Review summary
Customers consistently highlight the fast delivery of orders, the competitive and affordable pricing, and the wide and unique product selection as major positives. Many customers also commend the store for careful and secure packaging, as well as for providing high quality, authentic products. Support is generally described as excellent, responsive, and professional, and communication from the store is often prompt and informative. Some customers mention occasional delays or slower-than-expected shipping, particularly for international orders. There are also some reports of issues with communication or a lack of response from customer support, and a few note delays in email replies.
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Verified
I am very happy with all my purchases from Foto Erhardt. Excellent Customer Service when ever I changed the order. I will continue to buy from Foto Erhardt and recommend them to my camera club friends. Thank You.
Reply from www.foto-erhardt.com
Thank you very much for your kind words and continued trust in Foto Erhardt. We are delighted to hear that our customer service met your expectations and that you are pleased with your purchases. Your recommendation to your camera club friends is greatly appreciated.
Your Foto Erhardt Customer Service Team
Verified
Good place to shop. Large selection of products, good prices and payment and delivery without problems. There is not enough competition in Denmark :-)
Reply from www.foto-erhardt.com
Thank you for your positive review. We are pleased to hear that you are satisfied with our large product selection, good prices and smooth payment and delivery process.
Foto Erhardt Team
Verified
Why does delivery outside of Germany but within the EU take such a long time and why is it so much more expensive than within the country? The parcel seemed to stand still for two days at one point. Finland is not that much farther away than Southern Germany is from the Northern part of the country. Anyway everything went fine and I’m happy with the product.
Reply from www.foto-erhardt.com
Thank you for your feedback and for choosing Foto Erhardt. We appreciate your understanding regarding the delivery times and costs for shipments within the EU. We continuously strive to improve our logistics to ensure the best possible service. We are pleased to hear that you are happy with your product.
Your Foto Erhardt Customer Service Team
Verified
Everithing is OK with delivery and the product. Im using Foto Erhardt lasr years as a main photo equipment supplier.
Reply from www.foto-erhardt.com
Thank you very much for your review. We are delighted to hear that you are happy with both the delivery and your product. It is especially rewarding to know that you have chosen Foto Erhardt as your main supplier for photography equipment over the years.
We truly appreciate your continued trust and look forward to serving you again.
Your Foto Erhardt Team
Verified
The European Union leading camera store
Great Service! The European Union leading camera store!
I ordered from Hungary and it arrived fast with DHL trackable service.
Reply from www.foto-erhardt.com
Thank you for taking the time to share your experience with us. We are delighted to hear that you were pleased with our service and that your order arrived quickly in Hungary.
We look forward to serving you again in the future.
Your Foto Erhardt Team
Verified
Products excellent and as described. The torch I ordered was evidently older stock because the included batteries had leaked and were past the use-by date by about 2 years, but the product itself was otherwise in new, undamaged condition.
Reply from www.foto-erhardt.com
Thank you very much for your positive review. We are pleased that the products were as described. We regret that the included batteries were no longer in proper condition and would be happy to review this further if you send us the details at info@foto-erhardt.de.
Your Foto Erhardt Customer Service Team
Verified
Shipping should be free and bad customer support
Products it's good and original. Shipping to Portugal should be free above a certain amount. €15 is still a lot of money and not even next day delivery (after processing). Terrible customer supper, never had an answer when I sended email in English ou German.
Reply from www.foto-erhardt.com
Thank you for sharing your experience with Foto Erhardt. We are pleased to hear that you found our products to be of good quality and original. Your feedback regarding shipping fees and delivery speed is greatly appreciated, and we continually strive to improve our services. We hope to better meet your expectations in the future.
Your Foto Erhardt Customer Service Team
Verified
Great service and store! I bought in the past, I did it again and I’ll do it in the future. Buy with confidence, highly professional service and prompt assistance by the customer care.
