Review summary
Customers consistently praise the store for its quick delivery, especially for domestic orders, as well as its competitive pricing, which many find lower than local alternatives. The quality of products is highlighted positively, with items arriving as described, well-packaged, and in excellent condition. Many customers appreciate the excellent, helpful, and professional customer service, and the wide, unique product selection that includes hard-to-find items is also highly valued. Communication from the seller is generally described as good, responsive, and informative. Some areas for improvement include occasional delays in international delivery, as well as reports of slow response times or lack of answers from customer service. A few customers also mentioned experiencing slow or missing replies in communication from the seller.
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Verified
Good selection of products, good prices, 4 stars instead of 5 because you have to pay some few more euros to have a fast order shipping. Delivery was over day late, but because of the carrier.
Reply from www.foto-erhardt.com
Thank you for your feedback and for appreciating the selection and pricing of our products. We strive to offer the best value to our customers and regret any inconvenience caused by delivery delays, which are sometimes beyond our control. Your understanding is greatly appreciated as we continue to improve our services.
Your Foto Erhardt Customer Service Team
Verified
professional approach to the entire process
I like the speed (order from Croatia), accuracy and professional approach to the entire process from order to delivery and of course the correct item.
Reply from www.foto-erhardt.com
Thank you for your kind words and for acknowledging the efficient service and professionalism at Foto Erhardt. We take great pride in ensuring accuracy and a smooth ordering experience from start to finish.
Your Foto Erhardt Customer Service Team
Verified
This is my store for filters! Best price and good service.
And large stock with fast delivery to NL
Verified
Haven’t received the products, yet. NO UPDATES REGARDING THE DELIVERY!
Took a long time to send the order.
But the main issue is service of the delivery courier.
No updates from DHL regarding the delivery since the early hours of Friday 24.4.2026 and now it is already Tuesday 28.4.2026 about 9:20 o’clock CET. The last update from the mentioned Friday says the delivery has left Germany.
And these delivery updates affect on the service of the Finnish Post who has not been able to deliver the ordered products, yet.
I suggest to consider a more reliable courier service.
The ships from Germany to Finland should be cruising also during weekends, though.
Reply from www.foto-erhardt.com
Thank you for your feedback. We understand how frustrating it is when delivery updates are delayed and the shipment takes longer than expected. Once the parcel has been handed over to DHL and leaves Germany, further tracking updates depend on the local delivery partner in the destination country, which can sometimes lead to temporary gaps in tracking information, especially over weekends.
We regret the inconvenience caused by the limited updates and the extended transit time. Please feel free to contact our customer service at info@foto-erhardt.de
so we can check the current status of your shipment and assist you further.
Foto Erhardt Team
Verified
Excellent seller
Communication with the seller was very helpful and the Eschenbach Metal Impact Magnifier 12x is fantastic, good quality and compact size i can take everywhere to check my prefered stones and pricing is the best online, thank you very much.
Reply from www.foto-erhardt.com
Dear Customer,
Thank you very much for your kind words and positive feedback. We are delighted to hear that you are satisfied with the Eschenbach Metal Impact Magnifier 12x and found our communication helpful. At Foto Erhardt, we strive to provide high-quality products and excellent service to meet our customers' needs.
Your Foto Erhardt Customer Service Team
Verified
This was my first experiance
What I particularly likes was that I found the item I needed , very easy to pay and a reasonable time for delivery.
Reply from www.foto-erhardt.com
Thank you very much for your kind words. We are delighted to hear that you found the item you needed with ease and that our payment process and delivery times met your expectations. At Foto Erhardt, we continuously strive to provide a seamless shopping experience for our customers.
Your Foto Erhardt Customer Service Team
Verified
happy with the communication so far
Even though I haven't received my equipment yet - currently not in stock - I am so far happy with the communication and follow up. However, I really look forward to receiving my purchase so we can continue business as usual ;-).
