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Review summary
Customers consistently praise the fast and reliable delivery, with prompt shipping and well-packaged items often exceeding expectations. Customer service is widely regarded as friendly, competent, responsive, and helpful, with many highlighting positive interactions and effective problem-solving. The wide selection of products, including hard-to-find and specialized items, is seen as a major advantage. Many customers appreciate the competitive or fair prices, discounts, and overall good value for money. The returns and refund process is generally described as smooth and uncomplicated. Most are pleased with the quality and condition of products, often noting flawless items and careful packaging. The website is often described as clear, informative, and easy to navigate. Personalized, knowledgeable advice—both in-store and online—is frequently praised, with staff described as competent, honest, patient, and passionate. Several customers mention that return shipping is at the customer's expense. A few also report confusion with the checkout or voucher process on the website.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewswww.foto-erhardt.com
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Completely satisfied!
Ordered from Photo Erhardt for the first time because there was an interesting combo offer only here at a good price. The process was simple, clear, and secure. Then an email came stating that the delivery was delayed due to availability issues with the manufacturer. But 2-3 days later it began. It was delivered insanely quickly to Austria. The goods were very well packaged. It was a pleasure for us! Thank you very much! We wholeheartedly recommend Photo Erhardt!!!
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Fast Shipping by Foto Erhardt, Poor Delivery by DHL!
Very fast, prompt shipping by you (Thursday to Saturday), unfortunately via DHL. For the 3rd time (!) the delivery person ended deliveries 2.5 hours before the end of the shift on Saturday. The additional express delivery that I paid for did not come into effect. It would be good if there were an option to choose a different delivery service.
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Reply from www.foto-erhardt.de
Thank you for your detailed review. We are pleased that our shipping was fast. We gladly take your note on DHL delivery, the paid express delivery, and the desired selection of an alternative shipping provider.
Foto Erhardt Team
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I am completely satisfied with Foto Erhardt. The selection of cameras, lenses, and accessories is large, the prices are fair, and the advice is competent and friendly. My order was quickly processed and delivered securely packaged. I also received quick and professional help with product questions. This is what customer service should be like. I will definitely shop here again and can fully recommend Foto Erhardt!
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Very reliable dealer.
The ordered goods are delivered quickly when available. I have always been able to rely on the availability information on the website.
The goods are also carefully packaged and there was always very clear communication regarding shipping, tracking, and delivery date.
In case of any inquiries, the support is very friendly and also very competent.
I have had this experience with many orders from Foto Erhard over the past years.
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Everything went very smoothly from the beginning till the delivery. I had purchased a camera for my wife birthday and I received email the next day that they don’t have this in stock and I will need to wait till next week, but actually the order was sent much earlier and I received it on time.
Very pleased with Foto Erhardt! Keep up the good work!
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Very satisfied with the process.
I am very satisfied with the handling of my order, quick processing and delivery of the flash adapter. The newer Canon cameras partly no longer have a central contact for signal transmission; if you want to use older flash units, this Canon adapter is essential. Works perfectly even with flash units from other manufacturers, great.
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Reply from www.foto-erhardt.de
Thank you for your positive and detailed review. Glad that the processing went smoothly and quickly. We wish you continued enjoyment in photography.
Foto Erhardt Team
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Very good advice also over the phone, as the distance, in my case, between my residence and the Foto Erhardt store is somewhat large. Maybe at some point, a store will open in the far southwest? The photo equipment is priced great. You'd rather buy the equipment at Foto Erhardt than at ...... . Very quick assembly of the photo equipment and shipping. Really great.
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Order and delivery flawless.
Everything worked out.
The only thing that could be improved is the packaging. The box was enormously large with all sorts of packaging material inside. But the lens was right at the bottom and against the cardboard wall. They could have placed some of the masses of packaging material around it.
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Tamron 35-150mm f2-2.8 Nikon Z
I am completely satisfied with my purchase. The Tamron 35–150 mm f/2–2.8 was delivered quickly and securely packaged. The ordering process was straightforward and the shipping was very fast. The lens fully meets my expectations – the workmanship is high-quality and the image quality convinces me. I would order from this supplier again at any time and can fully recommend them. The price-performance ratio was also great.
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Great service and absolutely reliable! I have already purchased several products from Foto Erhardt and my experiences have been excellent every time. Customer service is great, shipping is extremely fast, and you are always kept informed about the status of the order. I will definitely order here again – highly recommended!
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Erhardt in Darmstadt
I am extremely well served and advised at the branch in Darmstadt. Since I photograph with Leica M and SL cameras, I can only purchase products from the L-mount alliance and have to go to Wetzlar for everything else. Under Fotogena, Leica was also available.
The constant up and down of prices is annoying. I want to buy products when I need them and not wait for a deal. It devalues the product.
