nordicnest.comReviews:
2,350 reviews in the last 12 months9,664 total reviews
Excellent
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Top positive review
Dec 1, 2023
Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.
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Top negative review
Jan 12, 2024
Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed.
Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts.
My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts.
Yours sincerely,
Mary Pawle
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Reviews for nordicnest.com
Jun 30, 2023
Verified review
Products that arrived were nothing like the website pictures, not just a variation colour or size, completely different. Saucers didn’t even fit the cups, the saucers were a different colour to the cups etc. When I emailed the company with pictures showing what I’d ordered and what I’d received they told me their website had stated they could be different and that was that. Unbelievable and rude. No apology, no offer of exchange or refund. Steer clear from this company.
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Answer by nordicnest.com
Jul 3, 2023
Dear Customer, thank you for taking your time to leave feedback.
We are sorry to hear you had this unfortunate experience.
I will make sure to forward this case to our claims department and ask them to help you further with this, of course it is very important for us that our customers are happy with the items we send them.
One of our claims representatives will be reaching out to assist you with this issue shortly.
We wish you a great day!
your Nordic Nest
Sep 1, 2023
Verified review
Difficult and extremely tiring returns process
I tried to return a terrible piece of ceramic bowl, which is supposed to be an arty hand made piece, looking lovely in pictures, but in real life it looks like a 10 year old made it in school. They made such a fuss about taking it back and I ended up paying £36 to return it. It’s been a few days and I haven’t received my refund. If they want to service UK customers, they need to arrange free returns just like any other high quality European online shop.
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Answer by nordicnest.com
Sep 6, 2023
Dear Customer,
Thank you for your review!
We apologize for the disappointing experience you've had with your recent purchase and the return process. Your feedback is incredibly valuable to us, and we take your concerns seriously. We are sorry to hear that the ceramic bowl did not meet your expectations and that returning it was a hassle. We understand the importance of a smooth return process, and we acknowledge that this aspect of your experience fell short of our usual standards.
Regarding the return shipping cost, we understand your frustration, and we are reviewing our policies to ensure a more customer-friendly approach, especially for our UK customers. We appreciate your feedback on this matter.
As for the refund, it can take a few days to process once we receive the returned item. However, we will expedite this process for you and make sure your refund is issued promptly. If you do not receive it within the expected timeframe, please don't hesitate to contact our customer support team, and they will assist you further.
We sincerely apologize for any inconvenience you've faced, and we appreciate your patience and understanding as we work to improve our services to better serve our valued customers.
Best regards,
Nordic Nest
Dec 22, 2023
Verified review
Although the service I received from the Customer Support team was helpful and friendly, both items I purchased in November were separately discontinued despite the order being confirmed.
Both items were originally sent to me, but due to delivery issues returned to sender and the order was then unable to be fulfilled.
I appreciate the quick refund, but am more than disappointed my order took over a month to then eventually be cancelled.
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review,
We genuinely regret the disappointment caused by the delivery issues with your November order. While we're glad to hear that our Customer Support team was helpful, we understand the frustration caused by the extended cancellation process. Your feedback is invaluable, and we'll use it to enhance our services. If there's anything we can do to regain your trust or assist you further, please let us know.
Best regards,
Nordic Nest
Nov 10, 2023
Verified review
Unfortunately I ordered my item months ago and it still hasn't been delivered. I've had 3 emails asking me to rate the product and alas I still haven't received it.
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Answer by nordicnest.com
Nov 16, 2023
Dear Customer,
Thank you for your feedback. We are sorry to hear you had this unfortunate experience. One of our customer service representatives will be reaching out to assist you with this issue shortly.
We wish you a great day!
your Nordic Nest
Jun 16, 2023
Verified review
Ordered item in November and received it the following May, around 6 months later. Misrepresentation claiming 2 week lead time just to get the order. Deducted delivery cost but that is no consolation when i specifically ordered the item from them to ensure it was received in time which it wasn't. No discount or compensation etc of the sort offered.
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Answer by nordicnest.com
Jun 19, 2023
Dear customer,
Thank you for your feedback. We're very sorry that you've had this unfortunate experience.
In general, we always let our customers know the delivery time of products. We indicate this on the website before you order and it is repeated in the order confirmation. Should delivery times change after an order has been placed, we always let customers know as soon as possible. Unfortunately, it happens that these informative emails end up in your spam inbox, so people don't always see this.
Of course we take your feedback very seriously and try to improve ourselves in this.
