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Review summary
Customers consistently highlight the fast and reliable delivery times, often appreciating the careful and secure packaging of their orders. The wide range of products, including unique and specialized items, is a significant advantage, as is the store's fair and competitive pricing. Many note the intuitive and transparent ordering process, with clear communication throughout. Customer service receives high praise for being helpful, friendly, and solution-oriented, and both in-store and online advice is described as competent and tailored. The returns process is generally smooth and fair, contributing to overall satisfaction. Some customers have experienced occasional delays or issues with shipping providers, and a few mention excess packaging or minor packaging problems. Additionally, there are remarks that the return shipping costs are not covered.
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My Number One for Photographer's Equipment!
I can warmly and without hesitation recommend Foto Erhardt. They have a large selection of items and the entire ordering process always runs quickly and smoothly. The items are securely packaged, so there is no fear of anything arriving damaged. For questions, problems, or anything else, they always provide friendly, competent, and quick assistance. Always a pleasure.
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Reply from www.foto-erhardt.de
We sincerely thank you for your feedback and your recommendation. We are very pleased that you had a good experience and that everything went to your satisfaction.\n\nYour Foto Erhardt Team
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Delivery of a Swarovski Habicht 7x42
I had ordered a Swarovski Habicht 7x42, which had an attractive price due to a small discount.\nI was impressed by the extremely fast delivery! This could only have happened if the product was handed over to the shipping company almost on the same day...\nI also find it excellent that the binoculars were just produced by Swarovski in the previous month.\nGreat!!!
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I had chosen a camera and alre…
I had chosen a camera and had bought several times from Foto Erhardt. Unfortunately, the camera was not for me. I also had email contact and received advice. Return and refund were flawless. However, you have to pay for the return yourself. Due to higher insurance, it was €14.95. This should be noted. With other large retailers, the return is free. Nevertheless, this does not change the 5-star rating because the delivery was with me the next day (€4.50) and the goods were flawless.
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The drones were delivered in top condition! Unfortunately, there were problems with the order! My account has a transfer limit of 400€. Therefore, the money was not released! I changed that and ordered a new drone! Now PayPal has pre-financed the first drone without asking, and Foto Erhardt delivered 2 drones to me! Understandable, but what should I do with two drones? I hope Foto Erhardt takes back the originally packaged drone I returned, and I get the money back!\nI'm sorry that such chaos has arisen!
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Everything's Top Class at Foto Ehrhard!
I have been a loyal customer at Foto Ehrhardt for 15 years and have never been disappointed: Expertise, selection, pricing, and service have always been excellent there. Even with my last orders - a magnifying glass and a camera lens - there was nothing to complain about. Therefore: A clear recommendation and happy to return anytime - you won't find anything offered here that isn't of good quality and long-lasting. Additionally, the proximity to my hometown - what more could you ask for? Keep it up!
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Smallrig V Mount Battery x99 - Very Good Product
Smallrig V Mount Battery x99 Very good product! The goods arrived in no time and were absolutely safe and very well packaged. The item exactly matches the description, the quality has completely convinced me, and everything works perfectly. I am thoroughly satisfied and can only highly recommend the product and seller. Gladly again!
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Reply from www.foto-erhardt.de
Thank you very much for your positive and detailed review. We are very pleased that your order arrived quickly and safely. Thank you for your recommendation.
Your Foto Erhardt Team
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Simple Order
Simple order. Fast shipping of the goods.
Pentax Papilio 3 6.5x21WR binoculars arrived in good condition. The product itself is completely convincing. It is used by me (who would have thought with that product title) for entomological observation. However, it is just as usable at a distance, ...at least when you are aware that the magnification is naturally not that high. But that was a conscious decision.
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Everything's great!
The battery was ordered by me due to a false voltage specification by an apprentice. But that's what learning years are for. And as the saying goes: "Whoever is without fault, cast the first shot glass" or something like that.
The refund went smoothly and was already in the account after 5 days (including postal time).
If I need anything regarding photo or film again, I will gladly go back to Foto Erhardt.
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I have ordered several items at different times...
I have ordered several items from Erhardt at different intervals.
It was always neatly packaged and delivered promptly.
Many thanks to Foto Erhardt.
Note to Foto Erhardt:
Minutes after placing an order, you receive an email to evaluate the goods, delivery, etc.
How am I supposed to rate something you haven't sent me yet?
Stop that!
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Here everything is absolutely to my complete satisfaction.
Even with my second order, the entire process was flawless once again. From the intuitive navigation on your website to the ordering process, to the careful packaging and prompt shipping, I am completely convinced. I can therefore unreservedly recommend Foto Erhardt and will remain a loyal customer, as service quality and customer satisfaction are top priorities here.
