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Top positive review
Photospecialist.ie customer
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Jul 14, 2023
Verified review
The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.
ordered 5 items and was sent 1 single tracking number. All supposedly packed together according to the emailed packing slip. 1 item arrived, 2 days after scheduled date, in its retail box no outer packaging just a label stuck on. boxed arrived damaged, looks like it was dropped as side ripped and crushed. No Irish power lead, only an eu one, so cannot check if item damaged. customer service contacted and no apology and blamed shipping company, while they tried they did not make any attempt to ease my frustration, offer compensation or a replacement. Not good enough.
Not based in Ireland, doesn’t have the stock they advertise.
Answer by Photospecialist.ie
4 days ago
Thanks, it is indeed true that we do not have a shop in Ireland. Our central warehouse is in the Netherlands. We have this information on our website. If you have any questions about this, you are of course always welcome to contact us, we are happy to help.
Photospecialist.ie customer
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12 days ago
Verified review
Packing badly packed with one tape along the top of box only. Box was opened at my front door as tape became loose. The people in their packaging dept are pure idiots. Look at the photo and this is the way my box was left at my front door on a rainy day. Notice one piece of tape along the top edge of box. I have brought this to their attention but doubt that they will do anything to rectify this. Also they say that they price match which is a lie because they refused on two occasions with me to price match.
Answer by Photospecialist.ie
12 days ago
Thank you so for leaving this review Eugene.
However calling people names is not necessary and I have explained twice to you that I will take it up with the correct deparments to improve this.
I understsand that you are disappointed with us, because we can not match the price. We do not promise a low price match, we promise the best price we can give. When company's only have an online shop or maybe 3 fysical shops it is understandable they can lower their prices. And I have send you an email this morning that I would discuss this with my manager and get back to you on this.
Instead of giving me the time to get back to you, you leave another review.
Photospecialist.ie customer
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Sep 12, 2023
Verified review
I am very dissatisfied with this company because its description of the product does not correspond to availability. I waited 2 weeks for a refund, 5 days. My birthday gift was spoiled. I'm very displeased. This is the most incompetent company I've ever had in my entire life.
Answer by Photospecialist.ie
Sep 13, 2023
Thank you for taking the time to leave this review.
I can imagine that this is a disapointment and I so sorry about this and I will contact you via email.
Photospecialist.ie customer
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Sep 11, 2023
Verified review
Answer by Photospecialist.ie
Sep 13, 2023
Thank you for leaving this review, Ann.
I have pulled up your information and will contact you to see what we can do to make your experience better with us.
Photospecialist.ie customer
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Jul 25, 2023
Verified review
Not based in Ireland. item I purchased address was filled in wrong by them tried to get them fix there mistake before it was posted and they couldn't do it. I did receive it in the end but a lot of phone and emails I got it sorted. Will not be buying there again.
Answer by Photospecialist.ie
Jul 29, 2023
It is true that we are in the Netherlands, our address form is therefore also European, sorry that it did not go well for you. I would like to get in touch with you so that we can resolve this.
Photospecialist.ie customer
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Jul 24, 2023
Verified review
I ordered an item and didn't receive it
I tried to contact and my emails were sent back to me
I tried to phone for days and no answers.
I'm fuming over the operation system here.
Answer by Photospecialist.ie
Jul 24, 2023
Thanks for the review, unfortunately we are experiencing problems with our mail at the moment. Sorry about this, I would like to get in touch with you so we can resolve this.
Photospecialist.ie customer
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Jul 19, 2023
Verified review
Refund processing is extremely slow
Due to the mistake of the 24S staff, I have not received a refund for the wrong item so far; and it has been more than a week since I confirmed the receipt of the returned item.
Answer by Photospecialist.ie
Jul 19, 2023
Thank you for taking the time to leave this review.
I have checked your emailaddress, but I do not see any succeded orders, so I do not understand what this is about.
So I will contact you via email to see what is going on.
Photospecialist.ie customer
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Jul 12, 2023
Verified review
They care the bare minimum- honestly if you can you better off using another website. I got a lense form them there and the outer casing was damaged (the lense still functioned). They said I should return it but quite frankly time is an asset and they aren’t any dumber then me so they knew what they were doing when they sent my a damaged lense in a damaged box. Hoping I would not have the time to return it and they were right. They also claim to ship quickly 2-3 day or somthing- just keep in mind they without pause will lie to you.
Answer by Photospecialist.ie
Jul 13, 2023
What a disappointment to read that you think this. We are an official dealer and would never send damaged products. I am pleased to look into how this could have happened with you.
Photospecialist.ie customer
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Jun 27, 2023
Verified review
Wrong plug supplied - and uncontactable Support.
I deliberately went to what I thought was an Irish based supplier, but was sent a monitor with a European style plug.
I tried to contact the email address on the web-site, but my email was returned as undeliverable. I also tried the chat, but that doesn't work either.
This is crazy - so I would not recommend using this supplier.
Answer by Photospecialist.ie
Jun 28, 2023
Thank you for taking the time to leave this review.
I am so sorry the plug was not included. I have send it to you.
We are having troubles with our emails and the chats, but we are working hard to get this fixed.
