Photospecialist.ie- Logo - reviews

Photospecialist.ie
Reviews:

391 reviews in the last 12 months634 total reviews  

4.48
Good

Trustmark
Valid

Includes Buyer Protection

Certified since: Apr 11, 2018
The Trustmark indicates trustworthy online retailers.
Photospecialist.ie fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to €2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Jul 14, 2023
 Verified review
The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.

Top negative review

Dec 7, 2023
 Verified review
- the item I ordered was never delivered because it went missing apparently - I had to chase your reps for updates as I had no idea where the parcel was after 7 days - I had to follow up after reaching out first for a second update. All in all very very disappointing experience, never to order anything from you
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for Photospecialist.ie

 Sort by  
Relevance
(301)
(29)
Reset
Dec 5, 2023
 Verified review
Report review
Nov 28, 2023
 Verified review
Report review
Dec 7, 2023
 Verified review

0 customer care involvement

- the item I ordered was never delivered because it went missing apparently - I had to chase your reps for updates as I had no idea where the parcel was after 7 days - I had to follow up after reaching out first for a second update. All in all very very disappointing experience, never to order anything from you
Report review
Answer by Photospecialist.ie
Dec 7, 2023
How sad to read that you had this experience. I would like to sincerely apologise for that the investigation of your package took a bit long. The couriers should be given some time to find out what happened. I see that a refund has been initiated.
Nov 27, 2023
 Verified review

Bad delivery

I’ve bought a camera 13/11/2023 and I’ve not received yet. More than 10 working days and when I bought, it was saying that the delivery would be in 4/5 working days. I would have plans with that camera, but I had to cancel. I hope to receive something for apologize because that’s happening is not good. Thank you
Report review
Answer by Photospecialist.ie
Nov 27, 2023
Sorry to read that the package has not yet been delivered. I can see from the tracking code that the parcel is delayed which is obviously very frustrating. I will contact you so that we can take the next step.
Dec 10, 2023
 Verified review
Ordered and paid for an expensive printer on the 26th of November and received a receipt from them for payment sent. since then have not heard or received any info regarding tracking or delivery, Very poor customer service.
Report review
Answer by Photospecialist.ie
Dec 11, 2023
Sorry to read that the delivery is taking so long, the shipment is fixed. I see you have just contacted customer service. We are going to contact DHL so we can provide you with an answer soon. Our apologies for the inconvenience.
Nov 28, 2023
 Verified review
They respond to queries incredibly slowly
Report review
Answer by Photospecialist.ie
Nov 29, 2023
Thank you for taking the time to leave this review. I am sorry to read that John. I see that your email got lost in our system and my colleague as explained that to you. Hopefully we can do better in the future for you. My apologies.
Nov 9, 2023
 Verified review
I have shopped with yourselves photospecialist a few times now and have always been happy with the quality of your products. Thank you.
Report review
Answer by Photospecialist.ie
Nov 10, 2023
Thank you so much for your trust. I am happy to read that you came back.
Nov 6, 2023
 Verified review

Excellent seller

Good website, easy to find products and order. The delivery was quick and the items were well packaged. I'm happy to recommend this seller.
Report review
Answer by Photospecialist.ie
Nov 6, 2023
Thank you so much! I am happy to read that you are satisfied with us.
Nov 11, 2023
 Verified review
Ordered a printer and it arrived on time. Not much else to say, obviously didn't need to contact customer service so can't review that
Report review
Nov 4, 2023
 Verified review
Great experience ordered at weekend and received to my home in Ireland following Thursday can't ask for better service than that
Report review
Answer by Photospecialist.ie
Nov 5, 2023
How nice to read! Thank you so much for this lovely review.
Nov 24, 2023
 Verified review
Always have the right gear, competitive prices and good customer care. Have had gear replaced or repaired in the past.
Report review
Answer by Photospecialist.ie
Nov 25, 2023
Thank you so much for this wonderful compliment! I am happy to read that you are a returning customer. Thank you.
Nov 1, 2023
 Verified review
Great delivery service and excellent product price
Report review
Answer by Photospecialist.ie
Nov 3, 2023
Thank you so much!
Nov 16, 2023
 Verified review

Best place to purchase your photo gear.

Great prices, great selection, great service.
Report review
Answer by Photospecialist.ie
Nov 16, 2023
Thank you very much for your kind review, untill next time!
Nov 20, 2023
 Verified review

Competitive prices. Fast delivery. Excellent customer support

As in title nothing less nothing more.
Report review
Nov 14, 2023
 Verified review
Great service, quick delivery.
Report review
PK
Piotr K.
Wexford
Oct 29, 2023
 Verified review
Big range of products
Report review
Oct 28, 2023
 Verified review
No issues.
Report review
Nov 22, 2023
 Verified review
Report review
Nov 19, 2023
 Verified review
Report review
Answer by Photospecialist.ie
Nov 20, 2023
Thank you for the 5 star rating!
Nov 19, 2023
 Verified review
Report review