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Reply from www.foto-erhardt.de
Thank you very much for your detailed and positive review as well as your loyalty. We are very pleased that you were completely satisfied with your second order as well. Thank you for your recommendation.\n\nFoto Erhardt Team\n
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Films for Instax Mini 9
We were looking for films for the Instax Mini 9 and were made aware of Foto Erhardt through Idealo. They had some in stock and were significantly cheaper than, for example, on Amazon and others.
Additionally, we ordered photo corners, which were also cheaper than from other providers.
The ordering process was easy and straightforward, and the delivery time was excellent 👍🏻
Everything arrived in one package and very quickly. We are thrilled and can only recommend this online shop from Foto Erhardt.
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Top Selection. Fast Shipping.
Rescue before the vacation – lightning-fast shipping and great selection!
A big shout-out to Foto Erhardt for the extremely fast delivery! Anyone who spontaneously decides on binoculars just before a vacation is often under time pressure – the major shipping companies were not an option here. Foto Erhardt, on the other hand, delivered promptly. The range also absolutely convinced me: From entry-level models to professional equipment, everything needed for the hiking vacation is available. The various payment options offered perfectly complement the great service. Absolutely recommendable!
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"Fresh Condition"
It was just a new Li-ion battery for my Olympus camera, but I really wanted to have an original Olympus (OM System) battery again. This one was available at a good price here and especially had a pleasing "fresh condition" with the production year 2025_June (you should definitely pay attention to that!). The delivery took about four days, great.
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Foto Erhardt - Preferred Novoflex Supplier
Foto Erhardt has always been my preferred supplier for Novoflex parts. In this case, there was also a Lexar CF Express memory card and 2 Canon batteries, as well as a Canon VLOG mini tripod on the wish list. Everything was available and delivered promptly. The packaging and tracking info were very good. Foto Erhardt can be highly recommended.
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Reply from www.foto-erhardt.de
Thank you very much for your positive review and your long-term loyalty. We are very pleased that you had a good experience with your purchase and that everything went to your satisfaction. Thank you for your recommendation.
Foto Erhardt Team
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Review of Foto Erhardt:
It was a good deal, and the shipping was very fast. There were no other interactions, so I am satisfied.
Review of the product:
The product, a Zeiss Secacam 7, had some initial difficulties (synchronization of the app with the cam took 2 days, Zeiss's support is unreachable even during business hours, phone calls go unanswered). The product is good, the support is more than disappointing.
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Ordered a flash unit and returned it without any issues! I quickly decided on a different one. The refund for the return came promptly! The highlight of the second order: I forgot to apply a 15% discount code! I emailed Foto Erhardt about it and it was immediately applied! Just great and thank you for that! Note for a return: it is at your own cost, which is understandable and wouldn't deter me from ordering from Foto Erhardt again!
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Highly recommended!
I have already purchased several items from Foto Erhardt and am completely satisfied. Customer service answered my questions helpfully and quickly. The ordering processes (order, shipping, ...) were really very pleasant and the items all arrived intact and complete.
Overall, a very honest and customer-friendly service!
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Order EOS R7
Hello everyone, I am very pleased with the EOS R7 camera, with EF-RF adapter, which arrived well packaged. I would not have gotten this bundle in Austria at this price. Additionally, I must mention, the EF-RF adapter is from Canon itself. A heartfelt thank you from Tyrol to the Erhardt team. Best regards, Peter
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Reply from www.foto-erhardt.de
Thank you very much for your heartfelt and positive review, Peter. We are very pleased that your EOS R7, including the EF-RF adapter, arrived safely in Tyrol and that you are satisfied with the bundle and the price. We wish you much joy with your new camera.
Your Foto Erhardt Team
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I have had the tripod for 1 week now and am thrilled!
It is very stable and reliable.
Even when fully extended to its full height, it stood super stable!
For the smartphone holder, I had to tighten the main plate's mounting screw more because the adapter wobbled a bit. But that was very easy.
I use it for my Samsung Galaxy S24 Ultra and my phone fits great in the smartphone holder. The Samsung Galaxy S26 Ultra and the Samsung Galaxy Fold 8 Ultra also fit wonderfully.
Thanks to the tripod, the close-ups of insects are no longer easily blurred!
Thank you very much!
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Gladly Again
Unfortunately, the item I was looking for was not available in the store.
I declined the friendly offer to order it, as I was traveling through and could not foresee when I could pick it up.
Therefore, I ordered it online and received it after a few days, despite delivery difficulties.
Overall, great service.
The icing on the cake was that I requested an invoice remake for an item purchased in-store and received it within a few hours on a Saturday. It doesn't get any better.
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Reviews that have been collected via merged profiles. These reviews are included in the global score and may be displayed in translated form.Rating for www.foto-erhardt.com
4.73
Excellent933 reviews
since Jan 18, 2024
Contact
- +495404963396
- www.foto-erhardt.com
- info@foto-erhardt.de
- Westerkappeln, DEU
About
Foto Erhardt is one of the largest specialist photo, video and electronics retailers in Germany and offers not only a comprehensive range of products in its stores, but also an outstanding online shop...
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