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You can have trust, really good retailer.
Online purchase of a lens labeled as 'customer return'. Absolutely like new condition, all accessories, documents, packaging components included, really just like buying new. The lens (Sigma 10-18mm Fujifilm x) works great and brings joy!\n\nThis is the second time I've shopped online at Foto Erhardt. I can recommend this retailer without reservation!
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I am very satisfied with Foto Erhardt. The ordered goods were originally packaged and had a great price. The shipping was quick and affordable. The goods were flawless. I returned the goods because they were not suitable for my use. The return process was just as fair, uncomplicated, and fast as the order. This is an outstanding performance that hardly any retailer achieves today. I will buy here again. The next offer will surely come. Thanks to the Foto Erhardt team. Carsten Zemlyak 👍🤓🙏🏼
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Reply from www.foto-erhardt.de
Thank you very much for your detailed and positive review. We are very pleased that you are satisfied with the price, the fast shipping, the flawless goods, and the uncomplicated return process. It's great that you found the process to be fair and fast and are happy to purchase from Foto Erhardt again. We look forward to your next visit to our shop or branches!
Your Foto Erhardt Team
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In the end, everything was fine.
The ordered goods were not in stock, but were promptly obtained by FOTO ERHARDT and sent by DHL to the desired address. At DHL, the package was relabeled and delivered to the package station at Albert-Schweitzer-St. 29. I received the notification by email, but the notification card was not received by the recipient; instead, an unknown person received it and picked up the goods on Sat, 25.07.2026, at 13:08. By the delivery note, she knew who the actual recipient should be and contacted him. The goods reached their recipient by detours. He is very satisfied with the product. My inquiry to DHL about how something like this can happen was not an explanation but a reproduction of the official tracking.
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A Very Attentive Service
A very attentive service. After I noticed an error on my part in entering the address and the delivery was therefore supposed to go back, I called Foto Erhard, explained my problem, with the result that on the same day the package was ready for pickup at a post office near me. Thank you very much for that!
The camera bag itself is great, as described online - a great value for money.
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Online Ordering and Shipping Processing B...
Online ordering and shipping processing were excellent. I am very satisfied with the camera. After familiarizing myself with the settings and handling, I am thrilled with the quality of the pictures. The battery charger and memory card were not included, which I found unfortunate but probably overlooked. This way, my local photo store also earned a bit.
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I am completely satisfied with my purchase at Foto Erhardt. The delivery was very fast and the entire ordering process was straightforward and smooth. I would especially like to highlight the excellent customer service. Ms. Nicole Schmidtke was very friendly, competent, and handled my concern quickly and reliably. That’s how you want customer service to be! I can wholeheartedly recommend Foto Erhardt and will gladly order there again.
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Reply from www.foto-erhardt.de
Thank you very much for your detailed and positive review. We are very pleased that you are completely satisfied with the fast delivery, the straightforward ordering process, and our customer service. It is great that your concern was handled in a friendly, competent, and reliable manner and that you are recommending Foto Erhardt.
Your Foto Erhardt Team
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Here the photography enthusiast finds everything they need. Particularly, the selection of Canon products is extensive. The online shop offers these at very reasonable prices. For questions about a product or specific accessories, the support team is friendly and very competent over the phone. Foto Erhardt is highly recommended.
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Great service
Ordered a product that had a far better pricetag than in my home market, Denmark. Many retailers i Germany do not offer international shipping as b2b with reverse charge - FotoErhardt did, and that pleases me.
Swift delivery considering international shipping (Germany to Denmark in aprox. 3 business days). Good
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Interesting offers at fair prices that can compete very well in the market. Good online presence. It also seems to me that a photo specialty store is more reliable for larger purchases. Example filter:
At large mail-order companies, there also seems to be merchandise sent (at least according to reviews) that has already been with other customers, or expensive filters are ordered and then cheap ones are returned. If the seller does not carefully check what comes back and these filters then go to the next customer, there is a problem. I have also read quite a bit about lenses - they were not always new products that were sold as such.
Exactly for this reason, I have more confidence in a specialty store.
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Reply from www.foto-erhardt.de
Thank you very much for your detailed and positive review. We are very pleased that you appreciate our offers, fair prices, and our online presence. We are glad that you place trust in Foto Erhardt as a specialty store, especially for larger purchases.
Your Foto Erhardt Team
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Verified Reviews
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4.74
Excellent802 total reviews533 reviews in the last 12 months
Contact
www.foto-erhardt.com
- +495404963396
- www.foto-erhardt.com
- info@foto-erhardt.de
- Westerkappeln, DEU
About
www.foto-erhardt.com
Foto Erhardt is one of the largest specialist photo, video and electronics retailers in Germany and offers not only a comprehensive range of products in its stores, but also an outstanding online shop...
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