nordicnest.comReviews:
2,350 reviews in the last 12 months9,664 total reviews
Excellent
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Top positive review
Dec 1, 2023
Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.
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Top negative review
Jan 12, 2024
Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed.
Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts.
My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts.
Yours sincerely,
Mary Pawle
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Reviews for nordicnest.com
Dec 27, 2023
Verified review
Better returns policy - having to figure out & pay for shipping back to Sweden is a pain. Product was also too rubbish to keep.
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review
We appreciate your feedback on our returns policy. We apologize for any inconvenience caused by the return process, since Brexit we are unable to provide returns label. We're actively looking for options to provide a more seamless experience for our customers. Additionally, we're sorry to hear that the product didn't meet your expectations,in those cases we can always check with our Claims department to see what is wrong woth the item. Your input is invaluable, and we aim to improve based on your insights.
Best regards,
Nordic Nest
Jan 5, 2024
Verified review
Damaged product
After a little over a month of having my new rug . The rug has began to unravel.
Poor quality for such an expensive product
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review,
We sincerely apologize for the inconvenience you've encountered with your new rug. This is certainly not the level of quality we strive to provide. Our claims department has been alerted to your concern and will be in touch with you shortly to discuss a solution. We appreciate your patience and are committed to resolving this matter to your satisfaction.
Best regards,
Nordic Nest
May 15, 2023
Verified review
Don’t use from UK
Poor quality glassware and a convoluted returns process for UK customers that makes the experience poor when it goes wrong.
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Answer by nordicnest.com
May 23, 2023
Dear Customer,
Thank you for your feedback.
We are very sorry to hear that the delivered items did not meet your expectations. The glasses that you received are a bit thinner because they are mouth blown, but if something were to happen to them during of after shipment, we would of course make sure to help you solve the issue. We are also sorry that our return policy from the UK is a bit more difficult. Of course we always strive to have the best customer service and our returns are a part of that. We are always working on new ways to make the processes a bit easier.
I can see that you have been in contact with my colleague, but if there is anything else we can do to help you further, please do not hestitate to contact our customer service again.
Have a lovely day!
Best regards,
Nordic Nest
Jan 5, 2024
Verified review
The product was never delivered. It was returned without any communication. I spent weeks waiting and received nothing
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review,
We sincerely apologize for the frustration and inconvenience caused by the non-delivery of your order without any communication. This is certainly not the experience we aim to provide. We understand the impact this has had, and we're actively investigating what led to this situation to prevent it from happening again. Your feedback is crucial, and we appreciate your patience. If there's anything specific you would like us to address or if you have further details to share, please contact our customer support. We're committed to resolving this matter to your satisfaction.
Best regards,
Nordic Nest
Sep 15, 2023
Verified review
The 2 mugs that I ordered for my daughter in law in Scotland took weeks to get to her. Way after her birthday.
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Answer by nordicnest.com
Sep 21, 2023
Dear customer,
Thank you for your feedback. We are sorry to hear that the delivery time was not as expected. We are constantly working to improve your experience with us.
You are always welcome to contact our customer service team if you need any assistance.
Best regards,
Nordic Nest
Jun 16, 2023
Verified review
the carpet i purchased is very poor quality but i am unable to return it unless i pay very high shipping fees
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Answer by nordicnest.com
Jun 19, 2023
Dear Customer,
Thank you for your review!
I'm very sorry to hear that the item you received did not have the quality you expected.
Of course we always want to offer our customers the best quality and customer service. Please reach out to our claims department to receive help with the item, we will be happy to help you!
Best regards,
Nordic Nest
Dec 15, 2023
Verified review
You sent me a marketing text message that I hadn't consented to. There was also no way for me to unsubscribe.
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review
We sincerely apologize for the inconvenience caused by the unsolicited marketing text message. Your feedback is important to us, and we have taken immediate action by unsubscribing you from our list. We appreciate your understanding, and if you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Nordic Nest
Nov 10, 2023
Verified review
Have a returns label for the uk. Still have £200 worth of products I can’t return because I have no label.
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Answer by nordicnest.com
Nov 16, 2023
Dear Customer,
Thank you for your review, and we sincerely apologize for any inconvenience you're facing regarding the returns process.
Regrettably, due to recent changes related to Brexit, we are currently unable to provide prepaid return labels for returns to the UK. We understand the importance of a smooth returns experience and are actively exploring alternative solutions to facilitate the return of your products.
We appreciate your understanding during this transitional period and thank you for your patience as we strive to improve our services.
Best regards,
Nordic Nest
Aug 5, 2023
Verified review
the matts I bought for kitchen table remain stained after cleaning, not happy with them at all
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Answer by nordicnest.com
Aug 8, 2023
Dear Customer, thank you for your feedback.
