Reviews for nordicnest.com are consistently positive. Customers consistently praise the high quality, beauty, and uniqueness of the products, as well as the impressive range and availability of Scandinavian designs. Customer service is frequently described as responsive, friendly, helpful, and quick to resolve issues. Delivery is mostly fast and reliable, and the packaging is often secure and environmentally mindful. Many customers also appreciate the competitive prices, frequent sales, and the hassle-free, quick handling of returns and replacements. The website receives positive feedback for its ease of use, clarity, and helpfulness.
Some customers mention occasional faults or brand inconsistencies in the products, as well as poor or inconsistent packaging leading to damaged goods. Delivery delays are reported, especially during busy seasons or with certain couriers. A few customers feel that prices are high, particularly after Brexit or for non-sale items. There are also some suggestions for improving sizing information and stock updates on the website, and a few customers are still awaiting resolution of their returns or replacements.
This text was automatically created by an AI system from user reviews.
Was this summary helpful?
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Cheapest but Broken Bowls. The bowls were the cheapest on the market for this brand, but they posted them by just putting them in a box, without any wrapping, so they smashed. There was no reason for this. It wasted both my time, and the world's resources. Who would have thought china sent through the post would need bubble-wrap?
Answer by nordicnest.com
Hi,
Thank you for sharing your feedback, and I want to sincerely apologize for the negative experience you've had with your order. This is certainly not the level of customer service we aim to provide, and we completely understand how receiving broken items due to insufficient packaging can be frustrating.
We are constantly working to improve our processes, and we will definitely take this into account for future shipments.
I can see that a colleague has been in contact with you and I hope that you feel like we have solved this in a good way for you. You are always very welcome to contact us if there is anything else we can do for you.
Kind regards,
Tindra
Nordic Nest
Community member
1 Reviews
Purchase shipped to USA worked very well and was quick.
Community member
3 Reviews
Very efficient and very well packaged
Community member
2 Reviews
,👍
Community member
3 Reviews
Excellent selection and quality
Excellent selection and good quality items for all tastes. However, the shipping charges went up from 6 euro to 20 euro (which is a lot!), hence the lower score.
Community member
1 Reviews
Nice products but kept getting out of stock notifications weeks after i ordered, causing big delays
Answer by nordicnest.com
We apologise for the delays caused by stock issues and understand how frustrating this can be. Please contact our customer service team at info@nordicnest.com with your order details so we can review your order and assist further.
Kind regards,
The Nordic Nest Team
Community member
1 Reviews
Reputable retailer
Competitive prices. Quick delivery. Always well packaged, nothing arrives broken.
Community member
1 Reviews
Love the huge amount of choice and price range on offer. Delivery was quite quick considering where I am living. The packaging was excellent, all my items arrived intact which I am delighted about, thank you
Not their fault, but $100 in tariffs for $201 USD order.
Wish there had been a bigger (more overt) notice regarding the tariffs cost being put on the customer.
Answer by nordicnest.com
We understand your frustration regarding the additional tariffs and apologise for any lack of clarity on these charges. We are reviewing how this information is presented on our website to make it clearer for future orders. Please contact our customer service team at info@nordicnest.com with your order details if you would like further assistance.
Kind regards,
The Nordic Nest Team
Community member
1 Reviews
The parcel was delayed 3 times in a row, each time stating that it will be delayed by 1-2 weeks - no reason for the delay provided.
When arrived, the courier did not bother ringing the doorbell and just left the parcel on the doorstep in torrential rain. As a result the cardboard box was completely soaked through and the lighting fixture was soaked in water
Answer by nordicnest.com
We apologise for the repeated delays and for the way the delivery was handled. This is not acceptable, particularly given the condition the parcel arrived in. Please contact our customer service team at info@nordicnest.com with your order details so we can review this with the courier and assist you further.
Kind regards,
The Nordic Nest Team
Community member
1 Reviews
Ordered the item three times and on every occasion arrived broken. The item was a ceramic plant pot, it arrived with limited protective packaging, no mention that it was fragile and was delivered by DPD who treated it like any other parcel (I.e not well!). Not impressive, would not order anything fragile from them
Answer by nordicnest.com
Hi, thank you for sharing your experience.
We’re really sorry to hear the item arrived broken on multiple occasions. We completetly understand your disappointment. This is not the kind of delivery experience we want for our customers, and we’d like to help you with this.
Please contact us at info@nordicnest.com so we can look into this.
Kind regards,
Tindra
Nordic Nest
Community member
1 Reviews
Very satisfied with my purchase , packaging and delivery. Thank you
Community member
1 Reviews
Community member
1 Reviews
To Verify Authenticity
Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.