Reply from www.foto-erhardt.com
Thank you for your kind words and continued trust in Foto Erhardt. We take great pride in providing professional service and prompt assistance to ensure a great shopping experience.
Your Foto Erhardt Customer Service Team
Verified
Według mojej oceny atrakcyjne promocje/ceny lepsze niż w polskiej dystrybucji. Szybka wysyłka
Reply from www.foto-erhardt.com
Many thanks for your positive review. We are delighted to hear that you were pleased with our prices and promotions, and that your order was shipped quickly.
Your Foto Erhardt Team
Verified
Awesome stuff
Honestly, really good quality goods, I bought some analogue cameras and they are in near mint condition. They work wonderfully as well and were surprisingly affordable. The lenses that came with, are incredible as well
Reply from www.foto-erhardt.com
Thank you very much for your positive feedback. We are delighted to hear that you are so pleased with the quality of the analogue cameras, their condition, and the lenses included. It is great to know that everything works wonderfully and met your expectations at a fair price.
Foto Erhardt Team
Verified
Very good comunication with client, good delivery, nice product
Reply from www.foto-erhardt.com
Thank you very much for your 5-star review. We are delighted to hear that you were pleased with our communication, the delivery, and your new product.
Your Foto Erhardt Team
Verified
Very good e-shop
The ordered goods were delivered very quickly and well packaged. Moreover, at a very reasonable price.
Reply from www.foto-erhardt.com
Thank you for your positive review. We are pleased to hear that your order was delivered very quickly, well packaged and at a reasonable price.
Foto Erhardt Team
Verified
excellent service
Fast delivery and above all excellent very helpful service
Reply from www.foto-erhardt.com
Thank you very much for your review. We are delighted to hear that you were pleased with our fast delivery and our helpful service.
Your Foto Erhardt Team
Verified
Good selection of products, good prices, 4 stars instead of 5 because you have to pay some few more euros to have a fast order shipping. Delivery was over day late, but because of the carrier.
Reply from www.foto-erhardt.com
Thank you for your feedback and for appreciating the selection and pricing of our products. We strive to offer the best value to our customers and regret any inconvenience caused by delivery delays, which are sometimes beyond our control. Your understanding is greatly appreciated as we continue to improve our services.
Your Foto Erhardt Customer Service Team
Verified
professional approach to the entire process
I like the speed (order from Croatia), accuracy and professional approach to the entire process from order to delivery and of course the correct item.
Reply from www.foto-erhardt.com
Thank you for your kind words and for acknowledging the efficient service and professionalism at Foto Erhardt. We take great pride in ensuring accuracy and a smooth ordering experience from start to finish.
Your Foto Erhardt Customer Service Team
Verified
Excellent support feedback make for a great buying experience.
Reply from www.foto-erhardt.com
Thank you very much for your review. We are delighted to hear that our support and feedback contributed to a great buying experience.
Your Foto Erhardt Team
Verified
Prezzi ottimi, veloci e puntuali con le spedizioni
Reply from www.foto-erhardt.com
Thank you very much for your review. We are delighted to hear that you were pleased with our competitive prices and that your order arrived quickly.
Your Foto Erhardt Team
Verified
Easy order. professional delivery, I am happy with the products
Reply from www.foto-erhardt.com
We truly appreciate your wonderful feedback. It is great to hear that the ordering process was easy, the delivery met your expectations, and that you are happy with your products.
Thank you for your trust, and we look forward to serving you again.
Your Foto Erhardt Team
Verified
Nice camera and quick delivery - but the cash-back at Fujifilm at €100 are very difficult because they ask for things I already have sent them
Reply from www.foto-erhardt.com
Thank you for your review. We are pleased to hear that you are satisfied with the camera and the quick delivery. We regret that the cashback process with Fujifilm has been difficult for you, even though it is handled directly by the manufacturer.
Foto Erhardt Team
Verified
Great range of stock at competitive prices.
