nordicnest.comReviews:
2,388 reviews in the last 12 months9,610 total reviews
Excellent
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Top positive review
Dec 1, 2023
Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.
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Top negative review
Jan 12, 2024
Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed.
Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts.
My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts.
Yours sincerely,
Mary Pawle
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Reviews for nordicnest.com
Nov 19, 2023
Verified review
I’m struggling to return from the uk. Stuck at customs and do not know how to proceed.
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Answer by nordicnest.com
Nov 29, 2023
Dear Customer,
Thank you for your feedback. We are very sorry for the inconvenience caused in the return process.
We hope that our agent's assistance has helped you in the process.
Don't hesitate to contact us again if we can help you with anything else.
We wish you a great day!
your Nordic Nest
Oct 27, 2023
Verified review
Worst shop experience ever
Poor communication poor service huge shipping delay, never coming back again
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Answer by nordicnest.com
Nov 16, 2023
Dear Customer, thank you for your feedback.
We are sorry to hear you had this unfortunate experience. One of our customer service representatives will be reaching out to assist you with this issue shortly.
We wish you a great day!
your Nordic Nest
Nov 27, 2023
Verified review
Tarda mucho en mandar el pedido
Al día de hoy sigue el paquete en alemania
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Answer by nordicnest.com
Dec 15, 2023
Gracias por su comentario,
Lamento que tardara en recibir el pedido. Salió del almacén al día siguiente de su compra, y la demora se produjo con la compañía de transportes. Agradecemos su feedaback para mejorar nuestro servicio.
Atentamente,
Nordic Nest
May 13, 2023
Verified review
no tracking, confirmation, missing package
I didn't receive tracking and I unfortunately have not received my package
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Answer by nordicnest.com
May 22, 2023
Dear customer, thank you for your review.
We are very sorry to hear you have experienced these issues with your order! Of course, if you ever have any questions or require any assistance, you are always welcome to reach out to our customer service team and we will be more than happy to assist you.
One of our customer service representatives will be contacting you shortly to assist you with a solution.
Best regards,
Nordic Nest Team
Sep 15, 2023
Verified review
Shipping takes forever and the cost to ship to Canada is too expensive
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Answer by nordicnest.com
Sep 21, 2023
Dear customer,
Thank you for your feedback. We are sorry to hear that the delivery time was not as expected. We are constantly working to improve our shipping time and cost.
You are always welcome to contact our customer service team and we will be happy to help you!
Best regards,
Nordic Nest
Sep 1, 2023
Verified review
Item arrived months late ... Customer Service not bad ... but ...
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Answer by nordicnest.com
Sep 6, 2023
Dear Customer,
Thank you for your feedback.
In general, we always let our customers know the delivery time of products. We indicate this on the website before you order and it is repeated in the order confirmation. Should the delivery time change after placing an order, we always let customers know as soon as possible. Unfortunately, it happens that these informative emails end up in your spam inbox, so people don't always see this.
Of course we take your feedback very seriously and try to improve ourselves in this.
Best regards,
Nordic Nest
Aug 18, 2023
Verified review
My item was not delivered. I need to get a refund
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Sep 15, 2023
Verified review
Way too expensive compared to comoet
Way too expensive compared to competitors
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Answer by nordicnest.com
Sep 21, 2023
Dear Customer,
Thank you for your comment.
We do our best to offer competitive prices for our customers while respecting the contracts we have with our suppliers.
Of course we take your feedback very seriously and try to improve ourselves in this.
We wish you a great day!
Best regards, Nordic Nest
Aug 4, 2023
Verified review
Returned item but no refund issued.
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Answer by nordicnest.com
Aug 8, 2023
Dear Customer, thank you for your feedback.
We are sorry to hear you have not received your refund.
If you have arranged a return and are experiencing issues with receiving your refund, you are welcome to contact our customer service and we will be more than happy to assist you with any issues. One of our customer service representatives will be contacting you shortly to assist you with this.
