Photospecialist.ieReviews:
271 reviews in the last 12 months783 total reviews
Excellent
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Most relevant positive review
Dec 12, 2023
Verified review
I purchased the Epson EcoTank ET8550 printer on October 28, 2023, and I would like to share my experience with this purchase.
Firstly, regarding the printer itself, I am extremely satisfied. The print quality, especially for photos, exceeded my expectations – the colors are vibrant, and the details are sharp. The automatic double-sided printing feature is an additional benefit that greatly facilitates work. The printer perfectly fits my needs, both for home use and for small office tasks.
However, I must mention an aspect that was a source of stress. Namely, the order fulfillment time. I expected the delivery to take up to 4 business days, but on the fifth business day, not having received the printer yet, I contacted the store. The response came from an Irish customer service address, informing me that a reply might take up to 3 business days. This caused me concerns about whether I would receive the printer before the holidays. Eventually, the printer arrived on December 11, 2023.
In summary, despite some issues with the delivery time, I am very satisfied with the purchase. The Epson EcoTank ET8550 meets all my expectations in terms of quality and functionality. I would recommend it to others, but I would also advise the store to work on improving communication and predictability of delivery times.
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Most relevant negative review
Dec 7, 2023
Verified review
- the item I ordered was never delivered because it went missing apparently
- I had to chase your reps for updates as I had no idea where the parcel was after 7 days
- I had to follow up after reaching out first for a second update.
All in all very very disappointing experience, never to order anything from you
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Reviews for Photospecialist.ie
EC
Eoin C.
Cork
Aug 24, 2024
Verified review
Fantastic service and advice, great prices and very fast delivery. Everything well packaged and in perfect condition. Already have a second order in!
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Answer by Photospecialist.ie
Aug 26, 2024
How good to read that it all went so smoothly, we are very happy to read this. Thank you so much in trusting us! I hope you enjoy your purchases.
Sep 18, 2024
Verified review
Got a Holyland Mars 300 Pro. Well priced. Delivery perfect. Product excellent.
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Answer by Photospecialist.ie
Sep 19, 2024
Thank you so much for choosing Photospecialist! I hope you enjoy your order!
Aug 27, 2024
Verified review
Item shipped promptly. Helpful bundle offered during ordering process.
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Aug 29, 2024
Verified review
Good prices, speedy delivery. What more can a person want?
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Answer by Photospecialist.ie
Aug 29, 2024
Very nice to read, a good working product is of course what you want then! I hope you enjoy your order and thank you for choosing us!
Aug 30, 2024
Verified review
all good
the item came as described, no issues
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Answer by Photospecialist.ie
Aug 30, 2024
We're glad you have recieved your order in good condition, enjoy your purchase!
Sep 2, 2024
Verified review
Excellent speedy service
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Answer by Photospecialist.ie
Sep 2, 2024
Thank you in choosing Photospecialist! I hope you enjoy your order.
Sep 20, 2024
Verified review
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Answer by Photospecialist.ie
Sep 23, 2024
Thank you so much for the 5 stars!
Sep 19, 2024
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Sep 19, 2024
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Sep 11, 2024
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Sep 9, 2024
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Answer by Photospecialist.ie
Sep 9, 2024
Thank you for these lovely 5 stars, we are very happy with this!
Sep 8, 2024
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Sep 6, 2024
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Sep 3, 2024
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Sep 1, 2024
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Aug 31, 2024
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Sep 12, 2024
Verified review
Extremely Disappointing Experience – Avoid at All Costs!
I had a terrible experience with Photospecialist. I placed an order for three items, expecting delivery within 3-4 days as promised. However, not only did two of the items never arrive, but the one that did was damaged – delivered in an open box with visible crack. Despite the broken condition, they asked me to return the item before even considering a refund, completely disregarding my need for it in ongoing projects.
As for the missing items, Photospecialist failed to provide any helpful updates and shifted the blame to DHL, claiming they needed to investigate before issuing a refund. This is absurd since, under consumer rights law, the responsibility lies with them to ensure delivery. Their customer service was unhelpful, dismissive, and made me feel like my concerns were irrelevant. I had to constantly follow up and repeat myself, with no real resolution in sight.
The entire experience was frustrating, time-consuming, and left me feeling utterly neglected as a customer. I had to purchase the missing items elsewhere to meet my deadlines. Photospecialist has shown no professionalism, and I strongly advise against using them for any purchases.
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Answer by Photospecialist.ie
Sep 13, 2024
Thanks for your review, how frustrating to read that it all went so awkwardly. I can well imagine that it is annoying that the shipment arrived broken and that you had to wait for an investigation with the other shipment. It is true that we are responsible for the shipment, that is why we have started an investigation, we must give DHL time to find out where the package is, maybe it was close by and it could still be delivered quickly. I can imagine that waiting for this can be frustrating. I will investigate everything and contact you in the hope that I can help you further.
My apologies for the inconvenience.
Update, I see you were in contact with my colleague yesterday and the refund has been initiated, nice to read that it has finally been resolved, again sorry for all the inconvenience.
AA
Alf-red A.
Portlaoise
Aug 14, 2024
Verified review
Excellent... arrived in time as stated.. really happy with the purchase and service.
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Answer by Photospecialist.ie
Aug 15, 2024
How incredibly nice to read! Thank you for choosing Photospecialist!
Jul 27, 2024
Verified review
All was good. the product is well packaged. quite fast delivery.
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Answer by Photospecialist.ie
Jul 29, 2024
I'm glad everything went smoothly!
Jul 25, 2024
Verified review
Items despatched promptly, well packaged and reasonable prices
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Answer by Photospecialist.ie
Jul 26, 2024
Thanks very much for your positive review. Enjoy your purchase!