One of our customer service representatives will be reaching out to assist you with this issue shortly.
Kind regards, Nordic Nest
Jun 30, 2023
Verified review
I ordered glasses from them and when they arrived they were very dirty like they had been used and were badly packaged. When I tried to return them it said email address not recognised. Strange as I used my email to order them. So unfortunately as it wouldn’t recognise my email I couldn’t return the dirty glasses. Will not buy from them again.
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Answer by nordicnest.com
Jul 3, 2023
Dear Customer, thank you for your feedback.
We are sorry to hear you had this unfortunate experience, of course this should not happen and we are always happy to help if there are issues with an order you've placed on our website.
One of our customer service representatives will be reaching out to assist you with this issue shortly.
We wish you a great day!
your Nordic Nest
Jun 30, 2023
Verified review
Explain to customers upfront, before they order, that returns from uk customers can take 4/5 weeks. To date I have not received confirmation of receipt or indeed a refund . My order was returned on 25th May. I have had to chase your customer service staff as they NEVER follow up. I am still no further forward !!!
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Answer by nordicnest.com
Jul 3, 2023
Dear Customer, thank you for your feedback.
We are sorry to hear you had this unfortunate experience and that the return has taken so long to arrive in our warehouse.
We are currently working on better methods for returns from the UK, but we are very sorry for the inconvenience this has caused you.
One of our customer service representatives will be reaching out to assist you with this issue shortly.
We wish you a great day!
your Nordic Nest
Nov 10, 2023
Verified review
very disappointing… five weeks later and order not recieved!
ordered on 27 Sep, money taken, it’s now 10 Nov and i’ve not received it… wouldn’t mind if i’d been kept informed or it was a bespoke item… but it’s a £30 shoehorn.
All i’ve had is an order confirmation and dispatch email sent to me a week ago… how long does it take to ship a shoehorn.
very disappointing.
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Answer by nordicnest.com
Nov 16, 2023
Dear Customer, thank you for your feedback. We are sorry to hear you had this unfortunate experience. One of our customer service representatives will be reaching out to assist you with this issue shortly.
We wish you a great day!
your Nordic Nest
Jul 28, 2023
Verified review
The delivery service Budbee you are are using is really irritating. They don't use an alternative address of a neighbour when we were abroad and when we were at home, expecting our parcel, it was delivered at a wrong address, while we'd got a nessage saying 'we delivered your parcel'.
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Answer by nordicnest.com
Aug 8, 2023
Dear Customer, thank you for your feedback.
We are sorry to hear this. Of course, we understand it can be frustrating when encountering issues with an online order. You are always welcome to contact our customer service and we will always be more than happy to assist you with any issues that may occur.
If you have not received your order, you are welcome to contact our customer service and we will make sure to solve this for you.
Best regards,
your Nordic Nest
Aug 11, 2023
Verified review
Return policy shambolic - no return postage. 30+ day wait for refund - still not received. Clearly understaffed in warehouse and unable to give timely returns refunds even though goods safely returned.
Beware if buying from UK
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Jan 6, 2024
Verified review
Order Status: Please check on my order, NN0003955239. It was placed November 21, 2023.
Also, I tried to unsubscribe to your marketing emails but was unable to do so.
I will appreciate your help very much.
Cynthia Boyd
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Oct 13, 2023
Verified review
Unfortunately the vase I ordered was smashed to pieces upon delivery. The vase wasn’t protectively wrapped and the box it came in was in a bad state. It’s a shame as it was a lovely vase.
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Answer by nordicnest.com
Oct 18, 2023
Dear Customer,
Thank you for contacting us!
We are sorry to hear that your vase arrived damaged! In the meantime, I can see that my colleague has issued a refund for the damaged item, but we understand that this has been a disappointing experience. One of our customer service representatives will be reaching out to assist you with this issue shortly.
Kind regards,
Nordic Nest
Jan 6, 2024
Verified review
I am currently still waiting for an order I placed several weeks before Xmas. I was informed it would be delayed but I have since had a further message to say it is delayed even longer
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Jun 2, 2023
Verified review
I waited weeks for my order, was told it was delivered. Then told it would be delivered several times. Then was told it was lost in the warehouse. Would not purchase here again.
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Answer by nordicnest.com
Jun 9, 2023
Dear Customer,
Thank you for your feedback. We're very sorry that you've had this unfortunate experience.
In general, we always let our customers know the delivery time of products. We indicate this on the website before you order and it is repeated in the order confirmation. We can see that you have found a satisfactory solution with one of our customer service representative.
