nordicnest.comReviews:
2,331 reviews in the last 12 months9,724 total reviews
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Top positive review
Dec 1, 2023
Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.
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Top negative review
Jan 12, 2024
Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed.
Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts.
My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts.
Yours sincerely,
Mary Pawle
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Reviews for nordicnest.com
Apr 26, 2024
Verified review
Terrible experience
Terrible customer service. They delivered the items I ordered to the wrong address, they wouldn’t send a replacement parcel, they just said they were looking into it, but I never heard back. After radio silence I had to go and retrieve the parcel from the wrong address at cost to myself. The product then looked nothing like the photos so I’ve tried to start the returns process. Typically nobody has responded. I would say avoid at all costs!
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10 days ago
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Customers from the UK do not shop there. They will not cover any return fees and you have to ship to sweden. Also, they do not conform with UK consumer protection regulation.
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May 3, 2024
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First shipment arrived damaged (2 out of 6 were broken), second shipment was delayed. And till now I am still waiting! Where is my order?
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Apr 26, 2024
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Picture on screen much nicer than actual product. Insect salt and pepper ceramic shakers.
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May 3, 2024
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Very bad with shopping and logistic
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Apr 26, 2024
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Package and ship the item faster.
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3 days ago
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10 days ago
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Apr 5, 2024
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I still haven't received my order placed on 20/2/24 so I resent being asked to review it frankly. I have contacted customer service who simply said it's been dispatched from the warehouse. The DPD tracking just says there's been a delay to your parcel.
A bit ridiculous waiting this long for a frying pan and mug and I wish I had gone to John lewis instead.
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Mar 23, 2024
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Nordic nest: Unreliable supplier
I am deeply disappointed by Nordic Nest and would not recommend this supplier to anyone. Since November last year I have been waiting for my order, a porcelaine service, with one unreliable explanation after the other for why has only been partially delivered.
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Answer by nordicnest.com
Mar 25, 2024
Thank you for your review.
I'm truly sorry that your experience has not been great. We understand your dissapointment and we apologise for the inconvenience. We have taken a look at your order and one of our staff will contact you again regarding the this.
Sincerely,
Nordic Nest
Apr 12, 2024
Verified review
Return Policy
Unfortunately a return policy requires that the customer pay to have it shipped back to Europe which is unreasonably expensive.
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Apr 12, 2024
Verified review
Shipping takes way too long, duties and taxes are very high, ship time is poor
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Mar 23, 2024
Verified review
I never received this order. They cancelled it
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Answer by nordicnest.com
Mar 25, 2024
Thank you for your review.
I'm truly sorry that you didn't receive your order. We understand your dissapointment and we apologise for the inconvenience. We have verified what happened to your order and one of our staff will contact you again regarding this.
Sincerely,
Nordic Nest
Mar 22, 2024
Verified review
Worst experience ever
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Answer by nordicnest.com
Mar 25, 2024
Thank you for sharing your review with us.
We value your feedback and apologize for any inconvenience you've encountered. Our team is fully committed to continuous improvement, and we are determined to provide a better experience for you and all our customers moving forward.
Best regards,
Nordic Nest
Apr 12, 2024
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Apr 12, 2024
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Mar 30, 2024
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Mar 22, 2024
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Answer by nordicnest.com
Mar 28, 2024
Thank you for your review,
We're sorry to hear about your experience. Please reach out to us directly so we can address your concerns and work towards a resolution.
Sincerely,
Nordic Nest
Mar 8, 2024
Verified review
The service was great but the product was not as nice as the website presented it to be. The silicone mould at the top of the Acorn (Umage) light had chipped edges and these are highly visible when the light is switched on. Also, installing the light fitting was very difficult because our hallway light had old wire terminals fitted into a secured base, which prevented me from fitting the Rosette ceiling rose and cord that goes with the Acorn. The light and rose products should clearly advise potential customers that fitting the light is only recommended to be done by a professional electrician. And that adds another £100 to the whole thing.
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Answer by nordicnest.com
Mar 18, 2024
Thank you for taking the time to share your feedback with us.
We apologize for any inconvenience caused by the damage in the item and the difficulty you experienced during installation. One of our representatives will contact you via email.
Sincerely,
Nordic Nest
Mar 1, 2024
Verified review
Lovely product selection and prices are attractive, however the delivery times and customer service are shocking. We had countless problems and have been waiting for some items for over 6 months even though during the time of the order they were advertised as 2 -4 weeks. We had items that never turned up after a 3 months wait, items that arrived damaged, items that got lost in the post and then it took over a month and countless emails and calls to get a refund back even though the delivery company admitted loosing the item.
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Answer by nordicnest.com
Mar 8, 2024
Thank you for your review,
We sincerely apologize for the challenges you faced with your recent order. We understand and share your frustration regarding the fluctuating delivery times and the issues encountered with some items.
Your feedback is crucial, and we are actively addressing these issues with our suppliers and delivery partners to prevent future occurrences.
If you have any further concerns, please let us know.
Sincerely,
Nordic Nest