read more
Reviews for nordicnest.com
Jan 12, 2024
Verified review
Poor quality product and even worse is no returns system for UK customers following Brexit
You’d think they would have sorted that by now
Report review
Jan 12, 2024
Verified review
You have a grate selection of products but I been waiting for my order since end of november. Just to highlight is almost mid of January
Report review
Feb 2, 2024
Verified review
not recommended
pro
customer service was quite responsive via Whatsapp
con
misleading information on stock
it took 4 weeks to send one item
Report review
Answer by nordicnest.com
Mar 12, 2024
Thank you for your review
We're glad to hear that you found our customer service responsive but apologize for any inconvenience with delivery and items. Our team is committed to improving, and we're dedicated to ensuring a better experience for you and our future customers.
Best regards,
Nordic Nest
Jan 12, 2024
Verified review
Order not received
My order didn’t arrive & had very minimal communication from you. I would not order anything from this site again.
Report review
Jan 12, 2024
Verified review
I didn’t receive the item probably the carrier at fault but you’re a bit contacting me to check
Report review
Feb 2, 2024
Verified review
Customer service is inadequate
Half order missing
Slow delivery
Returns impossible
Report review
Jan 20, 2024
Verified review
I ordered two months ago and still have not received my items - very poor
Report review
Feb 3, 2024
Verified review
Awful in every way that it’s possible for retailer to be awful. Avoid.
Report review
Jan 19, 2024
Verified review
Great range but hard to navigate and delivery far too slow
Report review
Answer by nordicnest.com
Mar 12, 2024
Thank you for your review
We appreciate your feedback and apologize for any inconvenience you've experienced. Our team is committed to improving, and we're dedicated to ensuring a better experience for you and our future customers.
Best regards,
Nordic Nest
Jan 26, 2024
Verified review
Delivery ordered on 8th December showed up on 28th Jan.
Report review
Feb 2, 2024
Verified review
Better communication and quicker delivery.
Report review
Feb 2, 2024
Verified review
Extremely poor customer service
Report review
Answer by nordicnest.com
Feb 13, 2024
Thank you for your review
We appreciate your feedback and apologize for any inconvenience you've experienced. Our team is committed to improving, and we're dedicated to ensuring a better experience for you and our future customers.
Best regards,
Nordic Nest
Feb 5, 2024
Verified review
My order was never fulfilled
Report review
Answer by nordicnest.com
Mar 18, 2024
Thank you for your review.
We are very sorry to hear about the issues in your order. We're actively looking into the matter and will do everything possible to resolve it promptly and one of our representatives will be in contact with you regarding this on email.
Sincerely,
Nordic Nest
Feb 2, 2024
Verified review
Product never received!
Report review
Jan 26, 2024
Verified review
Report review
Dec 9, 2023
Verified review
Hopeless company.my order of 3 baking tins has still not arrived after nearly 2 months.They sent generic email to ask my if I was happy with my purchase,not even realising I had not received them.Very apologetic but i had to down load ,print out and sign a form to state I had not received the items,then take a photo and email it back to them.That was last week and still nothing.Would not recommended this company and will not be buying from them again.I need these to make my son's birthday cake and our Christmas cake but both those plans are now having to be changed.Nof impressed at all.
Report review
Answer by nordicnest.com
Dec 15, 2023
Thank you for your review,
We are sorry that the experience was not the one you expected. Our customer service will contact you to sort this case out.
Thanks again,
Sincerely,
Nordic Nest
Dec 17, 2023
Verified review
Mixed bag - terrible logistics; decent customer service
Shipped me smashed up pots couple of times. In the original order, 2 of the 4 pots were damaged, one completely smashed. I asked for replacements - again, one of the two replacements were completely smashed. Looks like you are only able to safely pack and deliver 50% of your products.
In a follow up order, the delivery has been broken up into several batches and I am still waiting for part of my delivery.
Customer services were slow in their response the first time but promptly refunded me the second time when I had enough of receiving smashed pots and asked for the refund.
Report review
Jun 19, 2023
Verified review
Had my money for 2 months - no cushion covers
I bought 8 cushion covers for just under £200 at the beginning of April. It is now mid June and I still do not have them. Apparently they were sent back to Sweden (not by me) and their customer service department will not refund me until the cushion covers return to the warehouse. Why is this MY risk? Nordic Nest have now had my money for over 2 months and I do not have my products. Not acceptable.
Overall, they have good stuff on their site, but if you love in the UK it is slow and unreliable to order. I have used for things in the past but will NEVER use again.
Report review
Answer by nordicnest.com
Jun 27, 2023
Dear Customer, thank you for your feedback!
We are very sorry you have experienced this issue with your order and we will of course do our best to assist you with this.
One of our customer service representatives will be contacting you shortly to find the best resolution for this.
Kind regards,
Nordic Nest Team
Jun 16, 2023
Verified review
Returns process flawed and slow response from customer service
I placed a return request for which Nordic Nest issued a return shipping label. I delivered the return to the postal drop off point more than three weeks ago and the package tracking shows that the return was handed over by my national postal carrier to DHL on the 25th of May 2023.
DHL cannot locate the package and I have been asked by Nordic Nest Customer Support to wait.
As the return shipping label that was used was provided to me by Nordic Nest the refund should be issued. I now have no product nor a refund.
Report review
Answer by nordicnest.com
Jun 19, 2023
Dear customer,
Thank you very much for your review.
I'm sorry to see that you haven't heard anything about your return yet!
Unfortunately, the long return has to do with us being an international company and based in Sweden. Because of this, the return unfortunately takes 2-4 weeks, but we are currently trying to get this shorter.
One of our customer service representatives will be reaching out to assist you with this issue shortly.
Kind regards, Nordic Nest
Sep 24, 2023
Verified review
poor 'rating'
There are many reasons for my 'rating'. Basically the company appears somewhat dishonest, in my opinion. Examples are:
-the 5% offer when signs up is a dishonest ploy to entice one to sign up. I signed up but was unable to use the 5%.
- customer service is possibly a BOT as the responses are poor and of no help.
- limited stock and big delays on receiving items even when paying extra for express. One order took over 6 weeks when I paid extra. So I presume it is another 'ploy'
Report review
Answer by nordicnest.com
Sep 26, 2023
Dear Customer,
Thank you for sharing your concerns, and I apologize for any frustration you've experienced with your recent interactions with us. I'd like to address each of your points to provide clarity and address your concerns:
I apologize for any confusion regarding the 5% sign-up offer. We certainly do not intend to be dishonest. The offer is provided to welcome new customers, and I'm sorry to hear that you encountered difficulties in using it. Please contact our customer service team, and they will be more than happy to assist you with this matter.
Our customer service team is composed of real individuals who are here to assist you. We are continuously working to improve the quality of our responses, and I'm sorry to hear that you found them unsatisfactory. We value your feedback and will use it to enhance our support services.
We also apologize for any delays you've experienced in receiving your items. We understand how important timely delivery is, and we strive to meet your expectations. Please keep in mind that certain products may have longer lead times due to factors beyond our control, such as supplier availability and shipping delays. We appreciate your patience in these cases.
We genuinely appreciate your feedback, as it helps us identify areas for improvement and make necessary changes. Our goal is to provide a transparent and excellent shopping experience for our customers, and your insights are invaluable in helping us achieve that.
If you require further assistance, please don't hesitate to reach out to our customer service team. We are committed to addressing your concerns and ensuring your satisfaction.
Best regards,
Nordic Nest