You are always welcome to contact us again if needed
Kind regards,
Nordic Nest
Oct 13, 2023
Verified review
Customer service needs improvement
Customer service isn’t great, extremely slow to get back to you. Waiting a month for a refund is a bit excessive! Returns are the most difficult I’ve ever encountered
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Answer by nordicnest.com
Oct 18, 2023
Dear Customer,
Thank you for taking your time to leave your feedback and our apologies for the inconvenience you've experienced with our customer service and returns process. Your feedback is crucial to us, and we are committed to making improvements to better serve our valued customers.
We understand your frustration with the delayed response and the extended refund processing time. One of our customer service representatives will be reaching out to assist you with this issue shortly
Your patience and feedback are greatly appreciated.
Best regards,
your Nordic Nest
Dec 30, 2023
Verified review
I only find out the item I’m ordering is out of stock after I place my order!!
Then I have to wait for months until the item is actually delivered.
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review,
We appreciate your understanding and apologize for any inconvenience caused by the delayed delivery. When our suppliers experience delays, it impacts our ability to provide timely deliveries. We understand the frustration, and we're actively working to address such challenges and minimize their impact on delivery times. Thank you for your patience and continued support.
Best regards,
Nordic Nest
Sep 1, 2023
Verified review
Terrible packaging
Two pots— the original and a replacement were shipped overseas with absolutely NO padding or wrap. It was stupid enough the first time, but twice?
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Answer by nordicnest.com
Sep 6, 2023
Dear Customer,
We apologize for the inconvenience you've experienced with the shipping of the pots, both the original and the replacement. It's truly regrettable that they were shipped overseas without proper padding or wrapping on both occasions. We understand how frustrating and disappointing this must have been. We will investigate what went wrong in our shipping process to ensure that such a mistake doesn't happen again in the future.
I will reach out to you as soon as possible to help you further with this.
Kind regards,
Nordic Nest
Nov 3, 2023
Verified review
not very good
last time some of the plates arrived broken. most of the stuff was ok so i was foolish enough to re-order. i havent received my items !
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Answer by nordicnest.com
Nov 16, 2023
Dear Customer,
We appreciate your feedback, and we apologize for any inconvenience you've experienced with your orders. We understand the frustration caused by breakages in your previous shipment, and we're genuinely sorry for any repeat inconvenience.
Upon reviewing our records, we couldn't find any recent communication from you regarding the non-receipt of your items or the damaged items from your previous order. We sincerely want to address this promptly and find a resolution for you.
Please reach out to our customer support team with your order details, and we'll investigate the matter to ensure you receive the items you've ordered. Your satisfaction is our priority, and we're here to assist you in any way we can.
Thank you for bringing this to our attention, and we look forward to resolving the issue swiftly.
Best regards,
Nordic Nest
Oct 20, 2023
Verified review
My pots arrived broken 3 times in a row. Poorly packaged, barely labelled fragile. Ok customer service if a bit slow. Full refund.
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Answer by nordicnest.com
Nov 16, 2023
Dear Customer,
We appreciate your feedback, and we sincerely apologize for the inconvenience caused by the repeated breakages of your pots. It's disheartening to hear about the packaging issues and the delay in our customer service response.
We understand the importance of receiving products in pristine condition, and we're truly sorry that we fell short in this regard. We're pleased to hear that our customer service was able to provide a full refund, but we acknowledge the frustration you experienced throughout the process.
Your feedback is invaluable, and we will review and enhance our packaging procedures to prevent similar incidents in the future. We're committed to improving our services based on your insights.
If there's anything else we can do to assist you or if you have further suggestions, please feel free to reach out. We appreciate your understanding, and we hope to have the opportunity to serve you better in the future.
Best regards,
Nordic Nest
Nov 10, 2023
Verified review
Zero responses to emails - always have to call
Was also offered a £50 credit as a gesture of recompense from Lee - never received
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Answer by nordicnest.com
Nov 16, 2023
Dear Customer,
Thank you for bringing this to our attention, and we sincerely apologize for the challenges you've faced in reaching us.
It's disheartening to hear that your emails have gone unanswered, and we understand the frustration this has caused. Additionally, we regret that the promised £50 credit was not received.
We take this matter seriously, and we want to address it promptly. I will reach out to you right away.
We genuinely appreciate your patience and understanding in this matter. Our goal is to provide you with the support you deserve, and we are committed to making things right.
Best regards,
Nordic Nest