In the meantime, we wish you a lovely day!
your Nordic Nest
Nov 24, 2023
Verified review
misrepresentation of brands on site
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Answer by nordicnest.com
Dec 15, 2023
Thank you for bringing this to our attention. We sincerely apologize for any misrepresentation and would appreciate more details to address and rectify the issue. Your feedback helps us improve, and we want to ensure your experience aligns with our commitment to accuracy. Please feel free to share more information or contact our customer support directly.
Sincerely,
Nordic Nest
Jun 16, 2023
Verified review
It arrived broken the item ordered
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Answer by nordicnest.com
Jun 19, 2023
Dear Customer, thank you for your feedback. We are sorry to hear you had this unfortunate experience. One of our customer service representatives will be reaching out to assist you with this issue shortly.
We wish you a great day!
your Nordic Nest
Dec 15, 2023
Verified review
They have very bad communication
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review.
We apologize for any communication lapses you've experienced. We're committed to improving and appreciate your feedback. If you have specific concerns, please feel free to share, and we'll do our best to address them promptly.
Best regards,
Nordic Nest
Sep 22, 2023
Verified review
Having a problem with a return
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Answer by nordicnest.com
Sep 26, 2023
Dear Customer,
Thank you for contacting us!
I'm sorry to hear that you experienced some issues with your return. In the meantime, I can see that you have been in contact with one of my customer service colleagues and that he has helped you process the refund. If there is anything else we can help you with, please don't hestitate to contact us again, we will be happy to help you further!
Best regards,
Nordic Nest
Sep 15, 2023
Verified review
Horrendous customer services
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Answer by nordicnest.com
Sep 21, 2023
Dear customer,
Thank you for taking the time to leave a review about your experience with us.
I am truly sorry to read that the service you received was not as good as you expected.
Will contact you in order to see how can we amend this situation.
Best regards,
Nordic Nest
Dec 12, 2023
Verified review
Deliver as advertised.
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your comment.
We are so sorry if the whole process with your order was not as you expected. We value your feedback and will use it to improve our services.
Sincerely,
Nordic Nest
Dec 8, 2023
Verified review
So slow to send orders
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Answer by nordicnest.com
Dec 15, 2023
Thank you for your review,
If an order has items with different shipping times, our system holds the entire order , by default, till last item is available. We have the option to partially deliver the goods, at no cost. I am sorry that it was not your case.
I hope you are now enjoying your purchase.
Sincerely,
Nordic Nest
Apr 28, 2023
Verified review
Still waiting for one item. Ordered 2 months + ago..
Still waiting for
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Answer by nordicnest.com
May 4, 2023
Thank you for taking the time to rate our online shop.
We are sorry to hear that you are still waiting for one item of your order.
Our customer service will contact you to fix this situation.
Our apologies for the inconveniences cause.
Best regards,
//Nordic Nest
Oct 20, 2023
Verified review
Returns for free
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Answer by nordicnest.com
Nov 16, 2023
Dear Customer, thank you for your feedback. We are sorry to hear you had this unfortunate experience. One of our customer service representatives will be reaching out to assist you with this issue shortly.
We wish you a great day!
your Nordic Nest
Dec 11, 2023
Verified review
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review,
We're genuinely sorry to hear about your unsatisfactory experience with our online store. Your feedback is important to us, and we'd like to learn more about your specific concerns to address them effectively. Please reach out to our customer support so that we can better understand and resolve any issues you may have encountered. We appreciate your feedback and are committed to improving our services.
Best regards,
Nordic Nest
Nov 3, 2023
Verified review
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Answer by nordicnest.com
Nov 16, 2023
Dear customer,
Thank you very much for your review.
We are sorry to see that you did not have a positive experience with us. One of our customer service representatives will be reaching out to assist you with this issue shortly.
Kind regards, Nordic Nest