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nordicnest.com
Reviews:

2,243 reviews in the last 12 months9,369 total reviews  

4.69
Excellent

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Top positive review

Dec 1, 2023
 Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.

Top negative review

Jan 12, 2024
 Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed. Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts. My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts. Yours sincerely, Mary Pawle
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Reviews for nordicnest.com

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Mar 2, 2024
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MW
Monika W.
St.Andrä
Mar 1, 2024
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Leila Z.
Slovenia
Mar 1, 2024
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Feb 29, 2024
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Mar 8, 2024
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The service was great but the product was not as nice as the website presented it to be. The silicone mould at the top of the Acorn (Umage) light had chipped edges and these are highly visible when the light is switched on. Also, installing the light fitting was very difficult because our hallway light had old wire terminals fitted into a secured base, which prevented me from fitting the Rosette ceiling rose and cord that goes with the Acorn. The light and rose products should clearly advise potential customers that fitting the light is only recommended to be done by a professional electrician. And that adds another £100 to the whole thing.
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Answer by nordicnest.com
11 days ago
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the damage in the item and the difficulty you experienced during installation. One of our representatives will contact you via email. Sincerely, Nordic Nest
Mar 1, 2024
 Verified review
Lovely product selection and prices are attractive, however the delivery times and customer service are shocking. We had countless problems and have been waiting for some items for over 6 months even though during the time of the order they were advertised as 2 -4 weeks. We had items that never turned up after a 3 months wait, items that arrived damaged, items that got lost in the post and then it took over a month and countless emails and calls to get a refund back even though the delivery company admitted loosing the item.
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Answer by nordicnest.com
Mar 8, 2024
Thank you for your review, We sincerely apologize for the challenges you faced with your recent order. We understand and share your frustration regarding the fluctuating delivery times and the issues encountered with some items. Your feedback is crucial, and we are actively addressing these issues with our suppliers and delivery partners to prevent future occurrences. If you have any further concerns, please let us know. Sincerely, Nordic Nest
Mar 1, 2024
 Verified review

Had to wait 3 months for our order

Having to wait 3 months for our order was extremely annoying. It had been meant as a Christmas present for our son and his partner. Fortunately they were very understanding and patient but to be honest don’t think we will be ordering from Nordic Nest again. When placing the order we had been lead to believe that the goods would be with us in plenty of time
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7 days ago
 Verified review

Nordic nest: Unreliable supplier

I am deeply disappointed by Nordic Nest and would not recommend this supplier to anyone. Since November last year I have been waiting for my order, a porcelaine service, with one unreliable explanation after the other for why has only been partially delivered.
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Answer by nordicnest.com
5 days ago
Thank you for your review. I'm truly sorry that your experience has not been great. We understand your dissapointment and we apologise for the inconvenience. We have taken a look at your order and one of our staff will contact you again regarding the this. Sincerely, Nordic Nest