Reply from www.foto-erhardt.com
Dear Customer,
Thank you for sharing your positive experience with Foto Erhardt’s communication and follow-up. We appreciate your patience and look forward to fulfilling your order promptly, continuing to provide the excellent service you expect from us.
Your Foto Erhardt Customer Service Team
Verified
Vrlo profesionalni pristup i komunikacija. Brzi reakcija na e-mailove. Pristojne cijene!
Reply from www.foto-erhardt.com
Thank you very much for your kind words and positive feedback. Your appreciation motivates us to continue delivering the best service possible.
Your Foto Erhardt Customer Service Team
Verified
I liked the good website and the feedback after buying the lens.
The product was wel packed and very fast delivery in just a few days to the Netherlands.
Gerne wieder!
Reply from www.foto-erhardt.com
Dear Customer,
Thank you very much for your positive feedback. We are delighted to hear that you appreciated our website, prompt delivery, and secure packaging.
Your Foto Erhardt Customer Service Team
Verified
Excellent Value and Smooth Delivery
Great experience with Foto Erhardt. The price was excellent compared to other retailers, and delivery to Ireland was fast and hassle-free. Item arrived well packaged and exactly as described. I’d happily buy from them again and would recommend them without hesitation.
Verified
Great price and fast shipping. Would use this shop again without doubt.
Reply from www.foto-erhardt.com
Thank you for your kind words and for choosing Foto Erhardt. We take pride in offering great prices and fast shipping to provide our customers with excellent service. It is wonderful to hear that you would shop with us again, and we look forward to serving you in the future.
Your Foto Erhardt Customer Service Team
Verified
Good prices, good service
Good prices, good customer service, fast enough shipping
Reply from www.foto-erhardt.com
Thank you for your kind words and positive feedback. We truly appreciate your support and look forward to serving you again in the future.
Your Foto Erhardt Customer Service Team
Verified
Quick price-matching - superior delivery - great service.
Reply from www.foto-erhardt.com
Thank you very much for your positive feedback. We truly appreciate your support and look forward to serving you again in the future.
Your Foto Erhardt Customer Service Team
Verified
Great price and fast shipping. Awesome.
Reply from www.foto-erhardt.com
Dear Customer,
Thank you very much for your kind words and positive feedback.
Your Foto Erhardt Customer Service Team
Verified
seit Jahren zufriedener Kunde
Gutes Sortiment, gute Preise, schneller Versand
Reply from www.foto-erhardt.com
Vielen Dank für Ihre positive Bewertung. Schön, dass Sie mit unserem Sortiment, den Preisen und dem schnellen Versand zufrieden sind.
Foto Erhardt Team
Verified
Quick delivery, and happy with my purchase
Reply from www.foto-erhardt.com
Thank you very much for your positive feedback. We appreciate your trust in our services and look forward to serving you again in the future.
Your Foto Erhardt Customer Service Team
Verified
Answered some questions I had over a quick phone call. Feels unique nowadays.
Reply from www.foto-erhardt.com
Thank you for taking the time to share your experience with Foto Erhardt. We are pleased to hear that our team was able to promptly assist you and provide the unique, personal service we strive to deliver. Your satisfaction is very important to us.
Your Foto Erhardt Customer Service Team
Verified
Asianmukainen toiminta, tilaus tuote ei mitään moitetta.
Reply from www.foto-erhardt.com
Thank you for your positive feedback regarding your order experience with Foto Erhardt.
Your Foto Erhardt Customer Service Team
Verified
Great shopping experience
Price of the item I bought was competitive and it arrived quickly. Easy buying😁
Reply from www.foto-erhardt.com
Thank you for your kind feedback. We are delighted to hear that you found the price competitive and that your order arrived quickly.
Your Foto Erhardt Customer Service Team
Verified
I had minor problem, it solved fast by Foto Erhardt Team.
Thanks again!
Reply from www.foto-erhardt.com
Thank you for your kind words and for acknowledging the swift resolution provided by the Foto Erhardt team. We take great pride in delivering prompt and effective service to ensure a positive experience for all our customers.
Your Foto Erhardt Customer Service Team