I will send you an email from another emailaddress, so you can reply to that.
Photospecialist.ie customer
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Jun 22, 2023
Verified review
Ordered an item and received no confirmation email. Tried to call but line is dead. Tried to email but email address isn't working. Seems very sketchy and address seemed to be autofilled incorrectly by website. Can't contact customer service to help
Answer by Photospecialist.ie
Jun 23, 2023
Thank you for taking the time to write this review.
My apologies that this has gone wrong. We are having issues with this and we are trying our best to get it solved asap.
I will contact you by email, so I can inform you about your order.
Photospecialist.ie customer
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Jun 12, 2023
Verified review
My whole problem started at the checkout stage. I entered my correct address details and when it came to shipping my address was always incorrect as it kept putting my eircode just after my house number and it gave me no confidence that it would arrive at the correct address as requested. I tried to access my account details and change the address from there but I could not access the details due to an error message, cheers
Answer by Photospecialist.ie
Jun 12, 2023
Hello Michael,
Thank you for leaving this review.
I see that you have contacted us about this issue and we arranged to made the order by hand.
I will also send you an email.
Photospecialist.ie customer
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Jun 8, 2023
Verified review
I did not receive the item. No tracking information. Nothing so far.
Answer by Photospecialist.ie
Jun 9, 2023
Thank you for taking the time to write this review.
I am so sorry to read that you had no information from us. Usually you would recieve an e-mail with the tracking, but I see that you did not recieve this from the system.
There is no communication bout this issue, so I will send you an email to inform you about your order.
Photospecialist.ie customer
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May 10, 2023
Verified review
You sent the wrong sensor cleaner.
I wanted the blue one for Canon but you sent the pink one for other makes.
Just hope there’s little difference.
Answer by Photospecialist.ie
May 12, 2023
Hi, thank you for the review.
I can see in your order that you ordered the blue one and not the pink one, of course you can return this to us. I will send you the information by email.
Photospecialist.ie customer
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May 1, 2023
Verified review
Shipping details stated, ‘Delivered in 1 - 4 days……. Took 2 weeks. When I did email querying the delay I got an abrupt and what I would cheeky response from customer service. First and last time I will use this service!
Answer by Photospecialist.ie
May 3, 2023
Thank you for taking the time to write this review.
I can see your order and there was a delay with getting the item out of the store. My colleague was not clear about the reason why it was delayed. Your item was send within the 4 days, however DHL kept your package longer in their hold. I am sorry about that. This is sadly not in my control.
Photospecialist.ie customer
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Apr 13, 2023
Verified review
Poor experience.
I got the wrong product sent.
The customer support team is "looking into it" for over a week now and stopped giving updates.
They are having difficulties to assume their mistake and the lack of communication is very concerning.
I would stay away from this shop if you don't want any headaches
Answer by Photospecialist.ie
Apr 14, 2023
Sorry for this miscommunication, I grabbed the mails and see that my colleague forwarded the message but has not yet received a reply himself. I will reply to your mail.
Photospecialist.ie customer
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Apr 13, 2023
Verified review
Stuff arrived ten days later. How to pick up myself in the end.
Trying to call customer support for the last three days. Spent over two hours waiting to then be told no one is available.
Never again
Answer by Photospecialist.ie
Apr 14, 2023
What a shame to read that the shipping took so long, sorry about this. I'm also sorry to read that you didn't get a hold of us, unfortunately we are understaffed so we are not always available.
I would of course like to apologise for all this.
Photospecialist.ie customer
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Mar 25, 2023
Verified review
Not dispatched 14 days after ordering!!
You state that you dispatch same day, and that delivery time is 4 days, yet I ordered a printer on the 11th March, and as of now the 25th March it has not yet even been dispatched, when I asked for an update on the delivery date, I was told that I could change my delivery to be collected at DHL service point, of which there is not one near me! My reply email has not been responded to. very poor customer service and communication.
Answer by Photospecialist.ie
Mar 28, 2023
We're sorry that you haven't received our e-mail. We did reply, but there was a glitch in our system. Your order had been sent, but we see that the tracking isn't updating. We're investigating this matter right now and will let you know as soon possible!
Photospecialist.ie customer
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Mar 12, 2023
Verified review
I was sent a new item that has never worked for my daughters christmas present ,I have emailed them but nothing has been done, it is a scam, I have paid and received a box with a non functional item inside . I would not recommend this site to anyone
Answer by Photospecialist.ie
Mar 14, 2023
We've been in touch about your order and we have sent you a return label to return the item. Unfortunately we haven't received it till now. Our last contact was in January, already 1 month after receiving your item.
Photospecialist.ie customer
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Mar 7, 2023
Verified review
Late delivery and basically uncontactable
Answer by Photospecialist.ie
Mar 8, 2023
When we check your order, we see it indeed took a while longer to be received. Probably because of the new year in between. Our apologies for the delay and that you weren't able to reach us.
Photospecialist.ie customer
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Feb 24, 2023
Verified review
Answer by Photospecialist.ie
Feb 27, 2023
We're sorry to see you're not happy. If we can help you, please contact us.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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