nordicnest.com Reviews:
Review summary
Reviews for nordicnest.com are consistently positive. Customers consistently praise the high quality, beauty, and uniqueness of the products, as well as the impressive range and availability of Scandinavian designs. Customer service is frequently described as responsive, friendly, helpful, and quick to resolve issues. Delivery is mostly fast and reliable, and the packaging is often secure and environmentally mindful. Many customers also appreciate the competitive prices, frequent sales, and the hassle-free, quick handling of returns and replacements. The website receives positive feedback for its ease of use, clarity, and helpfulness. Some customers mention occasional faults or brand inconsistencies in the products, as well as poor or inconsistent packaging leading to damaged goods. Delivery delays are reported, especially during busy seasons or with certain couriers. A few customers feel that prices are high, particularly after Brexit or for non-sale items. There are also some suggestions for improving sizing information and stock updates on the website, and a few customers are still awaiting resolution of their returns or replacements.
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Reviews for nordicnest.com
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I could make a return because it would have cost me £80 and my returns were worth £110
It’s almost like they’ve kept this returns issue like this on purpose
When I ordered before in 2024 I didn’t have issues returning items
Answer by nordicnest.com
We’re sorry for the difficulty you experienced with your return. Please contact our customer service team at info@nordicnest.com with your order details so we can review your case and provide assistance.
Kind regards,
The Nordic Nest Team
My order was lost. It took multiple emails & phone calls to get someone to reply. After receiving my order after many many weeks I discovered that the resent item was clearly a return and had scratches and dings. I reported this and was told
I would need to send photos of the damage in order to receive a discount. Honestly i do not have time for this ! I feel I should not have been charged anything considering all the trouble I had to go to in order to finally get my order.
Answer by nordicnest.com
We apologise for the delays, the difficulty reaching us, and the condition of the item you received. This is not the standard we aim to deliver. Please contact our customer service team at info@nordicnest.com
with your order details so we can review the case and resolve it for you as quickly as possible.
Kind regards,
The Nordic Nest Team
Patīk lieliskā ziemeļu kvalitāte!
no comment
Answer by nordicnest.com
Hi,
Thank you for your feedback. We’re sorry that we didn’t meet your expectations and that your shopping experience wasn't as you had hoped.
Please reach out to our customer service regarding this so we can better understand what we can improve and make things right. Your satisfaction is important to us, and we’d love to hear from you.
Best regards,
Tindra
Nordic Nest
Try poor responsibility I’m still…
Try poor responsibility I’m still waiting for my order since November so sad
Answer by nordicnest.com
Hi, thank you for your feedback.
We're sorry to hear that you have not yet received your order, and understand how disappointing that feels. We can see that a colleague has been in contact with you to resolve this matter and I hope that you feel like we have received this in a way that feels good for you. We value your feedback and will take it with us as we continue to improve.
Best regards,
Tindra
Nordic Nest
Nice stuff, very ood quality, arrived quickly from sweden
Rather on the big size but well worth it as grinding is excellent. Is easy to grip and turn
Jules Bloomingville
We received a damage coffee cup that Nordic Nest promptly replaced. We love the Jules series we've purhased.
Goods damaged and not working. Unfortunately I’ve not been able to pursue a refund but I registered a complaint.
Answer by nordicnest.com
Hi,
Thank you for your feedback, and We're truly sorry to hear about the issues you've encountered with your order. We completely understand how frustrating it must be to receive damaged goods that are not working as expected.
It seems that our previous email regarding your complaint may not have reached you, and we apologize for any inconvenience caused. A colleague will be reaching out to you shortly to assist with resolving the issue and to help you with your refund request.
Kind regards,
Tindra
Nordic Nest
Quality products at a reasonable price and delivered timely. I can’t identify an area of improvement at the moment.
Returns from the UK are unbelievably expensive, it cost me as much as the product cost in return shipping fees.
Answer by nordicnest.com
Hi,
Thank you for your feedback, and we're sorry to hear about your experience with the return shipping fees. We're constantly looking for ways to improve our processes to make them more affordable for our customers. And we are therefore very thankful for your feedback regarding this.
If there is anything we can do to make your shopping experience better, please feel free to contact us.
Kind regards,
Tindra
Nordic Nest
Excellent Customer service.
Very wide choice of brands and products, appealing prices and very friendly and efficient customer service.
Great customer service, great communication and great products.
Speedy dispatch. Items as described. Very happy with my purchase
Great product
Nicely packed
Love the doormat I bought. The quality is as expected. It looks very smart and the bottom is rubber, so it does t slide away.
Cooking timer (black with wood top) doesn’t work , bell doesn’t go off and timer doesn’t finish at zero. Can’t be bothered with pain if returning it. It was a Christmas gift costing £40.
Answer by nordicnest.com
We’re sorry that the timer did not function correctly, particularly as it was a gift. Please contact our customer service team at info@nordicnest.com with your order details so we can review this and assist you with a replacement or refund.
Kind regards,
The Nordic Nest Team