We are sorry to hear your new placemats do not meet your expectations. One of our customer service representatives will be contacting you shortly to assist you with this.
If you ever have any questions or need any assistance, you are always welcome to contact our customer service and we will be more than happy to assist you.
Best regards,
your Nordic Nest
Nov 19, 2023
Verified review
I’m struggling to return from the uk. Stuck at customs and do not know how to proceed.
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Answer by nordicnest.com
Nov 29, 2023
Dear Customer,
Thank you for your feedback. We are very sorry for the inconvenience caused in the return process.
We hope that our agent's assistance has helped you in the process.
Don't hesitate to contact us again if we can help you with anything else.
We wish you a great day!
your Nordic Nest
KH
katarina h.
London
Jan 8, 2024
Verified review
Utterly useless customer service ! Slow , incompetent and thoroughly inefficient.
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Oct 27, 2023
Verified review
Worst shop experience ever
Poor communication poor service huge shipping delay, never coming back again
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Answer by nordicnest.com
Nov 16, 2023
Dear Customer, thank you for your feedback.
We are sorry to hear you had this unfortunate experience. One of our customer service representatives will be reaching out to assist you with this issue shortly.
We wish you a great day!
your Nordic Nest
Nov 27, 2023
Verified review
Tarda mucho en mandar el pedido
Al día de hoy sigue el paquete en alemania
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Answer by nordicnest.com
Dec 15, 2023
Gracias por su comentario,
Lamento que tardara en recibir el pedido. Salió del almacén al día siguiente de su compra, y la demora se produjo con la compañía de transportes. Agradecemos su feedaback para mejorar nuestro servicio.
Atentamente,
Nordic Nest
May 13, 2023
Verified review
no tracking, confirmation, missing package
I didn't receive tracking and I unfortunately have not received my package
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Answer by nordicnest.com
May 22, 2023
Dear customer, thank you for your review.
We are very sorry to hear you have experienced these issues with your order! Of course, if you ever have any questions or require any assistance, you are always welcome to reach out to our customer service team and we will be more than happy to assist you.
One of our customer service representatives will be contacting you shortly to assist you with a solution.
Best regards,
Nordic Nest Team
Sep 15, 2023
Verified review
Shipping takes forever and the cost to ship to Canada is too expensive
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Answer by nordicnest.com
Sep 21, 2023
Dear customer,
Thank you for your feedback. We are sorry to hear that the delivery time was not as expected. We are constantly working to improve our shipping time and cost.
You are always welcome to contact our customer service team and we will be happy to help you!
Best regards,
Nordic Nest
Jan 5, 2024
Verified review
Ordered twice and neither order arrived, refunded on both occasions.
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Answer by nordicnest.com
Jan 29, 2024
Thank you fro your review,
We sincerely apologize for the inconvenience you've faced with the non-delivery of both your orders. This is certainly not the experience we aim to provide. We understand the frustration caused, and we're actively investigating the root cause of these delivery issues, as shipping to the UK is typically without a problem. Your feedback is crucial, and we appreciate your patience. If there's anything specific you would like us to address or if you have further details to share, please contact our customer support. We're committed to resolving this matter to your satisfaction.
Best regards,
Nordic Nest
Sep 1, 2023
Verified review
Item arrived months late ... Customer Service not bad ... but ...
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Answer by nordicnest.com
Sep 6, 2023
Dear Customer,
Thank you for your feedback.
In general, we always let our customers know the delivery time of products. We indicate this on the website before you order and it is repeated in the order confirmation. Should the delivery time change after placing an order, we always let customers know as soon as possible. Unfortunately, it happens that these informative emails end up in your spam inbox, so people don't always see this.
Of course we take your feedback very seriously and try to improve ourselves in this.
Best regards,
Nordic Nest
Aug 18, 2023
Verified review
My item was not delivered. I need to get a refund
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Sep 15, 2023
Verified review
Way too expensive compared to comoet
Way too expensive compared to competitors
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Answer by nordicnest.com
Sep 21, 2023
Dear Customer,
Thank you for your comment.
We do our best to offer competitive prices for our customers while respecting the contracts we have with our suppliers.
Of course we take your feedback very seriously and try to improve ourselves in this.
We wish you a great day!
Best regards, Nordic Nest
Aug 4, 2023
Verified review
Returned item but no refund issued.
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Answer by nordicnest.com
Aug 8, 2023
Dear Customer, thank you for your feedback.
We are sorry to hear you have not received your refund.
If you have arranged a return and are experiencing issues with receiving your refund, you are welcome to contact our customer service and we will be more than happy to assist you with any issues. One of our customer service representatives will be contacting you shortly to assist you with this.
In the meantime, we wish you a lovely day!
your Nordic Nest